Help - Android

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amay
Spotify Star
2023-07-11 7:43:36 PM
yesterday
Timbo6sic6
Casual Listener
67709 Views
69 replies
26 likes

67709 Views
69 replies
26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2025-01-27 7:09:21 AM
Sumit_Ghosh
Regular
28943 Views
5 replies
0 likes

28943 Views
5 replies
0 likes

Superuser Contribution Play controls are invisible on lock screen when no notifications are allowed

Plan PremiumCountryUK DevicePixel 3AOperating SystemAndroid 9 Hello, here's my issue: I don't want to see any notification on my lock screen, so I selected "Don't show notifications at all" under the lock screen preferences in my device settings.If I...

taiman
Regular
Plan Premium Country UK Device Pixel 3A Operating System Android 9 Hello, here's my issue: I don't want to see any notification on my lock screen, so I selected...
2019-08-28 5:30:53 PM
2019-09-02 12:52:28 PM
taiman
Regular
1527 Views
4 replies
0 likes

1527 Views
4 replies
0 likes

Superuser Contribution Can't receive phone calls when using Spotify in my car

PlanPremiumCountryIndonesia DeviceREDMI K20 proOperating SystemAndroid 9 My Question or IssueWhenever I use Spotify in my car and a call comes in, the music will stop for a second then continue playing. My ringtone didn't play and there was nothing o...

Buji
Casual Listener
Plan Premium Country Indonesia Device REDMI K20 pro Operating System Android 9 My Question or Issue Whenever I use Spotify in my car and a call comes in, the music will stop fo...
2019-08-22 9:49:02 AM
2019-09-02 10:58:07 AM
Daisy
Spotify Legend
1144 Views
1 replies
0 likes

1144 Views
1 replies
0 likes

Solved!!Superuser Contribution I can't change the volume on my Xbox One

PlanFreeCountryUnited StatesDeviceMicrosoft Xbox One, Samsung Galaxy J7 AndroidOperating SystemAndroid OS 7.1.1 My Question or IssueI can't change the volume from my Xbox one, even while listening to music on it. I can only change the volume from my ...

Ragnarök_
Casual Listener
Plan Free Country United States Device Microsoft Xbox One, Samsung Galaxy J7 Android Operating System Android OS 7.1.1 My Question or Issue I can't change the volume from my Xbox one...
2019-08-31 12:43:22 PM
2019-09-02 10:55:58 AM
Daisy
Spotify Legend
11258 Views
3 replies
0 likes
Ongoing Issues
Xbox One

11258 Views
3 replies
0 likes

Superuser Contribution app waiting for download

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or Issueapp had started stopping through songs, crashing etc. I uninstalled it and now can't reinstall 'waiting for download'. Found out about clearing cache etc afte...

sema4wombat
Visitor
Plan Premium Country Canada Device Samsung Galaxy 8 Operating System Android 9 My Question or Issue app had started stopping through songs, crashing etc. I uninsta...
2019-08-31 7:02:42 AM
2019-09-02 9:03:44 AM
Daisy
Spotify Legend
395 Views
1 replies
1 likes

395 Views
1 replies
1 likes

cannot download local files to my mobile device

PlanPremium/Family PlanCountryUSADeviceSamsung Galaxy S10Operating SystemWindows 10Spotify VersionMobile: 8.5.21.754/Desktop 1.1.14.475.g566c8bebMy Question or IssueOkay so I am completely at my wit's end here. I have followed every instruction to th...

1287022670
Newbie
Plan Premium/Family Plan Country USA Device Samsung Galaxy S10 Operating System Windows 10 Spotify Version Mobile: 8.5.21.754/Desktop 1.1.14.475.g566c8beb My Question or Issue Okay so...
2019-09-02 7:19:42 AM
309 Views
0 replies
0 likes

309 Views
0 replies
0 likes

download local files on offline mode

PlanPremiumDeviceHuawei P10 LiteOperating SystemAndroid Oreo 8.0.0 hi everyonei've read this article https://support.spotify.com/us/using_spotify/features/listen-to-local-files/ about how to add your local files to pc and mobile devices but the probl...

Ahmadreza_hk
Visitor
Plan Premium Device Huawei P10 Lite Operating System Android Oreo 8.0.0 hi everyone i've read this article https://support.spotify.com/us/using_spotify/features/listen-to-loc...
2019-09-02 1:40:34 AM
445 Views
0 replies
0 likes
Android
local files
Mobile
offline mode

445 Views
0 replies
0 likes

Google Clock "Couldn't connect to Spotify"

PlanPremiumCountryUnited KingdomDeviceOnePlus 6TOperating SystemAndroid Pie 9 My Question or IssueI cannot seem to get Spotify connected to my Google Clock app. I've tried restarting the phone, reinstalling Spotify and clearing the cache in between. ...

user-removed
Visitor
Plan Premium Country United Kingdom Device OnePlus 6T Operating System Android Pie 9 My Question or Issue I cannot seem to get Spotify connected to my Google Clock app. I've tried re...
2019-09-01 10:41:33 PM
781 Views
0 replies
4 likes
Connections
Google Clock
OnePlus 6t

781 Views
0 replies
4 likes

New Update Storage problem

With the new Update, there is no way to configure an external Storage (sd card) in the app. The menu item it dissapear and you can only download the music in the internal storage of the mobile.

rugbier01
Visitor
With the new Update, there is no way to configure an external Storage (sd card) in the app. The menu item it dissapear and you can only download the music in the internal storage of the mobile.
2019-09-01 10:28:10 PM
241 Views
0 replies
0 likes

241 Views
0 replies
0 likes

Spotify not playing downloaded playlists on my car stereo

PlanPremiumCountryUSADeviceEonon GA2178 Operating SystemAndriod 9My Question or IssueI have a car stereo that runs on android 9. I downloaded spotify on it and the app works fine most of the time. The issue I have is that it plays my downloaded playl...

RoGo64
Visitor
Plan Premium Country USA Device Eonon GA2178 Operating System Andriod 9 My Question or Issue I have a car stereo that runs on android 9. I downloaded spotify on it and the app works fi...
2019-09-01 3:31:40 PM
299 Views
0 replies
0 likes
Offline Android
Offline playlists unavailable

299 Views
0 replies
0 likes

Solved!!Superuser Contribution Random play with daily mix

Hello, It has been a few week since I have got issues with daily mix. In fact, the songs just play randomly. I have been trying to stop it by going into the parameter without finding the double arrows. And even when I find it, it is gray and I can't ...

Agemahpla
Casual Listener
Hello, It has been a few week since I have got issues with daily mix. In fact, the songs just play randomly. I have been trying to stop it by going into the parameter without finding the doubl...
2019-08-30 8:38:27 AM
2019-09-01 3:02:49 PM
Daisy
Spotify Legend
1880 Views
5 replies
0 likes

1880 Views
5 replies
0 likes

Spotify Playlists are bleep and keep on changing order

PlanPremiumCountryUkDeviceAll My Question or IssueMy playlists keep changing order. All albums in my playlists are going back to front, and then the songs seem to play in a random order from said album. To fix, everytime I open the playlist if I've p...

MouldyGoldie
Casual Listener
Plan Premium Country Uk Device All My Question or Issue My playlists keep changing order. All albums in my playlists are going back to front, and then the songs seem to play in a rando...
2019-09-01 11:19:58 AM
482 Views
0 replies
0 likes
order
Playlists

482 Views
0 replies
0 likes

Home album artwork is weird

PlanPremiumCountry Device Operating System My Question or IssueHome album artworks are too big! How to solve it?? Let me know the solution. Thanks.

sihyun359
Music Fan
Plan Premium Country Device Operating System My Question or Issue Home album artworks are too big! How to solve it?? Let me know the solution. Thanks.
2019-09-01 6:04:57 AM
211 Views
0 replies
0 likes

211 Views
0 replies
0 likes

"Play on Spotify"

Why "play on spotify" button is not present on Instagram. I have tried to uninstall and reinstall Spotify and Instagram both.even I had sacrificed my downloads after resetting my phone. Although JioSaavn -a music streaming app in India is showing tha...

Ompant
Casual Listener
Why "play on spotify" button is not present on Instagram. I have tried to uninstall and reinstall Spotify and Instagram both.even I had sacrificed my downloads after resetting my phone. Although JioS...
2019-09-01 2:30:52 AM
2019-09-01 4:47:32 AM
Noah
Spotify Star
372 Views
1 replies
0 likes

372 Views
1 replies
0 likes

Songs stop after 30 seconds and move on to next song

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

KatieA52
Casual Listener
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, ...
2019-08-28 9:36:50 PM
2019-09-01 4:26:54 AM
KatieA52
Casual Listener
1795 Views
4 replies
1 likes

1795 Views
4 replies
1 likes

Superuser Contribution Can't share to instagram story

PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueI can't share music to my instagram story and I've never had the option to. I am doing everything correctly, I have tried clearing cache and reinstalling both app...

Heartkinz17
Regular
Plan Premium Country USA Device Samsung Galaxy S7 Operating System Android My Question or Issue I can't share music to my instagram story and I've never had the option to. I ...
2019-07-09 6:41:10 PM
2019-08-31 9:14:42 PM
Heartkinz17
Regular
756 Views
2 replies
0 likes

756 Views
2 replies
0 likes

Solved!! Shuffle persists beyond current playlist

PlanPremiumCountry Device(Moto G6) My Question or IssueI've recently noticed that shuffling a playlist essentially turns on shuffle for the whole app. So if I shuffle all my liked songs, and then decide to play an album(expecting it to play sequentia...

trashbandit
Casual Listener
Plan Premium Country Device (Moto G6) My Question or Issue I've recently noticed that shuffling a playlist essentially turns on shuffle for the whole app. So if ...
2019-08-31 3:48:48 AM
2019-08-31 7:33:06 PM
Noah
Spotify Star
705 Views
3 replies
0 likes

705 Views
3 replies
0 likes

Nothing seems to work?

Android My Question or IssueMost things won't play at all, the one's that do play stop after 10 seconds. The web player won't load. I reinstalled, restarted phone etc. Any ideas?

Spoonofslurry
Casual Listener
Android My Question or Issue Most things won't play at all, the one's that do play stop after 10 seconds. The web player won't load. I reinstalled, restarted phone etc. Any ideas?
2019-08-31 2:49:05 AM
2019-08-31 6:46:39 PM
Noah
Spotify Star
450 Views
3 replies
0 likes

450 Views
3 replies
0 likes

Spotify on Note 10/ Frontier s3

Plan Premium swedenCountry swedenDeviceNote 10/Frontier s3Operating SystemAndroid My Question or Issue cant download spotify from the store on the watch, i guess there is no support yet to get spotify to work on the Frontier s3 when its connectet to ...

Jayzzon
Visitor
Plan Premium sweden Country sweden Device Note 10/Frontier s3 Operating System Android My Question or Issue cant download spotify from the store on the watch,...
2019-08-29 1:15:23 PM
2019-08-31 8:40:40 AM
Noah
Spotify Star
661 Views
1 replies
0 likes

661 Views
1 replies
0 likes

UI takes a long time to load when app is freshly opened

PlanPremium Family PlanCountryUSADevice(Samsung Galaxy 7)Operating System(Android Oreo) My Question or IssueWhen I open the spotify app on my phone and go to a playlist, I click on the 'dots' next to a song for 'more options', the menu screen doesn't...

Gandalf-el-Brown
Casual Listener
Plan Premium Family Plan Country USA Device (Samsung Galaxy 7) Operating System (Android Oreo) My Question or Issue When I open the spotify app on my phone and go to a p...
2019-08-22 12:04:41 AM
2019-08-31 2:15:24 AM
osornios
Spotify Star
659 Views
1 replies
2 likes

659 Views
1 replies
2 likes

Spotify keeps skipping or pausing songs on Samsung J3

My Spotify app on my Samsung Galaxy J3 has recently started constantly pausing or skipping to random other songs in the playlist when I'm listening to it on the go. It seems to have gotten worse over the last few days, to the point that the app is co...

ErikPardos
Newbie
My Spotify app on my Samsung Galaxy J3 has recently started constantly pausing or skipping to random other songs in the playlist when I'm listening to it on the go. It seems to have gotten worse over...
2019-08-29 11:29:13 AM
2019-08-31 1:55:42 AM
osornios
Spotify Star
517 Views
1 replies
0 likes

517 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Android

Forum Posts