Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46479 Views
  • 66 replies
  • 25 likes
  • 46479 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879752 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879752 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26837 Views
  • 4 replies
  • 0 likes
  • 26837 Views
  • 4 replies
  • 0 likes

hey google does not work when Spotify is on

PlanPremiumDevice(Samsung Note 9)Operating System(Android) My Question or IssueI say Hey google play music.I have it set to work when the screen is off. It is just fine, it starts playing a song for me using Spotify.But then the assistant stops liste...

  • Casual Listener
  • Plan Premium Device (Samsung Note 9) Operating System (Android)   My Question or Issue I say Hey google play music. I have it set to work when the screen is off. It is just fine, it sta...
  • Tim3036
  • Visitor
  • 677 Views
  • 1 replies
  • 3 likes
  • assistant
  • 677 Views
  • 1 replies
  • 3 likes

Superuser Contribution My Tablet says "No internet connection available" on PdaNet hotspot.

PlanFamily CountryUSADeviceONN 10.1" Tablet ProOperating SystemAndroid 10 My Question or IssueSpotify always is offline when I'm on my PdaNet hotspot, It doesn't go offline on my mobile hotspot (which I have a limited amount of data on so I have to u...

  • Visitor
  • Plan Family  Country USA Device ONN 10.1" Tablet Pro Operating System Android 10   My Question or Issue Spotify always is offline when I'm on my PdaNet hotspot, It doesn't go offl...
  • Alex
  • Spotify Legend
  • 1905 Views
  • 1 replies
  • 0 likes
  • 1905 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add to queue from S8 when listening on Mackbook Air

Plan/PremiumUSA Device S8, Macbook AirOperating System10.15.7 macos catalina - Android V9 listening on my downloaded app on Mackbook air and can't add to or edit queue from S8. Tried restart, reinstall.

  • Newbie
  •   Plan /Premium USA   Device  S8, Macbook Air Operating System 10.15.7 macos catalina - Android  V9   listening on my downloaded app on Mackbook air and can't add t...
  • Alex
  • Spotify Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics in Family Plan

PlanPremiumCountryMexicoDeviceRealme 6 ProOperating SystemAndroid My Question or IssueMy account is not showing lyrics, I created a new account and works just well. I was wondering if there's a way to make it work with my old account and in case ther...

  • Casual Listener
  • Plan Premium Country Mexico Device Realme 6 Pro Operating System Android   My Question or Issue My account is not showing lyrics, I created a new account and works just well. I was wo...
  • Mario
  • Spotify Legend
  • 598 Views
  • 3 replies
  • 0 likes
  • Android
    Family Plan
    lyrics
  • 598 Views
  • 3 replies
  • 0 likes

Superuser Contribution Queuing songs causes playback to stop

PlanPremiumCountryUKDeviceOppo A72Operating SystemColorOS When a track is queued, the track doesnt play and instead stops the rest of the playlist playing as well. If you play a different track directly after this happens it will play that song and t...

  • Gig Goer
  • Plan Premium Country UK Device Oppo A72 Operating System ColorOS   When a track is queued, the track doesnt play and instead stops the rest of the playlist playing as well. If you play ...
  • Ver
  • Spotify Legend
  • 706 Views
  • 1 replies
  • 0 likes
  • 706 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pick a certain song from a playlist

Hello, I'd like to use my spotify app on galaxy watch one but the problem is its playing the first song on my playlist and I find no options to pick a certain song from my list to start with What if I've a 1000 song playlist, should i press forward l...

  • Regular
  • Hello, I'd like to use my spotify app on galaxy watch one but the problem is its playing the first song on my playlist and I find no options to pick a certain song from my list to start with   ...
  • CarlosE
  • Moderator
  • 700 Views
  • 7 replies
  • 0 likes
  • 700 Views
  • 7 replies
  • 0 likes

Superuser Contribution Hidden artists still showing up in Discover

PlanPremiumCountryUSADeviceGoogle Pixel 4aOperating SystemAndroid 11 My Question or Issue I have two artists hidden, but both of them still show up in my Discover playlists. I have done a hard reset to no avail. My phone is running version 8.6.20.106...

  • Casual Listener
  •   Plan Premium Country USA Device Google Pixel 4a Operating System Android 11   My Question or Issue   I have two artists hidden, but both of them still show up in my Disco...
  • kittenhiccups
  • Casual Listener
  • 652 Views
  • 4 replies
  • 0 likes
  • 652 Views
  • 4 replies
  • 0 likes

Superuser Contribution My music sound is altered on Spotify app

PlanFreeCountryNepalDeviceRedmi note 8 and redmi note 7 proOperating SystemAndroid 10 My Question or IssueI'm an artist and I have been distributing my music with distrokid for years now. It was always fine but my new single has its sound altered, ki...

  • Newbie
  • Plan Free Country Nepal Device Redmi note 8 and redmi note 7 pro Operating System Android 10   My Question or Issue I'm an artist and I have been distributing my music with distrokid f...
  • Mihail
  • Spotify Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android App - Unusable] Stops playing randomly since last update.. and other issues

PlanPremiumCountryItalyDeviceSamsung Galaxy S9+Operating SystemAndroid 9 w/ One UI 1.0 My Question or IssueFor a few days now, Spotify keeps randomly stopping music in various different ways:1. Spotify playing in background > Lock device > Spotify st...

  • Newbie
  • Plan Premium Country Italy Device Samsung Galaxy S9+ Operating System Android 9 w/ One UI 1.0   My Question or Issue For a few days now, Spotify keeps randomly stopping music in variou...
  • iutkarshkumar14
  • Visitor
  • 36421 Views
  • 15 replies
  • 21 likes
  • 36421 Views
  • 15 replies
  • 21 likes

Nothing is loading anymore

PlanPremiumCountryGermanyDeviceDoogee S-60Operating SystemAndroid 7.0 My Question or IssueThis problem occurred after reseting my phone.In the Screenshots you can see my problem. I can login and open my favorited Playlists from the Home Screen but no...

  • Visitor
  • Plan Premium Country Germany Device Doogee S-60 Operating System Android 7.0   My Question or Issue This problem occurred after reseting my phone. In the Screenshots you can see my pr...
  • Billy-J
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Spotify mobile streaming stuttering on WiFi and Data

PlanPremiumCountryUSADeviceGoogle Pixel 3aOperating SystemAndroid 9.0 Pie My Question or IssueFor the past several months I have noticed an increase in excessive music streaming stuttering no matter if I am connected to WiFi or driving around using d...

  • Regular
  •   Plan Premium Country USA Device Google Pixel 3a Operating System Android 9.0 Pie   My Question or Issue For the past several months I have noticed an increase in excessive musi...
  • CarlosE
  • Moderator
  • 1316 Views
  • 11 replies
  • 1 likes
  • 1316 Views
  • 11 replies
  • 1 likes

Android home screen new UI feels like bug

PlanSpotify premium duoCountryIsrael DeviceOneplus 6Operating SystemOxygen 10.3.09My Question or IssueSpotify home screen UI was changed in the late days and I see now only one item in each category. for example: under the title 'Made for [MY_NAME]' ...

  • Casual Listener
  • Plan Spotify premium duo Country Israel   Device Oneplus 6 Operating System Oxygen 10.3.09 My Question or Issue Spotify home screen UI was changed in the late days and I see now only...
  • _idan_
  • Casual Listener
  • 882 Views
  • 5 replies
  • 3 likes
  • Discussion
  • 882 Views
  • 5 replies
  • 3 likes

Superuser Contribution song art and title repeatedly stuck in the now playing screen

individualPremiumCanada Devicegalaxy s21 feOperating System8.6.26.897 My Question or Issuethis is a weird issue to explain, 1-5 different song art and titles get stuck in now playing, it will still play different songs but now playing will not displa...

  • Visitor
  •   individual Premium Canada   Device galaxy s21 fe Operating System 8.6.26.897   My Question or Issue this is a weird issue to explain, 1-5 different song art and titles get...
  • Jeremy
  • Spotify Legend
  • 883 Views
  • 1 replies
  • 0 likes
  • 883 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Spotify app causes Galaxy Watch sensor malfunction

PlanPremiumCountrySouth AfricaDeviceGalaxy Watch, Galaxy S10Operating SystemTizen 5.5.01, Android 11 My Question or IssueAfter using the spotify app in offline mode on my Galaxy Watch, the wake up gesture, heart rate monitor, sleep monitor etc. stop ...

  • Casual Listener
  • Plan Premium Country South Africa Device Galaxy Watch, Galaxy S10 Operating System Tizen 5.5.01, Android 11   My Question or Issue After using the spotify app in offline mode on my Gal...
  • CarlosE
  • Moderator
  • 752 Views
  • 8 replies
  • 2 likes
  • 752 Views
  • 8 replies
  • 2 likes

Superuser Contribution Can't connect Android Spotify to a new BMW Mini

PlanFamilyCountryUKDeviceSamsung Galaxy S5, Samsung Galaxy S7 Edge, Samsung Galaxy S10+, OnePlus 6TOperating SystemAndroid (latest vesion of each phone OS and firmware) My Question or IssueHow does one connect ndroid Spotify to the Mini? We can play ...

  • Casual Listener
  • Plan Family Country UK Device Samsung Galaxy S5, Samsung Galaxy S7 Edge, Samsung Galaxy S10+, OnePlus 6T Operating System Android (latest vesion of each phone OS and firmware)   My Ques...
  • turbojezz
  • Casual Listener
  • 5041 Views
  • 9 replies
  • 2 likes
  • 5041 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Andriod wont continue song form windows app.

PlanPremiumCountry DeviceGoogle Pixel 4a5g (the computer I use is a Thinkpad running Windows 10)Operating SystemAndroid version 11. My Question or IssueIf I use my computer to listen to Spotify, I can continue whatever song/playlist/queue I was liste...

  • Casual Listener
  • Plan Premium Country   Device Google Pixel 4a5g (the computer I use is a Thinkpad running Windows 10) Operating System Android version 11.   My Question or Issue If I use my compu...
  • Eni
  • Moderator
  • 419 Views
  • 3 replies
  • 1 likes
  • 419 Views
  • 3 replies
  • 1 likes

Superuser Contribution Please fix the navbar implementation for Android

DeviceOnePlus 7 ProOperating SystemAndroid 11 My Question or Issue:The navbar background color in Spotify for Android is always black (see screenshot). However, the background of the navbar should match the color of the toolbar above it. This is how ...

  • Visitor
  • Device OnePlus 7 Pro Operating System Android 11   My Question or Issue: The navbar background color in Spotify for Android is always black (see screenshot). However, the background of the...
  • Mihail
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

[Android][Other] Multiple now playing notifications

  Ever since I've started using Android Auto my phone has been reporting two separate now playing notifications. If I click play on the second notification it plays whatever song is on the first. It's like it's a glitched notification. Whenever I cle...

Screenshot_20210519-062611_CPL.jpg Screenshot_20210519-062617_CPL.jpg
  • Newbie
  •     Ever since I've started using Android Auto my phone has been reporting two separate now playing notifications. If I click play on the second notification it plays whatever song is on the fi...
  • 854 Views
  • 0 replies
  • 1 likes
  • Android
    Other
  • 854 Views
  • 0 replies
  • 1 likes

Superuser Contribution Some local fills wont download

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A8 (2018)Operating SystemAndroidMy Question or IssueI have seen many topics about this issue but non of the "solutions" help. I have a list with some local fills and most of them play on my computer and o...

  • Casual Listener
  • Plan Premium Country Belgium Device Samsung Galaxy A8 (2018) Operating System Android My Question or Issue I have seen many topics about this issue but non of the "solutions" help.  I h...
  • Mihail
  • Spotify Legend
  • 499 Views
  • 5 replies
  • 0 likes
  • local file
  • 499 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Android] Too many ads

PlanFreeCountryUSDeviceGalaxy S10 My Question or IssueI understand that I'm using the free version of the app and as such I'm going to have to listen to ads but there are way too many. If I'm lucky I can listen to 2 songs before another set of ads be...

  • Regular
  • Plan Free Country US Device Galaxy S10   My Question or Issue I understand that I'm using the free version of the app and as such I'm going to have to listen to ads but there are way too...
  • Alex
  • Spotify Legend
  • 878 Views
  • 1 replies
  • 2 likes
  • 878 Views
  • 1 replies
  • 2 likes