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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42731 Views
  • 66 replies
  • 25 likes
  • 42731 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878143 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878143 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26407 Views
  • 4 replies
  • 0 likes
  • 26407 Views
  • 4 replies
  • 0 likes

Superuser Contribution App showing title of one same song

PlanPremiumCountryHungaryíDeviceSamsung Galaxy Note 9 My Question or IssueHi folks, interesting issue here. It appears when I close the spotify app and reopen it. After I open the app, the part of the screen that is supposed to show the title of the ...

  • Newbie
  • Plan Premium Country Hungaryí Device Samsung Galaxy Note 9     My Question or Issue Hi folks, interesting issue here. It appears when I close the spotify app and reopen it. After I...
  • Gwen5
  • Newbie
  • 4196 Views
  • 12 replies
  • 3 likes
  • 4196 Views
  • 12 replies
  • 3 likes

Solved!!Superuser Contribution No import button on Android device.

PlanPremiumCountryGermanyDeviceHuawei Mate 20 proOperating SystemAndroid My Question or IssueI don't have the option of importing my own music on my Huawei Mate 20 pro. My friend has a button called " add your own music from this device". I can't fin...

  • Newbie
  •   Plan Premium Country Germany Device Huawei Mate 20 pro Operating System Android   My Question or Issue I don't have the option of importing my own music on my Huawei Mate 20 pr...
  • MafeG
  • Spotify Legend
  • 1892 Views
  • 5 replies
  • 2 likes
  • 1892 Views
  • 5 replies
  • 2 likes

Superuser Contribution Queueing From Within a Filtered Playlist Changes Song list

The problem hapens in the following order: - Start playing from within a playlist- Filter within the playlist (such as typing an artist name)- Queue a song from within the filtered list Now, after the song is done, instead of playing from the full li...

  • Casual Listener
  •   The problem hapens in the following order:   - Start playing from within a playlist - Filter within the playlist (such as typing an artist name) - Queue a song from within the filter...
  • Alex
  • Spotify Legend
  • 745 Views
  • 6 replies
  • 0 likes
  • 745 Views
  • 6 replies
  • 0 likes

Spotify App is redownloading the library every day

Hi guys, i found the corresponding thread from 2019 which was immediately closed. The app is re downloading the entire library every single day when I´m in my WiFi. Any solutions to this? (I am using a Huawei, up to date Android) Thanks.

  • Newbie
  • Hi guys,   i found the corresponding thread from 2019 which was immediately closed.   The app is re downloading the entire library every single day when I´m in my WiFi.  &nbs...
  • Amayy
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • Android
  • 392 Views
  • 1 replies
  • 0 likes

[Android][Browse] Offline songs wrong order

I am a premium user with a galaxy s7.Albums I have downloaded only play in order when I am online.If I try select an album offline a few of the first songs don't show up, scrolling down doesn't get rid of the artwork and songs that show up are often ...

  • Visitor
  • I am a premium user with a galaxy s7. Albums I have downloaded only play in order when I am online. If I try select an album offline a few of the first songs don't show up, scrolling down doesn't g...
  • Amayy
  • Spotify Star
  • 938 Views
  • 1 replies
  • 0 likes
  • Android
    Browse
  • 938 Views
  • 1 replies
  • 0 likes

[Android][Other] How can I fix the App stopping part way through songs?

About 40 ish seconds into a song the app stops the song (not pause, but stop). I'd like to fix it. I've tried updating and reinstalling the app. I'm on an Android phone and it isn't happening with other apps.

  • Newbie
  • About 40 ish seconds into a song the app stops the song (not pause, but stop). I'd like to fix it. I've tried updating and reinstalling the app. I'm on an Android phone and it isn't happening with ot...
  • Amayy
  • Spotify Star
  • 473 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 473 Views
  • 1 replies
  • 0 likes

App keeps crashing by adding songs to playlists

I already did a fabric reset on my phone and Spotify keeps crashing after adding songs to playlists several times. I closed the app and the music kept playing. I wasn't able to pause via notif and reopen the app. Even after cleaning the system the mu...

  • Casual Listener
  • I already did a fabric reset on my phone and Spotify keeps crashing after adding songs to playlists several times. I closed the app and the music kept playing. I wasn't able to pause via notif and re...
  • Amayy
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upper screen area cut off on monoceiver (car device)

My Question or Issue With the Spotify app, the upper screen area is always cut off on the monoceiver (car device).In the screenshots you can see:-The Gerärt has no HW buttons, but there is a "device specific bar" on the top of the screen.-Other apps ...

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  • Casual Listener
  • My Question or Issue   With the Spotify app, the upper screen area is always cut off on the monoceiver (car device). In the screenshots you can see: -The Gerärt has no HW buttons, but there ...
  • MafeG
  • Spotify Legend
  • 620 Views
  • 6 replies
  • 0 likes
  • 620 Views
  • 6 replies
  • 0 likes

Superuser Contribution Music stops on lockscreen

Music Stops on note9 lockscreen. The app is not being optimized, nor is background data disable. Only spotify has this problem.

  • Visitor
  • Music Stops on note9 lockscreen. The app is not being optimized, nor is background data disable. Only spotify has this problem.
  • MafeG
  • Spotify Legend
  • 808 Views
  • 9 replies
  • 0 likes
  • 808 Views
  • 9 replies
  • 0 likes

Superuser Contribution [Android][Playlists] Manual Blacklist

At the moment, users cannot view which songs/artists they've chosen to blacklist.Blacklists also expire, meaning if I don't like a certain group & I tell you, after a year I'll have to reblacklist that group again.Besides, the feature of blacklisting...

