Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66552 Views
  • 68 replies
  • 26 likes
  • 66552 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28890 Views
  • 5 replies
  • 0 likes
  • 28890 Views
  • 5 replies
  • 0 likes

Can't Add Songs which aren't in some playlist to Queue

PlanFreeCountryIndiaDeviceAsus Zenfone Max Pro M1Operating SystemAndroid 9Spotify Version: 8.5.44.913 My Question or Issue I had tried re-installing Spotify, still, I'm not able to add the songs into the queue which are not in any playlists, i.e if I...

Screenshot_20200201-005358.png Screenshot_20200201-005351.png
  • Casual Listener
  • Plan Free Country India Device Asus Zenfone Max Pro M1 Operating System Android 9 Spotify Version: 8.5.44.913   My Question or Issue  I had tried re-installing Spotify, still, I'...
  • 745 Views
  • 0 replies
  • 0 likes
  • 745 Views
  • 0 replies
  • 0 likes

Some titles not available on one device, but available on another

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi GuysI have a Premium Account, we use Premium family. On my Kids' android device there are ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi Guys...
  • 333 Views
  • 0 replies
  • 0 likes
  • available
  • 333 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can't view or edit queue on Spotify Android

PlanFreeCountryIndiaDeviceAsus Zenfone Max pro M1Operating SystemAndroid Pie My Question or IssueI have added some songs to queue. But I can't edit or sort the songs in the queue on my mobile phone. I can't find any option for viewing or editing queu...

  • Casual Listener
  •   Plan Free Country India Device Asus Zenfone Max pro M1 Operating System Android Pie   My Question or Issue I have added some songs to queue. But I can't edit or sort the songs ...
  • akash_tadwai
  • Casual Listener
  • 12400 Views
  • 2 replies
  • 0 likes
  • Spotify India
  • 12400 Views
  • 2 replies
  • 0 likes

Now Playing - Jump to Song

PlanPremiumCountryUSA Device(Pixel 3 XL)Operating System(Android 10) My Question or Issue Is there a way to jump to the song currently playing in any playlist? I hate having to scroll forever in some big playlists to find the song that is currently p...

  • Visitor
  • Plan Premium Country USA   Device (Pixel 3 XL) Operating System (Android 10)   My Question or Issue   Is there a way to jump to the song currently playing in any playlist? ...
  • 374 Views
  • 0 replies
  • 4 likes
  • 374 Views
  • 0 replies
  • 4 likes

Superuser Contribution Podcast Lists

PlanPremiumCountryAustraliaDeviceSamsung Galaxy Note 10+Operating SystemOne IU 2 Android 10 My Question or IssueOn previous versions when selecting a podcast it will feature at the top the episode you were up to making it so easy since some podcasts ...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy Note 10+ Operating System One IU 2 Android 10   My Question or Issue On previous versions when selecting a podcast it will feature ...
  • madushidesilva
  • Casual Listener
  • 466 Views
  • 2 replies
  • 0 likes
  • 466 Views
  • 2 replies
  • 0 likes

Songs from playlist will just stop playing on Galaxy S8+ after recent update???

Version 8.5.42.812. Never had this happen prior to this update. have tried everything. Sometimes they stop and then start again. sometimes stop completely, sometimes app shuts down. This eve happens after I have NOT optimized for battery., have enabl...

  • Newbie
  • Version 8.5.42.812. Never had this happen prior to this update. have tried everything. Sometimes they stop and then start again. sometimes stop completely, sometimes app shuts down. This eve happens ...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Solved!! How do I delete a single downloaded song in Spotify 8.5.11 .762

Since the layers spotify update, it is no longer possible to long press a track and remove the download. I can unlike the song but the download remains, some songs I only want to listen to when I'm streaming and I don't want them on my device.I want ...

  • Newbie
  • Since the layers spotify update,  it is no longer possible to long press a track and remove the download. I can unlike the song but the download remains,  some songs I only want to listen t...
  • kahlanish
  • Visitor
  • 2056 Views
  • 1 replies
  • 1 likes
  • delete tracks
    remove downloads
    remove single download
  • 2056 Views
  • 1 replies
  • 1 likes

Save To Home feature with Podcasts

PlanPremiumCountryUSADeviceSamsung Galaxy S8+Operating SystemAndroid Pie My Question or IssueThere is a 'save to home' option available for playlists, but when I am in a podcast this feature is nowhere that I can find. Is it supposed to be there and ...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S8+ Operating System Android Pie   My Question or Issue There is a 'save to home' option available for playlists, but when I am in a podc...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Local files won't load on android app

PlanPremiumCountryUSADeviceGoogle Pixel 3A XLOperating SystemAndroid My Question or IssueI've added local files to a playlist on my desktop Spotify and I'm able to listen to them no problem. However, when I try to play the songs on the android app, t...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 3A XL Operating System Android   My Question or Issue I've added local files to a playlist on my desktop Spotify and I'm able to listen to ...
  • 319 Views
  • 0 replies
  • 1 likes
  • 319 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify Not Working, Very Slow

PlanPremiumCountryIndiaDeviceMoto G5 PlusOperating SystemAndroid OreoMy Question or IssueI have been using Spotify very actively over the past few months, on my phone and my laptop. However, recently something happened and my app is very unresponsive...

  • Visitor
  • Plan Premium Country India Device Moto G5 Plus Operating System Android Oreo My Question or Issue I have been using Spotify very actively over the past few months, on my phone and my laptop....
  • Ivan
  • Spotify Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • Android
    internet
    moto
    slow
  • 425 Views
  • 1 replies
  • 0 likes

Albúm especifico com som estalando (App Windows, Android e Web Player)

PlanPremiumCountryBrasil Device(Xiaomi mi 8 lite)Operating System(i Android Oreo, Windows 10,Web Player) My Question or IssueEstou tendo um problema com um álbum especifico, Nó na orelha de **bleep**, o mesmo fica estalando. Problema ocorre no Androi...

  • Newbie
  •   Plan Premium Country Brasil   Device (Xiaomi mi 8 lite) Operating System (i Android Oreo, Windows 10,Web Player)   My Question or Issue Estou tendo um problema com u...
  • Luan
  • Spotify Star
  • 527 Views
  • 3 replies
  • 1 likes
  • 527 Views
  • 3 replies
  • 1 likes

Won't play songs, showing wrong song

Plan: PremiumCountry: USA DevicePixel 4XL (but having this problem across devices)Operating SystemAndroid 10 My Question or IssueEvery once in awhile, my Spotify won't play the songs I choose, whether it be from My Library or from a search or whereve...

  • Music Fan
  • Plan: Premium Country: USA   Device Pixel 4XL (but having this problem across devices) Operating System Android 10   My Question or Issue Every once in awhile, my Spotify won't pla...
  • kyds3k
  • Music Fan
  • 1200 Views
  • 4 replies
  • 4 likes
  • 1200 Views
  • 4 replies
  • 4 likes

Solved!! Podcast genre page not loading

PlanPremiumCountryAustraliaDevicePixel 3Operating SystemAndroid 10 My Question or IssueWhen I select the Spotify genre icon, it does to a blank page that never loads. I've tried coding and reopening the app. On wifi and mobile data but it never loads...

  • Casual Listener
  • Plan Premium Country Australia Device Pixel 3 Operating System Android 10   My Question or Issue When I select the Spotify genre icon, it does to a blank page that never loads. I've t...
  • lyzzidc
  • Casual Listener
  • 2923 Views
  • 3 replies
  • 4 likes
  • Android 10
    category
    genre
    not loading
    podcast
  • 2923 Views
  • 3 replies
  • 4 likes

Superuser Contribution Can't play songs on account in Android

PlanPremiumCountryBrazilDeviceRedmi Note 7Operating SystemAndroid My Question or IssueI can't play any songs in one of my accounts. Desktop player works without problems. I choose a song, it plays maybe a second and stops. Reinstalling doesn't work. ...

  • Casual Listener
  • Plan Premium Country Brazil Device Redmi Note 7 Operating System Android   My Question or Issue I can't play any songs in one of my accounts. Desktop player works without problems. I c...
  • vinyciusw
  • Casual Listener
  • 580 Views
  • 4 replies
  • 0 likes
  • 580 Views
  • 4 replies
  • 0 likes

Sharing Instagram story doesn't work

PlanPremium/FamilyCountryTurkeyDeviceSamsung Galaxy A7(2017)Operating SystemAndroid 9

  • Visitor
  • Plan Premium/Family Country Turkey Device Samsung Galaxy A7(2017) Operating System Android 9  
  • Luan
  • Spotify Star
  • 319 Views
  • 1 replies
  • 1 likes
  • 319 Views
  • 1 replies
  • 1 likes

Player stops playing song on Android

PlanPremiumCountryBrazilDeviceSamsung Galaxy S9, Samsung Galaxy Note 9Operating SystemAndroid In some songs the player freezes on specific moment of the music. I've test on other Android devices (and accounts) besides my own and the problem also happ...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy S9, Samsung Galaxy Note 9 Operating System Android   In some songs the player freezes on specific moment of the music. I've test on oth...
  • Emerson1984
  • Visitor
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution İ can't Share Instagram Story

PlanPremiumCountryTurkeyDeviceXiaomi Mi5Operating SystemAndroid My Question or IssueWhen I try to share some song I don't see the Instagram Stories opcion, can you help me?I already vinculated mi account with facebook.

  • Casual Listener
  • Plan Premium Country Turkey Device Xiaomi Mi5 Operating System Android    My Question or Issue When I try to share some song I don't see the Instagram Stories opcion, can you help...
  • Mario
  • Spotify Legend
  • 453 Views
  • 2 replies
  • 0 likes
  • 453 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to Share to Instagram Stories

PlanPremiumCountryUSADeviceSamsung Galaxy 9+Operating SystemAndroid v9 My Question or IssueI am unable to share to my Instagram story, I only have the option to share via Direct Message. I have tried a few different methods recommended online, howeve...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 9+ Operating System Android v9       My Question or Issue I am unable to share to my Instagram story, I only have the option ...
  • Mario
  • Spotify Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution no option to share songs on instagram stories

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Screenshot_20200128-120032_Spotify.jpg
  • Visitor
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • Mario
  • Spotify Legend
  • 531 Views
  • 1 replies
  • 1 likes
  • 531 Views
  • 1 replies
  • 1 likes

[Android][Social] Instagram stories doesn't play music automatically when shared

I am able to share music through my Instagram Stories from the Spotify app, but the problem I'm having is that the music doesn't automatically play. People don't hear the music I post.

  • Visitor
  • I am able to share music through my Instagram Stories from the Spotify app, but the problem I'm having is that the music doesn't automatically play. People don't hear the music I post.
  • 1005 Views
  • 0 replies
  • 0 likes
  • Android
    Social
  • 1005 Views
  • 0 replies
  • 0 likes