Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53470 Views
  • 68 replies
  • 25 likes
  • 53470 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27677 Views
  • 5 replies
  • 0 likes
  • 27677 Views
  • 5 replies
  • 0 likes

Choppy playback through wired headphones

Whenever I lock my phone screen the music is lagging and choppy, but it plays normal when if I use my phones speaker and lock my screen. I didn't have this issue half an hour ago before I updated my phone. I've reinstalled spotify, changed all the op...

  • Visitor
  • Whenever I lock my phone screen the music is lagging and choppy, but it plays normal when if I use my phones speaker and lock my screen. I didn't have this issue half an hour ago before I updated my ...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Can't rename Blends in Android app, but can in IOS

PlanPremiumCountryUK DevicePixel 5Operating SystemAndroid 13 (including September 2022 security update)Spotify app version8.7.68.568 (latest at time of posting)My Question or IssueIt is not possible to rename a Spotify Blend on the Android app (the f...

  • Regular
  • Plan Premium Country UK  Device Pixel 5 Operating System Android 13 (including September 2022 security update) Spotify app version 8.7.68.568 (latest at time of posting) My Question or...
  • 238 Views
  • 0 replies
  • 0 likes
  • Blend
  • 238 Views
  • 0 replies
  • 0 likes

Chromecast audio and Spotify - Stuttering

Hello, I just set up my chromecast audio and I'm supposed to be able to stream spotify music to my speakers through it. I play music on my iphone and then I select the device and it starts working at first. after a few songs it always starts stutteri...

  • Newbie
  • Hello, I just set up my chromecast audio and I'm supposed to be able to stream spotify music to my speakers through it. I play music on my iphone and then I select the device and it starts working at...
  • Qqqqqqqqqqqqqqqqqq
  • Newbie
  • 11483 Views
  • 33 replies
  • 7 likes
  • 11483 Views
  • 33 replies
  • 7 likes

Superuser Contribution Sudden volume drop.

I love spotify. My issue is that on Android with my phone, Spotify suddenly just drops the volume to 40% inexplicably.

  • Visitor
  • I love spotify. My issue is that on Android with my phone, Spotify suddenly just drops the volume to 40% inexplicably.    
  • Jeremy
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Support gave up on me -ongoing SD card bug

I have been going backwards and forwards with support on this issue for weeks and every time they give the same answer. They don't read any previous emails or listen to what I have done to try and fix this problem. It was only when I researched this ...

  • Newbie
  • I have been going backwards and forwards with support on this issue for weeks and every time they give the same answer. They don't read any previous emails or listen to what I have done to try and fi...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Lite

The shuffle button and popular song are not showing up in the artist pagePlanFreeCountryIndia DeviceXiaomi 7Operating SystemAndroid My Question or IssueThe shuffle button and popular song are not showing up in the artist page.

  • Newbie
  • The shuffle button and popular song are not showing up in the artist page Plan Free Country India  Device Xiaomi 7 Operating System Android    My Question or Issue The shuff...
  • Elena
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Serious glitch on Spotify Web Player

PlanFreeCountryUSADeviceHP Chromebook x360 14cOperating SystemChromeOS v105 My Question or IssueHi, there's a strange glitch on the Web Player where music plays. It started quite randomly last week. It happens in incognito mode too, I did a hardware ...

  • Casual Listener
  • Plan Free Country USA Device HP Chromebook x360 14c Operating System ChromeOS v105   My Question or Issue Hi, there's a strange glitch on the Web Player where music plays. It started q...
  • tiasoiam
  • Casual Listener
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution [spotify connect] between phone, laptop and desktop

PlanPremiumCountryKoreaDevicePhone : Samsung galuxy s22Operating SystemPhone : Android 12Desktop, Laptop : Windows 11My Question or Issue Hello. My English is a bit poor. I'll try my best to make you understand. Please help me. Group mode is the only...

  • Newbie
  • Plan Premium Country Korea Device Phone : Samsung galuxy s22 Operating System Phone : Android 12 Desktop, Laptop : Windows 11 My Question or Issue   Hello. My English is a bit poor....
  • OscarDC
  • Moderator
  • 673 Views
  • 2 replies
  • 1 likes
  • 673 Views
  • 2 replies
  • 1 likes

Superuser Contribution Recent Searches inexplicably disappear every couple of days

PlanPremium DuoDeviceSamsung Galaxy A52Operating SystemAndroid My Question or IssueI have an issue that has been going on for a couple of weeks. What happens is that every couple of days the recent searches in the search tab of the Spotify app just d...

  • Casual Listener
  • Plan Premium Duo Device Samsung Galaxy A52 Operating System Android   My Question or Issue I have an issue that has been going on for a couple of weeks. What happens is that every couple...
  • Dian
  • Spotify Legend
  • 690 Views
  • 8 replies
  • 1 likes
  • 690 Views
  • 8 replies
  • 1 likes

Superuser Contribution (SOLVED) Spotify Freezes on Xiaomi

PlanFree/PremiumCountry Device(Xiaomi Red mi Note 9 Pro)Operating System(Android Pie) My Question or IssueI own a Xiaomi Redmi Note 8 Pro and the Spotify freezes completely 'everytime' when touching any of the 3 buttons menu on the app. The song keep...

  • Casual Listener
  • Plan Free/Premium Country   Device (Xiaomi Red mi Note 9 Pro) Operating System (Android Pie)    My Question or Issue I own a Xiaomi Redmi Note 8 Pro and the Spotify freezes ...
  • Jeremy
  • Spotify Legend
  • 24756 Views
  • 32 replies
  • 19 likes
  • Xiaomi
  • 24756 Views
  • 32 replies
  • 19 likes

Solved!! Annoying playback notification

Hey. I've been browsing for a while looking for an answer to my question.If anyone can help, I appreciate it.I am currently running a Honor 50 with Magic UI 6 with Android 12.I can't for the life of me figure out how to disable the widget from showin...

  • Casual Listener
  • Hey. I've been browsing for a while looking for an answer to my question. If anyone can help, I appreciate it. I am currently running a Honor 50 with Magic UI 6 with Android 12. I can't for the li...
  • Samppa64
  • Casual Listener
  • 579 Views
  • 2 replies
  • 0 likes
  • 579 Views
  • 2 replies
  • 0 likes

New phone Troubles

I have Android and got a new phone. Paying premium. I log into Spotify and NO playlists or music is there. It dosent recognise that im paying for premium either.

  • Visitor
  • I have Android and got a new phone. Paying premium. I log into Spotify and NO playlists or music is there. It dosent recognise that im paying for premium either.
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Android Spotify keeps asking me to login

Every time I start up the Android Spotify app now, it asks me to login via facebook (or username). This is pretty **bleep** annoying, especially if you're in the car, you do not want to log in (when it inevitably crashes on you). This app REALLY need...

  • Music Fan
  • Every time I start up the Android Spotify app now, it asks me to login via facebook (or username). This is pretty **bleep** annoying, especially if you're in the car, you do not want to log in (when ...
  • Big_thicky
  • Visitor
  • 11353 Views
  • 17 replies
  • 5 likes
  • 11353 Views
  • 17 replies
  • 5 likes

Solved!!Superuser Contribution Spotify voice doesn't work

PlanPremiumCountryUKDeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) I have given the spotify app permission to access my microphone but when I hold down the search button with the spotify app I can not control the app my...

  • Newbie
  •   Plan Premium Country UK Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I have given the spotify app permission to access my microphone b...
  • AlejaR
  • Moderator
  • 9291 Views
  • 8 replies
  • 1 likes
  • 9291 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify connect stuck on connecting - when playing albums

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Question or IssueMy Spotify connect doesnt work right. When i use Spotify from my Android phone, when i play an album on a different device, it is stuck on 'conn...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Galaxy Note 8 Operating System Android 9   My Question or Issue My Spotify connect doesnt work right. When i use Spotify from my And...
  • lucyworking
  • Visitor
  • 22004 Views
  • 13 replies
  • 3 likes
  • 22004 Views
  • 13 replies
  • 3 likes

Superuser Contribution Songs abruptly adjourned moved to another song

My songs abruptly adjourned moved to another song this issue repeatedly happening which is outrageous PlanPremiumCountry India Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Questio...

  • Regular
  • My songs abruptly adjourned moved to another song this issue repeatedly happening which is outrageous  Plan Premium Country India    Device (iPhone 8, Samsung Galaxy 9, Macbo...
  • AlejaR
  • Moderator
  • 695 Views
  • 9 replies
  • 0 likes
  • 695 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Player controls (in-app) and other icons (settings, home) do not appear

Free PlanIndiaRedmi Note 10sAndroid 12 The player controls in my Spotify app just disappeared. I have rebooted, cleared cache, reinstalled Spotify and even tried installing Spotify Lite. Nothing worked. Notification and lock screen controls work fine...

1259784e-60b7-4be2-bf14-98cc9f24622b.jpg
  • Casual Listener
  • Free Plan India Redmi Note 10s Android 12   The player controls in my Spotify app just disappeared. I have rebooted, cleared cache, reinstalled Spotify and even tried installing Spotify Lit...
  • Dian
  • Spotify Legend
  • 567 Views
  • 3 replies
  • 0 likes
  • 567 Views
  • 3 replies
  • 0 likes

Superuser Contribution I downloaded music to my SD card but spotify keeps trying to redownload to internal storage

DeviceMoto G PowerOperating SystemAndroid 11My Question or IssueI left amazon because it kept messing up my downlaoded music on my SD card, now the same thing is happening with spotify. =( i have bought a new SD card, done multiple clean reinstalls, ...

  • Casual Listener
  • Device Moto G Power Operating System Android 11 My Question or Issue I left amazon because it kept messing up my downlaoded music on my SD card, now the same thing is happening with spotify. =( ...
  • Alex
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • sd card
  • 206 Views
  • 1 replies
  • 0 likes

Gear Fit 2 Pro - "Unable to start spotify. Connect to Bluetooth to start listening."

Hi there, I am unable to use my Gear Fit 2 Pro to remotely control music on my galaxy device. Previously I was able to use my gear fit to play/pause/change songs/playlists, etc. however this is no longer working. When I go to settings > playback, and...

  • Casual Listener
  • Hi there,    I am unable to use my Gear Fit 2 Pro to remotely control music on my galaxy device. Previously I was able to use my gear fit to play/pause/change songs/playlists, etc. howeve...
  • hobobill
  • Casual Listener
  • 8944 Views
  • 15 replies
  • 6 likes
  • bluetooth
    Galaxy
    Gear Fit 2 Pro
    playback
    remote
    Samsung
    unable to start spotify
  • 8944 Views
  • 15 replies
  • 6 likes

Superuser Contribution Hilfe deutsch

PlanPremiumCountry  My Question or Issue 

  • Casual Listener
  • Plan Premium Country     My Question or Issue  
  • Eni
  • Moderator
  • 3839 Views
  • 6 replies
  • 0 likes
  • 3839 Views
  • 6 replies
  • 0 likes