Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 52722 Views
  • 68 replies
  • 25 likes
  • 52722 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27571 Views
  • 4 replies
  • 0 likes
  • 27571 Views
  • 4 replies
  • 0 likes

Music just stops playing after +- 1 Min

Mainly when the tablet is going in standby mode. i've re-installed, with clearing cache. Also have not any widget on my homescreen on Spotify. Tablet is running android 4.0.4. Any solution being developed on it?

  • Newbie
  • Mainly when the tablet is going in standby mode. i've re-installed, with clearing cache. Also have not any widget on my homescreen on Spotify.    Tablet is running android 4.0.4. &n...
  • Joe
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Album Art Image Quality on Kit-Kat

Hey all! I just wanted to point out a small thing I noticed that has been kinda bugging me lately. The image quality on the lockscreen album art on 4.4 is really lacking, especially compared to Google Music's. Here's a couple examples of what I'm tal...

  • Casual Listener
  • Hey all! I just wanted to point out a small thing I noticed that has been kinda bugging me lately. The image quality on the lockscreen album art on 4.4 is really lacking, especially compared to Googl...
  • Marco
  • Community Legend
  • 2195 Views
  • 6 replies
  • 0 likes
  • 2195 Views
  • 6 replies
  • 0 likes

Question about Local files sync

Hello everyone, I`m new to spotify and I got some question. I recently synced my desktop Spotify client with Android. It synced playlists and local files. But I can`t find those local files inside Android app. Where can I find them? BTW I didn`t adde...

  • Gig Goer
  • Hello everyone, I`m new to spotify and I got some question. I recently synced my desktop Spotify client with Android. It synced playlists and local files. But I can`t find those local files inside An...
  • Joe
  • Community Legend
  • 498 Views
  • 7 replies
  • 0 likes
  • 498 Views
  • 7 replies
  • 0 likes

Tablet behaves like smartphone

I installed spotify in Arnova 7G, and behaves like a mobile in spotify free, not allowed to use spotify as a tablet. is not compatible?... However, in Archos 10.1 woks perfectly... Thanks

  • Casual Listener
  • I installed spotify in Arnova 7G, and behaves like a mobile in spotify free, not allowed to use spotify as a tablet.     is not compatible?...   However, in Archos 10.1 wok...
  • Idefix
  • Casual Listener
  • 528 Views
  • 5 replies
  • 0 likes
  • 528 Views
  • 5 replies
  • 0 likes

Need your offline devices reset? Post here.

Hi, I'm new to Spotify and I just got the premium subscription. I have my playlists on my laptop and I wanted to be ablw to listen to them on my phone. I have the Spotify app on the phone but I can t figure out how to get the playlists. Can anyone ma...

  • Newbie
  • Hi, I'm new to Spotify and I just got the premium subscription.  I have my playlists on my laptop and I wanted to be ablw to listen to them on my phone.  I have the Spotify app on the phone...
  • Peter__
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Windows Spotify controlled with Android tablet with Local Wifi (Remote control)

Hi, I would like to control Spotify (song serach, next, play, pause....) with an Android Samsun Galaxy STM tablet Spotify interface and reproduce it in a Windows Spotify PC interface installation in the same local Wifi. It is like a remote control. I...

  • Casual Listener
  • Hi,   I would like to control Spotify (song serach, next, play, pause....) with an Android Samsun Galaxy STM tablet Spotify interface and reproduce it in a Windows Spotify PC interface insta...
  • Joe
  • Community Legend
  • 988 Views
  • 2 replies
  • 0 likes
  • Remote control
    wifi
  • 988 Views
  • 2 replies
  • 0 likes

Remote control Spotify from Android

Hi People, For days now I have been trying to find a usable app for controlling Spotify Premium with my Samsung Galaxy Plus. Without succes. Closest I got was with an app called 'spotimote' but after I installed the app and the server program for win...

  • Regular
  • Hi People,   For days now I have been trying to find a usable app for controlling Spotify Premium with my Samsung Galaxy Plus. Without succes. Closest I got was with an app called 'spotimote' ...
  • Peter__
  • Community Legend
  • 12213 Views
  • 14 replies
  • 1 likes
  • 12213 Views
  • 14 replies
  • 1 likes

how to permanently delete videos on S3?

Hi, I am on my S3 a lot and downloaded tons of videos bcz the 6000 mah extended battery I got from mpj does double my battery life. But I think my phone almost full now, so how can i permanently delete videos on the S3?? Thanks in advance.

  • Newbie
  • Hi, I am on my S3 a lot and downloaded tons of videos bcz the 6000 mah extended battery I got from mpj does double my battery life. But I think my phone almost full now, so how can i permanently dele...
  • Liam
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! extreme quality streaming..but not on nexus 10 tablet

I have a premium account and get extreme quality streaming on my Samsung S3 phone but only high quality can be enabled on my nexus 10 tablet.. Why is this?

  • Newbie
  • I have a premium account and get extreme quality streaming on my Samsung S3 phone but only high quality can be enabled on my nexus 10 tablet.. Why is this?
  • Joe
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Spotify support on cool headset app (Android)

This nice Android app supports online music services like Spotify.Interesting is that this app supports 1,or 3 button headsets. It is Ad free and Cost free.It also handled other features for your headset so it is very useful.It would be very interest...

