Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43421 Views
  • 66 replies
  • 25 likes
  • 43421 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878534 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878534 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26539 Views
  • 4 replies
  • 0 likes
  • 26539 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can't view or edit queue on Spotify Android

Plan: FamiliarCountry: Dominican RepublicDevice: Essential Phone Ph-1Operating System: Android 10 My Question or IssueFor some reason I can't see my Spotify Queue on the mobile.Spotify version 8.7.42.943 but before was in the latest beta version and ...

  • Music Fan
  • Plan: Familiar Country: Dominican Republic Device: Essential Phone Ph-1 Operating System: Android 10   My Question or Issue For some reason I can't see my Spotify Queue on the mobile....
  • AndresM
  • Spotify
  • 2151 Views
  • 5 replies
  • 0 likes
  • Android
    queue
  • 2151 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't join a group session or join a collaborative playlist from invite

I've been able to join Group Listening Sessions or Collaborative Playlists from the invite link on both mobile (Android) and desktop (PC) for a few months now and can't seem to find threads of users having a similar issue.When you click the link to j...

  • Casual Listener
  • I've been able to join Group Listening Sessions or Collaborative Playlists from the invite link on both mobile (Android) and desktop (PC) for a few months now and can't seem to find threads of users ...
  • hoaddptit
  • Casual Listener
  • 5531 Views
  • 6 replies
  • 0 likes
  • 5531 Views
  • 6 replies
  • 0 likes

Superuser Contribution android auto - spotify - waze - maps

Hello, I have an android 10 radio in the car, using android auto, I put spotify and waze maps at the same time and when speaking the voice of the browser the music turns off and does not come back... I have already done everything, reinstall android ...

  • Newbie
  • Hello, I have an android 10 radio in the car, using android auto, I put spotify and waze maps at the same time and when speaking the voice of the browser the music turns off and does not come back......
  • OscarDC
  • Moderator
  • 854 Views
  • 1 replies
  • 0 likes
  • 854 Views
  • 1 replies
  • 0 likes

Superuser Contribution PC and web players don't see android phone on Wi-Fi, only on mobile.

My phone is invisible and can't see the Windows and web player (i.e. neither one can see the other, while the Windows app and web player can), unless I disconnect it from Wi-Fi and switch to Mobile Data .I've already tried logging out from the PC app...

  • Casual Listener
  • My phone is invisible and can't see the Windows and web player (i.e. neither one can see the other, while the Windows app and web player can), unless I disconnect it from Wi-Fi and switch to Mobile D...
  • AndresM
  • Spotify
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sportify Premium Android switches to random playlist

My Spotify on Android switches to a specific user playlist as soon as I start playing any of my playlists. It is super annoying. What is the issue and how to resolve it? thanks.

  • Casual Listener
  • My Spotify on Android switches to a specific user playlist as soon as I start playing any of my playlists. It is super annoying. What is the issue and how to resolve it?   thanks.
  • AndresM
  • Spotify
  • 1268 Views
  • 12 replies
  • 0 likes
  • 1268 Views
  • 12 replies
  • 0 likes

Can't play while in call

PlanPremiumCountrySweden DeviceSamsung Galaxy s10+Operating SystemAndroid My Question or IssueWhen someone calls the music stops as usual, but before you could play it again while you're still in a call. Now the playbuttom just turns to pause for a m...

  • Casual Listener
  • Plan Premium Country Sweden  Device Samsung Galaxy s10+ Operating System Android   My Question or Issue When someone calls the music stops as usual, but before you could play it a...
  • anishdwivedikanpur
  • Visitor
  • 6461 Views
  • 2 replies
  • 2 likes
  • 6461 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify notification icon is NOT showing up in the notifications bar.

PlanPremiumCountryCairo, EgyptDeviceXiaomi Note 8Operating SystemMIUI 12.5 *I think* My Question or IssueAs the title says, Spotify icon is not showing in the notifications bar for some reason. I spent around 2 to 3 hours trying to fix it and tried m...

  • Casual Listener
  • Plan Premium Country Cairo, Egypt Device Xiaomi Note 8 Operating System MIUI 12.5 *I think*   My Question or Issue As the title says, Spotify icon is not showing in the not...
  • Jeremy
  • Spotify Legend
  • 986 Views
  • 1 replies
  • 0 likes
  • 986 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play controls disappear in app

Play controls have disappeared in the app in both standard and car mode. Google Pixel 5 phone running Android 12. Spotify app version 8.7.42.943 Controls reappear when uninstall and re-install app but this keeps happening. Apologies if this is not th...

