Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 57279 Views
  • 68 replies
  • 25 likes
  • 57279 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 28067 Views
  • 5 replies
  • 0 likes
  • 28067 Views
  • 5 replies
  • 0 likes

Solved!! Spotify crashing on my Samsung S7 after 10-15 seconds...help??

PlanPremiumCountryNew Zealand DeviceSamsung Galaxy S7Operating System Android My Question or IssueMy Spotify opens but only for 10-15seconds & then crashes and shuts down. How can this be fixed? I've tried uninstalling etc & it's not fixed the proble...

  • Casual Listener
  • Plan Premium Country New Zealand   Device Samsung Galaxy S7 Operating System  Android    My Question or Issue My Spotify opens but only for 10-15seconds & then cras...
  • uncoharry
  • Newbie
  • 1065 Views
  • 4 replies
  • 5 likes
  • 1065 Views
  • 4 replies
  • 5 likes

Solved!! Randomly shutdown on Samsung S7

PlanSpotify Premium: 8.4.75.670 armV7CountryGermany DeviceSamsung Galaxy S7Operating SystemAndroid G930FXXS3ERHD/G930FDBT3ERG2/G930FXXU3ERHC My Question or IssueSince a couple of days, Spotify stops music after a couple of seconds randomly and shutdo...

  • Casual Listener
  • Plan Spotify Premium: 8.4.75.670 armV7 Country Germany   Device Samsung Galaxy S7 Operating System Android G930FXXS3ERHD/G930FDBT3ERG2/G930FXXU3ERHC   My Question or Iss...
  • Horst25
  • Casual Listener
  • 737 Views
  • 1 replies
  • 2 likes
  • 737 Views
  • 1 replies
  • 2 likes

Can't save playlists to SD-card

PlanPremiumCountry SwedenDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo 8.0.0 My Question or Issue So after this new update with the new layout and everything the option to download all my songs and playlists seems to have disappeared. Is it ju...

  • Casual Listener
  • Plan Premium Country  Sweden Device Samsung Galaxy S9+ Operating System Android Oreo 8.0.0   My Question or Issue  So after this new update with the new layout and everything...
  • r0xp0x
  • Casual Listener
  • 677 Views
  • 2 replies
  • 1 likes
  • 677 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist name followed by a weird code

All my playlist have a weird code next to theyre nameAlso sometimes the music gets interrupted many times for a few seconds whyle playing it on Bluetooth devices PlanPremiumCountryItaly DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question o...

  • Regular
  • All my playlist have a weird code next to theyre name Also sometimes the music gets interrupted many times for a few seconds whyle playing it on Bluetooth devices   Plan Premium Country It...
  • Edocarli
  • Regular
  • 1120 Views
  • 5 replies
  • 0 likes
  • 1120 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify saying I'm offline when fully online.

PlanPremiumCountry USADeviceSamsung Galaxy 8Operating SystemAndroid version 8.0.0 My Question or Issue I cannon search, view artists or view albums or go to radio because the app says I am not connected to the internet. My phone is 100% connected to ...

  • Casual Listener
  •   Plan Premium Country  USA Device Samsung Galaxy 8 Operating System Android version 8.0.0   My Question or Issue  I cannon search, view artists or view albums or ...
  • mettingman
  • Regular
  • 2791 Views
  • 9 replies
  • 2 likes
  • 2791 Views
  • 9 replies
  • 2 likes

Superuser Contribution Showing offline but not offline

PlanPremiumDeviceOnePlus 5t My Question or IssueIt doesn't let me listen to music that are not downloaded and it says when I search for a song, that I can't listen to songs that aren't downloaded as I'm in offline mode. But in the settings it's not i...

  • Casual Listener
  • Plan Premium Device OnePlus 5t   My Question or Issue It doesn't let me listen to music that are not downloaded and it says when I search for a song, that I can't listen to songs that aren...
  • mettingman
  • Regular
  • 4014 Views
  • 14 replies
  • 3 likes
  • 4014 Views
  • 14 replies
  • 3 likes

Spotify crashes every time

PlanPremiumCountryGermanyDeviceHuawai P8Operating SystemAndroid My Question or IssueSpotify crashes every time when i start. The App opened, hold 30 seconds and crash. What can i do?

  • Casual Listener
  • Plan Premium Country Germany Device Huawai P8 Operating System Android   My Question or Issue Spotify crashes every time when i start. The App opened, hold 30 seconds and crash. What c...
  • 3ugeene
  • Music Fan
  • 1904 Views
  • 11 replies
  • 8 likes
  • 1904 Views
  • 11 replies
  • 8 likes

Spotify Andoird app is just too slow

PlanPremiumCountrySpainDeviceBQ Aquaris X5 PlusOperating SystemAndroid 7.1.1 Every morning, on my way to work I open Spotify app. For the first 6/7 minutes all I have is frustration. For at least the last 6 months the app is just ridiculously slow.Do...

  • Casual Listener
  • Plan Premium Country Spain Device BQ Aquaris X5 Plus Operating System Android 7.1.1   Every morning, on my way to work I open Spotify app. For the first 6/7 minutes all I have is frustr...
  • pez_betta
  • Casual Listener
  • 1228 Views
  • 3 replies
  • 1 likes
  • Android
    slow spotify
  • 1228 Views
  • 3 replies
  • 1 likes

Local files on phone

Can i use local files from my phone? Syncing with desktop doesn't work for **bleep** and i have same files downloaded on mobile device, so it would be nice to just add them to my playlist, is that even a thing?

  • Newbie
  •   Can i use local files from my phone? Syncing with desktop doesn't work for **bleep** and i have same files downloaded on mobile device, so it would be nice to just add them to my playlist, is...
  • AeroZ
  • Composer
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

My Spotify keeps pausing. 🙁

PlanPremium Country USA DeviceSamsung Galaxy Note 9 Operating SystemAndroid My Question or IssueMy Spotify keeps pausing every 5 to 10 seconds and I don't know how to stop it. HELP!!

  • Casual Listener
  • Plan Premium   Country  USA   Device Samsung Galaxy Note 9   Operating System Android   My Question or Issue My Spotify keeps pausing every 5 to 10 seconds and I...
  • yl_tkd0-jxdk
  • Casual Listener
  • 889 Views
  • 4 replies
  • 0 likes
  • 889 Views
  • 4 replies
  • 0 likes

So many problems

PlanPremiumCountry CanadaDeviceSamsung Galaxy s9+Operating SystemUp to date My Question or Issue I can't deal with how bad this app is . I look for answers and end up with more questions.Here is the list of issues I have: Whether or not I've download...

  • Casual Listener
  • Plan Premium Country  Canada Device Samsung Galaxy s9+ Operating System Up to date   My Question or Issue   I can't deal with how bad this app is . I look for answers and en...
  • aaronclawrence
  • Regular
  • 862 Views
  • 3 replies
  • 0 likes
  • 862 Views
  • 3 replies
  • 0 likes

App only plays one song, then stops

Saw this has been a problem in the past but can't find anything recent:Search an artist and then go to "All Songs" If I played from there, it only plays the one song and then stops.Messed with the sittings a bit (Crossfade, gapless, stream quality. U...

  • Newbie
  • Saw this has been a problem in the past but can't find anything recent: Search an artist and then go to "All Songs" If I played from there, it only plays the one song and then stops. Messed with th...
  • radiohead46
  • Casual Listener
  • 2127 Views
  • 3 replies
  • 7 likes
  • 2127 Views
  • 3 replies
  • 7 likes

Android APP - playlist folders disappeared

There are no playlist-folders anymore. I had a lot of playlist and niw it is a complete mess without the folders. Are they only includes with the premium version from now on? If the premium version also lost this feature it would be useless for me. O...

  • Newbie
  • There are no playlist-folders anymore. I had a lot of playlist and niw it is a complete mess without the folders. Are they only includes with the premium version from now on? If the premium version a...
  • Joe
  • Community Legend
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download high quality or extreme quality, Spotify deletes it automatically after download.

PlanPremiumCountry The NetherlandsDeviceOppo Find XOperating SystemAndroid Oreo My Question or IssueEverytime, when I download the high or extreme high quality music, Spotify deletes the music automatically after when I downloaded. The same as stream...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device Oppo Find X Operating System Android Oreo   My Question or Issue Everytime, when I download the high or extreme high quality mu...
  • Othniel
  • Casual Listener
  • 1620 Views
  • 4 replies
  • 0 likes
  • 1620 Views
  • 4 replies
  • 0 likes

Spotify fecha sozinho passando alguns segundos

Sou uma utilizadora do spotify com o plano Premium em Portugal há alguns meses. Há cerca de uma semana tendo vindo a ter problemas com o spotify. Sempre que ouço uma música da qual não fiz download, a aplicação fecha e volta a abrir, tendo assim que ...

  • Casual Listener
  • Sou uma utilizadora do spotify com o plano Premium em Portugal há alguns meses. Há cerca de uma semana tendo vindo a ter problemas com o spotify. Sempre que ouço uma música da qual não fiz download, ...
  • jucruz89
  • Casual Listener
  • 4018 Views
  • 2 replies
  • 3 likes
  • 4018 Views
  • 2 replies
  • 3 likes

Go to Song Radio - option not available

PlanPremium FamilyCountryCanada DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI can normally click the ... button next to a song I'm listening to and select the "Go to Song Radio" to launch the station with similar songs. But righ...

  • Newbie
  •   Plan Premium Family Country Canada    Device Samsung Galaxy 8 Operating System Android   My Question or Issue I can normally click the ... button next to a song ...
  • AeroZ
  • Composer
  • 1479 Views
  • 1 replies
  • 0 likes
  • Radio
  • 1479 Views
  • 1 replies
  • 0 likes

How do I stop Spotify from playing while using other player (Bluetooth)

Hello, whenever I use other music player on my Android phone while connected to the car audio via Bluetooth, Spotify wakes up and starts playing at the same time.I pause/stop Spotify, a few seconds later the playback starts automatically. I close Spo...

  • Casual Listener
  • Hello, whenever I use other music player on my Android phone while connected to the car audio via Bluetooth, Spotify wakes up and starts playing at the same time. I pause/stop Spotify, a few se...
  • hs351
  • Music Fan
  • 2469 Views
  • 3 replies
  • 1 likes
  • 2469 Views
  • 3 replies
  • 1 likes

What's going on?

PlanPremiumCountry NicaraguaDeviceGalaxy S5 (2017)Operating SystemAndroid Oreo My Question or Issue ...

  • Visitor
  •   Plan Premium Country  Nicaragua Device Galaxy S5 (2017) Operating System Android Oreo   My Question or Issue  ...
  • hs351
  • Music Fan
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Radio-Button nicht mehr vorhanden

PlanPremium StudentCountryAustriaDeviceHuawei P9 + Samsungs Galaxy Tab 3Operating SystemAndroid My Question or IssueGuten Tag, leider vermisse ich seit gestern den Radio-Button im Hauptmenü in der Handy- sowie auch in der Tablet-App. Es ist nur noch ...

  • Newbie
  • Plan Premium Student Country Austria Device Huawei P9 + Samsungs Galaxy Tab 3 Operating System Android   My Question or Issue Guten Tag, leider vermisse ich seit gestern den Radio-Bu...
  • 477 Views
  • 0 replies
  • 0 likes
  • 477 Views
  • 0 replies
  • 0 likes

Spotify Just changed the display. How to change back to the old one?

2 hours ago my Spotify was normal, I Just clicked "whats New in Spotify Premium" and the display chanced. The radio button Bellow isn't there. How can I turn back?

  • Visitor
  • 2 hours ago my Spotify was normal, I Just clicked "whats New in Spotify Premium" and the display chanced. The radio button Bellow isn't there. How can I turn back? 
  • 589 Views
  • 0 replies
  • 1 likes
  • 589 Views
  • 0 replies
  • 1 likes