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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42981 Views
  • 66 replies
  • 25 likes
  • 42981 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878278 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878278 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26450 Views
  • 4 replies
  • 0 likes
  • 26450 Views
  • 4 replies
  • 0 likes

Smartband support for the Sony Xperia devices?

Any plans on supporting the wristband recently released for the Xperia devices? Well, most android phones can use it but it would be immensely helpful if spotify would work with it.

  • Casual Listener
  • Any plans on supporting the wristband recently released for the Xperia devices? Well, most android phones can use it but it would be immensely helpful if spotify would work with it.
  • Merik
  • Community Legend
  • 1400 Views
  • 1 replies
  • 3 likes
  • Smartband
    Xperia
  • 1400 Views
  • 1 replies
  • 3 likes

HTC audio only playing though the top speaker

When I play a Song using my HTC one the music only plays though the top speaker, and the volume seems the be quite low. When using head phones or a Bluetooth speaker it works great

  • Newbie
  • When I play a Song using my HTC one the music only plays though the top speaker, and the volume seems the be quite low. When using head phones or a Bluetooth speaker it works great
  • 665 Views
  • 0 replies
  • 1 likes
  • Android App
    audio quality
    device
  • 665 Views
  • 0 replies
  • 1 likes

"2G/3G sync" will NOT let me download on 4G?

I just bought a subscription hoping I would be able to download my playlists on my phone... It won't let me do that at all?! My phone says enable 2G/3G syncing but I have a Samsung Galaxy S3 and I don't think I can do that... what the heck? can anyon...

  • Newbie
  • I just bought a subscription hoping I would be able to download my playlists on my phone... It won't let me do that at all?! My phone says enable 2G/3G syncing but I have a Samsung Galaxy S3 and ...
  • Peter__
  • Community Legend
  • 4338 Views
  • 1 replies
  • 0 likes
  • 4338 Views
  • 1 replies
  • 0 likes

Won't let me search

Please help: I cannot perform a search: I usually use the 'keyboard' on the hone. I have: cleared the cache uninstalled taken battery out reinstalled from playstore i could not remove, 'com.spotify.android.ui' as was unable to locate using phone as d...

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  • Casual Listener
  • Please help: I cannot perform a search:  I usually use the 'keyboard' on the hone. I have: cleared the cache uninstalled taken battery out reinstalled from playstore i could not re...
  • Peter__
  • Community Legend
  • 1344 Views
  • 1 replies
  • 0 likes
  • 1344 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for Android (0.7.9)

What's new in version 0.7.9 Fixed: Playback no longer halts for audio notifications. Fixed: Smoother switching between wifi and mobile data. Fixed: The lock screen is more trustworthy. Fictitious: This app is dating a rather attractive vending machin...

  • Spotify Legend
  • What's new in version 0.7.9 Fixed: Playback no longer halts for audio notifications. Fixed: Smoother switching between wifi and mobile data. Fixed: The lock screen is more trustworthy. F...
  • Goodman
  • Spotify Legend
  • 3988 Views
  • 34 replies
  • 0 likes
  • Android
    Release Notes
  • 3988 Views
  • 34 replies
  • 0 likes

Music

I want to playing my music

  • Casual Listener
  • I want to playing my music
  • Peter__
  • Community Legend
  • 522 Views
  • 3 replies
  • 0 likes
  • 522 Views
  • 3 replies
  • 0 likes

Stops on max volume

The latest version of the Android client has an annoying bluetooth sound bug: Using bluetooth headphones or speakers when stopping the music gives a 300ms max volume shock. How to reproduce: Use bluetooth headphones Choose something from a playlist L...

  • Regular
  • The latest version of the Android client has an annoying bluetooth sound bug:   Using bluetooth headphones or speakers when stopping the music gives a 300ms max volume shock.   How ...
  • Peter__
  • Community Legend
  • 605 Views
  • 4 replies
  • 0 likes
  • 605 Views
  • 4 replies
  • 0 likes

android app not working

whenever i go on my spotifiy app all i see is a blank screen. i have been unable to open on my HTC desire C. how can i get spotify to work on my phone.

  • Casual Listener
  • whenever i go on my spotifiy app all i see is a blank screen. i have been unable to open on my HTC desire C. how can i get spotify to work on my phone.
  • mush71
  • Casual Listener
  • 4899 Views
  • 10 replies
  • 1 likes
  • 4899 Views
  • 10 replies
  • 1 likes

Your Music > Songs > Available Offline

Hello. I think there should be a button for saving all of your songs for offline listening. I also think there should be a way to add a whole playlist into Songs. I used to use my star play list as what "Songs" is now used for and I would like to be ...

  • Visitor
  • Hello. I think there should be a button for saving all of your songs for offline listening. I also think there should be a way to add a whole playlist into Songs. I used to use my star play list as w...
  • user-removed
  • Not applicable
  • 1325 Views
  • 1 replies
  • 3 likes
  • Feedback
    idea
    redesign
    songs
  • 1325 Views
  • 1 replies
  • 3 likes

Solved!! Spotify Connect is not finding denon device

Dear community, I am using Spotify on my Android tablet and I have got a denon sound system. Both are registered in my home wifi but Spotify Connect doesn't find it. I would very much appreciate any kind of help from you. Thanks in advance and nice w...

