Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50903 Views
  • 66 replies
  • 25 likes
  • 50903 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881542 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881542 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27284 Views
  • 4 replies
  • 0 likes
  • 27284 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify app becomes very unresponsive when there's no internet

PlanPremiumCountryUSA DeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueOkay, so I've had a lot of instances where I'm out in nature or in mountain areas where there's not many cell towers anywhere for miles and I know this be...

  • Regular
  • Plan Premium Country USA   Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue Okay, so I've had a lot of instances where I'm out in nature or in moun...
  • fledpiles54
  • Regular
  • 687 Views
  • 4 replies
  • 0 likes
  • 687 Views
  • 4 replies
  • 0 likes

Superuser Contribution Please put the Library Back!

Hi! I've been a Spotify premium member for about ten years now, and while each update seems to take away a bit of functionality, this last update takes the cake. I'm no longer able to listen to all my Liked songs by one artist at once. I can either l...

  • Newbie
  • Hi!      I've been a Spotify premium member for about ten years now, and while each update seems to take away a bit of functionality, this last update takes the cake. I'm no longer ab...
  • slund312
  • Newbie
  • 525 Views
  • 3 replies
  • 3 likes
  • 525 Views
  • 3 replies
  • 3 likes

Superuser Contribution Wrong song plays when Play is pressed on Song page.

PlanFreeCountrySingapore DeviceOppo Find X3 ProOperating SystemAndroid 13 My Question or IssueWhen I select a song and goes into its info page, I press Play and a different song starts playing.This happens on Search results so far. The wrong song may...

  • Regular
  • Plan Free Country Singapore  Device Oppo Find X3 Pro Operating System Android 13   My Question or Issue When I select a song and goes into its info page, I press Play and a differ...
  • Yordan
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiumkoden jag köpte i butiken fungerar inte för mig

Jag köpte ett premiumkort i en butik, men när jag skrev in koden sa det till mig att den här koden inte fungerar

  • Visitor
  • Jag köpte ett premiumkort i en butik, men när jag skrev in koden sa det till mig att den här koden inte fungerar
  • Lyubka
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Ads with premium account?

Hello, I have a spotify premium account thus pay for no ads...When I just listened to a Why Files podcast there where ads in them not related to the Why Files whatsoever 4 times in a 49 minute podcast 2 ads of about 15 sec each. How is this possible ...

  • Casual Listener
  • Hello,   I have a spotify premium account thus pay for no ads... When I just listened to a Why Files podcast there where ads in them not related to the Why Files whatsoever 4 times in a 49 mi...
  • Maxim
  • Spotify Star
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

Superuser Contribution No settings on Android TV

PlanPremiumDeviceTVOperating SystemAndroid TV 11 My Question or IssueMy 1st TV with Android. Spotify from Google Play. No settings button. Stream with the Connect from a phone or a laptop. How to be sure about quality?

  • Casual Listener
  • Plan Premium Device TV Operating System Android TV 11   My Question or Issue My 1st TV with Android. Spotify from Google Play. No settings button. Stream with the Connect from a phone or...
  • Joan
  • Moderator
  • 1022 Views
  • 5 replies
  • 1 likes
  • 1022 Views
  • 5 replies
  • 1 likes

Superuser Contribution UI bug on Android

PlanPremiumCountryFrance DeviceXiaomiOperating SystemAndroid My Question or IssueI just wanted to notify you that the character " ' " is not correctly displayed on the card of the playlists. See the image attached on the description of the playlist "...

  • Newbie
  •   Plan Premium Country France  Device Xiaomi Operating System Android   My Question or Issue I just wanted to notify you that the character " ' " is not correctly displayed ...
  • Spigos
  • Newbie
  • 497 Views
  • 4 replies
  • 0 likes
  • 497 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't Search liked Songs [Android]

PlanPremiumCountryUSA Device(Samsung Galaxy 9)Operating System(Android Oreo) My Question or IssueEver since the Spotify update on 6/28/22 I am unable to search for songs in my library/liked Songs/playlist. If I type the name of a song is shows up as ...

  • Casual Listener
  • Plan Premium Country USA  Device (Samsung Galaxy 9) Operating System (Android Oreo)   My Question or Issue Ever since the Spotify update on 6/28/22 I am unable to search for ...
  • Mia2904
  • Casual Listener
  • 1204 Views
  • 4 replies
  • 1 likes
  • 1204 Views
  • 4 replies
  • 1 likes

Superuser Contribution Switch device while shuffling across multiple folders

I have a folder called Artists, which contains folders A-Z which contain playlists for the artists I like. I like to shuffle the whole Artists folder, which fortunately is still possible on pc, but not on mobile anymore for a long time now (please br...

  • Newbie
  • I have a folder called Artists, which contains folders A-Z which contain playlists for the artists I like. I like to shuffle the whole Artists folder, which fortunately is still possible on pc, but n...
  • Not applicable
  • 322 Views
  • 2 replies
  • 0 likes
  • Connect to device
    Play Folder
  • 322 Views
  • 2 replies
  • 0 likes

Spotify App on not updating Podcasts on Android.

Recently, I noticed when driving that I wasn't hearing any "new" podcasts. They were all about a week old. Opening the app, selecting my library, then podcasts, none were showing anything new.From the home screen, selecting the appropriate podcast th...

  • Casual Listener
  • Recently, I noticed when driving that I wasn't hearing any "new" podcasts. They were all about a week old. Opening the app, selecting my library, then podcasts, none were showing anything new. From ...
  • Cturboaddict
  • Casual Listener
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crash 8.8.96. 364

PlanPremiumCountryFrance DevicePoco f1 Operating SystemMIUI 11.0.9.0 - Android 10 My Question or IssueRecently, while I could listen to the music etc., and have access to the history, my app crashed when I tried to access the parameters section. I th...

  • Regular
  • Plan Premium Country France  Device Poco f1  Operating System MIUI 11.0.9.0 - Android 10        My Question or Issue Recently, while I could listen to the mu...
  • Lyubka
  • Moderator
  • 612 Views
  • 2 replies
  • 0 likes
  • 612 Views
  • 2 replies
  • 0 likes

Superuser Contribution I'm unable to see videos on my Spotify “artist for video” section idk why

I'm unable to see the clips which the artists upload & I usually follow on my Spotify account, recently I just checked the countdown section where we can presave the album there I can't find the vids they upload, it's been almost a week and am not su...

  • Visitor
  • I'm unable to see the clips which the artists upload & I usually follow on my Spotify account, recently I just checked the countdown section where we can presave the album there I can't find the ...
  • ale_gliz
  • Newbie
  • 1225 Views
  • 2 replies
  • 0 likes
  • 1225 Views
  • 2 replies
  • 0 likes

Superuser Contribution 'your combination does not match' error is showing

'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account

  • Visitor
  • 'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account
  • Joan
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pair my echo show to my phone spotify

My echo show is playing Spotify but not the one I have on my phone which is premium

  • Visitor
  • My echo show is playing Spotify but not the one I have on my phone which is premium
  • Ivelina
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cuts out after a while, songs keep timing indefinitely

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis has mainly been happening on my Klipsch speaker with Google Assistant, but I seem to rec...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This ha...
  • mvrab
  • Casual Listener
  • 1862 Views
  • 2 replies
  • 0 likes
  • 1862 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs abspielen und gleichzeitig Internet nutzen

Was ich habe:sowohl Premium als auch kostenlose VersionSamsung Galaxy A 52, Android 13Meine Frage oder mein ProblemBeim Abspielen von Playlisten (als Download und Online) UND gleichzeitiger Nutzung des Internets (Surfen, Abrufen von Mails, Social Med...

  • Newbie
  • Was ich habe: sowohl Premium als auch kostenlose Version Samsung Galaxy A 52, Android 13 Meine Frage oder mein Problem Beim Abspielen von Playlisten (als Download und Online) UND gleichzeitiger N...
  • Ivelina
  • Moderator
  • 466 Views
  • 1 replies
  • 1 likes
  • 466 Views
  • 1 replies
  • 1 likes

Spotify will not play on Marshal Kilburn (and other older devices) via Bluetooth since "Jam" update

PlanPremiumCountryGermanyDeviceMotorola G42, Marshal Kilburn, Fiat/Chrysler UConnectOperating SystemAndroid 13 My Question or IssueSpotify refuses to play audio via Bluetooth on my Marshall Kilburn device when connected with a Motorola Moto G42 Andro...

  • Casual Listener
  • Plan Premium Country Germany Device Motorola G42, Marshal Kilburn, Fiat/Chrysler UConnect Operating System Android 13   My Question or Issue Spotify refuses to play audio via Blue...
  • Ze_em
  • Casual Listener
  • 701 Views
  • 1 replies
  • 0 likes
  • 701 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa multiroom doesn't work with LG SP9YA Soundbar.

PlanPremiumCountryFranceDeviceHuawei Mate 20 pro / Macbook Pro 16Operating SystemOSX/Android/Windows 10 My IssueWhen I pick "Living Room" music group created in Alexa that includes LG_Speaker_SP9YA then the sound plays on all other Alexa devices (5) ...

  • Casual Listener
  • Plan Premium Country France Device Huawei Mate 20 pro / Macbook Pro 16 Operating System OSX/Android/Windows 10   My Issue When I pick "Living Room" music group created in Alexa that in...
  • deetothejay
  • Casual Listener
  • 1337 Views
  • 7 replies
  • 1 likes
  • 1337 Views
  • 7 replies
  • 1 likes