Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 61094 Views
  • 68 replies
  • 26 likes
  • 61094 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28425 Views
  • 5 replies
  • 0 likes
  • 28425 Views
  • 5 replies
  • 0 likes

Superuser Contribution Discord Rich Presence

So, I am playing music on my android device but it’s not showing on my status on discordPlanFreeCountryUnited States DeviceGalaxy A20Operating SystemAndroid 10 My Question or IssueStatus not appearing on discord

  • Music Fan
  • So, I am playing music on my android device but it’s not showing on my status on discord Plan Free Country United States  Device Galaxy A20 Operating System Android 10   My Questi...
  • PatrikF1
  • Newbie
  • 5285 Views
  • 2 replies
  • 0 likes
  • 5285 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify "No Internet Connection Available" and Spotify Connect not working

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy Tab S6 Lite//Huawei Nova 3i//HP Pavilion 2 in 1Operating SystemAndroid 11//Android 9//Windows 10 My Question or IssueI recently updated to Android 11 on my device. Opened Spotify and despite having a ver...

  • Newbie
  •   Plan Premium Country Malaysia Device Samsung Galaxy Tab S6 Lite//Huawei Nova 3i//HP Pavilion 2 in 1 Operating System Android 11//Android 9//Windows 10   My Question or Issue I ...
  • Jeremy
  • Spotify Legend
  • 422 Views
  • 1 replies
  • 1 likes
  • 422 Views
  • 1 replies
  • 1 likes

Superuser Contribution (Mobile app) Album art missing

PlanPremiumCountryCzech Republic DeviceHuawei Y6 Prime 2018Operating SystemAndroidMy Question or IssueA few weeks ago, the album art for most of my downloaded music disappeared. It only appears for a few random albums/tracks. The art just doesn't sho...

  • Casual Listener
  •   Plan Premium Country Czech Republic   Device Huawei Y6 Prime 2018 Operating System Android My Question or Issue A few weeks ago, the album art for most of my downloaded music d...
  • CarlosE
  • Moderator
  • 754 Views
  • 4 replies
  • 0 likes
  • 754 Views
  • 4 replies
  • 0 likes

Superuser Contribution Is there a way to not have to login on another device with no internet?

I have been using too much data streaming music. So, i got an old phone i want to use as a music player. I downloaded stuff from spotify onto this old phone via wifi. The problem is when i open spotify when I'm at work. The phone has no cell service ...

  • Visitor
  • I have been using too much data streaming music. So, i got an old phone i want to use as a music player. I downloaded stuff from spotify onto this old phone via wifi. The problem is when i open spoti...
  • CarlosE
  • Moderator
  • 469 Views
  • 2 replies
  • 0 likes
  • 469 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android local files won't download

PlanPremiumCountryUSDeviceGalaxy S10Operating SystemAndroid R, Windows 10 My Question or IssueI add local files (mp4) to Spotify on my PC, then add them to a playlist. When I go to download the playlist on my Android phone on the same wifi as my PC, ...

  • Newbie
  • Plan Premium Country US Device Galaxy S10 Operating System Android R, Windows 10   My Question or Issue I add local files (mp4) to Spotify on my PC, then add them to a playlist. When I...
  • Novy
  • Moderator
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

[Android] Lyrics not showing

PlanFamily PremiumCountryBrazilDeviceOnePlus 7TOperating SystemAndroid 10 My Question or IssueThe lyrics feature was enabled on my country and I could never see them. My mother's account (same family) show the lyrics normally on her phone and I tried...

  • Newbie
  • Plan Family Premium Country Brazil Device OnePlus 7T Operating System Android 10   My Question or Issue The lyrics feature was enabled on my country and I could never see them. My mo...
  • Mikimoto
  • Gig Goer
  • 1195 Views
  • 2 replies
  • 1 likes
  • Android
    lyrics
    Mobile
  • 1195 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Why i didnt get lyrics on my app

PlanPremiumCountryIndonesiaDevice Operating System(Android Oreo) My Question or IssueMy friends get the update lyrics on their device, i try to update my app to lastest version and i still didnt get the lyrics feature.i just get "behind the lyrics" f...

