Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 51889 Views
  • 67 replies
  • 25 likes
  • 51889 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882136 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882136 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27415 Views
  • 4 replies
  • 0 likes
  • 27415 Views
  • 4 replies
  • 0 likes

Playback stops after 9 seconds

PlanPremiumCountryArgentinaDeviceOnePlus One Operating SystemAndroid 9/10 My Question or IssuePlayback stops after 9 seconds. It occurs very often. I have to restart the phone for it to start playing normally again and then after a while happens agai...

  • Newbie
  • Plan Premium Country Argentina Device OnePlus One  Operating System Android 9/10   My Question or Issue Playback stops after 9 seconds. It occurs very often. I have to restart the...
  • 373 Views
  • 0 replies
  • 1 likes
  • 373 Views
  • 0 replies
  • 1 likes

I can't change Download Storage Location after this last update.

PlanPremiumCountryBrazilDevice Operating SystemAndroid 4.0 My Question or IssueBefore the last Spotify update, I was able to change the storage location of the music downloads, so I put them on my MicroSD. but now I can't, and I don't have space on m...

  • Visitor
  • Plan Premium Country Brazil Device   Operating System Android 4.0   My Question or Issue Before the last Spotify update, I was able to change the storage location of the music dow...
  • 430 Views
  • 0 replies
  • 0 likes
  • 430 Views
  • 0 replies
  • 0 likes

Podcasts Play Initially, But Skip Next Time I Try to Listen

PlanPremiumCountryCanadaDeviceGoogle Pixel 3 My Question or Issue I've been having a recurring issue when trying to listen to podcasts. The podcast will be fully downloaded and will begin to play normally. The next time I hit play to continue listeni...

  • Newbie
  •   Plan Premium Country Canada Device Google Pixel 3   My Question or Issue   I've been having a recurring issue when trying to listen to podcasts. The podcast will be fully d...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android Auto - New Liked Songs System

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10 PlusOperating SystemAndroid My Question or IssueSo it seems that since Spotify changed how the library works, the Android Auto app is not in line with all of the other versions. For example, when I cli...

  • Regular
  • Plan Premium Country Canada Device Samsung Galaxy S10 Plus Operating System Android   My Question or Issue So it seems that since Spotify changed how the library works, the Android Aut...
  • iraklisg
  • Regular
  • 4380 Views
  • 19 replies
  • 15 likes
  • Android
    android auto
    liked songs
    new
  • 4380 Views
  • 19 replies
  • 15 likes

Superuser Contribution Spotify doesn´t stay logged in and deletes offline music

Hi there, I recently change phones. Now I have a Huawei P20 Pro. i installed spotify and realized that the app does not keep the login data. Every time I exit the app I have to log in again and download my music again. the app on windows works fin. I...

  • Casual Listener
  • Hi there,   I recently change phones. Now I have a Huawei P20 Pro. i installed spotify and realized that the app does not keep the login data. Every time I exit the app I have to log in again ...
  • Petya
  • Community Legend
  • 719 Views
  • 2 replies
  • 1 likes
  • 719 Views
  • 2 replies
  • 1 likes

Superuser Contribution I can't share track on Instagram Stories

PlanPremiumCountryTurkeyDeviceSamsung Galaxy Note 5Operating SystemAndroid 7.0Spotify Version8.5.36.747Instagram Version123.0.0.21.114My Question or IssueI want share track via Instagram Stories but it was missing. My Spotify and Instagram app updati...

  • Casual Listener
  • Plan Premium Country Turkey Device Samsung Galaxy Note 5 Operating System Android 7.0 Spotify Version 8.5.36.747 Instagram Version 123.0.0.21.114 My Question or Issue I want share track ...
  • Guido
  • Spotify Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't skip songs or pause when screen is locked

When my screen is locked, when I click to wake it up and press skip/pause it doesnt do anything. This also happens when I unlock my screen and drag the top bar down. I actually have to go into the app to be able to change songs and pause etc. This ne...

  • Newbie
  • When my screen is locked, when I click to wake it up and press skip/pause it doesnt do anything. This also happens when I unlock my screen and drag the top bar down. I actually have to go into the ap...
  • Petya
  • Community Legend
  • 5288 Views
  • 2 replies
  • 9 likes
  • 5288 Views
  • 2 replies
  • 9 likes

Solved!!Superuser Contribution Notification widget like button issues

I'm using premium on the latest Android P on a Pixel. The like button in the notification widget does not match the state in the app. E.g. If a song is playing that I have already liked, in the app it shows the solid heart as it should, but in the no...

  • Visitor
  • I'm using premium on the latest Android P on a Pixel.   The like button in the notification widget does not match the state in the app. E.g. If a song is playing that I have already liked, in ...
  • Peter
  • Spotify Legend
  • 5048 Views
  • 12 replies
  • 13 likes
  • 5048 Views
  • 12 replies
  • 13 likes

Spotify Integration with FireTV apps

PlanFree/PremiumCountryUS Device(Fire Stick TV)Operating System(Amazon, Android) My Question or IssueThis is more of a developer question, currently I'm trying to develop a FireTV application using Android development with Spotify integration, howeve...

  • Visitor
  •   Plan Free/Premium Country US   Device (Fire Stick TV) Operating System (Amazon, Android)   My Question or Issue This is more of a developer question, currently I'm trying...
  • 667 Views
  • 0 replies
  • 0 likes
  • Amazon
    Android
    App Development
    FIXME
    integration
  • 667 Views
  • 0 replies
  • 0 likes

spotify stuck in free mode

For the past few months I've had spotify on my pc and my phone without premium i was able to listen to any song in my playlists if i had network connection (both on my phone and pc). A few days ago I had to switch PCs and now the spotify app on my ph...