  • Casual Listener
  • At the moment, users cannot view which songs/artists they've chosen to blacklist. Blacklists also expire, meaning if I don't like a certain group & I tell you, after a year I'll have to reblackl...
  • MafeG
  • Spotify Legend
  • 526 Views
  • 1 replies
  • 1 likes
  • Android
    Playlists
  • 526 Views
  • 1 replies
  • 1 likes

License keeps expiring

Hi For the last week or so every time I open the app to listen offline, none of my tracks are available to play. When I go to settings, it informs me that my license to play offline has expired. I've connected my phone to my wifi to re-obtain the lic...

  • Music Fan
  • Hi 🙂   For the last week or so every time I open the app to listen offline, none of my tracks are available to play. When I go to settings, it informs me that my license to play offline has...
  • 5kidsmom61
  • Visitor
  • 751 Views
  • 4 replies
  • 2 likes
  • 751 Views
  • 4 replies
  • 2 likes

Strange Mobile Issue

I've had this recent issue on my phone (no other device) where I can't access my playlists unless they're in the home tab. My liked songs are gone, and music refuses to play. It's kind of treating my account like it's new even though it seems to know...

  • Newbie
  • I've had this recent issue on my phone (no other device) where I can't access my playlists unless they're in the home tab. My liked songs are gone, and music refuses to play. It's kind of treating my...
  • Amayy
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Re: "Missing Playlist" when clicking on "Go to Song Radio"

OnePlus 9 device, was just able to do song radios until about ten minutes ago

  • Newbie
  • OnePlus 9 device, was just able to do song radios until about ten minutes ago 
  • Amayy
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connect - volume and timeline greyed out on Windows when playing through Android

PlanPremiumCountryUKDeviceiBasso DX300 and Samsung S2 tabletOperating SystemAndroid 7 and 9, Win10 My Question or IssueWhen controlling on Win10 and playing through Android the volume and timeline sliders are greyed out. I think they worked before. T...

  • Casual Listener
  • Plan Premium Country UK Device iBasso DX300 and Samsung S2 tablet Operating System Android 7 and 9, Win10   My Question or Issue When controlling on Win10 and playing through Android t...
  • Ver
  • Spotify Legend
  • 1062 Views
  • 4 replies
  • 0 likes
  • Android
    Connect
    Windows
  • 1062 Views
  • 4 replies
  • 0 likes

FireTV Spotify connect name change??

I have 3 FireTV Stick with the Spotify app.. All FireTV stick have the same Spotify connect name... How can i change this???

  • Casual Listener
  • I have 3 FireTV Stick with the Spotify app..   All FireTV stick have the same Spotify connect name...   How can i change this???
  • jonengland
  • Newbie
  • 8285 Views
  • 11 replies
  • 0 likes
  • 8285 Views
  • 11 replies
  • 0 likes

Superuser Contribution Mobile network downloads despite disabling app option

Plan: Premium FamilyCountry: GermanyDevice: Mi Mix 2S (unrooted, unlocked bootloader) Android 10 QKQ basedOS: MIUI 12.0.3 global stable My Question or Issue I disabled the setting "download via mobile network" but for the second month the app kills m...

  • Casual Listener
  • Plan: Premium Family Country: Germany Device: Mi Mix 2S (unrooted, unlocked bootloader) Android 10 QKQ based OS: MIUI 12.0.3 global stable   My Question or Issue  ...
  • MafeG
  • Spotify Legend
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast goes backwards when casting

PlanPremiumCountryUKDevicePixel 5 (used to be the same on Pixel 4A) with Google Home or Home MiniOperating SystemAndroid 10/11 My Question or IssueSometimes (not always) when casting a podcast from phone to device the forward 15 seconds button actual...

  • Casual Listener
  •   Plan Premium Country UK Device Pixel 5 (used to be the same on Pixel 4A) with Google Home or Home Mini Operating System Android 10/11   My Question or Issue Sometimes (not alwa...
  • MafeG
  • Spotify Legend
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Superuser Contribution Connect

Problem with connect on Android and pcFrom Android a can control playlist's, progress bar ia deactivatePlanPremiumCountryRussiaDevice(Samsung Galaxy 9)Operating System(Android Oreo, Windows 10) 

Screenshot_20210912-143243_Spotify.jpg
  • Newbie
  • Problem with connect on Android and pc From Android a can control playlist's, progress bar ia deactivate Plan Premium Country Russia Device (Samsung Galaxy 9) Operating System (Android ...
  • Novy
  • Moderator
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution More than 80 percent of the songs does not play.

Hello I am using Android on a Huawei 20 P Lite. I have downloaded the lastest version of Spotify. When I go to my Library, and select the playlists to download, I keep seeing a revolving circle, meaning it is still downloading. When I go, to say, a p...

  • Music Fan
  •   Hello I am using Android on a Huawei 20 P Lite.  I have downloaded the lastest version of Spotify. When I go to my Library, and select the playlists to download, I keep seeing a revolvin...
  • Elena
  • Moderator
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

I have a problem with the App for Android, it stops the music all the time.

Always, while i'm listening my music it stops several times, making the app too slow and not reacting for the buttoms, the same when i want to search an artist or any song in the search bar, i've uninstalled 3 times and is the same. And the other pro...

  • Newbie
  • Always, while i'm listening my music it stops several times, making the app too slow and not reacting for the buttoms, the same when i want to search an artist or any song in the search bar, i've uni...
  • Amayy
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes