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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43023 Views
  • 66 replies
  • 25 likes
  • 43023 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878292 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878292 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26456 Views
  • 4 replies
  • 0 likes
  • 26456 Views
  • 4 replies
  • 0 likes

I can't change my profile picture

When I go to my profile, I can change my name but not my profile picture. The option "change" just doesn't appears. I have tried everything and I still can't find a solution. I'm very sad because I always use Spotify and I can't believe that I'm havi...

  • Casual Listener
  • When I go to my profile, I can change my name but not my profile picture. The option "change" just doesn't appears. I have tried everything and I still can't find a solution. I'm very sad because I a...
  • Amayy
  • Spotify Star
  • 2061 Views
  • 1 replies
  • 1 likes
  • 2061 Views
  • 1 replies
  • 1 likes

Superuser Contribution Android app starts playing automatically when opened (8.8.96.364)

My app as started automatically playing, and bringing up the now playing screen every single time I open the app. This is extremely annoying and frustrating in many cases. Sometimes I'll have the next song I want to listen to searched up and open the...

  • Visitor
  • My app as started automatically playing, and bringing up the now playing screen every single time I open the app. This is extremely annoying and frustrating in many cases. Sometimes I'll have the nex...
  • MartinT
  • Moderator
  • 1058 Views
  • 12 replies
  • 4 likes
  • 1058 Views
  • 12 replies
  • 4 likes

Superuser Contribution Encendido automatico de la aplicación .como quitarlo del celular

Ni bien activo celular al levantarme, inicia música. Active hace mucho pensando que serviría como despertador. Quiero quitarlo. No sé cómo.

  • Visitor
  • Ni bien activo celular al levantarme, inicia música. Active hace mucho pensando que serviría como despertador. Quiero quitarlo. No sé cómo.
  • Ivelina
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estoy escuchando en modo offline y se pausan las canciones?

Me pasa todo el tiempo q se pausa, tanto en online como en offline. Ya eliminé la aplicación y la volvi a instalar y sigue el problema

  • Visitor
  • Me pasa todo el tiempo q se pausa, tanto en online como en offline. Ya eliminé la aplicación y la volvi a instalar y sigue el problema
  • Vasil
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution After an app crash, it logged me out and lost all my downloaded playlists

My app was not responding when I am adding songs to playlists on Spotify. It crashed and after a hard phone restart and reopened the app, it logged me out and I lost all my downloaded stuff like playlists. How do I fix this?Device: Samsung Galaxy S8A...

  • Roadie
  • My app was not responding when I am adding songs to playlists on Spotify. It crashed and after a hard phone restart and reopened the app, it logged me out and I lost all my downloaded stuff like play...
  • MihailY
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Device won't show up in Devices

My droid no longer shows up as a device on the desktop player. Also, the app says it has "no internet connection" even though it does and downloads all songs except for the "local" songs. This started about the same time as I upgraded the app and exp...

  • Visitor
  • My droid no longer shows up as a device on the desktop player.  Also, the app says it has "no internet connection" even though it does and downloads all songs except for the "local" songs. ...
  • Maurost
  • Newbie
  • 59796 Views
  • 28 replies
  • 0 likes
  • 59796 Views
  • 28 replies
  • 0 likes

Superuser Contribution All tracks are played through the preview

PlanFreeCountryRussia DeviceHonor 5AOperating SystemAndroid 5.1 My Question or IssueAll songs on the phone started playing in preview mode, how can I turn off this mode and start listening to normal music again?

  • Visitor
  •   Plan Free Country Russia   Device Honor 5A Operating System Android 5.1   My Question or Issue All songs on the phone started playing in preview mode, how can I turn of...
  • Vasil
  • Moderator
  • 9354 Views
  • 7 replies
  • 0 likes
  • 9354 Views
  • 7 replies
  • 0 likes

Superuser Contribution Issue with storage option switching from internal to SD Card

PlanPremiumCountryTurkeyDeviceRedmi Note 9sOperating SystemAndroid 12My Question or IssueI updated my app to 8.9.22.539 version. Now I couldn't switch my preference of storage to SD Card from internal. Before the update there was a option to do that ...

  • Casual Listener
  • Plan Premium Country Turkey Device Redmi Note 9s Operating System Android 12 My Question or Issue I updated my app to 8.9.22.539 version. Now I couldn't switch my preference of storage to SD...
  • EfeTheZeus
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Superuser Contribution There is a clickable area in a gap between the bottom three icons and the Now Playing section

DeviceSamsung A32, Samsung S20 FE, probably othersOperating SystemAndroid 12, maybe others My Question or IssueFor the past year, there is a small but annoying clickable area between the Now Playing bar and the bottom bar (Home, Search, Library). Thi...

  • Regular
  • Device Samsung A32, Samsung S20 FE, probably others Operating System Android 12, maybe others   My Question or Issue For the past year, there is a small but annoying clickable area between...
  • cjmeyer96
  • Regular
  • 542 Views
  • 3 replies
  • 0 likes
  • 542 Views
  • 3 replies
  • 0 likes

Superuser Contribution Removing playlists from android auto

My son and I used to share a premium account. He now has his own account vai premium family. All of his playlists have been deleted from my account. Cannot see those playlists on my phone / pc. However when I plug my phone into my car and Spotify is ...

