Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47871 Views
  • 66 replies
  • 25 likes
  • 47871 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880418 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880418 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26931 Views
  • 4 replies
  • 0 likes
  • 26931 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify on android auto podcast not show all tracks

Best I had Android auto on a S24 Ultra, i use spotify premium and i had list form a pocast with 164 tracks, but Spotify is showing only the first 29 numbers, afther that the list ands. On my phone there are 164 tracks, is there a way to fix this?

  • Newbie
  • Best    I had Android auto on a S24 Ultra, i use spotify premium and i had  list form a pocast with 164 tracks, but Spotify is showing only the first 29 numbers, afther that the list...
  • Susan_GP
  • Moderator
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops when i use others apps

Im in a Xiaomi redmi note 10Spotify stops playing music randomly when i use others apps like intenet browser or even notepad, Twitter etc, sometimes it happen everytime i open other app others time nevers happenI reinstalled the appClear cacheRestart...

  • Casual Listener
  • Im in a Xiaomi redmi note 10 Spotify stops playing music randomly when i use others apps like intenet browser or even notepad, Twitter etc, sometimes it happen everytime i open other app others time...
  • Pi_31415
  • Casual Listener
  • 868 Views
  • 9 replies
  • 2 likes
  • 868 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify Crashes on Google Nest Hub 2nd Gen

PlanPremium (Family)CountryUKDeviceGoogle Nest Hub 2nd Gen My Question or IssueMy Spotify Premium (Family) account won't play on my Nest Hub 2. The app seems to try to open (plays the opening sound and "Spotify" flashes on the screen) but then I just...

  • Casual Listener
  • Plan Premium (Family) Country UK Device Google Nest Hub 2nd Gen   My Question or Issue My Spotify Premium (Family) account won't play on my Nest Hub 2. The app seems to try to open (play...
  • Jolkll
  • Visitor
  • 3740 Views
  • 7 replies
  • 1 likes
  • 3740 Views
  • 7 replies
  • 1 likes

Superuser Contribution Weird pop-up during podcasts

 I like to use Spotify for the JRE podcast, and recently there was a change of some sort that added a weird UI that says "About the podcast" below the video, I can't find how to remove it, the customer support couldn't figure it out for me either. I ...

Screenshot_20240421_040707_Spotify.jpg
  • Newbie
  •   I like to use Spotify for the JRE podcast, and recently there was a change of some sort that added a weird UI that says "About the podcast" below the video, I can't find how to remove it, the cust...
  • Novy
  • Moderator
  • 452 Views
  • 8 replies
  • 0 likes
  • 452 Views
  • 8 replies
  • 0 likes

Superuser Contribution Podcast episode displays the wrong time and will not play the full episode

An episode of a podcast I'm attempting to listen to is supposed to be 27 minutes long. However, when I play the episode the time display only shows 11:27 minutes. It will not play past this time, despite it being in the middle of the episode. I am on...

  • Newbie
  • An episode of a podcast I'm attempting to listen to is supposed to be 27 minutes long. However, when I play the episode the time display only shows 11:27 minutes. It will not play past this time, des...
  • Eni
  • Moderator
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify randomly stops while in offline mode

PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...

  • Visitor
  • Plan Premium Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...
  • trumpeterdave
  • Newbie
  • 8765 Views
  • 7 replies
  • 0 likes
  • 8765 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify breaking??

PlanFree/PremiumCountryUSADeviceSamsung Galaxy A14Operating SystemAndroid My Question or Issue Hi guys, I wasn't too sure where to ask this but every spotify account I make keeps breaking and I'm not sure why. My account acts as if it's offline (it's...

  • Newbie
  •   Plan Free/Premium Country USA Device Samsung Galaxy A14 Operating System Android   My Question or Issue   Hi guys, I wasn't too sure where to ask this but every spotify a...
  • Ivelina
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution My did I lose the ability to control Spotify with blue tooth ear buds?

I can control other apps by touching my earbuds ( Pause/Play).This morning this was no longer and option on Spotify only.

  • Visitor
  • I can control other apps by touching my earbuds ( Pause/Play). This morning this was no longer and option on Spotify only.
  • Elena
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Unusable

PlanPremiumCountryUSADeviceGalaxy S21Operating SystemAndeoid Version 14 One UI Version 6 My Question or IssueSpotify has been lagging for awhile. It would say it was offline when it wasn't, songs just stopping and restarting minutes later, nothing wo...

  • Regular
  • Plan Premium Country USA Device Galaxy S21 Operating System Andeoid Version 14 One UI Version 6   My Question or Issue Spotify has been lagging for awhile. It would say it was offline ...
  • Joan
  • Moderator
  • 777 Views
  • 7 replies
  • 1 likes
  • 777 Views
  • 7 replies
  • 1 likes

Solved!! No puedo canjear mi pin de 1 mes

Compré mi tarjeta de regalo 1 mes para Spotify premium, en Alkosto y me enviaron el pin como siempre lo he hecho pero está vez no me deja canjear el pin, me sale un aviso en letrero rojo que dice: Algo salió mal. Inténtalo de nuevo o acude a nuestro ...

  • Visitor
  • Compré mi tarjeta de regalo 1 mes para Spotify premium, en Alkosto y me enviaron el pin como siempre lo he hecho pero está vez no me deja canjear el pin, me sale un aviso en letrero rojo que dice: Al...
  • osornios
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution View blocked music/artists

PlanPremium Operating SystemAndroid My Question or IssueI have an issue. My 2-years old son was playing with phone few days ago and I can see now that some songs and artists are blocked or missing. Can I see full blocklist somehow or reset it complet...

  • Casual Listener
  • Plan Premium   Operating System Android   My Question or Issue I have an issue. My 2-years old son was playing with phone few days ago and I can see now that some songs and artists a...
  • shzykh
  • Newbie
  • 55017 Views
  • 8 replies
  • 7 likes
  • 55017 Views
  • 8 replies
  • 7 likes

i can't change my country

i'm open my spotify account on browser, but i can't change my country because there are nothing menu that i can choose

  • Visitor
  • i'm open my spotify account on browser, but i can't change my country because there are nothing menu that i can choose
  • Amayy
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2013 Kia Soul shuffle turns off if I use steering wheel buttons.

I have to push the button on my phone screen if I want to skip a song and keep shuffle on. Is there a way to fix this?

  • Visitor
  • I have to push the button on my phone screen if I want to skip a song and keep shuffle on. Is there a way to fix this?
  • MartinT
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution An advertisement has been playing for 13 min and I can't play anything else

The advertisement says "disfruta un control total sobre tus listas de reproducción" and it has been playing for 14 mins now, although it says it is 26s long. I don't know what to do because I can't play any song or playlist. I tried to uninstall and ...

  • Visitor
  • The advertisement says "disfruta un control total sobre tus listas de reproducción" and it has been playing for 14 mins now, although it says it is 26s long. I don't know what to do because I can't p...
  • MartinT
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I force stop downloading endless downloads on Spotify

Plan PremiumCountry EstDevice Google pixel 6Operating System Android My Question or IssueSpotify keeps downloading 100s of tracks. Whenever it connects to wifi, it just updates endlessly. When I make a hotspot on a separate device, Spotify somehow ma...

  • Casual Listener
  • Plan Premium Country Est Device Google pixel 6 Operating System Android   My Question or Issue Spotify keeps downloading 100s of tracks. Whenever it connects to wifi, i...
  • ziggy3
  • Casual Listener
  • 2790 Views
  • 5 replies
  • 0 likes
  • 2790 Views
  • 5 replies
  • 0 likes

Superuser Contribution Latest Update ( Samsung Galaxy s23 ultra )

PlanFree/PremiumCountry Device(e 8, Samsung GaOperating System(iOS 10, Android Oreo, Windows 10,etc.) Hey all, I got a notification to update my app this morning , I did it ( over WiFi ) and apparently it was 65 GB? Am I seeing this right? Does that ...

  • Newbie
  • Plan Free/Premium Country   Device (e 8, Samsung Ga Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hey all, I got a notification to update my app this morning , I ...
  • Vasil
  • Moderator
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Spotify APP for Android SUCKS

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AlejaR
  • Moderator
  • 348 Views
  • 1 replies
  • 1 likes
  • 348 Views
  • 1 replies
  • 1 likes

Superuser Contribution Turning off shuffle on Android issues

When turning off shuffle and the current song finishes the next song doesn't play, previous it used to play the next unshuffled song.Also switching between the shuffle, smart shuffle and no shuffle can lag a lot and sometimes just stays on smart shuf...

  • Visitor
  • When turning off shuffle and the current song finishes the next song doesn't play, previous it used to play the next unshuffled song. Also switching between the shuffle, smart shuffle and no shuff...
  • AlejaR
  • Moderator
  • 434 Views
  • 6 replies
  • 1 likes
  • 434 Views
  • 6 replies
  • 1 likes

Superuser Contribution the mobile application does not work

everything works fine on the desktop, but the app on the phone doesn't work correctly. all the data of my account is saved, but the settings are reset, any single track isn`t available to me, my playlists are displayed on the main screen, but they ha...

  • Newbie
  • everything works fine on the desktop, but the app on the phone doesn't work correctly. all the data of my account is saved, but the settings are reset, any single track isn`t available to me, my play...
  • Vasil
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs showing up repeatedly and changing after scrolling

I have four of an artist's albums saved and downloaded but I've downloaded them from the artist's liked songs area. When I'm offline and I go to play them it doesn't display all the songs, instead showing some of them up to 4 times. After scrolling d...

  • Casual Listener
  • I have four of an artist's albums saved and downloaded but I've downloaded them from the artist's liked songs area. When I'm offline and I go to play them it doesn't display all the songs, instead sh...
  • Maria
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes