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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42758 Views
  • 66 replies
  • 25 likes
  • 42758 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878153 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878153 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26409 Views
  • 4 replies
  • 0 likes
  • 26409 Views
  • 4 replies
  • 0 likes

Superuser Contribution Voice search

PlanPremiumCountryIndiaDeviceSamsung Galaxy F62Operating SystemAndroid R My Question or IssueI have been using an earlier version of spotify for a long time and I could always touch and hold the search button to search via voice. Alternatively, there...

  • Casual Listener
  •   Plan Premium Country India Device Samsung Galaxy F62 Operating System Android R   My Question or Issue I have been using an earlier version of spotify for a long time and I cou...
  • MafeG
  • Spotify Legend
  • 784 Views
  • 1 replies
  • 0 likes
  • Android
    voice
  • 784 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop File Sync to Android...yet again

PlanPremiumCountryUSDeviceSamsung Galaxy Z Fold 3 5GOperating SystemAndroid 11 My Question or IssueBefore you ask, yes, I've searched and read the countless threads about local files from a desktop not syncing to a mobile device. I've tried many of t...

  • Regular
  • Plan Premium Country US Device Samsung Galaxy Z Fold 3 5G Operating System Android 11   My Question or Issue Before you ask, yes, I've searched and read the countless threads about loc...
  • MafeG
  • Spotify Legend
  • 537 Views
  • 3 replies
  • 0 likes
  • 537 Views
  • 3 replies
  • 0 likes

App crashes on android.

When is it crashing randomly: When I click on next song. When an ad is played. App version: 8.6.88.1104

  • Newbie
  • When is it crashing randomly: When I click on next song. When an ad is played. App version: 8.6.88.1104
  • adamvinh
  • Newbie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect not able to play song radio's on other device (from desktop to android)

PlanPremiumCountryFranceDeviceHuawei p30 LiteOperating SystemAndroid My Question or IssueHello,I am having a frustrating issue on spotify when I use the spotify connect feature,it's seems that music showing up when I check song radio from the app on ...

  • Newbie
  •   Plan Premium Country France Device Huawei p30 Lite Operating System Android    My Question or Issue Hello, I am having a frustrating issue on spotify when I use the spoti...
  • Jeremy
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics are acting weird

PlanFree and PremiumCountryCzechiaDeviceSamsung Galaxy S9 and S6, Android 7 tablet, desktop app and web appOperating SystemAndroid 10, windows My Question or IssueHello fellow Spotify users, I have some weird experience using the Spotify's newest fea...

  • Newbie
  • Plan Free and Premium Country Czechia Device Samsung Galaxy S9 and S6, Android 7 tablet, desktop app and web app Operating System Android 10, windows   My Question or Issue Hello fello...
  • CarlosE
  • Moderator
  • 761 Views
  • 1 replies
  • 0 likes
  • lyrics
  • 761 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Your Library] Display album length while offline

For some reason album length isn't displayed without an internet connection, which doesn't really make sense to me. I'm not sure if this problem exists on other platforms than Android but either way it's a bit of a stupid problem. Please fix it, Spot...

  • Casual Listener
  • For some reason album length isn't displayed without an internet connection, which doesn't really make sense to me. I'm not sure if this problem exists on other platforms than Android but either way ...
  • Alex
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • Mobile
    Your Library
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Browsing offline music by artist in android auto

PlanPremiumCountryCanadaDeviceSamsung S20Operating Systemandroid 11 My Question or IssueWhen I try to browse artists from which I've downloaded their albums and switch to offline mode, it says I don't have any. Yet, I can see the albums that I downlo...

  • Newbie
  • Plan Premium Country Canada Device Samsung S20 Operating System android 11   My Question or Issue When I try to browse artists from which I've downloaded their albums and switch to off...
  • MafeG
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 1 likes
  • 294 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify keeps crashing when I hit pause or receive a notification

Whenever I pause a song or podcast I notice that the app shuts down. This happens when I pause on the lock screen or browse down from the top of the screen. Spotify just...disappears and I have to reopen the app to press play. Also whenever I get a n...

  • Casual Listener
  • Whenever I pause a song or podcast I notice that the app shuts down. This happens when I pause on the lock screen or browse down from the top of the screen. Spotify just...disappears and I have to re...
  • MafeG
  • Spotify Legend
  • 1433 Views
  • 3 replies
  • 0 likes
  • 1433 Views
  • 3 replies
  • 0 likes

Superuser Contribution [BUG] Adding song currently playing to the queue

When listening to a song, add 3 random songs to the queue and then add the song you are currently playing to the queue (4th song in the queue). Skip the song you are currently playing (that you also added to the queue as the 4th song) - when you reac...

  • Casual Listener
  • When listening to a song, add 3 random songs to the queue and then add the song you are currently playing to the queue (4th song in the queue).  Skip the song you are currently playing (that you...
  • Elena
  • Moderator
  • 343 Views
  • 3 replies
  • 0 likes
  • bug android
  • 343 Views
  • 3 replies
  • 0 likes

Superuser Contribution Radio de la cancion no funciona

Volvi a instalarlo y sigue sin reproducir radio de la canción.  

  • Newbie
  • Volvi a instalarlo y sigue sin reproducir radio de la canción.   
  • Jeremy
  • Spotify Legend
  • 1577 Views
  • 3 replies
  • 3 likes
  • No reproduce radio de la canción. Volví a instalar y sigue igual
  • 1577 Views
  • 3 replies
  • 3 likes

Superuser Contribution App crashes on chromebook

PlanPremiumCountrySwedenDeviceAsus Chromebook Flip C434Operating SystemChrome OSMy Question or IssueThe android app doesn't work on my Chromebook. After one or two songs, my device gets suuuuper slow, the cursor freezes every two or three seconds and...

  • Visitor
  • Plan Premium Country Sweden Device Asus Chromebook Flip C434 Operating System Chrome OS My Question or Issue The android app doesn't work on my Chromebook. After one or two songs, my de...
  • sizzlemeat
  • Regular
  • 2829 Views
  • 4 replies
  • 1 likes
  • 2829 Views
  • 4 replies
  • 1 likes

Superuser Contribution Unable to add to or remove from 'liked songs'

PlanPremiumCountryUnited KingdomDeviceSony Xperia XA2Operating SystemAndroid 9/Pie My Question or IssueI've noticed I am no longer able to add to or remove from my 'liked songs' playlist. For a song that isn't in the playlist, tapping the heart icon ...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Sony Xperia XA2 Operating System Android 9/Pie   My Question or Issue I've noticed I am no longer able to add to or remove from my 'liked son...
  • Eni
  • Moderator
  • 649 Views
  • 7 replies
  • 0 likes
  • 649 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution I can't use the search-function in the spotify app since recently

PlanPremiumCountryGermanyDeviceSony Xperia Z3Operating SystemAndroid 6.0.1Spotify-Version:8.6.86.1231 My Question or IssueI can't use the search-function to find other artists and songs in the spotify mobile app since recently. If I open the function...

  • Casual Listener
  • Plan Premium Country Germany Device Sony Xperia Z3 Operating System Android 6.0.1 Spotify-Version: 8.6.86.1231   My Question or Issue I can't use the search-function to find other ar...
  • MafeG
  • Spotify Legend
  • 613 Views
  • 3 replies
  • 0 likes
  • Mobile
    search-function
  • 613 Views
  • 3 replies
  • 0 likes

Superuser Contribution Autoplay not working in 2021

PlanPremiumCountryCroatiaDeviceSamsung Galaxy S20+Operating SystemAndroid 11 My Question or IssueAutoplay is not working from search. When I search for a song and the selected song finishes, nothing plays after it, the song radio does not start to pl...

  • Regular
  •   Plan Premium Country Croatia Device Samsung Galaxy S20+ Operating System Android 11   My Question or Issue Autoplay is not working from search. When I search for a song and the...
  • MafeG
  • Spotify Legend
  • 9987 Views
  • 35 replies
  • 4 likes
  • Android
    autoplay
  • 9987 Views
  • 35 replies
  • 4 likes

Voice search

Hey all, I reside in India and have just started using spotify premium on galaxy F62(android R). I am not able to find any button to search via voice. The version is latest that is available on play store. Can someone help me?

  • Casual Listener
  • Hey all,   I reside in India and have just started using spotify premium on galaxy F62(android R).   I am not able to find any button to search via voice. The version is latest that...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Android app didn't work

PlanPremiumCountryPolandDeviceMotorola Moto E4 PlusOperating SystemAndroid 7.1.1Spotify version:8.6.86.1231My Question or IssueI didn't see playlist on my library on phone (on my Windows app, this work correctly) and I could play any song. Any playli...

  • Casual Listener
  • Plan Premium Country Poland Device Motorola Moto E4 Plus Operating System Android 7.1.1 Spotify version: 8.6.86.1231 My Question or Issue I didn't see playlist on my library on p...
  • Jeremy
  • Spotify Legend
  • 1479 Views
  • 5 replies
  • 0 likes
  • 1479 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Playlists stuck in shuffle

PlanPremiumCountryUSADeviceLG V30Operating System Android Pie My Question or IssueSuddenly today my playlist (which is full of podcast episodes) started playing in shuffle. I can't seem to turn it off. I follow instructions and go to the Now Playing ...

  • Visitor
  • Plan Premium Country USA Device LG V30 Operating System  Android Pie   My Question or Issue Suddenly today my playlist (which is full of podcast episodes) started playing in ...
  • katemiller
  • Casual Listener
  • 11270 Views
  • 7 replies
  • 0 likes
  • Shuffle Playlist
  • 11270 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify plays wrong songs suddenly and adds to liked songs for no reason

Spotify keeps playing songs from Tory Lanez out of nowhere (when it's not even running as well) and puts them on repeat and also adds them to my liked songs. Nobody else has access to my account and I have also logged out of all devices to be sure. S...

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  • Regular
  • Spotify keeps playing songs from Tory Lanez out of nowhere (when it's not even running as well) and puts them on repeat and also adds them to my liked songs. Nobody else has access to my account and ...
  • auroralovelysm
  • Newbie
  • 2088 Views
  • 12 replies
  • 6 likes
  • 2088 Views
  • 12 replies
  • 6 likes

Superuser Contribution [Android][Other] Lyrics corrections, add a button for user edits

It would be great if you had a button in the lyrics window to offer corrections to lyrics Fans could do the editing for you I really love the lyrics feature Just want it to be even better.

  • Newbie
  • It would be great if you had a button in the lyrics window to offer corrections to lyrics  Fans could do the editing for you  I really love the lyrics feature  Just want it to be even ...
  • Eni
  • Moderator
  • 479 Views
  • 2 replies
  • 2 likes
  • Android
    Other
  • 479 Views
  • 2 replies
  • 2 likes

Huawei GT3 HarmonyOS Solve the Problem, please.

Huawei GT3 smart watches work with the HarmonyOS operating system, in the Android version of the application you can check them with the watch without problems. Since volume control and music switching cannot be performed on iOS operating systems, th...

  • Newbie
  • Huawei GT3 smart watches work with the HarmonyOS operating system, in the Android version of the application you can check them with the watch without problems. Since volume control and music switchi...
  • 2892 Views
  • 0 replies
  • 8 likes
  • 2892 Views
  • 0 replies
  • 8 likes