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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43019 Views
  • 66 replies
  • 25 likes
  • 43019 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878290 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878290 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26454 Views
  • 4 replies
  • 0 likes
  • 26454 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify ghost ad

PlanFreeCountryRomaniaDeviceSamsung A3 2017Operating SystemAndroid Oreo My Question or IssueI regularly encounter ads like the one in the picture, which are completely inactive. I click either on the ad or the dismiss button, but none of them work, b...

  • Visitor
  • Plan Free Country Romania Device Samsung A3 2017 Operating System Android Oreo   My Question or Issue I regularly encounter ads like the one in the picture, which are completely i...
  • user-removed
  • Not applicable
  • 736 Views
  • 4 replies
  • 0 likes
  • 736 Views
  • 4 replies
  • 0 likes

Spotify App doesn't show Songs

PremiumNew Zealand DeviceSamsung Galaxy S10 My Question or IssueMy 'Your Library' tab doesn't have the option for 'Songs'Nor does it have recently played songs or the usual options

  • Newbie
  • Premium New Zealand   Device Samsung Galaxy S10   My Question or Issue My 'Your Library' tab doesn't have the option for 'Songs' Nor does it have recently played songs or the usual ...
  • Deadjim
  • Roadie
  • 968 Views
  • 1 replies
  • 0 likes
  • 968 Views
  • 1 replies
  • 0 likes

Crash when using a search filter in a playlist

PlanPremiumCountryUnited KingdomDeviceOnePlus 5TOperating SystemAndroid 9 My Question or IssueWhen looking at a playlist, if I type a search then either leave the app for a while or lock my phone for a while, when I come back to Spotify, it crashes t...

  • Casual Listener
  • Plan Premium Country United Kingdom Device OnePlus 5T Operating System Android 9   My Question or Issue When looking at a playlist, if I type a search then either leave the app for a...
  • 501 Views
  • 0 replies
  • 0 likes
  • Crash
  • 501 Views
  • 0 replies
  • 0 likes

Android TV Spotify app. does not remember login/password

PlanFamily PremiumCountryFranceDeviceXiaomi Mibox 3 (international version)Operating SystemAndroid TV 8.0.0Spotify version1.16.0 (16 April 2019). My Question or IssueHelloThe Android TV version of Spotify does not remember the login/password informat...

  • Casual Listener
  • Plan Family Premium Country France Device Xiaomi Mibox 3 (international version) Operating System Android TV 8.0.0 Spotify version 1.16.0 (16 April 2019).   My Question or Issue Hell...
  • 521 Views
  • 0 replies
  • 2 likes
  • 521 Views
  • 0 replies
  • 2 likes

Spotify will not start - android

Plan:Premium FamilyCountry: AustraliaDevice: Samsung Note 3Operating System: Android 5.0 My Question or IssueSpotify does not open. Just get a black screen for a few seconds then it closes. I have tried the following but it still does not open.Clear ...

  • Regular
  • Plan:Premium Family Country:           Australia Device:              Samsung No...
  • SisterSkaoi
  • Newbie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Bibliothek enthällt keine Songs mehr

PlanPremiumCountryDeutschlandDevice(Samsung Galaxy 9)Operating SystemAndroid Oreo My Question or IssueIch kann zwar von meinem Computer also über das Windows Programm auf meine Lieder in der Bibliothek zugreifen, über mein Smartphone jedoch nicht. Da...

  • Newbie
  • Plan Premium Country Deutschland Device (Samsung Galaxy 9) Operating System Android Oreo   My Question or Issue Ich kann zwar von meinem Computer also über das Windows Programm au...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Playlist plays in wrong order. (Shuffle is off)

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid 9 Pie My Question or IssueI have a playlist with around ~60 songs in it. Whenever I press the first song it starts playing, but the next songs aren't in the order they are in the...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android 9 Pie   My Question or Issue I have a playlist with around ~60 songs in it. Whenever I press the first so...
  • 458 Views
  • 0 replies
  • 2 likes
  • 458 Views
  • 0 replies
  • 2 likes

Bluetooth headphones keep launching and playing spotify

PlanFamilyCountry DeviceSONY Xperia Operating SystemANDROID 6.0.1 My Question or IssueHello I'm hoping someone here can offer assistance as I'm st my wits end. Recently Spotify launches on its own and starts playing. I have a pair of Bluetooth tredz ...

  • Regular
  •   Plan Family Country   Device SONY Xperia  Operating System ANDROID 6.0.1   My Question or Issue Hello   I'm hoping someone here can offer assistance as I'm st ...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Bug while skipping songs

Hey there, While you're skipping song the bar that shows how long the song is playing continue and doesn't reset PlanPremiumCountry DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue

  • Casual Listener
  • Hey there,  While you're skipping song the bar that shows how long the song is playing continue and doesn't reset   Plan Premium Country   Device Samsung Galaxy 8 Operating Sy...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Music stop playing (Samsung Galaxy S9)

Hello I have problem with my new Samsung Galaxy S9. When my screen goes off then the music stop playing. It might be the software problem, and I don't know what to do about it. This problem annoy me!

  • Casual Listener
  • Hello I have problem with my new Samsung Galaxy S9. When my screen goes off then the music stop playing. It might be the software problem, and I don't know what to do about it. This problem annoy me!...
  • Alfrs
  • Newbie
  • 549 Views
  • 1 replies
  • 4 likes
  • 549 Views
  • 1 replies
  • 4 likes

Sort Library by Titles

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueUntil recently I was able to sort my music from my library by titles, but now I have lost this functionality on my Samsung S7. I can now only sort my library b...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android   My Question or Issue Until recently I was able to sort my music from my library by titles, but now I hav...
  • 227 Views
  • 0 replies
  • 0 likes
  • Samsung Galaxy 7
    Sort Songs
    titles
  • 227 Views
  • 0 replies
  • 0 likes

Spotify pro tip, how to disable?

PlanPremiumCountryBrazilDeviceSamsung J4Operating SystemAndroid Oreo My Question or IssueEven with premium i'm getting this "Pro Tips", but it's really annoying, how can i make it stop?

  • Newbie
  • Plan Premium Country Brazil Device Samsung J4 Operating System Android Oreo   My Question or Issue Even with premium i'm getting this "Pro Tips", but it's really annoying, how can...
  • 977 Views
  • 0 replies
  • 10 likes
  • Premium
    Pro tip
  • 977 Views
  • 0 replies
  • 10 likes

Mal funzionamento dell'app con continui messaggi di errore

Pianoforte premioNazioneItaliaDispositivo LG G7 Lg g7Sistema operativo Android 8.0.0 La mia domanda o problemaL'applicazione mi dà problemi, interrompendo l'ascolto della musica e bloccandosi durante la ricerca dellle tracce da me Cercate. Un problem...

  • Newbie
  • Pianoforte  premio Nazione Italia Dispositivo LG G7  Lg g7 Sistema operativo  Android 8.0.0   La mia domanda o problema L'applicazione mi dà problemi, interrompendo l'...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs saved to Your Music showing in desktop app but not in android app

PlanPremiumCountryColombiaDeviceGalaxy S8 and Galaxy S10Operating SystemWindows 10 My Question or IssueHello! Since around january I've been having this issue: some tracks that I save to Your Music/Liked Songs cannot be found under the same playlist ...

  • Casual Listener
  • Plan Premium Country Colombia Device Galaxy S8 and Galaxy S10 Operating System Windows 10   My Question or Issue Hello! Since around january I've been having this issue: some tracks th...
  • diegolramirez
  • Casual Listener
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

Instagram Stories Play on Spotify Problem

PlanPremiumCountryTurkeyOperating SystemAndroid Kitkat 4.4 My Question or Issuei can share a song on Instagram Stories but it doesn't have this "Play on Spotify" button, how can i solve this problem? My friend doesn't have this problem on his iPhone ...

  • Casual Listener
  • Plan Premium Country Turkey Operating System Android Kitkat 4.4   My Question or Issue i can share a song on Instagram Stories but it doesn't have this "Play on Spotify" button, how can ...
  • mrtcndgrl
  • Casual Listener
  • 1292 Views
  • 2 replies
  • 0 likes
  • 1292 Views
  • 2 replies
  • 0 likes

Sorting title stoped ignoring artcles (the, a, an)

PlanPremiumCountryNLDeviceFP2 and Samsung Galaxy Tab S3Operating SystemAndroid 7.1.2 (FP2) and Android 8.0.0 (Samsung) My IssueSince the last Spotify update this Sunday the sorting function for Title has stoped ignoring artcles (the, a, an). Sorting ...

  • Regular
  • Plan Premium Country NL Device FP2 and Samsung Galaxy Tab S3 Operating System Android 7.1.2 (FP2) and Android 8.0.0 (Samsung)   My Issue Since the last Spotify update this Sunday ...
  • Helmi_rat
  • Regular
  • 926 Views
  • 2 replies
  • 5 likes
  • 926 Views
  • 2 replies
  • 5 likes

Superuser Contribution My Library Artists not showing my music

PlanPremiumCountry DeviceGalaxy S9Operating SystemAndroid Pie My Question or IssueSo I recently got Spotify Premium, and I'm loving it. On my PC at least.....On the mobile app, however, I'm not able to get even as much functionality as I did with Spo...

  • Casual Listener
  • Plan Premium Country   Device Galaxy S9 Operating System Android Pie   My Question or Issue So I recently got Spotify Premium, and I'm loving it. On my PC at least..... On the mo...
  • Guido
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution No control in lock screen on Android Pie

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid Pie 9.0 April 2019 Patch there is the problem that I can no longer control Spotify on the lock screen although the controls are all displayed. The device is a Samsung Galaxy S8 p...

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android Pie 9.0 April 2019 Patch   there is the problem that I can no longer control Spotify on the lock screen al...
  • Guido
  • Spotify Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution Controls for Spotify won't work via any Bluetooth device

PlanPremiumCountryUKDevice(OnePlus 6T)Operating System(Android 9 / Oxygen OS - 9.0.13) My Question or IssueAs of last month, if I connect my phone to a Bluetooth device ( my car, headphones, portable speakers etc... ) The inline controls on the Bluet...

  • Newbie
  • Plan Premium Country UK Device (OnePlus 6T) Operating System (Android 9 / Oxygen  OS - 9.0.13)   My Question or Issue As of last month, if I connect my phone to a Bluetooth device...
  • Guido
  • Spotify Legend
  • 1109 Views
  • 2 replies
  • 0 likes
  • 1109 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Stories not working after latest update

PlanPremiumCountryPolandDeviceSamsung Galaxy A5 2016 (SM-A510F)Operating SystemAndroid 7.0 Nougat My Question or IssueAfter the latest update of Spotify app, sharing to Instagram Stories doesn't work. The option appears but when I'm choosing it, it j...

  • Newbie
  • Plan Premium Country Poland Device Samsung Galaxy A5 2016 (SM-A510F) Operating System Android 7.0 Nougat   My Question or Issue After the latest update of Spotify app, sharing to Insta...
  • Katerina
  • Spotify Legend
  • 290 Views
  • 1 replies
  • 1 likes
  • 290 Views
  • 1 replies
  • 1 likes