Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 62649 Views
  • 68 replies
  • 26 likes
  • 62649 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28560 Views
  • 5 replies
  • 0 likes
  • 28560 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cant see lyrics

PlanPremiumCountryIsraelDeviceGalaxy a70Operating SystemAndroid 11 My Question or IssueI can't see lyrics on songs.Even though my friends are able to see lyrics , in my user somehow i just cant see them.Already tried cleaning cache, clean reinstall, ...

  • Newbie
  •   Plan Premium Country Israel Device Galaxy a70 Operating System Android 11   My Question or Issue I can't see lyrics on songs. Even though my friends are able to see lyrics , i...
  • eillie
  • Visitor
  • 537 Views
  • 2 replies
  • 2 likes
  • 537 Views
  • 2 replies
  • 2 likes

Superuser Contribution Radio Playlist is not available for some songs

PlanPremiumCountryGermanyDeviceXiaomi Mi 9T ProOperating SystemMIUI 12.0.3.0 based on Android 10 (Issue is more or less also happening on the Windows App, see below for more information) My Question or IssueWhen choosing "Go to Song-Radio" of lesser ...

  • Regular
  • Plan Premium Country Germany Device Xiaomi Mi 9T Pro Operating System MIUI 12.0.3.0 based on Android 10 (Issue is more or less also happening on the Windows App, see below for more information...
  • Rulman_ibni_Segman
  • Visitor
  • 1190 Views
  • 7 replies
  • 0 likes
  • bug
    Radio
    Radio Playlist
  • 1190 Views
  • 7 replies
  • 0 likes

Superuser Contribution Default Episodes playlist doesn't allow sorting or even respect the order episodes were added

PlanPremium FamilyCountryBrazilDeviceXiaomi MI A1Operating SystemAndroid My Question or IssueI recently realize there's a new feature that allows me easily to add podcasts episodes to a default playlist called "Meus Episodios" (My episodes). After a ...

  • Visitor
  • Plan Premium Family Country Brazil Device Xiaomi MI A1 Operating System Android   My Question or Issue I recently realize there's a new feature that allows me easily to add podcasts ep...
  • RichieHH
  • Regular
  • 4228 Views
  • 8 replies
  • 23 likes
  • 4228 Views
  • 8 replies
  • 23 likes

Wrong Version of Songs Playing/Syncing to Device

PlanPremiumCountryUSADeviceGalaxy S10Operating SystemAndroid 11 My Question or IssueRecently ran into an issue where the wrong version of a song will play. First encountered this playing files on my iMac using the Spotify desktop app last week, where...

  • Newbie
  • Plan Premium Country USA Device Galaxy S10 Operating System Android 11   My Question or Issue Recently ran into an issue where the wrong version of a song will play. First encountered ...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Cracking sound in Spotify after call

Hi,Running latest of Spotify and Android 6.x on Moto X Play. All of a sudden Spotify cannot resume playing if interrupted by a call (both in- and outbound). Only sound heard is a loud cracking/crackling noise. Nothing can get real sound back again fr...

  • Casual Listener
  • Hi, Running latest of Spotify and Android 6.x on Moto X Play. All of a sudden Spotify cannot resume playing if interrupted by a call (both in- and outbound). Only sound heard is a loud cracking/crac...
  • marcnagels
  • Visitor
  • 552 Views
  • 2 replies
  • 2 likes
  • 552 Views
  • 2 replies
  • 2 likes

Superuser Contribution Voice search

PlanPremiumCountryIndiaDeviceSamsung Galaxy F62Operating SystemAndroid R My Question or IssueI have been using an earlier version of spotify for a long time and I could always touch and hold the search button to search via voice. Alternatively, there...

  • Casual Listener
  •   Plan Premium Country India Device Samsung Galaxy F62 Operating System Android R   My Question or Issue I have been using an earlier version of spotify for a long time and I cou...
  • MafeG
  • Spotify Legend
  • 823 Views
  • 1 replies
  • 0 likes
  • Android
    voice
  • 823 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop File Sync to Android...yet again

PlanPremiumCountryUSDeviceSamsung Galaxy Z Fold 3 5GOperating SystemAndroid 11 My Question or IssueBefore you ask, yes, I've searched and read the countless threads about local files from a desktop not syncing to a mobile device. I've tried many of t...

  • Regular
  • Plan Premium Country US Device Samsung Galaxy Z Fold 3 5G Operating System Android 11   My Question or Issue Before you ask, yes, I've searched and read the countless threads about loc...
  • MafeG
  • Spotify Legend
  • 609 Views
  • 3 replies
  • 0 likes
  • 609 Views
  • 3 replies
  • 0 likes

App crashes on android.

When is it crashing randomly: When I click on next song. When an ad is played. App version: 8.6.88.1104

  • Newbie
  • When is it crashing randomly: When I click on next song. When an ad is played. App version: 8.6.88.1104
  • adamvinh
  • Newbie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect not able to play song radio's on other device (from desktop to android)

PlanPremiumCountryFranceDeviceHuawei p30 LiteOperating SystemAndroid My Question or IssueHello,I am having a frustrating issue on spotify when I use the spotify connect feature,it's seems that music showing up when I check song radio from the app on ...

  • Newbie
  •   Plan Premium Country France Device Huawei p30 Lite Operating System Android    My Question or Issue Hello, I am having a frustrating issue on spotify when I use the spoti...
  • Jeremy
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics are acting weird

PlanFree and PremiumCountryCzechiaDeviceSamsung Galaxy S9 and S6, Android 7 tablet, desktop app and web appOperating SystemAndroid 10, windows My Question or IssueHello fellow Spotify users, I have some weird experience using the Spotify's newest fea...

  • Newbie
  • Plan Free and Premium Country Czechia Device Samsung Galaxy S9 and S6, Android 7 tablet, desktop app and web app Operating System Android 10, windows   My Question or Issue Hello fello...
  • CarlosE
  • Moderator
  • 900 Views
  • 1 replies
  • 0 likes
  • lyrics
  • 900 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Your Library] Display album length while offline

For some reason album length isn't displayed without an internet connection, which doesn't really make sense to me. I'm not sure if this problem exists on other platforms than Android but either way it's a bit of a stupid problem. Please fix it, Spot...

  • Casual Listener
  • For some reason album length isn't displayed without an internet connection, which doesn't really make sense to me. I'm not sure if this problem exists on other platforms than Android but either way ...
  • Alex
  • Spotify Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • Mobile
    Your Library
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Browsing offline music by artist in android auto

PlanPremiumCountryCanadaDeviceSamsung S20Operating Systemandroid 11 My Question or IssueWhen I try to browse artists from which I've downloaded their albums and switch to offline mode, it says I don't have any. Yet, I can see the albums that I downlo...

  • Newbie
  • Plan Premium Country Canada Device Samsung S20 Operating System android 11   My Question or Issue When I try to browse artists from which I've downloaded their albums and switch to off...
  • MafeG
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 1 likes
  • 339 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify keeps crashing when I hit pause or receive a notification

Whenever I pause a song or podcast I notice that the app shuts down. This happens when I pause on the lock screen or browse down from the top of the screen. Spotify just...disappears and I have to reopen the app to press play. Also whenever I get a n...

  • Casual Listener
  • Whenever I pause a song or podcast I notice that the app shuts down. This happens when I pause on the lock screen or browse down from the top of the screen. Spotify just...disappears and I have to re...
  • MafeG
  • Spotify Legend
  • 1763 Views
  • 3 replies
  • 0 likes
  • 1763 Views
  • 3 replies
  • 0 likes

Superuser Contribution [BUG] Adding song currently playing to the queue

When listening to a song, add 3 random songs to the queue and then add the song you are currently playing to the queue (4th song in the queue). Skip the song you are currently playing (that you also added to the queue as the 4th song) - when you reac...

  • Casual Listener
  • When listening to a song, add 3 random songs to the queue and then add the song you are currently playing to the queue (4th song in the queue).  Skip the song you are currently playing (that you...
  • Elena
  • Moderator
  • 510 Views
  • 3 replies
  • 0 likes
  • bug android
  • 510 Views
  • 3 replies
  • 0 likes

Superuser Contribution Radio de la cancion no funciona

Volvi a instalarlo y sigue sin reproducir radio de la canción.  

  • Newbie
  • Volvi a instalarlo y sigue sin reproducir radio de la canción.   
  • Jeremy
  • Spotify Legend
  • 1807 Views
  • 3 replies
  • 3 likes
  • No reproduce radio de la canción. Volví a instalar y sigue igual
  • 1807 Views
  • 3 replies
  • 3 likes

Superuser Contribution App crashes on chromebook

PlanPremiumCountrySwedenDeviceAsus Chromebook Flip C434Operating SystemChrome OSMy Question or IssueThe android app doesn't work on my Chromebook. After one or two songs, my device gets suuuuper slow, the cursor freezes every two or three seconds and...

  • Visitor
  • Plan Premium Country Sweden Device Asus Chromebook Flip C434 Operating System Chrome OS My Question or Issue The android app doesn't work on my Chromebook. After one or two songs, my de...
  • sizzlemeat
  • Regular
  • 3215 Views
  • 4 replies
  • 1 likes
  • 3215 Views
  • 4 replies
  • 1 likes

Superuser Contribution Unable to add to or remove from 'liked songs'

PlanPremiumCountryUnited KingdomDeviceSony Xperia XA2Operating SystemAndroid 9/Pie My Question or IssueI've noticed I am no longer able to add to or remove from my 'liked songs' playlist. For a song that isn't in the playlist, tapping the heart icon ...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Sony Xperia XA2 Operating System Android 9/Pie   My Question or Issue I've noticed I am no longer able to add to or remove from my 'liked son...
  • Eni
  • Moderator
  • 798 Views
  • 7 replies
  • 0 likes
  • 798 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution I can't use the search-function in the spotify app since recently

PlanPremiumCountryGermanyDeviceSony Xperia Z3Operating SystemAndroid 6.0.1Spotify-Version:8.6.86.1231 My Question or IssueI can't use the search-function to find other artists and songs in the spotify mobile app since recently. If I open the function...

  • Casual Listener
  • Plan Premium Country Germany Device Sony Xperia Z3 Operating System Android 6.0.1 Spotify-Version: 8.6.86.1231   My Question or Issue I can't use the search-function to find other ar...
  • MafeG
  • Spotify Legend
  • 733 Views
  • 3 replies
  • 0 likes
  • Mobile
    search-function
  • 733 Views
  • 3 replies
  • 0 likes

Superuser Contribution Autoplay not working in 2021

PlanPremiumCountryCroatiaDeviceSamsung Galaxy S20+Operating SystemAndroid 11 My Question or IssueAutoplay is not working from search. When I search for a song and the selected song finishes, nothing plays after it, the song radio does not start to pl...

  • Regular
  •   Plan Premium Country Croatia Device Samsung Galaxy S20+ Operating System Android 11   My Question or Issue Autoplay is not working from search. When I search for a song and the...
  • MafeG
  • Spotify Legend
  • 10907 Views
  • 35 replies
  • 4 likes
  • Android
    autoplay
  • 10907 Views
  • 35 replies
  • 4 likes

Voice search

Hey all, I reside in India and have just started using spotify premium on galaxy F62(android R). I am not able to find any button to search via voice. The version is latest that is available on play store. Can someone help me?

  • Casual Listener
  • Hey all,   I reside in India and have just started using spotify premium on galaxy F62(android R).   I am not able to find any button to search via voice. The version is latest that...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes