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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42996 Views
  • 66 replies
  • 25 likes
  • 42996 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878282 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878282 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26451 Views
  • 4 replies
  • 0 likes
  • 26451 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify se detuvo

Cuando descargo Spotify y lo intentó abrir me dice que Spotify se detuvo y no me deja abrir la App ayuda tengo un Samsung galaxy s4 míni

  • Casual Listener
  • Cuando descargo Spotify y lo intentó abrir me dice que Spotify se detuvo y no me deja abrir la App ayuda tengo un Samsung galaxy s4 míni
  • PPP7
  • Casual Listener
  • 3220 Views
  • 2 replies
  • 0 likes
  • 3220 Views
  • 2 replies
  • 0 likes

Problem with Spotify and Ford Sync

I have a Samsung Note 4.Ford vehicle that I connect via Bluetooth and Ford Sync. Used to work wonderfully.Two days ago when it connects I get a Spotify/Ford screen that takes over my phone. Can't get beyond this screen to play lists and such. Anyone ...

  • Casual Listener
  • I have a Samsung Note 4. Ford vehicle that I connect via Bluetooth and Ford Sync.   Used to work wonderfully. Two days ago when it connects I get a Spotify/Ford screen that takes over my pho...
  • Marc50
  • Casual Listener
  • 25729 Views
  • 18 replies
  • 6 likes
  • 25729 Views
  • 18 replies
  • 6 likes

Spotify player controls notification reappears even when I've quit the app and swiped it away. S8+

I can close the application and get rid of it in the recent apps list, but the notification with the player controls still shows up. If I swipe to dismiss it, it will return out of nowhere a few minutes later. I know I could get rid of it by turning ...

  • Newbie
  • I can close the application and get rid of it in the recent apps list, but the notification with the player controls still shows up. If I swipe to dismiss it, it will return out of nowhere ...
  • 369 Views
  • 0 replies
  • 2 likes
  • 369 Views
  • 0 replies
  • 2 likes

Impossible to use my sd card as main storage

Hi everybody, I can't use my sd card to store my data from spotify (synchronized music mainly). I don't see the option on my apps in the parameter menu. My phone is a Huawei P10 Lite, and I have difficulties to set correctly my sd card as the main st...

  • Casual Listener
  • Hi everybody,   I can't use my sd card to store my data from spotify (synchronized music mainly). I don't see the option on my apps in the parameter menu.   My phone is a Huawei P10 Lit...
  • phan_times
  • Community Legend
  • 1884 Views
  • 7 replies
  • 0 likes
  • 1884 Views
  • 7 replies
  • 0 likes

Solved!! Cannot connect with spotify connect

I am using the spotify app for android and cannt connect with my Rx a830. Everything was fine but today it don't work. What should I do?

  • Casual Listener
  • I am using the spotify app for android and cannt connect with my Rx a830. Everything was fine but today it don't work. What should I do?
  • Maik042000
  • Casual Listener
  • 563 Views
  • 4 replies
  • 0 likes
  • 563 Views
  • 4 replies
  • 0 likes

Spotify crashes regularly

My wife and I are both Spotify Premium users. We have been using Spotify successfully for over two years. However, over the last three months we have been experiencing regular crashes when using Spotify. Here is our usage pattern:We both have most of...

  • Casual Listener
  • My wife and I are both Spotify Premium users.  We have been using Spotify successfully for over two years.  However, over the last three months we have been experiencing regular crashes whe...
  • phan_times
  • Community Legend
  • 817 Views
  • 4 replies
  • 0 likes
  • 817 Views
  • 4 replies
  • 0 likes

Can Spotify keep the album order in offline mode?

Hello, When I download a full album on Spotify (to play in offline mode) I just can play this album in alphabetic order Creating a playlist just for the album is thr only solution?Best Regards

  • Casual Listener
  • Hello,   When I download a full album on Spotify (to play in offline mode) I just can play this album in alphabetic order 😕 Creating a playlist just for the album is thr only solution? Be...
  • caiosantanaj
  • Casual Listener
  • 522 Views
  • 4 replies
  • 0 likes
  • 522 Views
  • 4 replies
  • 0 likes

Videos Culture II

I've seen screenshots and videos of people that when they play (i think in iphone) the new migo's album Culture II or the playlist Rap Caviar it appears a video with the song, but it doesn't appears to me. that's what i mean https://www.instagram.com...

  • Casual Listener
  • I've seen screenshots and videos of people that when they play (i think in iphone) the new migo's album Culture II or the playlist Rap Caviar it appears a video with the song, but it doesn't appears ...
  • phan_times
  • Community Legend
  • 1371 Views
  • 4 replies
  • 0 likes
  • 1371 Views
  • 4 replies
  • 0 likes

Help me

What is the tiny bar beneath the cover on the song ? 

  • Newbie
  • What is the tiny bar beneath the cover on the song ? 
  • phan_times
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Samsung S8+ freezing for no reason

I'm having some major problems using Spotify on my Samsung S8+. The problem is that every now and then Spotify stops playing and will not respond to anything. Sometimes it will play nonstop for 10 minutes and sometimes all day. It doesn't help to for...

  • Newbie
  • I'm having some major problems using Spotify on my Samsung S8+.  The problem is that every now and then Spotify stops playing and will not respond to anything. Sometimes it will play nonstop fo...
  • phan_times
  • Community Legend
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

Spotify crash

Help! Lately i've been having this problem on my SAMSUNG GALAXY NOTE 8, does anyone know how to solve this problem?

  • Newbie
  • Help!   Lately i've been having this problem on my SAMSUNG GALAXY NOTE 8, does anyone know how to solve this problem?    
  • phan_times
  • Community Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Pausing after EVERY song!!

Over the last few weeks my spotify has developed a seriously annoying issue, it pauses after EVERY single song, doesn't matter if I am on Wi-Fi or using data, whether the playlist is downloaded or not, it's very frustrating, I don' have power save sw...

  • Newbie
  • Over the last few weeks my spotify has developed a seriously annoying issue, it pauses after EVERY single song, doesn't matter if I am on Wi-Fi or using data, whether the playlist is downloaded or no...
  • phan_times
  • Community Legend
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

Google Assistant/Google Home - Can't ask for personal playlist

Is there a specific reason why I can call out to my google assistant to play a public playlist but when I ask it to play a personal playlist, it won't call it up? I've even tried creating a shotcut in the google assistant, this was I could type out t...

  • Newbie
  • Is there a specific reason why I can call out to my google assistant to play a public playlist but when I ask it to play a personal playlist, it won't call it up? I've even tried creating a shotcut i...
  • 587 Views
  • 0 replies
  • 0 likes
  • 587 Views
  • 0 replies
  • 0 likes

Problem with Android Spotify App when using Google Pixel2 and Mazda CX5 Infotainment system.

Hello I use the Spotify app with my Google Pixel 2 phone. Until today, normally I would log into the Spotify app and as an example. start to play an album or playlist, let's say as an example, "The Beatles Greatest Hits" which I downloaded previously...

  • Newbie
  • Hello    I use the Spotify app with my Google Pixel 2 phone. Until today,  normally I would log into the Spotify app and as an example. start to play an album or playlist, let's say ...
  • 99thbottle
  • Newbie
  • 1914 Views
  • 1 replies
  • 1 likes
  • 1914 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify randomly pauses playback

For a couple of months now, Spotify randomly stops playing a song, sometimes even if the phone is left alone in a room with the display switched off. I have yet to figure out a pattern why and when it happens, sometimes it plays for hours without pau...

  • Casual Listener
  • For a couple of months now, Spotify randomly stops playing a song, sometimes even if the phone is left alone in a room with the display switched off. I have yet to figure out a pattern why and when i...
  • tbsox19
  • Casual Listener
  • 11298 Views
  • 11 replies
  • 2 likes
  • 11298 Views
  • 11 replies
  • 2 likes

Superuser Contribution Forgot username and email adress

Hello everyone, I have a problem about my spotify account. I bought a premium account with a new email adress two months ago approximately. 3 days ago, I changed my phone that was used with spotify. Now, I cant remember my email address and my userna...

  • Visitor
  • Hello everyone,   I have a problem about my spotify account. I bought a premium account with a new email adress two months ago approximately. 3 days ago, I changed my phone that was used with ...
  • user-removed
  • Not applicable
  • 589 Views
  • 2 replies
  • 0 likes
  • 589 Views
  • 2 replies
  • 0 likes

Superuser Contribution Security issue [?]

Something strange just happened, I was listening my music then suddenly Spotify started to reproduce a playlist that I've never seen before (including such a bad music). I changed my password and everything is now ok, but I can't understand what happ...

  • Newbie
  • Something strange just happened, I was listening my music then suddenly Spotify started to reproduce a playlist that I've never seen before (including such a bad music). I changed my password and eve...
  • Melody
  • Spotify
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Cannot Remove Offline Syncing

Spotify is taking up way too much space on my phone, it was at almost 8 GB before I deleted all data. That took care of the short term problem, the long term problem is that I cannot remove my phone from syncing. I have tried both on my phone and on ...

  • Casual Listener
  • Spotify is taking up way too much space on my phone, it was at almost 8 GB before I deleted all data.   That took care of the short term problem, the long term problem is that I cannot remove ...
  • mpphill2
  • Casual Listener
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

App taking up an enormous amount of space on my internal storage..

Hello Spotify, At this current moment, spotify is taking up 3.5GB of my internal storage with not a single song downloaded for offline (im listening so i do not want to reinstall right now). Using my phone's storage setting, i am able to "clear cache...

  • Visitor
  • Hello Spotify,  At this current moment, spotify is taking up 3.5GB of my internal storage with not a single song downloaded for offline (im listening so i do not want to reinstall right now). U...
  • phan_times
  • Community Legend
  • 3060 Views
  • 1 replies
  • 0 likes
  • 3060 Views
  • 1 replies
  • 0 likes