Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 67322 Views
  • 68 replies
  • 26 likes
  • 67322 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28935 Views
  • 5 replies
  • 0 likes
  • 28935 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Cuando quiero compartir canciones o álbumes se me cierra la aplicación

Hace días que quiero compartir canciones o álbumes por cualquier red social y al apretar compartir se me cierra la aplicación

  • Newbie
  • Hace días que quiero compartir canciones o álbumes por cualquier red social y al apretar compartir se me cierra la aplicación
  • Petya
  • Community Legend
  • 20830 Views
  • 21 replies
  • 15 likes
  • 20830 Views
  • 21 replies
  • 15 likes

Superuser Contribution How do I stop my phone from connecting to my desktop with Spotify Connect?

Everytime I open up the Spotify app on my phone or my computer, it will connect to the other one. I do not like this as it is kind of creepy and I did not sign up for it. Any help that anyone could give me would be greatly appreciated. Thank you.

  • Newbie
  • Everytime I open up the Spotify app on my phone or my computer, it will connect to the other one. I do not like this as it is kind of creepy and I did not sign up for it.   Any help that anyon...
  • Ivan
  • Spotify Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth navigation with Android app

PlanPremium FamilyCountryGermanyDevice(Samsung Galaxy S9)Operating System(Android Pie) My Question or IssueI'm totally new to Spotify. I have used Google Music for several years and was quite satisfied. There is one unrelated reason I switched away f...

  • Casual Listener
  • Plan Premium Family Country Germany Device (Samsung Galaxy S9) Operating System (Android Pie)   My Question or Issue I'm totally new to Spotify. I have used Google Music for several ye...
  • wolfi19
  • Casual Listener
  • 855 Views
  • 5 replies
  • 0 likes
  • 855 Views
  • 5 replies
  • 0 likes

Waiting for download - Android Phone with Apple Local Files

PlanPremiumCountryNZDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question:I am a dance teacher and was wanting to take phone with downloaded music to classes and not my laptop. I ...

  • Visitor
  • Plan Premium Country NZ Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question: I am a dance teacher and...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution "Your Library" redesign, where are my artists / albums??

PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This has brought massive issues. Within Music I can see a Playlist: "Favourite Songs"...

  • Regular
  • Plan Premium Country Canada Device LG G6 Operating System Android Oreo   My Question or Issue  Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This...
  • Peter
  • Spotify Legend
  • 29722 Views
  • 29 replies
  • 54 likes
  • 29722 Views
  • 29 replies
  • 54 likes

Superuser Contribution No Spotify on Galaxy Store for Galaxy Watch

PlanPremiumCountryPuerto RicoDeviceSamsung Galaxy Note 9Operating System Android Pie My Question or Issue Hi Spotify Team,I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? be...

  • Visitor
  • Plan Premium Country Puerto Rico Device Samsung Galaxy Note 9 Operating System  Android Pie   My Question or Issue   Hi Spotify Team, I want to ask about the spotify, when ...
  • Guido
  • Spotify Legend
  • 625 Views
  • 4 replies
  • 3 likes
  • 625 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Spotify says offline on android auto

PlanPremiumCountry Scotland DeviceSamsungS9Operating No ideaMy Question or Issue A couple of days ago when I plug my phone onto the car to load Spotify I keep Getting message on car display saying Spotify offline. I can't use car controls to scroll t...

  • Regular
  • Plan Premium Country  Scotland  Device SamsungS9 Operating   No idea My Question or Issue   A couple of days ago when I plug my phone onto the car to load Spotify I...
  • Peter
  • Spotify Legend
  • 11525 Views
  • 9 replies
  • 3 likes
  • 11525 Views
  • 9 replies
  • 3 likes

Superuser Contribution Deleting Albums

PlanPremiumCountryUK DeviceSamsung A5Operating SystemAndroid My Question or IssueI've deleted several albums from my library using my pc but when I go on my phone the albums are still showing in my library?How do I delete these albums?

  • Casual Listener
  • Plan Premium Country UK   Device Samsung A5 Operating System Android   My Question or Issue I've deleted several albums from my library using my pc but when I go on my phone the ...
  • Guido
  • Spotify Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

[Android] Spotify keeps pausing the music

[Premium] [Android] [Huawei Mate Pro 20]Music pauses randomly, when I press the play button music might play 3 seconds to 5 minutes before it pauses again. It is really frustrating.Connection: 350mbps 4GAt home 100mbps wifi and according to speed tes...

  • Casual Listener
  • [Premium] [Android] [Huawei Mate Pro 20] Music pauses randomly, when I press the play button music might play 3 seconds to 5 minutes before it pauses again. It is really frustrating. Connection: 35...
  • Dettowiso
  • Casual Listener
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Missing lyrics

PlanPremiumCountrySouth KoreaDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueI downloaded the latest spotify version for the android, which is 8.5.36.747 (53744752), however it couldn't show any lyrics while my friend's spotif...

  • Casual Listener
  • Plan Premium Country South Korea Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue I downloaded the latest spotify version for the android, which is 8.5.36....
  • Guido
  • Spotify Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • Android
    lyrics
    version
  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution Picture Issue

As you see here this is what happens to my Spotify pictures when I listen to music, podcast are fine and even some songs are fine. My app is up to date and my device has no updates. I don't know if this is the place to post but I wanted to see if any...

Screenshot_20200109-231953.png
  • Visitor
  • As you see here this is what happens to my Spotify pictures when I listen to music, podcast are fine and even some songs are fine. My app is up to date and my device has no updates. I don't know if t...
  • Guido
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 1 likes
  • 325 Views
  • 1 replies
  • 1 likes

Superuser Contribution Stopping my song, playing a different playlist, playing while paused.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify will change my song to that of a song I've never searched for, on a playlist I've ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Spot...
  • Guido
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Unreadable title

Hello, First of all, know that I have a bad level in English so this is a google translation. My problem: When I click on a group listened to recently, I see the list of its musics. If I put one of its music in my Playlist "Liked title" then when I r...

  • Casual Listener
  •   Hello,   First of all, know that I have a bad level in English so this is a google translation.   My problem: When I click on a group listened to recently, I see the list of its...
  • Erasmas
  • Casual Listener
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Some of my playlists will not update

PlanFreeCountryUSADeviceSamsung Galaxy 8Operating SystemAndroidMy Question or IssueMy daily mixes dont seem to update, despite listening to them most days. My release radar and discover weekly do update, but i dont think its every week. Also, on "mad...

  • Visitor
  • Plan Free Country USA Device Samsung Galaxy 8 Operating System Android My Question or Issue My daily mixes dont seem to update, despite listening to them most days. My release radar and disc...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Xbox Bass Probleme

Moin, ich hab das Problem wenn ich auf der Xbox one s Spotify öffne und Musik abspiele, ist der Klang sehr Bass lastig obwohl z.b. die Wiedergabe von Youtube oder anderen Apps ohne Probleme Funktionieren daher muss das Problem bei Spotify sein. Kann ...

  • Casual Listener
  • Moin, ich hab das Problem wenn ich auf der Xbox one s Spotify öffne und Musik abspiele, ist der Klang sehr Bass lastig obwohl z.b. die Wiedergabe von Youtube oder anderen Apps ohne Probleme Funktioni...
  • Phil50
  • Casual Listener
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music suggested in the free version

Hi, I noticed that on my Android device even if I reach in the free version 15 songs per playlist which is the minimum required to avoid Spotify you recommend its music I still receive suggestions, when I tend to exceed 20 instead I know that they ar...

  • Visitor
  • Hi, I noticed that on my Android device even if I reach in the free version 15 songs per playlist which is the minimum required to avoid Spotify you recommend its music I still receive suggestions, w...
  • Xenia
  • Moderator
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect image displaying in the app

PlanPremiumDeviceSamsung SM-S766COperating SystemAndroid 4.3 My Question or IssueAny images inside the app do not displaying properly (may be not displaying at all or only small horizontal piece of artwork). The very last version that works fine is 8...

  • Visitor
  •   Plan Premium Device Samsung SM-S766C Operating System Android 4.3   My Question or Issue Any images inside the app do not displaying properly (may be not displaying at all or onl...
  • Xenia
  • Moderator
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Cobrança de teste não estornada

My Question or IssueO Spotify realizou a cobrança automatica de 10R$ como previsto para o teste da versão premium,porém mesmo após uma semana,tempo de espera recomendado pelo meu banco,esse valor não foi estornado.

  • Visitor
  •     My Question or Issue O Spotify realizou a cobrança automatica de 10R$ como previsto para o teste da versão premium,porém mesmo após uma semana,tempo de espera recomendado pelo meu ba...
  • Bittencourt
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

When using skip function on Pixel USB-C earbuds, it plays previous track before skipping

- Family Premium- USA- Pixel 2, Pixel 3, Pixel 4- Android9, Android 10 Every time I'm playing audio and use the skip function with double-tap on the Pixel USB-C headphones, the previous track/episode plays briefly before skipping. Can someone at Spot...

  • Casual Listener
  • - Family Premium - USA - Pixel 2, Pixel 3, Pixel 4 - Android9, Android 10   Every time I'm playing audio and use the skip function with double-tap on the Pixel USB-C headphones, t...
  • 412 Views
  • 0 replies
  • 2 likes
  • 412 Views
  • 0 replies
  • 2 likes

Solved!! Discover Weekly in Stations app thumbs up and down meaning

Hi,I'm new to Spotify (coming from Pandora) and I'm a little lost in the features I see that Discover weekly is present both in the Spotify app and in the Stations app. In the Spotify app there are the heart and dislike buttons, while in the Stations...

  • Visitor
  • Hi, I'm new to Spotify (coming from Pandora) and I'm a little lost in the features 😉 I see that Discover weekly is present both in the Spotify app and in the Stations app. In the Spotify app there ...
  • dinomight
  • Spotify Star
  • 664 Views
  • 1 replies
  • 1 likes
  • 664 Views
  • 1 replies
  • 1 likes