Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50773 Views
  • 66 replies
  • 25 likes
  • 50773 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881467 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881467 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27272 Views
  • 4 replies
  • 0 likes
  • 27272 Views
  • 4 replies
  • 0 likes

Superuser Contribution Upper screen area cut off on monoceiver (car device)

My Question or Issue With the Spotify app, the upper screen area is always cut off on the monoceiver (car device).In the screenshots you can see:-The Gerärt has no HW buttons, but there is a "device specific bar" on the top of the screen.-Other apps ...

PXL_20210909_112257050.jpg PXL_20210909_112307530.jpg PXL_20210909_112236205.MP.jpg
  • Casual Listener
  • My Question or Issue   With the Spotify app, the upper screen area is always cut off on the monoceiver (car device). In the screenshots you can see: -The Gerärt has no HW buttons, but there ...
  • MafeG
  • Spotify Legend
  • 656 Views
  • 6 replies
  • 0 likes
  • 656 Views
  • 6 replies
  • 0 likes

Superuser Contribution Music stops on lockscreen

Music Stops on note9 lockscreen. The app is not being optimized, nor is background data disable. Only spotify has this problem.

  • Visitor
  • Music Stops on note9 lockscreen. The app is not being optimized, nor is background data disable. Only spotify has this problem.
  • MafeG
  • Spotify Legend
  • 854 Views
  • 9 replies
  • 0 likes
  • 854 Views
  • 9 replies
  • 0 likes

Superuser Contribution [Android][Playlists] Manual Blacklist

At the moment, users cannot view which songs/artists they've chosen to blacklist.Blacklists also expire, meaning if I don't like a certain group & I tell you, after a year I'll have to reblacklist that group again.Besides, the feature of blacklisting...

  • Casual Listener
  • At the moment, users cannot view which songs/artists they've chosen to blacklist. Blacklists also expire, meaning if I don't like a certain group & I tell you, after a year I'll have to reblackl...
  • MafeG
  • Spotify Legend
  • 550 Views
  • 1 replies
  • 1 likes
  • Android
    Playlists
  • 550 Views
  • 1 replies
  • 1 likes

License keeps expiring

Hi For the last week or so every time I open the app to listen offline, none of my tracks are available to play. When I go to settings, it informs me that my license to play offline has expired. I've connected my phone to my wifi to re-obtain the lic...

  • Music Fan
  • Hi 🙂   For the last week or so every time I open the app to listen offline, none of my tracks are available to play. When I go to settings, it informs me that my license to play offline has...
  • 5kidsmom61
  • Visitor
  • 779 Views
  • 4 replies
  • 2 likes
  • 779 Views
  • 4 replies
  • 2 likes

Strange Mobile Issue

I've had this recent issue on my phone (no other device) where I can't access my playlists unless they're in the home tab. My liked songs are gone, and music refuses to play. It's kind of treating my account like it's new even though it seems to know...

  • Newbie
  • I've had this recent issue on my phone (no other device) where I can't access my playlists unless they're in the home tab. My liked songs are gone, and music refuses to play. It's kind of treating my...
  • Amayy
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Re: "Missing Playlist" when clicking on "Go to Song Radio"

OnePlus 9 device, was just able to do song radios until about ten minutes ago

  • Newbie
  • OnePlus 9 device, was just able to do song radios until about ten minutes ago 
  • Amayy
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connect - volume and timeline greyed out on Windows when playing through Android

PlanPremiumCountryUKDeviceiBasso DX300 and Samsung S2 tabletOperating SystemAndroid 7 and 9, Win10 My Question or IssueWhen controlling on Win10 and playing through Android the volume and timeline sliders are greyed out. I think they worked before. T...

  • Casual Listener
  • Plan Premium Country UK Device iBasso DX300 and Samsung S2 tablet Operating System Android 7 and 9, Win10   My Question or Issue When controlling on Win10 and playing through Android t...
  • Ver
  • Spotify Legend
  • 1149 Views
  • 4 replies
  • 0 likes
  • Android
    Connect
    Windows
  • 1149 Views
  • 4 replies
  • 0 likes

FireTV Spotify connect name change??

I have 3 FireTV Stick with the Spotify app.. All FireTV stick have the same Spotify connect name... How can i change this???

  • Casual Listener
  • I have 3 FireTV Stick with the Spotify app..   All FireTV stick have the same Spotify connect name...   How can i change this???
  • jonengland
  • Newbie
  • 8423 Views
  • 11 replies
  • 0 likes
  • 8423 Views
  • 11 replies
  • 0 likes

Superuser Contribution Mobile network downloads despite disabling app option

Plan: Premium FamilyCountry: GermanyDevice: Mi Mix 2S (unrooted, unlocked bootloader) Android 10 QKQ basedOS: MIUI 12.0.3 global stable My Question or Issue I disabled the setting "download via mobile network" but for the second month the app kills m...

  • Casual Listener
  • Plan: Premium Family Country: Germany Device: Mi Mix 2S (unrooted, unlocked bootloader) Android 10 QKQ based OS: MIUI 12.0.3 global stable   My Question or Issue  ...
  • MafeG
  • Spotify Legend
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast goes backwards when casting

PlanPremiumCountryUKDevicePixel 5 (used to be the same on Pixel 4A) with Google Home or Home MiniOperating SystemAndroid 10/11 My Question or IssueSometimes (not always) when casting a podcast from phone to device the forward 15 seconds button actual...

  • Casual Listener
  •   Plan Premium Country UK Device Pixel 5 (used to be the same on Pixel 4A) with Google Home or Home Mini Operating System Android 10/11   My Question or Issue Sometimes (not alwa...
  • MafeG
  • Spotify Legend
  • 438 Views
  • 3 replies
  • 1 likes
  • 438 Views
  • 3 replies
  • 1 likes

Superuser Contribution Connect

Problem with connect on Android and pcFrom Android a can control playlist's, progress bar ia deactivatePlanPremiumCountryRussiaDevice(Samsung Galaxy 9)Operating System(Android Oreo, Windows 10) 

Screenshot_20210912-143243_Spotify.jpg
  • Newbie
  • Problem with connect on Android and pc From Android a can control playlist's, progress bar ia deactivate Plan Premium Country Russia Device (Samsung Galaxy 9) Operating System (Android ...
  • Novy
  • Moderator
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution More than 80 percent of the songs does not play.

Hello I am using Android on a Huawei 20 P Lite. I have downloaded the lastest version of Spotify. When I go to my Library, and select the playlists to download, I keep seeing a revolving circle, meaning it is still downloading. When I go, to say, a p...

  • Music Fan
  •   Hello I am using Android on a Huawei 20 P Lite.  I have downloaded the lastest version of Spotify. When I go to my Library, and select the playlists to download, I keep seeing a revolvin...
  • Elena
  • Moderator
  • 444 Views
  • 3 replies
  • 0 likes
  • 444 Views
  • 3 replies
  • 0 likes

I have a problem with the App for Android, it stops the music all the time.

Always, while i'm listening my music it stops several times, making the app too slow and not reacting for the buttoms, the same when i want to search an artist or any song in the search bar, i've uninstalled 3 times and is the same. And the other pro...

  • Newbie
  • Always, while i'm listening my music it stops several times, making the app too slow and not reacting for the buttoms, the same when i want to search an artist or any song in the search bar, i've uni...
  • Amayy
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library is empty, can't listen to music

PlanPremiumCountryFinlandDeviceHuawei Honor 9Operating SystemHonor EMUI 9.1.0, Android 9 Spotify Version8.6.60.1126 My Question or Issue Hello, over the last day or so, my library on my mobile spotify app has gone completely empty & all my playlists ...

  • Regular
  • Plan Premium Country Finland Device Huawei Honor 9 Operating System Honor EMUI 9.1.0, Android 9 Spotify Version 8.6.60.1126   My Question or Issue   Hello, over the last day o...
  • Mario
  • Spotify Legend
  • 434 Views
  • 1 replies
  • 1 likes
  • 434 Views
  • 1 replies
  • 1 likes

Superuser Contribution Missing account

I use Facebook to login in my account, and today when I have tried to do it, the app asked me to do a new account, I tried login again but is like I never had a account.

  • Newbie
  • I use Facebook to login in my account, and today when I have tried to do it, the app asked me to do a new account, I tried login again but is like I never had a account. 😔
  • Elena
  • Moderator
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Syncing Local files between Desktop and Android

PlanPremium FamilyCountryIsraelDeviceSamsung Galaxy Note 10 LiteOperating SystemAndroid 11, Windows 10My Question or IssueI was looking for a specific song on Spotify, I couldn't find it and I had it on a CD so I exported the file to my Desktop and a...

  • Casual Listener
  • Plan Premium Family Country Israel Device Samsung Galaxy Note 10 Lite Operating System Android 11, Windows 10 My Question or Issue I was looking for a specific song on Spotify, I couldn't fi...
  • Novy
  • Moderator
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in because it says username and pw does not exist

PlanFamilyCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8 My Question or IssueHello,I resently bought a smartphone and installed the spotify app. Wenn i try to logg in, it says that the combination of account and pw does not exisit - t...

  • Newbie
  • Plan Family Country Germany Device Samsung Galaxy S7 Operating System Android 8   My Question or Issue Hello, I resently bought a smartphone and installed the spotify app. Wenn i try ...
  • Novy
  • Moderator
  • 371 Views
  • 1 replies
  • 0 likes
  • Account
  • 371 Views
  • 1 replies
  • 0 likes

Galaxy Watch 4 current track doesn't update when skipping forward

PlanPremiumCountryCanadaDeviceGalaxy Watch 4 with Galaxy S20 phoneOperating SystemWear OS My Question or IssueThe currently playing track doesn't update when I skip forward tracks on my watch.Scenario details:Play music on Spotify on my phoneTap musi...

  • Music Fan
  • Plan Premium Country Canada Device Galaxy Watch 4 with Galaxy S20 phone Operating System Wear OS   My Question or Issue The currently playing track doesn't update when I skip forward t...
  • 712 Views
  • 0 replies
  • 0 likes
  • Galaxy Watch 4
    Samsung
    WearOS
  • 712 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't see lyrics with my spotify account

I have Premium account since last year and the new function "lyrics" is not visible for me, I tried with my account in other cellphone and it's the same issue, I don't know if it is something with the app, my account or what. I really want to see thi...

  • Newbie
  • I have Premium account since last year and the new function "lyrics" is not visible for me, I tried with my account in other cellphone and it's the same issue, I don't know if it is something with th...
  • MafeG
  • Spotify Legend
  • 19439 Views
  • 13 replies
  • 9 likes
  • Android
    lyrics
    Premium
  • 19439 Views
  • 13 replies
  • 9 likes

Superuser Contribution Top recommendations are all podcasts

Using the Android app, all my top recommendations are podcasts. This is very frustrating as I don't listen to podcasts with this app. This has to be a bug as I avoid listening to podcasts, and previously my recommendations were all music. After accid...

  • Regular
  • Using the Android app, all my top recommendations are podcasts. This is very frustrating as I don't listen to podcasts with this app. This has to be a bug as I avoid listening to podcasts, and previo...
  • MafeG
  • Spotify Legend
  • 819 Views
  • 3 replies
  • 1 likes
  • 819 Views
  • 3 replies
  • 1 likes