  • Casual Listener
  • Plan Premium Country Indonesia Device   Operating System (Android Oreo)   My Question or Issue My friends get the update lyrics on their device, i try to update my app to las...
  • Mikimoto
  • Gig Goer
  • 2399 Views
  • 5 replies
  • 2 likes
  • lyrics app android
  • 2399 Views
  • 5 replies
  • 2 likes

Superuser Contribution Unable to like/unlike songs or edit playlists

PlanPremiumCountryUKDeviceXiaomi Redmi Note 7Operating SystemAndroid 10/11 (LineageOS) Hi all,for the past month I'm unable to like/unlike songs and edit playlists. Clearing caches does not help, and uninstalling the app seems to only help for a day ...

  • Visitor
  • Plan Premium Country UK Device Xiaomi Redmi Note 7 Operating System Android 10/11 (LineageOS)   Hi all, for the past month I'm unable to like/unlike songs and edit playlists. Clearing ...
  • Alex
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] remove Your top podcasts from Home screen

So far, I cannot find a way to remove, either selectively or completely, the Your top podcasts from my Home screen. This is not public information that I want shared. If someone knows a way, pray tell. Thank you. Come on Spotify, fix this. Please?

  • Casual Listener
  • So far, I cannot find a way to remove, either selectively or completely, the Your top podcasts from my Home screen.  This is not public information that I want shared.  If someone knows a w...
  • Ivan
  • Spotify Legend
  • 3194 Views
  • 3 replies
  • 42 likes
  • Android
  • 3194 Views
  • 3 replies
  • 42 likes

Superuser Contribution Android plalists in folders are all in different order to PC

PlanFree/PremiumCountry : UK Device : Sony Xperia 2(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue : Since all the trouble with downloaded playlists disappearing on my ph...

  • Regular
  • Plan Free/Premium Country : UK   Device : Sony Xperia 2 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Quest...
  • Alex
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs continue to play after bluetooth headset disconnect

PlanPremiumCountryUSDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueSongs continue to play after bluetooth headset disconnect. I have a pair of Galaxy Buds+ connected to my phone. When listening to music, I will pause the music...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue Songs continue to play after bluetooth headset disconnect. I have a pair of Galaxy ...
  • Jeremy
  • Spotify Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • Android
    bug
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android Auto] Artist/Song not updating upon start of new song

Plan: PremiumCountry: USADevice: Samsung Galaxy 10eOperating System: Android (phone) / UConnect (car) My Question or IssueAfter about one to two hours of driving while playing music in Android Auto mode, with Spotify on the car screen most of the tim...

  • Casual Listener
  •   Plan: Premium Country: USA Device: Samsung Galaxy 10e Operating System: Android (phone) / UConnect (car)   My Question or Issue After about one to two hours of driving while p...
  • Jeremy
  • Spotify Legend
  • 917 Views
  • 3 replies
  • 0 likes
  • 917 Views
  • 3 replies
  • 0 likes

Superuser Contribution Jump to current song in large playlist, scroll playlist down automatically while playing.

PlanPremiumCountryUSADevice(Android Auto Head Unit)Operating System(Android 10) My Question or IssueHi,I have many large playlists in my Spotify library. This is real pain every time I start my car and start music to scroll playlist down to currently...

  • Gig Goer
  •   Plan Premium Country USA Device (Android Auto Head Unit) Operating System (Android 10)   My Question or Issue Hi, I have many large playlists in my Spotify library. This is re...
  • Novy
  • Moderator
  • 814 Views
  • 1 replies
  • 0 likes
  • 814 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Song plays for a few seconds, then changes

PlanPremiumCountryDenmarkDeviceNokia 5.3Operating SystemAndroid 10My Question or IssueYesterday when I tried to play a song, it just skipped around the list without actually playing anything. I uninstalled and reinstalled the app. Now, when I play a ...