  • Visitor
  • Play controls have disappeared in the app in both standard and car mode.   Google Pixel 5 phone running Android 12.   Spotify app version 8.7.42.943   Controls reappear when unin...
  • Novy
  • Moderator
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant accsess spotify on my home wifi

PlanPremiumCountryIndiaDevicesSamsung Galaxy s22 ultra and Windows 10 desktopOperating Systemandroid 12 and windows 10 Since yesterday, I have not able to access Spotify on my Wi-Fi network, I can't open the Spotify website or web player and Spotify ...

  • Newbie
  • Plan Premium Country India Devices Samsung Galaxy s22 ultra and Windows 10 desktop Operating System android 12 and windows 10   Since yesterday, I have not able to access Spotify on my ...
  • Novy
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution new episodes

PlanPremiumCountryHungaryDevice(PC, S21 Ultra)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi. My phone application doesn't show me the new episodes of my following podcasts, my desktop app showing them. What is the problem?

  • Visitor
  • Plan Premium Country Hungary Device (PC, S21 Ultra) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi. My phone application doesn't show me the new episodes of my follo...
  • Kiril
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution recently played albums go to the bottom instead of staying at the top

i sort the albums in my library by recently played but lately id find that that some recently played albums have randomly gone to the bottom of the list my only option is to pin them to the top i can's un instal or clear the data because i have like ...

  • Casual Listener
  • i sort the albums in my library by recently played but lately id find that that some recently played albums have randomly gone to the bottom of the list my only option is to pin them to the top i ...
  • Jeremy
  • Spotify Legend
  • 476 Views
  • 7 replies
  • 0 likes
  • 476 Views
  • 7 replies
  • 0 likes

Superuser Contribution spotify (mobile) not playing any music but works on spotify lite

when clicking unto a playlist it says "this playlist empty" even on global playlist it also says that and all of my playlist are not showing in the spotify tried to do vpn and changes network it's still not working can't even connect on it using comp...

  • Newbie
  • when clicking unto a playlist it says "this playlist empty" even on global playlist it also says that and all of my playlist are not showing in the spotify tried to do vpn and changes network it's st...
  • Jeremy
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution music wont download

i had playlists downloaded but then i noticed that the new songs are not getting downladed. i have enough storage and when i start the download nothing is getting downloaded. i did anything what people said online but notting worked

  • Visitor
  • i had playlists downloaded but then i noticed that the new songs are not getting downladed. i have enough storage and when i start the download nothing is getting downloaded. i did anything what peop...
  • Dian
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue : Pin official Spotify playlist to home screen

PlanPremiumCountryFRDeviceHuawei P20Operating SystemAndroid 10 Hi, I can't pin official spotify playlists to home screen on Android, although pinning my own & third parties works fine. I'm talking about this user : https://open.spotify.com/user/spoti...

  • Gig Goer
  • Plan Premium Country FR Device Huawei P20 Operating System Android 10   Hi,   I can't pin official spotify playlists to home screen on Android, although pinning my own & thir...
  • Dian
  • Spotify Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not accepting voice commands from assistant

PlanPremiumCountryUSADeviceSamsung Galaxy 9+Operating SystemAndroid 10 My Question or IssueHello, I have noticed an issue with Spotify not accepting voice commands anymore. I first noticed this as I was driving yesterday (5/30/22) and attempted to is...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy 9+ Operating System Android 10   My Question or Issue Hello, I have noticed an issue with Spotify not accepting voice commands anymo...
  • alsmith1664
  • Newbie
  • 5389 Views
  • 24 replies
  • 2 likes
  • 5389 Views
  • 24 replies
  • 2 likes

Spotify Malicious Behavior on Android

Spotify has begun to override other playback apps (for example the native Android media player and VLC media player) when opening media files and redirects the user to Spotify to create an account. When I used the 'open with' command to change the ap...

  • Visitor
  • Spotify has begun to override other playback apps (for example the native Android media player and VLC media player) when opening media files and redirects the user to Spotify to create an account. W...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Solved!! I am unable to play any songs or access any playlists and all of my playlists are empty.

Ever since updating my phone(not sure if this was a coincidence or not), I have been unable to play any songs through the search bar. Rather, I haven't even been able to get to a song since no playlist loads. All of my previously made playlists are e...

  • Casual Listener
  • Ever since updating my phone(not sure if this was a coincidence or not), I have been unable to play any songs through the search bar. Rather, I haven't even been able to get to a song since no playli...
  • Taylith
  • Community Legend
  • 607 Views
  • 9 replies
  • 1 likes
  • 607 Views
  • 9 replies
  • 1 likes