Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 54539 Views
  • 68 replies
  • 25 likes
  • 54539 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27727 Views
  • 5 replies
  • 0 likes
  • 27727 Views
  • 5 replies
  • 0 likes

the playlists on my spotify aren't loading. it says all of them are empty

The playlists, including the ones I've made myself and the ones recommended by spotify aren't loading/are empty. the songs aren't playing either. everytime i play a song, it turns back off.

  • Visitor
  • The playlists, including the ones I've made myself and the ones recommended by spotify aren't loading/are empty. the songs aren't playing either. everytime i play a song, it turns back off.
  • TanyaS
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Offline not working properly

PlanPremiumCountryUKDevicePumpkin Android Car StereoOperating SystemAndroid My Question or IssueOffline mode was always SUPER reliable last year. It did what it says on the tin, you download once and it just always worked. I know for a fact that a re...

  • Regular
  • Plan Premium Country UK Device Pumpkin Android Car Stereo Operating System Android   My Question or Issue Offline mode was always SUPER reliable last year.  It did what it...
  • ribezaz
  • Spotify Star
  • 902 Views
  • 11 replies
  • 1 likes
  • 902 Views
  • 11 replies
  • 1 likes

Spotify will lock up @ random on my 2023 Silverado with the new Google built in infotainment system.

PlanPremiumCountryUSDevice2023 GM products with the Android 12 Infotainment systemOperating SystemAndroid 12 GM Infotainment system My Question or IssueAt random when I press to skip a song in the area I circled in red will have the previous song dis...

  • Newbie
  • Plan Premium Country US Device 2023 GM products with the Android 12 Infotainment system Operating System Android 12 GM Infotainment system   My Question or Issue At random when I press...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Will not play Full playlists on Android

PlanFamilyCountryColombia DevicePOCO F5 ProOperating SystemAndroid 14 (HyperOS 1.0.9.0) My Question or IssueOver the years, it seems like the shuffle feature is broken and will not shuffle complete playlists. However, I just noticed that a playlist w...

  • Casual Listener
  • Plan Family Country Colombia   Device POCO F5 Pro Operating System Android 14 (HyperOS 1.0.9.0)    My Question or Issue Over the years, it seems like the shuffle feature is ...
  • ribezaz
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Android
    Android Shuffle
    Playslist
  • 212 Views
  • 1 replies
  • 0 likes

Constant Pause Play Pause Play

My spotify just started constantly alternating between Pause and play. It'll Play for a couple seconds then Pause and then play and Pause again. As well when I close the app or try to stop the music it starts up again by itself and does the pause/Pla...

  • Newbie
  • My spotify just started constantly alternating between Pause and play. It'll Play for a couple seconds then Pause and then play and Pause again. As well when I close the app or try to stop the music ...
  • ribezaz
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Why can i not find my sound capsule?

I have spotify premium family but i cannot see my soundcapsule. Why?

  • Visitor
  • I have spotify premium family but i cannot see my soundcapsule. Why?
  • Ximzend
  • Spotify Star
  • 1666 Views
  • 1 replies
  • 0 likes
  • 1666 Views
  • 1 replies
  • 0 likes

Superuser Contribution Locking phone crashes app if minimized

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryCanadaDevice NameRed Magic 9S ProOperating SystemAndroid My Question or IssueIt's as simple as the subject describ...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Canada Device Name Red Magic 9S Pro Operating Syste...
  • Vasil
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution When launched with Alexa, music pauses when I unlock my phone

PlanPremiumCountryFranceDeviceOnePlus 8TOperating SystemAndroid 14 My Question or IssueHere is the steps to reproduce the issue :- I play music using an Alexa voice command through my JBL Authentics 300 connected wifi speaker (it handles voice comman...

  • Regular
  • Plan Premium Country France Device OnePlus 8T Operating System Android 14   My Question or Issue Here is the steps to reproduce the issue : - I play music using an Alexa voice command...
  • Yordan
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android car head unit

Hello,i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small.someone know about this issue? any idea how to fix it? my system is: Nippon kaier kp4

  • Roadie
  • Hello, i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small. someone know about this issue? any idea ho...
  • BRYAN99
  • Visitor
  • 4445 Views
  • 11 replies
  • 0 likes
  • 4445 Views
  • 11 replies
  • 0 likes

Superuser Contribution Videos do not play when connected to Bluetooth

PlanPremiumCountry New ZelandDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssuePlaylist videos work fine when I have my headphones plugged into my device or I'm listening via the devices inbuilt speaker. However when I am conne...