  • Newbie
  • This nice Android app supports online music services like Spotify. Interesting is that this app supports 1,or 3 button headsets. It is Ad free and Cost free. It also handled other features for ...
  • Marco
  • Community Legend
  • 2137 Views
  • 1 replies
  • 0 likes
  • Android headset control functions
  • 2137 Views
  • 1 replies
  • 0 likes

No too thrilled with Spotify

As a new subscriber I am not happy with Spotify. Start a radio with a known Jazz guitarist and the radio station plays everything BUT that Jazz guitarist or ANY jazz guitarists. For all the hype Spotify is lamer than Pandora.

  • Casual Listener
  • As a new subscriber I am not happy with Spotify.  Start a radio with a known Jazz guitarist and the radio station plays everything BUT that Jazz guitarist or ANY jazz guitarists.  For all t...
  • Peter__
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Well discussed,yet the issues persist to store offline playlist on external SD card.

I have a Samsung Galaxy S4 phone running android V 4.3 and latest Spotify version 0.7.4.610.gd.7332b3. This phone comes with measly 16 GB and at present I have only 4.4 GB space left in internal storage. I put in a new micro SD card of 32 GB with 29....

  • Casual Listener
  • I have a Samsung Galaxy S4 phone running android V 4.3 and latest  Spotify version 0.7.4.610.gd.7332b3.  This phone comes with measly 16 GB and at present I have only 4.4 GB space left in i...
  • Joe
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Music Just Stops Playing

Hello to all: Ever since they did the update to where Spotify remembers your last save point, the app will either stop playing music at it's own leisure or it will revert back to the save point wihtout an option to go to a particular point in a song ...

  • Regular
  • Hello to all:   Ever since they did the update to where Spotify remembers your last save point, the app will either stop playing music at it's own leisure or it will revert back to the save ...
  • vannexus7
  • Casual Listener
  • 1338 Views
  • 8 replies
  • 0 likes
  • 1338 Views
  • 8 replies
  • 0 likes

[Android] extreme usage of mobile data

Hi there, I've read that I'm not the only one with this problem, but as far as I could see it has not been this extreme until now: In the days 25.12.13 to 28.12.13 I did not use Spotify on my mobile phone (Samsung Galaxy S2 with Android), I only used...

  • Casual Listener
  • Hi there,   I've read that I'm not the only one with this problem, but as far as I could see it has not been this extreme until now:   In the days 25.12.13 to 28.12.13 I did not use...
  • Joe
  • Community Legend
  • 568 Views
  • 5 replies
  • 0 likes
  • 568 Views
  • 5 replies
  • 0 likes

Very specific crash condition

I am running spotify on my LG F6. The problem I am experiencing is that when I am on the artist page for Rilo Kiley if I try to scroll down past the "Appears On" section the app closes abruptly. If I'm playing music at the time it continues uninterru...

  • Newbie
  • I am running spotify on my LG F6. The problem I am experiencing is that when I am on the artist page for Rilo Kiley if I try to scroll down past the "Appears On" section the app closes abruptly. If I...
  • Joe
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Data Usage on my Samsung Galaxy S4

I have been paying for and using Spotify now for a few months on my Samsung Galaxy S4. I know that as it is a streaming service that it will use up a large amount of data usage for each month of my phone plan. In previous months I can say that it has...

  • Casual Listener
  • I have been paying for and using Spotify now for a few months on my Samsung Galaxy S4. I know that as it is a streaming service that it will use up a large amount of data usage for each month of my p...
  • Joe
  • Community Legend
  • 7534 Views
  • 10 replies
  • 0 likes
  • Usage
  • 7534 Views
  • 10 replies
  • 0 likes

Offline play lists repeatedly erased

My offline play lists have been erased twice in the last two weeks. I have used Spotify premium for over two years with my offline play lists being erased a few times prior to this occurrence. I wasn't too concerned previously as I was in the UK and ...

  • Visitor
  • My offline play lists have been erased twice in the last two weeks. I have used Spotify premium for over two years with my offline play lists being erased a few times prior to this occurrence. I wasn...
  • user-removed
  • Not applicable
  • 643 Views
  • 3 replies
  • 0 likes
  • 643 Views
  • 3 replies
  • 0 likes

Solved!! Notification bar changed size

At first the notification bar widget was two lines tall. Then it switched to one line tall. No clue why. Any ideas?

  • Gig Goer
  • At first the notification bar widget was two lines tall. Then it switched to one line tall. No clue why. Any ideas?
  • Matze
  • Roadie
  • 1470 Views
  • 1 replies
  • 0 likes
  • 1470 Views
  • 1 replies
  • 0 likes

Synced local tracks not available in Adroid app

I just synced some local tracks to spotify and they show up fine on my PC but in my phone the local tracks are grey and unavailable. I have tried logging in and out a few times and the problem persists. Can anyone help me?

  • Newbie
  • I just synced some local tracks to spotify and they show up fine on my PC but in my phone the local tracks are grey and unavailable. I have tried logging in and out a few times and the problem persis...
  • Joe
  • Community Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Song information via bluetooth

I am currently using SGS3 and just updated to Android version 4.3. I drive a lot due my work and Spotify has been my best friend during these trips. One of the biggest thing was when I bought my Volvo S60 that includes integrated bluetooth with A2DP ...

  • Casual Listener
  • I am currently using SGS3 and just updated to Android version 4.3. I drive a lot due my work and Spotify has been my best friend during these trips. One of the biggest thing was when I bought my Volv...
  • Matze
  • Roadie
  • 4296 Views
  • 1 replies
  • 0 likes
  • 4296 Views
  • 1 replies
  • 0 likes