Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47090 Views
  • 66 replies
  • 25 likes
  • 47090 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879983 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879983 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26865 Views
  • 4 replies
  • 0 likes
  • 26865 Views
  • 4 replies
  • 0 likes

Song filtering hides last song

Galaxy s8+, Premium sub.Filtering my liked songs gives a list where the last song in the list is covered by the bar at the bottom of the app that shows the currently playing song. If I filter for a list and scroll to the bottom, it is always half cut...

  • Regular
  • Galaxy s8+, Premium sub. Filtering my liked songs gives a list where the last song in the list is covered by the bar at the bottom of the app that shows the currently playing song. If I filter for a...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

'Library Full' error message - but my storage is nearly empty!

PlanPremiumCountryUKDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueI keep on getting an error message saying that my 'library is full' and that I 'need to remove more music' to continue downloading songs for usage offline. However, t...

  • Newbie
  • Plan Premium Country UK Device Huawei P20 Pro Operating System Android   My Question or Issue I keep on getting an error message saying that my 'library is full' and that I 'need to re...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Latest update from spotify on android

i find that the latest update for spotify premium on android sets the user interface back quite a bit and i think its trash. I have had songs randomly stop or start over. There is a long delay to try to do anything. One of my biggest issues is splitt...

  • Newbie
  • i find that the latest update for spotify premium on android sets the user interface back quite a bit and i think its trash. I have had songs randomly stop or start over. There is a long delay to try...
  • ngane22
  • Newbie
  • 328 Views
  • 1 replies
  • 2 likes
  • 328 Views
  • 1 replies
  • 2 likes

Android: I can't Shuffle Everytime I chose a new song

PlanPremiumCountryMalaysiaDevice(Samsung Galaxy 6+ Edge)Operating System(Android N) My Question or IssueI'm having problem whenever I chose a brand new song in the Liked Playlist. For example if I was scrolling for a song that I like I would just pre...

  • Newbie
  •   Plan Premium Country Malaysia Device (Samsung Galaxy 6+ Edge) Operating System (Android N)   My Question or Issue I'm having problem whenever I chose a brand new song in the Li...
  • MaxieWoxy
  • Roadie
  • 269 Views
  • 1 replies
  • 2 likes
  • 269 Views
  • 1 replies
  • 2 likes

Shuffle turns off once you play a song from your 'Liked Songs'

PlanPremiumCountryRomaniaDeviceXiaomi Mi A1Operating SystemAndroid Pie My Question or IssueHey, for some reason whenever I tap play on a song in my 'Liked Songs' playlist, shuffle turns off automatically. It used to be always on if you set it so but ...

  • Casual Listener
  •   Plan Premium Country Romania Device Xiaomi Mi A1 Operating System Android Pie   My Question or Issue Hey, for some reason whenever I tap play on a song in my 'Liked Songs' play...
  • MaxieWoxy
  • Roadie
  • 417 Views
  • 1 replies
  • 0 likes
  • shuffle
  • 417 Views
  • 1 replies
  • 0 likes

Shuffle all songs in library

So every so often I like to shuffle all the songs I've added to my library. Thanks to the new UI that seems to be impossible. Either bring this functionality back or please tell me how to do this with going through and liking hundreds of songs.

  • Newbie
  • So every so often I like to shuffle all the songs I've added to my library. Thanks to the new UI that seems to be impossible. Either bring this functionality back or please tell me how to do this wit...
  • MaxieWoxy
  • Roadie
  • 300 Views
  • 1 replies
  • 1 likes
  • 300 Views
  • 1 replies
  • 1 likes

Song repeats

PlanPremiumCountryAmericaDeviceMoto G6 Play My Question or IssueI've been having an issue recently where any time I listen to a new artist on shuffle the song playing will repeat itself once or even multiple times before playing a new one. I don't ha...

  • Newbie
  •   Plan Premium Country America Device Moto G6 Play   My Question or Issue I've been having an issue recently where any time I listen to a new artist on shuffle the song playing wil...
  • GaroT
  • Newbie
  • 319 Views
  • 1 replies
  • 1 likes
  • 319 Views
  • 1 replies
  • 1 likes

Playlist > sort by "recently added" not working properly

PremiumUSA Device - Motorolla XPureOperating System(Android 7.0) My Question or Issue When sorting through my playlist, I notice that several that I have saved on my desktop application are not there on my mobile application. While on the mobile app,...

  • Newbie
  •     Premium USA   Device - Motorolla XPure Operating System (Android 7.0)   My Question or Issue   When sorting through my playlist, I notice that several tha...
  • 279 Views
  • 0 replies
  • 1 likes
  • 279 Views
  • 0 replies
  • 1 likes

Recently played on android

PlanFree/PremiumCountryNorwayDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Samsung Galaxy 9My Question or IssueHi. After the recent update the "recently played" option is gone on my an...

  • Newbie
  • Plan Free/Premium Country Norway Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Samsung Galaxy 9 My Question or Issu...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Spotify won't play certain songs on mobile phone offline

INFO: United Kingdom, Spotify Premium, Sony Experia Z3, Android My Question or Issue Hi folks, it's my first time here and I have to admit that I'm not very techy, but I'm hoping someone can help me with a problem I have. I've looked through some thr...

  • Casual Listener
  • INFO: United Kingdom, Spotify Premium, Sony Experia Z3, Android   My Question or Issue   Hi folks, it's my first time here and I have to admit that I'm not very techy, but I'm hoping so...
  • robertflac
  • Casual Listener
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Liked Songs

PlanPremiumCountryCanada DeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueIs it possible to download an album without automatically "liking" all songs and adding to my "Liked Songs" playlist? I'm coming from Google Play Music wh...

  • Newbie
  • Plan Premium Country Canada   Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue Is it possible to download an album without automatically "liking" all ...
  • 497 Views
  • 0 replies
  • 2 likes
  • 497 Views
  • 0 replies
  • 2 likes

Spotify lose connection after app restart [Oneplus 6T]

PlanPremiumCountrySwedenDeviceOneplus 6TOperating SystemOxygenOS 9.0.14 My Question or IssueSo right now i have to uninstall and reinstall spotify everytime i want to listen to music since for some reason the app doesn't connect to the servers after ...

  • Casual Listener
  • Plan Premium Country Sweden Device Oneplus 6T Operating System OxygenOS 9.0.14   My Question or Issue So right now i have to uninstall and reinstall spotify everytime i want to listen ...
  • Drashier
  • Casual Listener
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Chromecast - Random crashes and other issues

Family PlanPremiumUnited States DeviceChromecast - First GenerationPixel - OriginalOperating SystemAndroid Pie When casting, the Chromecast app randomly crashes. Also, it is not possible to select a different song or use any of the controls (forward,...

  • Visitor
  • Family Plan Premium United States   Device Chromecast - First Generation Pixel - Original Operating System Android Pie   When casting, the Chromecast app randomly crashes. Also, i...
  • 1038 Views
  • 0 replies
  • 10 likes
  • 1038 Views
  • 0 replies
  • 10 likes

How do I access videos in the app?

How can I play videos in the app? I've tried to search for artists that I know have videos on Spotify but it doesn't show any videos in the results. Is it possible that the videos feature is not available in my country? PlanPremiumCountryCzech Republ...

  • Casual Listener
  • How can I play videos in the app? I've tried to search for artists that I know have videos on Spotify but it doesn't show any videos in the results. Is it possible that the videos feature is not avai...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Filter albums or artists that I recently heard

I want to filter my albums or artists on android by the Filter "recently heard" but it is not there. I like to listen to the artists I recently added. In the old version you could see all the albums, playlists and podcasts you recently heard, now thi...

  • Newbie
  • I want to filter my albums or artists on android by the Filter "recently heard" but it is not there. I like to listen to the artists I recently added. In the old version you could see all the albums,...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Music shuffeling without shuffle on.

PlanPremiumCountryGermanyDeviceOnePlus 7 Pro Operating SystemAndroid 9 My Question or IssueDon't know if it is a new feature with the newest design update but, when I select a song from my playlist then it doesn't go along the playlist anymore it jus...

  • Newbie
  •   Plan Premium Country Germany Device OnePlus 7 Pro  Operating System Android 9   My Question or Issue Don't know if it is a new feature with the newest design update but, w...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Add an option to put songs on replay using the notification/widget

DeviceOnePlus 7 Pro Operating SystemAndroid My Question or IssueIs there an option for you guys to add a simple option in the Spotify music notification and widget to easily put songs on replay without having to launch the app? It would be really use...

  • Casual Listener
  • Device OnePlus 7 Pro   Operating System Android   My Question or Issue Is there an option for you guys to add a simple option in the Spotify music notification and widget to easily p...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Nameless, empty playlist

PlanPremium CountryJapan DeviceSamsung Galaxy S10+ Operating SystemAndroid Pie My Question or IssueSpotify curated an empty playlist for me after the new layout.

  • Regular
  • Plan Premium   Country Japan   Device Samsung Galaxy S10+   Operating System Android Pie   My Question or Issue Spotify curated an empty playlist for me after the new...
  • 704 Views
  • 0 replies
  • 0 likes
  • 704 Views
  • 0 replies
  • 0 likes

Visual bug on since the lastest update (8.5.10.774)

PlanPremiumCountryFranceDeviceOnePlus 7 ProOperating SystemAndroid + OxygenOs My Question or IssueWhen I'm looking for a song while using the search option in my *liked music* when I scroll I noticed that the lastest song is hidden by *the stream mus...

  • Newbie
  • Plan Premium Country France Device OnePlus 7 Pro Operating System Android + OxygenOs   My Question or Issue When I'm looking for a song while using the search option in my *liked music...
  • 441 Views
  • 0 replies
  • 0 likes
  • bug
    hide
    music
    Scroll
  • 441 Views
  • 0 replies
  • 0 likes