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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42805 Views
  • 66 replies
  • 25 likes
  • 42805 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878184 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878184 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26415 Views
  • 4 replies
  • 0 likes
  • 26415 Views
  • 4 replies
  • 0 likes

Favorite Songs not adding

I was listening to the list of songs I favorited and I noticed a few songs I know I favorited never playing. When I checked my favorite song list the song were not there. I went to search for the songs to favorite them again but when I found the song...

  • Newbie
  • I was listening to the list of songs I favorited and I noticed a few songs I know I favorited never playing. When I checked my favorite song list the song were not there. I went to search for the son...
  • 1491 Views
  • 0 replies
  • 1 likes
  • 1491 Views
  • 0 replies
  • 1 likes

Superuser Contribution notification keeps popping up repeatedly

PlanPremiumCountry AustraliaDeviceOppo A73Operating SystemAndroid 7.1 Colour OS3.2 My Question or Issue So at the current moment when I'm playing music, a notification keep rapidly popping up then disappearing before I can read it properly, but I kno...

  • Casual Listener
  • Plan Premium Country  Australia Device Oppo A73 Operating System Android 7.1 Colour OS3.2   My Question or Issue  So at the current moment when I'm playing music, a notificat...
  • FabianS_Bogota
  • Roadie
  • 1960 Views
  • 3 replies
  • 0 likes
  • 1960 Views
  • 3 replies
  • 0 likes

save device connections for next app start

PlanPremiumCountry GermanyDeviceSamsung Note 4Operating SystemAndroid My Question or Issue (How) Can i keep connected devices connected after closing and restarting the android app? I want to use the app on a Samsung note 4 as a control app for the s...

  • Newbie
  •   Plan Premium Country  Germany Device Samsung Note 4 Operating System Android   My Question or Issue  (How) Can i keep connected devices connected after closing and re...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Custom equalizer bug

PlanPremiumCountry Brazil Device(Samsung Galaxy S8) Operating System(Android) My Question or Issue Everytime I restart my device and open Spotify, my custom equalizer settings do not operate even though "custom" is selected on the list. A flat equali...

  • Newbie
  •   Plan Premium Country  Brazil   Device (Samsung Galaxy S8)   Operating System (Android)   My Question or Issue  Everytime I restart my device and open Spot...
  • 385 Views
  • 0 replies
  • 0 likes
  • 385 Views
  • 0 replies
  • 0 likes

Issues playing over Bluetooth once updating to Android Pi (9.0)

PlanPremiumCountry USADevicePixel 2Operating SystemAndroid Pi (9.0) My Question or Issue Once i updated my phone to Android Pi, when I stream spotify over bluetooth to my car, the track/song information does not update on the display at all. I did no...

  • Newbie
  • Plan Premium Country  USA Device Pixel 2 Operating System Android Pi (9.0)   My Question or Issue  Once i updated my phone to Android Pi, when I stream spotify over bluetooth...
  • Glibster
  • Newbie
  • 706 Views
  • 2 replies
  • 5 likes
  • 706 Views
  • 2 replies
  • 5 likes

Solved!! Not able to share.

PlanPremiumCountryUsa DeviceSamsung Galaxy S9.Operating SystemAndroid Oreo My Question or IssueI am no able to share my music. Everytime I click the share button it kicks me out of Spotify. I have already restarted my phone plus I deleted and redoebl...

  • Casual Listener
  • Plan Premium Country Usa   Device Samsung Galaxy S9. Operating System Android Oreo   My Question or Issue I am no able to share my music. Everytime I click the share button ...
  • brennoz77
  • Newbie
  • 876 Views
  • 5 replies
  • 0 likes
  • 876 Views
  • 5 replies
  • 0 likes

Solved!! "Extreme" setting is completely gone?

PlanPremiumCountry USADeviceLG v20 SprintOperating SystemAndroid OreoMy Question or Issue So, it seems as though "Extreme" mode for both streaming and downloading is gone. From what I know, the removal of "Extreme" from streaming has been rolled out ...

  • Casual Listener
  • Plan Premium Country  USA Device LG v20 Sprint Operating System Android Oreo My Question or Issue  So, it seems as though "Extreme" mode for both streaming and downloading is ...
  • Loxer
  • Community Legend
  • 981 Views
  • 1 replies
  • 1 likes
  • 981 Views
  • 1 replies
  • 1 likes

Superuser Contribution Search tab disconnects Spotify

PlanPremium CountryPhilippines DeviceSamsung Galaxy J5 (2016) My Question or Issue I have tried to restart the app. I even tried to camcel the spotify app and reinstalling it from the google play store. Still it has the same result/issue. It still di...

  • Casual Listener
  • Plan Premium   Country Philippines   Device Samsung Galaxy J5 (2016)   My Question or Issue  I have tried to restart the app. I even tried to camcel the spotify app and ...
  • Zuisky21
  • Casual Listener
  • 516 Views
  • 4 replies
  • 0 likes
  • 516 Views
  • 4 replies
  • 0 likes

Superuser Contribution I cant search but I can download songs

PlanPremiumCanada DeviceSamsung galaxy a8 My Question or Issue I am connected on a wifi, my data is off but I cant do any search. It keep saying I am offline and yet I can listen to any song(not only those in offline mode) of my library, online radio...

  • Newbie
  • Plan Premium Canada   Device Samsung galaxy a8   My Question or Issue  I am connected on a wifi, my data is off but I cant do any search. It keep saying I am offline and yet I ...
  • Molano
  • Newbie
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Downloading message keeps hanging in left corner on Android 5.1.1. after playlist has been download

PlanpremiumCountry Netherlands DeviceSamsung J3 galaxyOperating SystemAndroid 5.1.1. My Question or IssueWhen I download a playlist, on my Samsung in the left corner I keep seeing the message "Downloading" even after it has been fully downloaded.

