Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53458 Views
  • 68 replies
  • 25 likes
  • 53458 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27676 Views
  • 5 replies
  • 0 likes
  • 27676 Views
  • 5 replies
  • 0 likes

All my favorite songs are gone

I've got a glitch . Re-open Spotify and all my "favorite songs" playlist are gone. there were almost 2500 songs! How can I recover them?

  • Casual Listener
  • I've got a glitch . Re-open Spotify and all my "favorite songs" playlist are gone. there were almost 2500 songs! How can I recover them?
  • MarkusV1
  • Casual Listener
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Lite

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust installed Spotify Lite on the Fire HD 8 and love it over the full app. The only problem ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Just in...
  • Ivan
  • Spotify Legend
  • 640 Views
  • 1 replies
  • 0 likes
  • Android
    Spotify Lite
  • 640 Views
  • 1 replies
  • 0 likes

Superuser Contribution All my liked songs are gone

PlanPremiumCountryGermanyOperating SystemAndroidHeyI recently dipped my phone in water (not on purpose and I switched back to my old smartphone. As I opened Spotify I saw that I didn't have any liked songs. On my broken phone I knew I had over 500 on...

  • Visitor
  • Plan Premium Country Germany Operating System Android Hey I recently dipped my phone in water (not on purpose and I switched back to my old smartphone. As I opened Spotify I saw that I didn't ...
  • Ivan
  • Spotify Legend
  • 469 Views
  • 2 replies
  • 0 likes
  • Android
    music gone
    phone
    Songs Disappeared
    songs gone
    Songs missing
  • 469 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify will start playing music on it's own.

PlanPremium CountryUK DeviceSamsung Galxaxy A40 & S9 Operating SystemNot sure, what ever the latest is as at date of post My Question or IssueI am having a recurring issue where Spotify will start playing music by itself. Both me and my partner exper...

  • Visitor
  • Plan Premium   Country UK   Device Samsung Galxaxy A40 & S9   Operating System Not sure, what ever the latest is as at date of post   My Question or Issue I am ha...
  • Ivan
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts playing with out open the app and frozen the music

PlanDuoCountryChileDevice Samsung Galaxy S20Operating SystemAndroid 10 My Question or Issuewhen I disconnect the bluetooth of my cell phone it automatically plays without being able to stop it and the correct track cannot be displayed, it freezes cha...

  • Visitor
  •   Plan Duo Country Chile Device  Samsung Galaxy S20 Operating System Android 10   My Question or Issue when I disconnect the bluetooth of my cell phone it automatically play...
  • Ivan
  • Spotify Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues after installing Spotify for Wear

PlanPremiumCountrySwedenDeviceGalaxy S20+ 5G (SM-G986B/DS) Galaxy Active 2 LTE (SM-R825F) Operating SystemAndroid 10, OneUI 2.1Tiezen 4.0.0.7, OneUI 1.5 My Question or IssueAfter installing the Spotify app for Wear and setting it to remote, the Spoti...

  • Newbie
  • Plan Premium Country Sweden Device Galaxy S20+ 5G (SM-G986B/DS)  Galaxy Active 2 LTE (SM-R825F)  Operating System Android 10, OneUI 2.1 Tiezen 4.0.0.7, OneUI 1.5   My Questi...
  • Ivan
  • Spotify Legend
  • 442 Views
  • 1 replies
  • 1 likes
  • Android
    Galaxy Wear
  • 442 Views
  • 1 replies
  • 1 likes

Keyboard not available - Android Tv box

For the past week the keyboard on my app is simply not available - worked perfectly before that. I'm using an Android tv box (Xiaomi Mi) with a television screen. I have tried clearing the cache, clearing the data, then uninstalling Spotify, switchin...

  • Visitor
  • For the past week the keyboard on my app is simply not available - worked perfectly before that. I'm using an Android tv box (Xiaomi Mi) with a television screen. I have tried clearing the ...
  • Modsquad1
  • Visitor
  • 847 Views
  • 1 replies
  • 3 likes
  • 847 Views
  • 1 replies
  • 3 likes

Superuser Contribution App Crashes on Android 5.1.1 immediately after start

PlanFreeCountryGermanyDeviceSony Xperia Z1Operating SystemAndroid 5.1.1 My Question or IssueHi, i just have installed Spotify, but it never starts. Immediately after tapping the icon a message pops up: "Leider wurde Spotify beendet." (German for: Unf...

  • Casual Listener
  •   Plan Free Country Germany Device Sony Xperia Z1 Operating System Android 5.1.1   My Question or Issue Hi, i just have installed Spotify, but it never starts. Immediately after ...
  • Elena
  • Moderator
  • 958 Views
  • 4 replies
  • 0 likes
  • 958 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify identifying my phone as a tablet

PlanPremiumCountryBrazilDeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueThe Spotify app on my phone says that I'm on a tablet. Because of this I can't see the Canvas feature. Reinstalling the app didn't resolve this.

  • Newbie
  • Plan Premium Country Brazil Device Xiaomi Mi A3 Operating System Android 10   My Question or Issue The Spotify app on my phone says that I'm on a tablet. Because of this I can't see th...
  • Elena
  • Moderator
  • 3794 Views
  • 6 replies
  • 5 likes
  • 3794 Views
  • 6 replies
  • 5 likes

Shuffle disabled automatically for google alarm

PlanPremiumCountryUnited statesDevicePixel 3a, Pixel 1, Samsung note 20Operating SystemAndroid 10 My Question or IssueMy alarm will not shuffle the songs on the playlist. Select the playlist and it plays the first song. I select open app and select s...

  • Visitor
  • Plan Premium Country United states Device Pixel 3a, Pixel 1, Samsung note 20 Operating System Android 10   My Question or Issue My alarm will not shuffle the songs on the playlist. Sel...
  • Senga2212
  • Casual Listener
  • 1261 Views
  • 2 replies
  • 0 likes
  • 1261 Views
  • 2 replies
  • 0 likes

Superuser Contribution App wont open

PlanPremiumCountryNew ZealandDeviceHuawei nova 3iOperating SystemAndroid My Question or IssueAs soon as I open the app it crashes. I've tried everything and it still won't work..

  • Casual Listener
  •   Plan Premium Country New Zealand Device Huawei nova 3i Operating System Android   My Question or Issue As soon as I open the app it crashes. I've tried everything and it still ...
  • Alex
  • Spotify Legend
  • 1060 Views
  • 3 replies
  • 0 likes
  • 1060 Views
  • 3 replies
  • 0 likes

Superuser Contribution Poor color contrast

I don't know where spotify takes these colors from, but it's unreadable. It's always these colors. Please allow me to change it or make it something neutral and readable.

  • Music Fan
  • I don't know where spotify takes these colors from, but it's unreadable. It's always these colors. Please allow me to change it or make it something neutral and readable.
  • Ivan
  • Spotify Legend
  • 638 Views
  • 3 replies
  • 0 likes
  • 638 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't turn off shuffle play

PlanFreeCountryUsaDeviceMoto g7 supraOperating SystemDon't know what you mean by this but cricket/Android My Question or IssueI can't seem to turn off shuffle play there no button for me to press and I have tried reinstalling it and restarting it so ...

  • Casual Listener
  • Plan Free Country Usa Device Moto g7 supra Operating System Don't know what you mean by this but cricket/Android   My Question or Issue I can't seem to turn off shuffle play there n...
  • Elena
  • Moderator
  • 1147 Views
  • 4 replies
  • 0 likes
  • 1147 Views
  • 4 replies
  • 0 likes

Podcast stops when lose service even when downloaded.

PlanPremiumCountryUSA DeviceLG G8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJoe Rogan is pretty much the only thing I listen to on my weekend commute of 3 hours each way. The old app I used I would simply download his...

  • Casual Listener
  • Plan Premium Country USA   Device LG G8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Joe Rogan is pretty much the only thing I listen to o...
  • mwhelectrical
  • Visitor
  • 505 Views
  • 2 replies
  • 4 likes
  • 505 Views
  • 2 replies
  • 4 likes

Podcasts not playing

PlanPremiumCountryUnited StatesDeviceLG Stylo 4Operating SystemAndroid version 8.1.0 My Question or IssueWhile on my phone trying to play podcasts it skips so it sounds like an old CD player be jostled, only worse because it's like every other letter...

  • Visitor
  • Plan Premium Country United States Device LG Stylo 4 Operating System Android version 8.1.0   My Question or Issue While on my phone trying to play podcasts it skips so it sounds like ...
  • 189 Views
  • 0 replies
  • 1 likes
  • 189 Views
  • 0 replies
  • 1 likes

Spotify reproduce lo que que quiere

Hola, llevo con Spotify una semana mas o menos y hoy he intentado reproducir una canción y directamente me ha reproducido otra, no se que puede ser porque antes habia puesto esa misma canción y todo iba bien, un rato después se puso un simbolo como e...

Screenshot_2020-09-22-16-22-31-267_com.spotify.music.jpg
  • Visitor
  • Hola, llevo con Spotify una semana mas o menos y hoy he intentado reproducir una canción y directamente me ha reproducido otra, no se que puede ser porque antes habia puesto esa misma canción y todo ...
  • jguzman_9523
  • Music Fan
  • 3108 Views
  • 1 replies
  • 1 likes
  • 3108 Views
  • 1 replies
  • 1 likes

Manage Offline individual songs

PlanPremiumCountryIsraelDevicePixel 3Operating SystemAndroid 11 * there is no connection between yesterdays android 11 install and the issue, the issue it much older than that. I use spotify to find new music - I am downloading automatically 3 "Disco...

  • Visitor
  • Plan Premium Country Israel Device Pixel 3 Operating System Android 11   * there is no connection between yesterdays android 11 install and the issue, the issue it much older than that....
  • 225 Views
  • 0 replies
  • 1 likes
  • 225 Views
  • 0 replies
  • 1 likes

How to set filter on playlist to listen only filtered content.

My Question or IssueHelloHow to set filter on my playlist (or on any playlist or on favorite list or on album list) to listen only filtered songs. In exemple:1. on Tom Waits list I have any song checked as favorite and want to play only these songs o...

  • Visitor
  • My Question or Issue Hello How to set filter on my playlist (or on any playlist or on favorite list or on album list) to listen only filtered songs. In exemple: 1. on Tom Waits list I have any son...
  • 258 Views
  • 0 replies
  • 1 likes
  • Filter songs
  • 258 Views
  • 0 replies
  • 1 likes

Carmode, it doesn't work

PlanFree/PremiumCountryNetherlandsDeviceBlackview BV9700 proOperatingAndroidMy Question or IssueMy car mode is set on 'always on top'. But it never does. I always get the standard screen and have to tap the playing music to get the car mode on the sc...

  • Regular
  • Plan Free/Premium Country Netherlands Device Blackview BV9700 pro Operating Android My Question or Issue My car mode is set on 'always on top'. But it never does. I always get the standard s...
  • 276 Views
  • 0 replies
  • 1 likes
  • car mode
  • 276 Views
  • 0 replies
  • 1 likes

Solved!! problème de son

Bonjour, je rencontre un problème étrange avec l'application spotify. Quand j'écoute de la musique et que je veux passer manuellement au morceau suivant, celui-ci se lance bien mais pas des son. En revanche, le son revient sur le morceau d'après. En ...

  • Casual Listener
  • Bonjour,   je rencontre un problème étrange avec l'application spotify. Quand j'écoute de la musique et que je veux passer manuellement au morceau suivant, celui-ci se lance bien mais pas des ...
  • gwigwi35
  • Casual Listener
  • 935 Views
  • 1 replies
  • 0 likes
  • 935 Views
  • 1 replies
  • 0 likes