Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42804 Views
  • 66 replies
  • 25 likes
  • 42804 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878184 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878184 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26415 Views
  • 4 replies
  • 0 likes
  • 26415 Views
  • 4 replies
  • 0 likes

Free but not working ?

So the new update claims that spotify IS available free on mobile devices ? However, on my windows phone however, it is not. Every time I start it, requires a new login. After login, claims that I need a premium account to use. Even if I dont click o...

  • Music Fan
  • So the new update claims that spotify IS available free on mobile devices ? However, on my windows phone however, it is not. Every time I start it, requires a new login. After login, claims that ...
  • PJFRY
  • Music Fan
  • 373 Views
  • 5 replies
  • 0 likes
  • 373 Views
  • 5 replies
  • 0 likes

mark album as favourite or rate it

hi all, would like the option to mark an album i have saved in my music as a favourite, or rate it i have asked spotify support and this isnt supported .... yet .... i hope cheers dan

  • Visitor
  • hi all, would like the option to mark an album i have saved in my music as a favourite, or rate it i have asked spotify support and this isnt supported .... yet .... i hope 🙂 cheers dan
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Error message on start up

=== START OF TEMPLATE === Description Opening spotify from device, error message displays as per image. Selecting okay leave a spotify fromt page, but nothing else. The error mesage can be cancelled by presing okay twice, but the application remains ...

  • Casual Listener
  •  === START OF TEMPLATE ===   Description Opening spotify from device, error message displays as per image. Selecting okay leave a spotify fromt page, but nothing else. The error mesag...
  • zem2000
  • Casual Listener
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

[HELP] Random Not Working

Hi, Is it me or everytime I play my lists with "Random" option on, I heard the same songs and I missed lot of them which are never played? Random seems just a pre-defined list of songs and the rest are discarded... I know in random which is going to ...

  • Music Fan
  • Hi,   Is it me or everytime I play my lists with "Random" option on, I heard the same songs and I missed lot of them which are never played? Random seems just a pre-defined list of songs a...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Solved!! 0.7.9.1170, bug? Several artists in "Your music" with 0 tracks? (I have no albums or songs added)

Today the new Android-app was released to my device and I updated. For some strange reason I now on my Android device have 20 artists in my artists-list, all with 0 tracks. They are not displayed on the PC or on iPhone I have not added any songs or a...

  • Regular
  • Today the new Android-app was released to my device and I updated. For some strange reason I now on my Android device have 20 artists in my artists-list, all with 0 tracks. They are not displayed on ...
  • andedrunkard
  • Roadie
  • 2469 Views
  • 22 replies
  • 0 likes
  • 2469 Views
  • 22 replies
  • 0 likes

blue tooth sound maxed out

I have 0.7.9.1170. A nexus 5 rooted with standard ROM. After the last update the BT volume get maxed out when I get a notification. Have anyone seen this problem?It doesn't happen when I use other media players. TIADaniel

  • Music Fan
  • I have 0.7.9.1170. A nexus 5 rooted with standard ROM. After the last update the BT volume get maxed out when I get a notification. Have anyone seen this problem? It doesn't happen when I use ...
  • Varazir
  • Music Fan
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

One small annoyance with the new update for Android

I noticed this while browsing the album, the status bar is transparent. But when I'm on the Now Playing screen, the status bar goes back to the dark gradient bar. Why not keep it transparent? Please refer to my screenshots. Thanks.

  • Newbie
  • I noticed this while browsing the album, the status bar is transparent. But when I'm on the Now Playing screen, the status bar goes back to the dark gradient bar. Why not keep it transparent? Please ...
  • Peter__
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

can't see my top lists for songs on mobile (android)

since the new android update i wasn't able to view my top played songs from my profile. I can only see top artists on my profile. i would like to have this feature back since i used it very much. Please respond. kind regards: long time mobile user

  • Casual Listener
  • since the new android update i wasn't able to view my top played songs from my profile. I can only see top artists on my profile. i would like to have this feature back since i used it very much. &...
  • Peter__
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Updating my Galaxy S3

Hi Spotify, I have a premium account and every time I update Spotify on mt Galaxy S3, I loose all my downloaded music!! I then have to re sync my device and download it all again!! Why is this happening??? Regards Mark

  • Casual Listener
  • Hi Spotify,   I have a premium account and every time I update Spotify on mt Galaxy S3, I loose all my downloaded music!! I then have to re sync my device and download it all again!! &nbsp...
  • Daniel
  • Community Legend
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

Solved!! Your Songs, Your Albums, and/or Your Artists Offline

Before the "Paint it Black" update, I had a problem with needing to individually add every playlist I had created. I was hoping that Your Music would be the solution to my problem. However, because my device doesn't have the space to sync with all pl...

  • Music Fan
  • Before the "Paint it Black" update, I had a problem with needing to individually add every playlist I had created. I was hoping that Your Music would be the solution to my problem.   However...
  • KylePerkuhn
  • Music Fan
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

offline playlists with songs I don't want

Is there a way to download a playlist (offline) and delete those 1 or 3 songs I dont like? I could get about a GB of free memory on my android without those songs.

  • Regular
  • Is there a way to download a playlist (offline) and delete those 1 or 3 songs I dont like? I could get about a GB of free memory on my android without those songs.
  • josemebius
  • Regular
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Audio effects gone?

Was the Audio effects section of the settings removed after the 0.7.9 update? Can't seem to find it. Thanks

  • Casual Listener
  • Was the Audio effects section of the settings removed after the 0.7.9 update? Can't seem to find it. Thanks
  • prodigy10690
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Solved!! Tha Carter V and "X"

Tha Carter V by lil wayne was supposed to be released today May 5th. Ive searched multiple times and cant find the album. The album "X" By chris brown is also supposed to release today and also is not on spotify. What is going on?

  • Casual Listener
  • Tha Carter V by lil wayne was supposed to be released today May 5th. Ive searched multiple times and cant find the album. The album "X" By chris brown is also supposed to release today and also is no...
  • Peter__
  • Community Legend
  • 754 Views
  • 3 replies
  • 0 likes
  • 754 Views
  • 3 replies
  • 0 likes

I dont have new version of spotify (1.0.0.82) on my phone :(

I dont have new version of spotify on htc desire with android 2.2 i didnt even have new version before this i just have on google play old spotify version and i really want this new look i like it (i`ve tried apks too)

  • Casual Listener
  • I dont have new version  of spotify on htc desire with android 2.2  i didnt even have new version before this i just have on google play old spotify version and i really want this new ...
  • Peter__
  • Community Legend
  • 369 Views
  • 4 replies
  • 0 likes
  • 369 Views
  • 4 replies
  • 0 likes

Shuffle Play Should Not Skip Current Song

It should skip to the next random song AFTER the current song is finished. This is basic stuff. I can only imagine the wonky Spotify interface ideas which originated in the country who brought the world Driving on the Wrong Side if the Road.

  • Regular
  • It should skip to the next random song AFTER the current song is finished. This is basic stuff. I can only imagine the wonky Spotify interface ideas which originated in the country who brough...
  • Peter__
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Bluetooth problem on HTC One

I love Spotify. I'm a premium member and Spotify has completely changed how I listened to music and made purchases. New problem with the app though. If you're streaming through a Bluetooth device, Spotify will not show you what is playing currently a...

  • Casual Listener
  • I love Spotify. I'm a premium member and Spotify has completely changed how I listened to music and made purchases. New problem with the app though. If you're streaming through a Bluetooth device, Sp...
  • 224 Views
  • 0 replies
  • 1 likes
  • 224 Views
  • 0 replies
  • 1 likes

shuffle button

Hello wanted to ask if it is possible to make shuffle button biger in New spotify ( 1.0.0.82) because in the landscape its very difficult to push. It's on htc one, so may screen isn't small or bad resolution. Maybe it be great if it was at the bottom...

  • Newbie
  • Hello wanted to ask if it is possible to make shuffle button biger in New spotify ( 1.0.0.82) because in the landscape its very difficult to push. It's on htc one, so may screen isn't small or bad re...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Crashes on start after latest updated

I'm on a Nexus 5 with Android 4.4.2. After updating Spotify to 1.0.0.82, the app crashes immediately on start every time. I've tried reinstalling as well.

  • Newbie
  • I'm on a Nexus 5 with Android 4.4.2. After updating Spotify to 1.0.0.82, the app crashes immediately on start every time. I've tried reinstalling as well.
  • MaxPot
  • Newbie
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Premium fail

Spotify, I upgraded to your premium account on my computer but the premium is not being recognized by my Galaxy S4 (at&t). It's pretty frustrating that nearly none of my playlists are now showing up on my phone. Please help me resolve this issue. Tha...

  • Newbie
  • Spotify,   I upgraded to your premium account on my computer but the premium is not being recognized by my Galaxy S4 (at&t). It's pretty frustrating that nearly none of my playlists are ...
  • Greg
  • Roadie
  • 869 Views
  • 21 replies
  • 0 likes
  • 869 Views
  • 21 replies
  • 0 likes