  • Visitor
  • Plan Premium Country Denmark Device Nokia 5.3 Operating System Android 10 My Question or Issue Yesterday when I tried to play a song, it just skipped around the list without actually playing...
  • Novy
  • Moderator
  • 1398 Views
  • 1 replies
  • 0 likes
  • 1398 Views
  • 1 replies
  • 0 likes

Superuser Contribution The interface is completely changed at random and only only "previews" of the songs are played

PlanFreeCountryIndiaDeviceSamsung Galaxy J7 MaxOperating SystemAndroid Oreo My Question or IssueAt random, when I open the Spotify app, all playlists look different and when I would click on a song, about 10 seconds would be played and then it would ...

  • Newbie
  • Plan Free Country India Device Samsung Galaxy J7 Max Operating System Android Oreo   My Question or Issue At random, when I open the Spotify app, all playlists look different and ...
  • Alex
  • Spotify Legend
  • 564 Views
  • 1 replies
  • 0 likes
  • bug
    Interface
  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle / Repeat controls are not visible in PLAYLIST tracks, but they are visible in ALBUM tracks

Hey. This is a very annoying UI issue that hides and completely changes the locations of track options such as Shuffle, Repeat, Like (heart) depending solely on whether you are playing the track from a Playlist or whether it is part of an Album. Spec...

  • Regular
  • Hey.  This is a very annoying UI issue that hides and completely changes the locations of track options such as Shuffle, Repeat, Like (heart) depending solely on whether you are playing the trac...
  • Alex
  • Spotify Legend
  • 482 Views
  • 1 replies
  • 2 likes
  • 482 Views
  • 1 replies
  • 2 likes

Superuser Contribution spotify wont start on samsung smart tv

PlanPremiumDeviceSamsung Smart tvMy Question or Issuewhen i open up the spotify app, nothing happens, basically just a grey screen with a little rectangle with a .png logo (not spotify's logo, a .png logo) i have tried:Restarting the tv back to manuf...

  • Visitor
  •   Plan Premium Device Samsung Smart tv My Question or Issue when i open up the spotify app, nothing happens, basically just a grey screen with a little rectangle with a .png logo (not spo...
  • Eni
  • Moderator
  • 994 Views
  • 1 replies
  • 1 likes
  • 994 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local files not syncing on android

PlanPremiumCountryRomaniaDeviceSamsung Z FlipOperating SystemAndroid 11 My Question or IssueHello,Every new upgrade Spotify deletes my local files from the mobile app. Usually I just sync it again. My songs were again deleted, but now that I cannot s...

  • Regular
  • Plan Premium Country Romania Device Samsung Z Flip Operating System Android 11   My Question or Issue Hello, Every new upgrade Spotify deletes my local files from the mobile app. Usua...
  • Alex
  • Spotify Legend
  • 2642 Views
  • 19 replies
  • 0 likes
  • Loca Files
    Local files for Spotify Mobile
    Local files not downloading
  • 2642 Views
  • 19 replies
  • 0 likes

About the lock screen player

When I am playing a song, the lock screen widget from spotify gets activated. The interface is rather simple. In my sister's cell phone, the lock screen widget is way, way more beautiful, and I don't get the difference, since we both are premium user...

  • Visitor
  • When I am playing a song, the lock screen widget from spotify gets activated. The interface is rather simple. In my sister's cell phone, the lock screen widget is way, way more beautiful, and I don't...
  • BlankShade
  • Newbie
  • 1107 Views
  • 1 replies
  • 0 likes
  • 1107 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution not playing many songs

PlanPremiumCountryGermanyDeviceHonor 9 LiteOperating SystemAndroid 9, EMUI 9.1.0 My Question or IssueMany songs are not playing. The current time in the song in the lower left corner stops at 0:00, the song does not skip. There are no error messages....

  • Casual Listener
  • Plan Premium Country Germany Device Honor 9 Lite Operating System Android 9, EMUI 9.1.0   My Question or Issue Many songs are not playing. The current time in the song in the lower lef...
  • Jeremy
  • Spotify Legend
  • 510 Views
  • 3 replies
  • 0 likes
  • 510 Views
  • 3 replies
  • 0 likes