  • Casual Listener
  • Dear community, I am using Spotify on my Android tablet and I have got a denon sound system. Both are registered in my home wifi but Spotify Connect doesn't find it. I would very much appreciate any ...
  • Peter__
  • Community Legend
  • 3011 Views
  • 3 replies
  • 0 likes
  • 3011 Views
  • 3 replies
  • 0 likes

Solved!! Yamaha RX-V500D don't show up as a device in spotify connect

Hi, I use a spotify premium account and the spitify app on a Samsung S4. My device Yamaha RX-V500D with the V1.05 firmware in the same WLAN-Network is not listet as a device to connect with. The Yamaha RX-V500D works will with v-radio and DLNA. I cha...

  • Casual Listener
  • Hi,   I use a spotify premium account and the spitify app on a Samsung S4. My device Yamaha RX-V500D with the V1.05 firmware in the same WLAN-Network is not listet as a device to connect w...
  • Hatschi
  • Casual Listener
  • 1699 Views
  • 5 replies
  • 0 likes
  • 1699 Views
  • 5 replies
  • 0 likes

Solved!! Cant play Spotify on android

I have an galaxy mini, and I installed Spotify. Unfortunately it is impossible to play music. I cant find the play shuffle button. What to do?

  • Newbie
  • I have an galaxy mini, and I installed Spotify. Unfortunately it is impossible to play music. I cant find the play shuffle button. What to do?
  • Peter__
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

search not working in android app

Any suggestions? Have reinstalled.

  • Regular
  • Any suggestions? Have reinstalled.
  • sedmi
  • Casual Listener
  • 4607 Views
  • 16 replies
  • 0 likes
  • 4607 Views
  • 16 replies
  • 0 likes

sync issues

ever since the latest update, i cant sync local files to my sony xperia

  • Newbie
  • ever since the latest update, i cant sync local files to my sony xperia
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Seem to have lost my liked from radio playlist

Hi, Just noticed recently I no longer see my "Liked from Radio" playlist in My Music. I've checked on the website that there are no playlists that I've accidentally deleted. Not sure if it was caused by me subscribing to someone else's liked from rad...

  • Casual Listener
  • Hi,   Just noticed recently I no longer see my "Liked from Radio" playlist in My Music.  I've checked on the website that there are no playlists that I've accidentally deleted.  No...
  • warp
  • Casual Listener
  • 1646 Views
  • 3 replies
  • 0 likes
  • 1646 Views
  • 3 replies
  • 0 likes

Seeing the "no internet connection" when phone has 4G service and bars

I've had Spotify for three years now and have never had an issue until two days ago. I have Verizon and live in an area with 4G service. I use Spotify in my car while driving to work and recently it will only play one or two songs before it says it h...

  • Newbie
  • I've had Spotify for three years now and have never had an issue until two days ago. I have Verizon and live in an area with 4G service. I use Spotify in my car while driving to work and recently it ...
  • Sodapiglet
  • Newbie
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

No browse, after i updated

I am a free member, i was premium but now i don't use so much Spotify, but when i updated the browse section dissapeared, its been since i updated.

  • Newbie
  • I am a free member, i was premium but now i don't use so much Spotify, but when i updated the browse section dissapeared, its been since i updated.
  • Merik
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Samsung Galaxy S5

Does new Samsung Galaxy S5 easily switch into Landscape mode when you are using Spotify? cant have it stuck in portrait like it is on my iPhone 4s right now. --really need that in order to buy the phone (my car dash needs a phone that works sideways)...

  • Newbie
  • Does new Samsung Galaxy S5 easily switch into Landscape mode when you are using Spotify?  cant have it stuck in portrait like it is on my iPhone 4s right now.   --really need that in order ...
  • kbrooksc
  • Community Legend
  • 888 Views
  • 1 replies
  • 0 likes
  • 888 Views
  • 1 replies
  • 0 likes

Solved!! Playlists Doesnt show on my Android after Hard-reset and resync :/

Hello there . i just make a hard reset on my Galaxy S3 and got the new version of spotify , i sync my playlists from my pc and also to be available offline and from my s3 but my playlists DOESNT show when i am offline . if i go online my playlists is...

  • Regular
  • Hello there . i just make a hard reset on my Galaxy S3 and got the new version of spotify , i sync my playlists from my pc and also to be available offline and from my s3 but my playlists DOESNT show...
  • Deathshadegr
  • Regular
  • 945 Views
  • 9 replies
  • 0 likes
  • 945 Views
  • 9 replies
  • 0 likes

Verizon Galaxy S3 - the trials and tribulations of storage versus streaming

Okay, so here we are in 2014 where space is cheap and our phones have become music players. My 16GB S3 that is used up by mostly Verizon and Samsung bloatware provides a huge amount of cache space for my Spotify music. 200 songs and out of space... N...

  • Casual Listener
  • Okay, so here we are in 2014 where space is cheap and our phones have become music players. My 16GB S3 that is used up by mostly Verizon and Samsung bloatware provides a huge amount of cache space fo...
  • dbaps2
  • Casual Listener
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes