Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51276 Views
  • 66 replies
  • 25 likes
  • 51276 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881810 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881810 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27359 Views
  • 4 replies
  • 0 likes
  • 27359 Views
  • 4 replies
  • 0 likes

Superuser Contribution Rogan podcast episodes stopped updating end of August

PlanFreeCountryukDeviceGalaxy S8Operating SystemAndroid Oreo My Question or IssueRogan podcast episode list stopped updating on my android over a month ago. Cleared all data and app from phone and reinstalled but no fix. I can play the newest episode...

  • Casual Listener
  • Plan Free Country uk Device Galaxy S8 Operating System Android Oreo   My Question or Issue Rogan podcast episode list stopped updating on my android over a month ago. Cleared all ...
  • Vasil
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify local file sync ports

PlanPremiumCountryUKMobileHuawei P20 proOSEMUI 9 / Windows 10Firewall s/wCOMODO Firewall, my AV doesn't block thisQuestionI've been syncing a bunch of local songs to my phone, which requires me to disable my software firewall. That's fine, but I migh...

  • Newbie
  • Plan Premium Country UK Mobile Huawei P20 pro OS EMUI 9 / Windows 10 Firewall s/w COMODO Firewall, my AV doesn't block this Question I've been syncing a bunch of local songs to my phone, w...
  • kichirou
  • Casual Listener
  • 1654 Views
  • 3 replies
  • 0 likes
  • 1654 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify app not working on my phone or car

PremiumCountryUKDeviceSamsung Galaxy A10 Operating SystemAndroid My Question or IssueUp until last week I listened to spotify through my bluetooth connection in the car. Then for a few days it stopped working, on my phone it said it was playing throu...

  • Visitor
  • Premium Country UK Device Samsung Galaxy A10  Operating System Android    My Question or Issue Up until last week I listened to spotify through my bluetooth connection in the ...
  • Vasil
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast / Bluetooth Issue - Help Pleaae

PlanPremium CountryUK DevicePixel 3a / Google Home Mini Operating SystemAndroid 10 My Question or IssueAt night, I use Spotify to "Cast" to a Google Home Mini in my daughter's room which works as expected. The problem that I have is that when I go to...

  • Newbie
  • Plan Premium   Country UK   Device Pixel 3a / Google Home Mini   Operating System Android 10   My Question or Issue At night, I use Spotify to "Cast" to a Google Home...
  • Vasil
  • Moderator
  • 2453 Views
  • 22 replies
  • 2 likes
  • 2453 Views
  • 22 replies
  • 2 likes

Superuser Contribution Why does the all break when I pay for premium?

After paying for premium, the app doesn't work. Even when connected to WiFi, all playlists say they're empty, searching specific artists doesn't yield results and songs won't play.

  • Casual Listener
  • After paying for premium, the app doesn't work. Even when connected to WiFi, all playlists say they're empty, searching specific artists doesn't yield results and songs won't play.
  • MihailY
  • Moderator
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Superuser Contribution Low quality album art covers

PlanPremiumCountryMexicoDevicePOCO X3 NFCOperating SystemAndroid 11 My Question or IssueI have the latest version of the app, (although this problem has persisted for several updates) my connection is good and it doesn't matter if I have the songs of...

  • Casual Listener
  • Plan Premium Country Mexico Device POCO X3 NFC Operating System Android 11   My Question or Issue I have the latest version of the app, (although this problem has persisted for several...
  • 7711
  • Newbie
  • 2199 Views
  • 14 replies
  • 0 likes
  • 2199 Views
  • 14 replies
  • 0 likes

Superuser Contribution Google nest mini doesn't play my personalized spotify playlist

So i recently bought a Google Nest Mini and i was told that i could play my own Spotify playlists. But everytime i say "Hey google play my playlist " it plays a station that based on that playlist, instead of the playlist. I already tried doing it on...

  • Visitor
  • So i recently bought a Google Nest Mini and i was told that i could play my own Spotify playlists. But everytime i say "Hey google play my playlist " it plays a station that based on that playlist, ...
  • MihailY
  • Moderator
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Spotify on WearOS not launching Spotify on connected phone

I have a Samsung Galaxy Watch 5 and a Pixel Watch. Both are running WearOS 3.5. Each one is connected to different phones. When I launch Spotify from either of my WearOS watches, it won't launch the phone app. I have to get my phone out and launch Sp...

  • Casual Listener
  • I have a Samsung Galaxy Watch 5 and a Pixel Watch. Both are running WearOS 3.5. Each one is connected to different phones.   When I launch Spotify from either of my WearOS watches, it won't la...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify used 10gb of data

PlanPremiumCountryUnited States DeviceSamsung Galaxy 10eOperating SystemAndroid 12 My Question or IssueSpotify has used 10gb of data over the last few days. My usual usage is 300-900mb per month for Spotify.I listened to all my normal music, podcasts...

  • Newbie
  • Plan Premium Country United States   Device Samsung Galaxy 10e Operating System Android 12   My Question or Issue Spotify has used 10gb of data over the last few days. My usual u...
  • Robin147
  • Casual Listener
  • 1867 Views
  • 5 replies
  • 0 likes
  • 1867 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Save album button disappeared

Somehow the save album button disappeared. It was there a couple of weeks ago but now I can't find it anywhere. I've been all over the app and its gone.PlanPremiumCountryUsaDeviceGoogle pixelOperating SystemAndroid 10Spotify 8.5.24.762My Question or ...

  • Regular
  • Somehow the save album button disappeared. It was there a couple of weeks ago but now I can't find it anywhere. I've been all over the app and its gone. Plan Premium Country Usa Device Google p...
  • RafaAltman
  • Visitor
  • 14051 Views
  • 17 replies
  • 6 likes
  • Album save
  • 14051 Views
  • 17 replies
  • 6 likes

Solved!!Superuser Contribution Spotify connections notification not going away

PlanPremiumCountryUnited States DeviceSamsung galaxy s10eMy Question or IssueI know this has been posted a few times, but without a resolution. That 'spotify connections ' notification will not go away. Upon expanding it, it just says 'Waze is connec...

  • Newbie
  •   Plan Premium Country United States   Device Samsung galaxy s10e My Question or Issue I know this has been posted a few times, but without a resolution. That 'spotify  connec...
  • MihailY
  • Moderator
  • 76344 Views
  • 17 replies
  • 8 likes
  • 76344 Views
  • 17 replies
  • 8 likes

Superuser Contribution Disturbance in playback when I lock my screen

Disturbance in playback occurs when I lock my screen and the screen goes black. When I hit the screen and the screen lights up, playback goes normal. Disturbance is like the one you would have when there was a temporary problem with the internet conn...

  • Casual Listener
  • Disturbance in playback occurs when I lock my screen and the screen goes black. When I hit the screen and the screen lights up, playback goes normal. Disturbance is like the one you would have when...
  • MihailY
  • Moderator
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Lite Download Quality

Plan - PremiumCountry - United StatesDeviceFiio M9 I've been having troubles with Spotify on my (underpowered) Fiio M9 music player, so I thought that I'd give Spotify Lite a try. However, I can't seem to find any information on whether the lite vers...

  • Regular
  •   Plan - Premium Country - United States Device Fiio M9   I've been having troubles with Spotify on my (underpowered) Fiio M9 music player, so I thought that I'd give Spotify Lit...
  • Alex
  • Spotify Legend
  • 1466 Views
  • 3 replies
  • 1 likes
  • quality
    queue
    Spotify Lite
  • 1466 Views
  • 3 replies
  • 1 likes

Superuser Contribution How to stop auto playing podcast episodes?

Hello, How can i stop auto playing between older to newer podcast episode? Thanks for advance.

  • Composer
  • Hello,   How can i stop auto playing between older to newer podcast episode?   Thanks for advance.
  • OscarDC
  • Moderator
  • 1265 Views
  • 2 replies
  • 0 likes
  • 1265 Views
  • 2 replies
  • 0 likes

Superuser Contribution Autoplay stopped working

Autoplay function suddenly stopped working a couple of days ago. I've tried toggling autoplay on and off, restarting my phone, deleting and reinstalling the app and doing a clean reinstall as suggested but nothing has worked. Any other suggestions to...

  • Casual Listener
  • Autoplay function suddenly stopped working a couple of days ago. I've tried toggling autoplay on and off, restarting my phone, deleting and reinstalling the app and doing a clean reinstall as suggest...
  • Anyone_else
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes