Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • pawanbhai2
  • Newbie
  • 43621 Views
  • 67 replies
  • 25 likes
  • 43621 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878601 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878601 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26558 Views
  • 4 replies
  • 0 likes
  • 26558 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't store songs on SD Card anymore

PlanPremiumCountryGermany DeviceMoto G5 PlusOperating SystemAndroid 7App Version8.4.61.683 Since one or two weeks it is not possible anymore to select my SD Card as download storage in the settings. And that happened without any notification. All my ...

  • Casual Listener
  • Plan Premium Country Germany   Device Moto G5 Plus Operating System Android 7 App Version 8.4.61.683   Since one or two weeks it is not possible anymore to select my SD Card as ...
  • tuberdise202
  • Regular
  • 685 Views
  • 3 replies
  • 1 likes
  • 685 Views
  • 3 replies
  • 1 likes

Superuser Contribution Lista en pantalla de inicio Aleatoria...?

Hola,Como puedo lograr que la lista que coloque en la pantalla de inicio se inicie aleatoriamente...? el problema esta que se reproduce secuencialemnte a por orden siempre comenzando por la misma canción lo cual es muy fome.Saludos y gracias!

  • Newbie
  • Hola, Como puedo lograr que la lista que coloque en la pantalla de inicio se inicie aleatoriamente...? el problema esta que se reproduce secuencialemnte a por orden siempre comenzando por la misma c...
  • SergioDavid
  • Roadie
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Playing songs online

Hi! My problem is that I'm online on spotify but I can't search for artists, daily mixes or albums, only for songs. For example if I search for an artist, it will only give me songs of the artist, not the profile of the singer.

  • Regular
  • Hi! My problem is that I'm online on spotify but I can't search for artists, daily mixes or albums, only for songs. For example if I search for an artist, it will only give me songs of the artist, no...
  • tuberdise202
  • Regular
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja loggerarme la app en android

No me deja loggearme la app para nada, dice que no tengo datos y estoy sin conexion a internet, ya probe con varias versiones de la app y sigue igual, ayuda porfa,hace 2 meses lo use por ultima vez y estaba todo bien, van dos dias y no recibo respues...

  • Casual Listener
  • No me deja loggearme la app para nada, dice que no tengo datos y estoy sin conexion a internet, ya probe con varias versiones de la app y sigue igual, ayuda porfa,hace 2 meses lo use por ultima vez y...
  • Alfredo
  • Roadie
  • 539 Views
  • 4 replies
  • 0 likes
  • 539 Views
  • 4 replies
  • 0 likes

Superuser Contribution Explicit Content Filter not showing as option

PlanPremium - Family AccountCountryUKDevicesSamsung Galaxy A3 & Samsung Galaxy S7Operating SystemSamsung A3 SM-A320FL - v8.0.0, Security Patch June 2018. Samsung S7 SM-G930F - v8.0.0, Security Patch April. 2018 My Question or IssueI have completely r...

  • Newbie
  • Plan Premium - Family Account Country UK Devices Samsung Galaxy A3 & Samsung Galaxy S7 Operating System Samsung A3 SM-A320FL - v8.0.0, Security Patch June 2018.  Samsung S7 SM-G930F ...
  • SergioDavid
  • Roadie
  • 1334 Views
  • 1 replies
  • 5 likes
  • 1334 Views
  • 1 replies
  • 5 likes

Superuser Contribution Randomly Re-download songs

PlanPremiumCountry ThailandDeviceSamsung Galaxy A7 (2016) and Samsung Galaxy Tab AOperating SystemAndroid Nougat (Both devices) My Question or Issue I have some problem with Spotify for a week after I updated the app automatically. Almost every time ...

  • Casual Listener
  • Plan Premium Country  Thailand Device Samsung Galaxy A7 (2016) and Samsung Galaxy Tab A Operating System Android Nougat (Both devices)   My Question or Issue  I have some pro...
  • SergioDavid
  • Roadie
  • 498 Views
  • 1 replies
  • 3 likes
  • 498 Views
  • 1 replies
  • 3 likes

Control volume of external device

One of the most annoying things coming from the iOS to the Android app is the inability to control the volume of an external device directly without having to unlock the phone and open the Spotify app. This was a feature I used all the time on iOS an...

  • Casual Listener
  • One of the most annoying things coming from the iOS to the Android app is the inability to control the volume of an external device directly without having to unlock the phone and open the Spotify ap...
  • Loxer
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

I can't find the ''videos'' feature.

PlanPremiumCountry TURKEYDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid 7.0 My Question or Issue I can't find the ''videos'' feature.These feature is not available in TURKEY.

  • Casual Listener
  • Plan Premium Country  TURKEY Device Samsung Galaxy S6 Edge Operating System Android 7.0   My Question or Issue  I can't find the ''videos'' feature.These feature is not ...
  • naruto67777
  • Casual Listener
  • 1857 Views
  • 2 replies
  • 0 likes
  • 1857 Views
  • 2 replies
  • 0 likes

Playlist filter is not working

My English is not very good so i recorded my problemhttps://youtu.be/n-GStsIjukw

  • Casual Listener
  • My English is not very good so i recorded my problem https://youtu.be/n-GStsIjukw
  • dodplas
  • Regular
  • 8109 Views
  • 46 replies
  • 23 likes
  • 8109 Views
  • 46 replies
  • 23 likes

Superuser Contribution Default playlist name

Hello, how come the functionality in the Android app differs from the desktop windows or apple client, of iPad and iPhone? The greatest frustration is the default name of a new playlist is emptied. On your forum the answers is “works a designed”. For...

  • Regular
  • Hello,   how come the functionality in the Android app differs from the desktop windows or apple client, of iPad and iPhone? The greatest frustration is the default name of a new playlist is e...
  • Dalski
  • Regular
  • 849 Views
  • 2 replies
  • 1 likes
  • Android
    complaint
  • 849 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify elimina musica descargada de mi biblioteca

Spotify elimina musica descargada de mi biblioteca. He comprobado que no tiene nada que ver con mi cueta, no he descargado musica en más de tres dispositivos, no me falta espacio en mi dispositivo, simplemente cada vez que inici la aplicación aparece...

  • Newbie
  •   Spotify elimina musica descargada de mi biblioteca. He comprobado que no tiene nada que ver con mi cueta, no he descargado musica en más de tres dispositivos, no me falta espacio en mi dispos...
  • Aimee_T
  • Roadie
  • 623 Views
  • 1 replies
  • 0 likes
  • 623 Views
  • 1 replies
  • 0 likes

Solved!! Data server setting

Hi, I have Spotify premium running on a FiiO X5 3rd Gen (Android). I’m just curious - in settings, what does the “data server” setting do? It says when on, it sets the music quality to low. Thanks in advance.

  • Regular
  •   Hi, I have Spotify premium running on a FiiO X5 3rd Gen (Android). I’m just curious - in settings, what does the “data server” setting do? It says when on, it sets the music quality to low. T...
  • Edant
  • Newbie
  • 5772 Views
  • 3 replies
  • 1 likes
  • 5772 Views
  • 3 replies
  • 1 likes

Superuser Contribution Previously downloaded songs stop being downloaded.

I have a list downloaded on my android phone with all songs 100% downloaded and available offline. But now, at least two songs, which have previously been downloaded, have the grey arrow beside them and are unavailable in offline mode. This isn't the...

  • Casual Listener
  • I have a list downloaded on my android phone with all songs 100% downloaded and available offline. But now, at least two songs, which have previously been downloaded, have the grey arrow beside them ...
  • Aimee_T
  • Roadie
  • 712 Views
  • 1 replies
  • 0 likes
  • 712 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded content constantly deleting itself

PlanPremiumCountry Czech republicDeviceHuawei p9 lite mini My Question or Issue I have premium, so I can download songs, right. But in the last week my music deleted itself two times. Let me tell you, I have like 1600+ songs and it takes forever to d...

  • Newbie
  •   Plan Premium Country  Czech republic Device Huawei p9 lite mini    My Question or Issue  I have premium, so I can download songs, right. But in the last week my mu...
  • Aimee_T
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Can't Search

PremiumSamsung Galaxy S9 EdgeAndroid OreoEverytime I try to search a song it keeps telling me that i am offline. I uninstall the app and reinstall it, and it searches, but after 20-40 mins it is doing it again. It has been acting super buggy for abou...

  • Casual Listener
  • Premium Samsung Galaxy S9 Edge Android Oreo Everytime I try to search a song it keeps telling me that i am offline. I uninstall the app and reinstall it, and it searches, but after 20-40 mins it i...
  • dredunn2
  • Casual Listener
  • 1217 Views
  • 2 replies
  • 3 likes
  • 1217 Views
  • 2 replies
  • 3 likes

Solved!! Shuffle button not shown on Android app

PlanPremiumCountryUSA DeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0, Samsung Experience 9.0My Question or Issue With some recent update, the "shuffle" button disappeared from the app. If it got moved, I'm not sure where to... according to this...

  • Gig Goer
  • Plan Premium Country USA   Device Samsung Galaxy S7 Operating System Android 8.0.0, Samsung Experience 9.0 My Question or Issue  With some recent update, the "shuffle" button disa...
  • GoMrPickles
  • Gig Goer
  • 1598 Views
  • 3 replies
  • 0 likes
  • 1598 Views
  • 3 replies
  • 0 likes

Solved!! Spotify not connecting to my alarm

PlanPremiumCountry AmericaDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or Issue I have tried a few apps that promise to connect to Spotify and play music from it as an alarm. I first tried using SpotOn, which kept causing problems...

  • Casual Listener
  • Plan Premium Country  America Device Samsung Galaxy S8 Operating System Android 8.0.0   My Question or Issue  I have tried a few apps that promise to connect to Spotify and p...
  • JONRONAN
  • Newbie
  • 12179 Views
  • 5 replies
  • 1 likes
  • Alarm
    Android
    Samsung s8
  • 12179 Views
  • 5 replies
  • 1 likes

Not Receiving Any Push Notifications

PlanFreeCountry Russia DeviceHonor 8Operating SystemAndroid 7.0 My Question or IssueI apologize for the spelling, I used Google Translate.In about a year of using the application, I have not received any push notifications. After reading a bit of sim...

  • Regular
  • Plan Free Country  Russia   Device Honor 8 Operating System Android 7.0   My Question or Issue I apologize for the spelling, I used Google Translate. In about a year of usi...
  • Loxer
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

MXQ PRO + TV BOX 2GB / 16GB BT SMART S905W ANDROID 7.

I bought yesterday MXQ PRO + TV BOX 2GB / 16GB BT SMART S905W ANDROID 7.Its main application is to watch YT and listen to music on Spotify and I have a problem with the latter After installing the application and running, you can see only half of the...

  • Newbie
  • I bought yesterday MXQ PRO + TV BOX 2GB / 16GB BT SMART S905W ANDROID 7. Its main application is to watch YT and listen to music on Spotify and I have a problem with the latter 😞   After ins...
  • 317 Views
  • 0 replies
  • 1 likes
  • 317 Views
  • 0 replies
  • 1 likes

Solved!! non-tracked artists in release radar

PlanPremiumCountry Russia DeviceHonor 8Operating SystemAndroid 7 My Question or Issue Why in my "Release radar" playlist there are tracks of performers that I do not follow?

  • Regular
  • Plan Premium Country  Russia   Device Honor 8 Operating System Android 7   My Question or Issue  Why in my "Release radar" playlist there are tracks of performers that ...
  • NotFunnyMan
  • Regular
  • 1650 Views
  • 4 replies
  • 0 likes
  • 1650 Views
  • 4 replies
  • 0 likes