  • Regular
  • Plan Premium Country  New Zeland Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue Playlist videos work fine when I have my headphones plugged in...
  • ODST-404
  • Visitor
  • 22522 Views
  • 47 replies
  • 8 likes
  • 22522 Views
  • 47 replies
  • 8 likes

How do I get the app to stop playing suggestions

I'm eclectic but some of the suggestions are just annoying. I have then turned off but they still get played how do I correct this?

  • Visitor
  • I'm eclectic but some of the suggestions are just annoying. I have then turned off but they still get played how do I correct this?
  • Anyk17
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth audio quality

Plan PremiumCountry U.K DeviceGalaxy S24+Operating SystemAndroid 14 My Question or IssueHi all , I have Spotify premium, I have audio quality set to " very high " I mainly use Spotify over Bluetooth in my car, is the audio quality over Bluetooth stil...

  • Regular
  • Plan Premium Country U.K   Device Galaxy S24+ Operating System Android 14       My Question or Issue Hi all , I have Spotify premium, I have audio quality set to " very...
  • Vasil
  • Moderator
  • 2029 Views
  • 6 replies
  • 0 likes
  • 2029 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can't play songs in any order without Premium anymore on Android!

I wanna know EXACTLY why they took away playing songs in any order on mobile and tablet versions of Spotify, when you dont have Premium. PlanFreeCountryUnited StatesDeviceSamsung Galaxy A15Operating SystemAndroid 14 My Question or Issue

  • Newbie
  • I wanna know EXACTLY why they took away playing songs in any order on mobile and tablet versions of Spotify, when you dont have Premium.  Plan Free Country United States Device Samsung Gal...
  • Vasil
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution song not showing up when i add to playlist

the song "This Could Build us a Home" by The Garden wont show up in my playlists for some reason, and i already tried reinstalling Spotify, any help?

  • Visitor
  • the song "This Could Build us a Home" by The Garden wont show up in my playlists for some reason, and i already tried reinstalling Spotify, any help?
  • Vasil
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! 8.9.2.126 Keep crushing

PlanPremiumCountryTurkiyeDevicePoco X5 proOperating SystemAndroid 13 My Question or Issue Last cruch repot java.lang.ClassCastException at p.g3u.s(SourceFile:1) at p.vk1.get(SourceFile:347) at p.wkg.get(SourceFile:14) at p.gj0.get(SourceFile:652) at ...

  • Music Fan
  • Plan Premium Country Turkiye Device Poco X5 pro Operating System Android 13   My Question or Issue   Last cruch repot   java.lang.ClassCastException  at p.g3u.s(Sour...
  • Not applicable
  • 6454 Views
  • 56 replies
  • 18 likes
  • 6454 Views
  • 56 replies
  • 18 likes

Superuser Contribution Spotify says "no internet connection available", but will play SOME online music

PlanPremiumCountryUSADeviceSamsung S21 UltraOperating SystemAndroid 12 My Question or IssueGot an S21 Ultra a few weeks ago. Ever since, Spotify is almost always saying it is offline, and that there is "no internet connection available". HOWEVER -- i...

  • Casual Listener
  • Plan Premium Country USA Device Samsung S21 Ultra Operating System Android 12   My Question or Issue Got an S21 Ultra a few weeks ago. Ever since, Spotify is almost always saying it is...
  • jbgnalk
  • Visitor
  • 81335 Views
  • 70 replies
  • 6 likes
  • 81335 Views
  • 70 replies
  • 6 likes

Superuser Contribution Android app not showing album art

PlanPremiumDeviceOppo Find X2 Pro / Lenovo P11 ProOperating SystemAndroid 12 / 11 My Question or Issue:Album art stops being displayed in library. Reinstalling the app temporarily fixes the problem, but it returns after a couple of days. Artist artwo...

  • Regular
  • Plan Premium Device Oppo Find X2 Pro / Lenovo P11 Pro Operating System Android 12 / 11   My Question or Issue: Album art stops being displayed in library. Reinstalling the app temporaril...
  • user-removed
  • Not applicable
  • 10041 Views
  • 38 replies
  • 8 likes
  • 10041 Views
  • 38 replies
  • 8 likes