Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 67960 Views
  • 69 replies
  • 26 likes
  • 67960 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28974 Views
  • 5 replies
  • 0 likes
  • 28974 Views
  • 5 replies
  • 0 likes

How to listen to radio offline

PlanPremiumCountry USADeviceSamsung Galaxy S8 My Question or Issue Got an email about the new october update that mentions you can listen to radio stations offline now. I was wondering how this is done since after switching to offline mode accessing ...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung Galaxy S8   My Question or Issue  Got an email about the new october update that mentions you can listen to radio stations offline now....
  • flaep
  • Newbie
  • 4385 Views
  • 2 replies
  • 20 likes
  • 4385 Views
  • 2 replies
  • 20 likes

Solved!! [Premium] Radio feature missing

PlanPremium DeviceHuaweiOperating SystemAndroid 7.0 My Question or Issue The radio feature is missing since the last update.

  • Casual Listener
  •   Plan Premium   Device Huawei Operating System Android 7.0   My Question or Issue  The radio feature is missing since the last update. 
  • AeroZ
  • Composer
  • 1413 Views
  • 4 replies
  • 0 likes
  • 1413 Views
  • 4 replies
  • 0 likes

ALBUM: Spectrum – Timeless Moment

Download Brand new album by Spectrum titled Timeless Moment .Timeless Moment is the second mini album by SPECTRUM. It will be released on November 4, 2018 with "What Do I Do" serving as the album's title track. Track list"What Do I Do" ,"Sad Story""D...

  • Newbie
  • Download Brand new album by Spectrum titled Timeless Moment .Timeless Moment is the second mini album by SPECTRUM. It will be released on November 4, 2018 with "What Do I Do" serving as the album's t...
  • 749 Views
  • 0 replies
  • 0 likes
  • 749 Views
  • 0 replies
  • 0 likes

Spotify is slow for songs to start (at least in the Netherlands)

Dince I switeched to the premium pkan I notice that starting a song take a lot of time.not sure if it’s the new app or vecoming premium family plan client. It’s annoying.Feels like the server has trouble finding or starting the music data stream. Or ...

  • Newbie
  • Dince I switeched to the premium pkan I notice that starting a song take a lot of time. not sure if it’s the new app or vecoming premium family plan client. It’s annoying. Feels like the server has...
  • 443 Views
  • 0 replies
  • 1 likes
  • complaint
    Premium accounts
    Slow download
  • 443 Views
  • 0 replies
  • 1 likes

Suddenly unable to download songs over mobile data

PlanPremiumCountryAustralia DeviceSony XZ PremiumOperating SystemAndroid 8.0.0 My Question or Issue In the last day I have become unable to download music over mobile (cellular) data. Here are the actions I have taken so far in an attempt to rectify ...

  • Casual Listener
  •   Plan Premium Country Australia   Device Sony XZ Premium Operating System Android 8.0.0   My Question or Issue  In the last day I have become unable to download music...
  • 531 Views
  • 0 replies
  • 0 likes
  • broken
    can't
    Mobile
  • 531 Views
  • 0 replies
  • 0 likes

Android

I can't download music when I turn on mobile data.I go to turn on download using cellular,but it still can't work.

  • Regular
  • I can't download music when I turn on mobile data.I go to turn on download using cellular,but it still can't work.  
  • Vivianjn
  • Regular
  • 950 Views
  • 8 replies
  • 0 likes
  • HTC One A9
  • 950 Views
  • 8 replies
  • 0 likes

widget doesnt display current song

just switched from google music. seems like the widget is pretty useless for spotify... I am using google pixel 2, the widget doesnt even show the currently playing song (seems to be 2 songs behind). Is this common? any ideas? It seems the android ve...

  • Casual Listener
  •   just switched from google music.   seems like the widget is pretty useless for spotify... I am using google pixel 2, the widget doesnt even show the currently playing song (seems to be...
  • 586 Views
  • 0 replies
  • 0 likes
  • 586 Views
  • 0 replies
  • 0 likes

USB type C adapter

PlanPremiumCountry PolandDeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0.0 My Question or Issue Hi Guys,so i was thinking about futerproofing my headset system. And by that i mean jump from 3,5 mm jack to usb c headphones. Well not realy becau...

  • Casual Listener
  • Plan Premium Country  Poland Device Samsung Galaxy Note 8 Operating System Android 8.0.0   My Question or Issue  Hi Guys, so i was thinking about futerproofing my headset sy...
  • 745 Views
  • 0 replies
  • 0 likes
  • OTG
    USB C
  • 745 Views
  • 0 replies
  • 0 likes

Songs keep skipping!

PlanPremiumCountry DeviceSamsung Galaxy S6 Operating SystemAndroid version 7.0 Songs continue to skip by themselves. I have removed and re-installed the app and it works for the day and it happens again and again. This was also happening in the web p...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S6  Operating System Android version 7.0  Songs continue to skip by themselves. I  have removed and re-installed the app ...
  • Jessy0775
  • Casual Listener
  • 787 Views
  • 2 replies
  • 0 likes
  • Samsung S6
    skipping
    skips
  • 787 Views
  • 2 replies
  • 0 likes

Equalizer bug

PlanPremiumDeviceSamsung Galaxy S9Operating System Android OreoMy Question or Issue Whenever my audio is interrupted by any other application, the quality of audio gets really bad when Spotify resumes playing music. The only way to solve it is to for...

  • Newbie
  • Plan Premium Device Samsung Galaxy S9 Operating System  Android Oreo My Question or Issue  Whenever my audio is interrupted  by any other application,  the quality of ...
  • 417 Views
  • 0 replies
  • 0 likes
  • 417 Views
  • 0 replies
  • 0 likes

Radio - not working (Premium user)

Hi, I have been looking for an answer for this for a long time, but all the topic I found were from free users who reported radio not working for them on the phone. I subscribe and pay, however since the update I have no option to play radio on my ph...

  • Casual Listener
  • Hi,   I have been looking for an answer for this for a long time, but all the topic I found were from free users who reported radio not working for them on the phone.    I subscrib...
  • sterymixer
  • Casual Listener
  • 566 Views
  • 2 replies
  • 0 likes
  • 566 Views
  • 2 replies
  • 0 likes

Download button clicked but nothing happens

Plan: Premium Country: USA Device: LG V30 Operating System: Android 8.0.0 My Question or IssueWhen I click the download slider in the album screen nothing happens. If I go out and back in the slider is no longer slid. Similar if I try to click Save f...

  • Newbie
  • Plan: Premium   Country: USA   Device: LG V30   Operating System: Android 8.0.0     My Question or Issue When I click the download slider in the album scree...
  • 975 Views
  • 0 replies
  • 2 likes
  • 975 Views
  • 0 replies
  • 2 likes

Superuser Contribution Spotify does not repeat from the top of a playlist

PlanPremiumCountryUSofA DeviceGoogle Pixel (the OG one)Operating SystemAndroid 9 Pie, Fedora Linux 28 My Question or IssueWhy on Zeus's good Earth does Spotify not repeat from the top of a playlist?I start a playlist (that I've deftly crafted and cur...

  • Newbie
  • Plan Premium Country USofA   Device Google Pixel (the OG one) Operating System Android 9 Pie, Fedora Linux 28   My Question or Issue Why on Zeus's good Earth does Spotify not rep...
  • Peter
  • Spotify Legend
  • 944 Views
  • 1 replies
  • 1 likes
  • bug
    bug report
    playlist bug
    playlist issue
    repeat
    repeat issue
  • 944 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot open albums or see all artists allbums - says i'm offline

PlanPremiumCountry DeviceHuawei P20 ProOperating System(Android 8.) My Question or Issue I have an issue with Spotify App v 8.4.75.670 armV7.Basically I cannot enter album to see song's list of an artist, or/and cannot display a list of all artist al...

  • Casual Listener
  • Plan Premium Country   Device Huawei P20 Pro Operating System (Android 8.)   My Question or Issue   I have an issue with Spotify App v 8.4.75.670 armV7. Basically I cannot ...
  • Peter
  • Spotify Legend
  • 3654 Views
  • 1 replies
  • 1 likes
  • 3654 Views
  • 1 replies
  • 1 likes

Dead playlist

My Question or IssueI followed a playlist called Popchill Out. The playlist used to update itself, addings new songs and deleting some every often. But after some major updates, it no longer have new songs. The songs are the same every day. Is there ...

  • Casual Listener
  • My Question or Issue I followed a playlist called Popchill Out.  The playlist used to update itself, addings new songs and deleting some every often.  But after some major updates, it no l...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify CRASHING

PlanPremiumCountry BRAZILDeviceSamsung Galaxy S8 PlusOperating SystemAndroid Oreo My Question or Issue Since last 2 uptades (Now I'm using version 8.4.77.779) Spotify just crashes after 15 ou 20 seconds. Its not possible to listen any music since eve...

  • Casual Listener
  • Plan Premium Country  BRAZIL Device Samsung Galaxy S8 Plus Operating System Android Oreo   My Question or Issue  Since last 2 uptades (Now I'm using version 8.4.77.779) ...
  • Peter
  • Spotify Legend
  • 696 Views
  • 1 replies
  • 0 likes
  • 696 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing and/or working

PlanPremiumCountry NetherlandsDeviceSamsung Galaxy S6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For the last three days, Spotify randomly (mostly just after a few seconds) stops playing a song or crashes completely. ...

  • Newbie
  • Plan Premium Country  Netherlands Device Samsung Galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  For the last three days, Spot...
  • Peter
  • Spotify Legend
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Superuser Contribution Issue with loading albums

PlanPremium 8.4.75.670CountryAustriaDeviceSamsung Note 8Operating SystemAndroid 8 My Question or IssueNot quite sure when the issue first appeard but I currently hace to select an album twice to get it to load. When I click on an album the first time...

  • Newbie
  • Plan Premium 8.4.75.670 Country Austria Device Samsung Note 8 Operating System Android 8   My Question or Issue Not quite sure when the issue first appeard but I currently hace to sele...
  • Peter
  • Spotify Legend
  • 572 Views
  • 1 replies
  • 1 likes
  • 572 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify tells me I'm offline but I'm not.

Hello,I got a googl pixel 2 and occasionally my Spotify will say I'm offline and I definitely have internet and the box to turn that on and off is definitely set to be online. The only way I can fix this is uninstall the app and reinstalled. Any help...

  • Newbie
  •  Hello, I got a googl pixel 2 and occasionally my Spotify will say I'm offline and I definitely have internet and the box to turn that on and off is definitely set to be online. The only way I ...
  • Peter
  • Spotify Legend
  • 715 Views
  • 1 replies
  • 1 likes
  • 715 Views
  • 1 replies
  • 1 likes

Sound goes down when another in app makes a sound

I like to listen to music on spotify while I learn languages with Duolingo. But it us pretty annoying that the volume keeps changeing for a split second when ever Duolingo makes a sound. I put the volume low enough to understand the other app, i dont...

  • Newbie
  • I like to listen to music on spotify while I learn languages with Duolingo. But it us pretty annoying that the volume keeps changeing for a split second when ever Duolingo makes a sound. I put the vo...
  • 706 Views
  • 0 replies
  • 1 likes
  • 706 Views
  • 0 replies
  • 1 likes