  • Casual Listener
  • For the past few months I've had spotify on my pc and my phone without premium i was able to listen to any song in my playlists if i had network connection (both on my phone and pc). A few days ago I...
  • dinomight
  • Spotify Star
  • 1224 Views
  • 3 replies
  • 0 likes
  • 1224 Views
  • 3 replies
  • 0 likes

Solved!! Certain song doesn't play on Spotify anymore

I was recently playing a song on spotify called "Blueberry faygo". I paused the song and locked the phone and then after a few minutes unlocked the phone and tried to play the song and it wouldn't play. It kept saying "this song is not available" eve...

Screenshot_20200106-211911_Spotify.jpg
  • Visitor
  • I was recently playing a song on spotify called "Blueberry faygo". I paused the song and locked the phone and then after a few minutes unlocked the phone and tried to play the song and it wouldn't pl...
  • dinomight
  • Spotify Star
  • 2355 Views
  • 1 replies
  • 0 likes
  • Android
    Premium
    Spotify
  • 2355 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant skip songs or pause when on lock screen

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy A70Operating SystemAndroid 9, running one UI version 1.1 My Question or IssueSo I've just purchased a new phone and when playing spotify I cant seem to skip or pause while my phone is locked. I'm havi...

  • Newbie
  •   Plan Premium Country New Zealand Device Samsung Galaxy A70 Operating System Android 9, running one UI version 1.1   My Question or Issue So I've just purchased a new phone and ...
  • Petya
  • Community Legend
  • 10668 Views
  • 1 replies
  • 0 likes
  • 10668 Views
  • 1 replies
  • 0 likes

Spotify Is very slow

PlanPremiumCountryMexicoDeviceSamsung Galaxy A50Operating SystemAndroid Pie My Question or IssueThis is my second complaint; The application takes too long to load a song even the "songs I like" takes about 10 minutes to load, and do not say when I'm...

  • Casual Listener
  •   Plan Premium Country Mexico Device Samsung Galaxy A50 Operating System Android Pie    My Question or Issue This is my second complaint; The application takes too long to l...
  • DanielTham
  • Composer
  • 802 Views
  • 1 replies
  • 2 likes
  • 802 Views
  • 1 replies
  • 2 likes

Superuser Contribution Issues with connection and always being offline

Plan - family premiumCountry - UK DeviceSamsung Note 10+ 5GOperating SystemAndroid version 9. My Question or Issuespotify is always offline so I can never search or play new music. Getting very annoying now as I have to either reinstall app or delete...

  • Newbie
  • Plan - family premium Country - UK   Device Samsung Note 10+ 5G Operating System Android version 9.    My Question or Issue spotify is always offline so I can never search or ...
  • Muzzt
  • Casual Listener
  • 979 Views
  • 5 replies
  • 2 likes
  • 979 Views
  • 5 replies
  • 2 likes

Superuser Contribution Spotify downloads at odd times, can i control time of day?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 819 Views
  • 1 replies
  • 0 likes
  • 819 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Android) Music stops playing randomly

PlanPremiumCountryUSADeviceGalaxy S9Operating SystemAndroid version 9 My Question or IssueWhile streaming music, every 5-10 songs, the music will randomly stop playing during the first 5-15 seconds in the song, put the pause button is visible, indica...

  • Regular
  •   Plan Premium Country USA Device Galaxy S9 Operating System Android version 9   My Question or Issue While streaming music, every 5-10 songs, the music will randomly stop playin...
  • patoblue
  • Regular
  • 1208 Views
  • 5 replies
  • 6 likes
  • new
  • 1208 Views
  • 5 replies
  • 6 likes

[ANDROID] Local files randomly get greyed out on Playlist but playable

PlanPremiumCountryUS DeviceS8 Operating SystemAndroid Version 9 (Pie) My Question or IssueMy issue is that my local files randomly get greyed out. Its not every local file but random ones at random times. The local files that get greyed out though ca...

  • Newbie
  • Plan Premium Country US   Device S8  Operating System Android Version 9 (Pie)    My Question or Issue My issue is that my local files randomly get greyed out. Its not e...
  • 567 Views
  • 0 replies
  • 2 likes
  • 567 Views
  • 0 replies
  • 2 likes

Car View won't automatically start with Bluetooth.

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueIve enabled Car View to turn on automatically but it never does. I'm connected to my car's Bluetooth because the music plays. I can turn on Car View manually,...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue Ive enabled Car View to turn on automatically but it never does. I'm connected to ...
  • 577 Views
  • 0 replies
  • 2 likes
  • 577 Views
  • 0 replies
  • 2 likes

Spotify Premium doesn't show quantity of the songs in my playlist!

DeviceSamsung Galaxy S7 Operating SystemAndroid 8.0.0 My Question or IssueIs it possible to indicate the quantity of the songs in my created playlist? I can just see the overall duration of the songs.

  • Visitor
  • Device Samsung Galaxy S7   Operating System Android  8.0.0   My Question or Issue Is it possible to indicate the quantity of the songs in my created playlist? I can just see the...
  • Emilia_8
  • Community Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Galaxy Watch Active 2 -> Recently played -> Artist -> "No music"

PlanPremiumCountryFinlandDevice(Samsung Galaxy 9, Samsung Galaxy Watch Active 2)Operating System(Android, Tizen) My Question or IssueWhen navigating to "Recently played" menu on Galaxy Watch Active 2 and tap on the artist, all I'm getting is "No musi...

  • Newbie
  • Plan Premium Country Finland Device (Samsung Galaxy 9, Samsung Galaxy Watch Active 2) Operating System (Android, Tizen)   My Question or Issue When navigating to "Recently played" me...
  • 603 Views
  • 0 replies
  • 0 likes
  • 603 Views
  • 0 replies
  • 0 likes