  • Music Fan
  • Planpremium Country Netherlands   Device Samsung J3 galaxy Operating System Android 5.1.1.    My Question or Issue When I download a playlist, on my Samsung in the left corner...
  • spotadandy
  • Music Fan
  • 386 Views
  • 4 replies
  • 0 likes
  • 386 Views
  • 4 replies
  • 0 likes

Problem with save song

PlanPremiumCountry ItalyDevice( Samsung Galaxy Note 4)Operating System(Android) My Question or Issue Spotify saves some songs that I do not want. Why?

  • Casual Listener
  • Plan Premium Country  Italy Device ( Samsung Galaxy Note 4) Operating System (Android)   My Question or Issue  Spotify saves some songs that I do not want. Why?
  • Pastina
  • Casual Listener
  • 315 Views
  • 4 replies
  • 0 likes
  • 315 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Songs not in album playing

PlanFreeCountry Ireland DeviceHuawei Y7 My Question or Issue I was listening to Ariana Grande's album sweetener when one of her older songs started playing so I pressed the don't play this again button. It then proceeded to play songs from completely...

  • Newbie
  •   Plan Free Country  Ireland  Device Huawei Y7   My Question or Issue  I was listening to Ariana Grande's album sweetener when one of her older songs started playing...
  • user-removed
  • Not applicable
  • 9855 Views
  • 1 replies
  • 0 likes
  • 9855 Views
  • 1 replies
  • 0 likes

downloading

PlanPremiumCountry PhilippinesDeviceAsus Zenfone Max PlusOperating SystemAndroid Nougat My Question or IssueSometimes, while downloading for offline, I always stuck on the first item to download. For it to continue, i have to turn the offline mode of...

  • Newbie
  • Plan Premium Country  Philippines Device Asus Zenfone Max Plus Operating System Android Nougat   My Question or Issue Sometimes, while downloading for offline, I always stuck on t...
  • Billy-J
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution HOW CAN I USE THE BUTTONS OF MY EARBUDS TO RETURN TO A SONG?

PlanFree/PremiumCountryMEXICO DeviceHUAWEI P20 PROOperating SystemANDROID OREO My Question or Issuei dont know how to use the buttons of my earbuds.Pressing one time pause the song or play itpressing two time go to the next song pressing three times ...

  • Newbie
  • Plan Free/Premium Country MEXICO   Device HUAWEI P20 PRO Operating System ANDROID OREO   My Question or Issue i dont know how to use the buttons of my earbuds. Pressing one time...
  • Alfredo
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

'offline' when fully connected

PlanPremiumCountryNew Zealand DeviceSamsung S7 edge, maccook 2015Operating Systemandroid oreo, el capitan My Question or Issue For about an month my account says it's offline. I can browse music so it is gathering online info. Anything I try search c...

  • Casual Listener
  • Plan Premium Country New Zealand    Device Samsung S7 edge,  maccook 2015 Operating System android oreo,  el capitan   My Question or Issue  For about an mont...
  • Clwatsnn
  • Casual Listener
  • 537 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 537 Views
  • 2 replies
  • 1 likes

Spotify app on Android was not updating much

PlanPremiumCountryPoland DeviceSamsung Note 4 LTE (N910C)Operating SystemAndroid 6.0 My Question or IssueI had to be frustrated for two or three years for two bugs, although I have Google Play auto-update of apps enabled, and I had seen previously Sp...

  • Newbie
  • Plan Premium Country Poland  Device Samsung Note 4 LTE (N910C) Operating System Android 6.0   My Question or Issue I had to be frustrated for two or three years for two bugs,&nbsp...
  • jsannn
  • Community Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Certain songs do not play

PlanPremiumCountry US Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded to premium a couple months ago, but when I still had the free plan I had a couple songs I didn't want to hear anymore in my playlist, so I s...

  • Casual Listener
  • Plan Premium Country  US   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I upgraded to premium a couple months ago, but when I sti...
  • Ragenmoy
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with the Spotify

PlanFreeCountryVietnamDeviceSamsung Galaxy E5Operating SystemsAndroid 5.1.1My Question or IssuesThe music player screen get dark when I touched the music bar. There aren't any lyrics, play button, next button,...on the screen. Then when I tried back ...

  • Casual Listener
  • Plan Free Country Vietnam Device Samsung Galaxy E5 Operating Systems Android 5.1.1 My Question or Issues The music player screen get dark when I touched the music bar. There aren't any lyric...
  • Alfredo
  • Roadie
  • 680 Views
  • 7 replies
  • 1 likes
  • 680 Views
  • 7 replies
  • 1 likes

Superuser Contribution Can't download music properly

PlanPremiumCountry NetherlandsDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0. My Question or Issue Hey there,So I've been trying to download music to listen offline. I add a new song to a list I already downloaded and then I get the notificatio...

  • Casual Listener
  •   Plan Premium Country  Netherlands Device Samsung Galaxy S7 Operating System Android 8.0.0.   My Question or Issue  Hey there, So I've been trying to download music...
  • TWyrd
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Superuser Contribution Odd Visual Delay in Spotify App

I'm experiencing an odd and frustrating delay in the Spotify app. When I am playing a song and want to skip to another song it keeps the last song's title and album cover going. Let's say that you are in the video player and decide to skip five songs...

  • Newbie
  • I'm experiencing an odd and frustrating delay in the Spotify app. When I am playing a song and want to skip to another song it keeps the last song's title and album cover going. Let's say that you ar...
  • forcedrevival
  • Gig Goer
  • 541 Views
  • 4 replies
  • 1 likes
  • 541 Views
  • 4 replies
  • 1 likes