  • Casual Listener
  • My son and I used to share a premium account.    He now has his own account vai premium family.  All of his playlists have been deleted from my account. Cannot see those playlists on m...
  • Not applicable
  • 1020 Views
  • 4 replies
  • 0 likes
  • 1020 Views
  • 4 replies
  • 0 likes

Superuser Contribution My google pixel uses Spotify for my alarm music, how do I choose the songs?

Every morning I get woken up to songs by 'Grimes' that I've never actually listened to and they're kinda creepy, I like a couple of her songs but I can't work out how to change what the alarm plays, I asked the Google community and they said it's a S...

  • Visitor
  • Every morning I get woken up to songs by 'Grimes' that I've never actually listened to and they're kinda creepy, I like a couple of her songs but I can't work out how to change what the alarm plays, ...
  • AlejaR
  • Moderator
  • 805 Views
  • 1 replies
  • 0 likes
  • 805 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing lyrics crashes app

PlanPremiumCountryUS Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Pixel 6A Operating System(iOS 10, Android Oreo, Windows 10,etc.)Beta My Question or IssueSharing lyrics crashes app

  • Music Fan
  • Plan Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Pixel 6A  Operating System (iOS 10, Android Oreo, Windows 10,etc.) Beta  My Question...
  • Eni
  • Moderator
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fone Bluetooth

Ao conectar o fone Bluetooth aparece que esta conectado com o modelo tal do fone mas nao sai som, o som sai apenas no auto falante do smartphone Obs: em qualquer outro app ele funciona normalmente PlanPremiun CountryBrasil DeviceSansung Galaxy S20 Op...

  • Newbie
  • Ao conectar o fone Bluetooth aparece que esta conectado com o modelo tal do fone mas nao sai som, o som sai apenas no auto falante do smartphone   Obs: em qualquer outro app ele funciona norma...
  • Eni
  • Moderator
  • 493 Views
  • 3 replies
  • 0 likes
  • 493 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist has hidden songs that can't be deleted on android

I have playlists that when I edit them have 10+ tracks I didn't add to it on them - but they are only visible when editing they playlist they don't come up when playing it.It only happens on my Google pixel pro 7 and makes it really hard work to move...

  • Casual Listener
  • I have playlists that when I edit them have 10+ tracks I didn't add to it on them - but they are only visible when editing they playlist they don't come up when playing it. It only happens on my Goo...
  • Yordan
  • Moderator
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Superuser Contribution Incorrect Song Selection on Samsung Active 2 Watch

PlanPremiumCountryUKDeviceSamsung Active 2 Watch Operating SystemTizen My Question or IssueI am using the watch in standalone mode. When selecting songs from a list, an unselected song plays. For example, I searched for 'Questions' and first on the l...

  • Visitor
  • Plan Premium Country UK Device Samsung Active 2 Watch  Operating System Tizen   My Question or Issue I am using the watch in standalone mode. When selecting songs from a list, an ...
  • Maria
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crash shuffle to non shuffle

Plan/PremiumCountryNetherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Google pixel 8 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start my liked songs playlist in shuffle mode and then switch...

  • Newbie
  • Plan /Premium Country Netherlands  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Google pixel 8 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My...
  • Joan
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution My following list is not right number. How to fix it

I tried unfollowing and refollowing people it just keeps giving me the wrong amount of people I follow. I need help ASAP

  • Newbie
  • I tried unfollowing and refollowing people it just keeps giving me the wrong amount of people I follow. I need help ASAP
  • Joan
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify's interface doesn't show its buttons

PlanPremiumCountryViệt NamDeviceXiaomi Redmi Note 9 ProOperating SystemAndroid 12My Question or IssueI'm using Redmi Note 9 Pro and this issue happened when i reinstalled Spotify a month ago. All buttons on the interface disappeared for unknown reaso...

  • Casual Listener
  • Plan Premium Country Việt Nam Device Xiaomi Redmi Note 9 Pro Operating System Android 12 My Question or Issue I'm using Redmi Note 9 Pro and this issue happened when i reinstalled Spotify a ...
  • Joan
  • Moderator
  • 310 Views
  • 3 replies
  • 0 likes
  • Android
    Interface
    Redmi
  • 310 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove Like/Dislike buttons from lock screen / Option for Shuffle/Repeat instead

Hi I'm a long time premium user, and living overseas half of the time per year I have issues with updating from Playstore for my Android device, so I get away with apk downloads from online. (I know, I know, but what can I do.).I only tend to update ...

  • Casual Listener
  • Hi   I'm a long time premium user, and living overseas half of the time per year I have issues with updating from Playstore for my Android device, so I get away with apk downloads from online....
  • AlNeer
  • Casual Listener
  • 2536 Views
  • 5 replies
  • 3 likes
  • like-dislike
    shuffle-repeat
  • 2536 Views
  • 5 replies
  • 3 likes

Superuser Contribution No tengo acceso a mi cuenta creada con mi número y esa tiene mi descuento

Cerré por equivocación mi cuenta y no puedo acceder, spotify dice que no existe y necesito restaurarla para poder tener acceso a mi descuento

  • Visitor
  • Cerré por equivocación mi cuenta y no puedo acceder, spotify dice que no existe y necesito restaurarla para poder tener acceso a mi descuento
  • Ivelina
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes