Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47085 Views
  • 66 replies
  • 25 likes
  • 47085 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879975 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879975 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26864 Views
  • 4 replies
  • 0 likes
  • 26864 Views
  • 4 replies
  • 0 likes

No bluetooth control in car until I change app permissions

Every time I connect via bluetooth to Spotify in my car I have no volume/track change control until I go to app permissions and toggle 'Microphone' and 'Phone' off/on. Then it works.However, I have to do this EVERY TIME I connect in my car - which is...

  • Newbie
  • Every time I connect via bluetooth to Spotify in my car I have no volume/track change control until I go to app permissions and toggle 'Microphone' and 'Phone' off/on. Then it works. However, I have...
  • 746 Views
  • 0 replies
  • 0 likes
  • 746 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify not responding on Samsung Galaxy 10.1 tablets (GT-P7510)

In the past week, Spotify has repeatedly returned the message "Spotify is not responding. Would you like to close it?". This happens on both of my tablets. Spotify works fine when accessed through the app on my iPhone so I know it's not the network. ...

  • Casual Listener
  • In the past week, Spotify has repeatedly returned the message "Spotify is not responding. Would you like to close it?".  This happens on both of my tablets.  Spotify works fine when accesse...
  • phan_times
  • Community Legend
  • 3659 Views
  • 1 replies
  • 0 likes
  • 3659 Views
  • 1 replies
  • 0 likes

Album art not showing up on my Android phone

Spoiler (Highlight to read)The album art on Spotify is not showing up on my phone. I have cleared cache and reinstalled the app countless times and nothing seems to work! Please help me fix this problem.The album art on Spotify is not showing up on m...

  • Newbie
  • The album art on Spotify is not showing up on my phone. I have cleared cache and reinstalled the app countless times and nothing seems to work! Please help me fix this problem.
  • galtma
  • Newbie
  • 921 Views
  • 1 replies
  • 0 likes
  • 921 Views
  • 1 replies
  • 0 likes

songs

I downloaded 3 new playlists, but they are not showing up under my songs so that I can shuffle through all of the songs I have downloaded, and not just one playlist at a time. How do I fix this?

  • Newbie
  • I downloaded 3 new playlists, but they are not showing up under my songs so that I can shuffle through all of the songs I have downloaded, and not just one playlist at a time. How do I fix this?
  • phan_times
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

[Android] Unavailable Song

I cannot play this song!I cannot play this song 

Screenshot_20180130-140232.png
  • Visitor
  • I cannot play this song! I cannot play this song  
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Android Auto

Boa tarde!Utilizo o Android Auto perfeitamente na central multimidia de meu carro. Tenho apenas um problema em que nao aparecem todas as musicas de minhas playlists no carro. Como se fosse um limite de quantidade de musicas. Isto e normal? Ha previsa...

  • Newbie
  • Boa tarde! Utilizo o Android Auto perfeitamente na central multimidia de meu carro. Tenho apenas um problema em que nao aparecem todas as musicas de minhas playlists no carro. Como se fosse um limit...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Android: Crackling/Popping while playing Music

There are crackling/popping noices when liscening to music on my mobile Android device via the Spotify app.Anything I could do about it? I have already tried clearind data & cache and reinstalling the app. This problem also occurs when changing headp...

  • Newbie
  • There are crackling/popping noices when liscening to music on my mobile Android device via the Spotify app. Anything I could do about it?   I have already tried clearind data & cache and ...
  • lil_l0st
  • Casual Listener
  • 3122 Views
  • 2 replies
  • 0 likes
  • 3122 Views
  • 2 replies
  • 0 likes

Visual bug Samsung S8+

My music overlay every single time, when get back to spotify, I already reinstalled, delete cache and is always the same. Android 7.0Samsung Experience 8.1 I have been premium for long time, but the app now is unusable.

  • Casual Listener
  • My music overlay every single time, when get back to spotify, I already reinstalled, delete cache and is always the same.  Android 7.0 Samsung Experience 8.1  I have been premium for lon...
  • phan_times
  • Community Legend
  • 511 Views
  • 2 replies
  • 1 likes
  • 511 Views
  • 2 replies
  • 1 likes

Usuario indevido na conta

necessito urgente de uma ajudaestou a muito tempo sem acessar o site do spotify e hoje fui acessar para mudar meu e-mail (criei um novo) e so acesso a conta pelo facebook. ao entrar nas configuracoes descobri de alguma forma estava aparecendo um emai...

  • Newbie
  • necessito urgente de uma ajuda estou a muito tempo sem acessar o site do spotify e hoje fui acessar para mudar meu e-mail (criei um novo) e so acesso a conta pelo facebook. ao entrar nas c...
  • 241 Views
  • 0 replies
  • 1 likes
  • 241 Views
  • 0 replies
  • 1 likes

Spotify Mini Player Concept

Spotify does not pause playing music when an incomong call comes through on my new Google Pixel 2 XL - I would like to activate this notification? Any ideas please?

  • Casual Listener
  • Spotify does not pause playing music when an incomong call comes through on my new Google Pixel 2 XL - I would like to activate this notification? Any ideas please?
  • phan_times
  • Community Legend
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify se detuvo

Cuando descargo Spotify y lo intentó abrir me dice que Spotify se detuvo y no me deja abrir la App ayuda tengo un Samsung galaxy s4 míni

  • Casual Listener
  • Cuando descargo Spotify y lo intentó abrir me dice que Spotify se detuvo y no me deja abrir la App ayuda tengo un Samsung galaxy s4 míni
  • PPP7
  • Casual Listener
  • 3236 Views
  • 2 replies
  • 0 likes
  • 3236 Views
  • 2 replies
  • 0 likes

Problem with Spotify and Ford Sync

I have a Samsung Note 4.Ford vehicle that I connect via Bluetooth and Ford Sync. Used to work wonderfully.Two days ago when it connects I get a Spotify/Ford screen that takes over my phone. Can't get beyond this screen to play lists and such. Anyone ...

  • Casual Listener
  • I have a Samsung Note 4. Ford vehicle that I connect via Bluetooth and Ford Sync.   Used to work wonderfully. Two days ago when it connects I get a Spotify/Ford screen that takes over my pho...
  • Marc50
  • Casual Listener
  • 25795 Views
  • 18 replies
  • 6 likes
  • 25795 Views
  • 18 replies
  • 6 likes

Spotify player controls notification reappears even when I've quit the app and swiped it away. S8+

I can close the application and get rid of it in the recent apps list, but the notification with the player controls still shows up. If I swipe to dismiss it, it will return out of nowhere a few minutes later. I know I could get rid of it by turning ...

  • Newbie
  • I can close the application and get rid of it in the recent apps list, but the notification with the player controls still shows up. If I swipe to dismiss it, it will return out of nowhere ...
  • 374 Views
  • 0 replies
  • 2 likes
  • 374 Views
  • 0 replies
  • 2 likes

Impossible to use my sd card as main storage

Hi everybody, I can't use my sd card to store my data from spotify (synchronized music mainly). I don't see the option on my apps in the parameter menu. My phone is a Huawei P10 Lite, and I have difficulties to set correctly my sd card as the main st...

  • Casual Listener
  • Hi everybody,   I can't use my sd card to store my data from spotify (synchronized music mainly). I don't see the option on my apps in the parameter menu.   My phone is a Huawei P10 Lit...
  • phan_times
  • Community Legend
  • 1905 Views
  • 7 replies
  • 0 likes
  • 1905 Views
  • 7 replies
  • 0 likes

Solved!! Cannot connect with spotify connect

I am using the spotify app for android and cannt connect with my Rx a830. Everything was fine but today it don't work. What should I do?

  • Casual Listener
  • I am using the spotify app for android and cannt connect with my Rx a830. Everything was fine but today it don't work. What should I do?
  • Maik042000
  • Casual Listener
  • 584 Views
  • 4 replies
  • 0 likes
  • 584 Views
  • 4 replies
  • 0 likes

Spotify crashes regularly

My wife and I are both Spotify Premium users. We have been using Spotify successfully for over two years. However, over the last three months we have been experiencing regular crashes when using Spotify. Here is our usage pattern:We both have most of...

  • Casual Listener
  • My wife and I are both Spotify Premium users.  We have been using Spotify successfully for over two years.  However, over the last three months we have been experiencing regular crashes whe...
  • phan_times
  • Community Legend
  • 832 Views
  • 4 replies
  • 0 likes
  • 832 Views
  • 4 replies
  • 0 likes

Can Spotify keep the album order in offline mode?

Hello, When I download a full album on Spotify (to play in offline mode) I just can play this album in alphabetic order Creating a playlist just for the album is thr only solution?Best Regards

  • Casual Listener
  • Hello,   When I download a full album on Spotify (to play in offline mode) I just can play this album in alphabetic order 😕 Creating a playlist just for the album is thr only solution? Be...
  • caiosantanaj
  • Casual Listener
  • 552 Views
  • 4 replies
  • 0 likes
  • 552 Views
  • 4 replies
  • 0 likes

Videos Culture II

I've seen screenshots and videos of people that when they play (i think in iphone) the new migo's album Culture II or the playlist Rap Caviar it appears a video with the song, but it doesn't appears to me. that's what i mean https://www.instagram.com...

  • Casual Listener
  • I've seen screenshots and videos of people that when they play (i think in iphone) the new migo's album Culture II or the playlist Rap Caviar it appears a video with the song, but it doesn't appears ...
  • phan_times
  • Community Legend
  • 1379 Views
  • 4 replies
  • 0 likes
  • 1379 Views
  • 4 replies
  • 0 likes

Help me

What is the tiny bar beneath the cover on the song ? 

  • Newbie
  • What is the tiny bar beneath the cover on the song ? 
  • phan_times
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Samsung S8+ freezing for no reason

I'm having some major problems using Spotify on my Samsung S8+. The problem is that every now and then Spotify stops playing and will not respond to anything. Sometimes it will play nonstop for 10 minutes and sometimes all day. It doesn't help to for...

  • Newbie
  • I'm having some major problems using Spotify on my Samsung S8+.  The problem is that every now and then Spotify stops playing and will not respond to anything. Sometimes it will play nonstop fo...
  • phan_times
  • Community Legend
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes