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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59481 Views
  • 68 replies
  • 25 likes
  • 59481 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28244 Views
  • 5 replies
  • 0 likes
  • 28244 Views
  • 5 replies
  • 0 likes

Solved!! Incorrect playlist

I want to get Jeanie Bryson - Some Cats Know album in my Premium Andriod phone.If I open Chrome browser in my Android TABLET, no Spotify app on that device, I find a page showing 14 songs by Jeanie Bryson on her "Songs of Peggy Lee" album with "Play ...

  • Regular
  • I want to get Jeanie Bryson - Some Cats Know album in my Premium Andriod phone. If I open Chrome browser in my Android TABLET, no Spotify app on that device, I find a page showing 14 songs by Jean...
  • Joe
  • Community Legend
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not downloading

Solved! See solution below: Today, for no apparent reason Spotify decided to stop downloading songs. It says it is downloading but stays at 0% completed. I've cleared the cache, reinstalled the app and I have 18GB of room so I can't see why it's not ...

  • Casual Listener
  • Solved! See solution below:   Today, for no apparent reason Spotify decided to stop downloading songs. It says it is downloading but stays at 0% completed. I've cleared the cache, reinstalled ...
  • Robertjltaylor
  • Casual Listener
  • 20619 Views
  • 1 replies
  • 0 likes
  • downloading
    Google Pixel
  • 20619 Views
  • 1 replies
  • 0 likes

Sudden spike of Data usage in one day (~6Gb)

Hi community, I've been activiely using spotify almost every day, with extreme stream quality set. i rarely download albums and i always make sure it never downloads on mobile data. Each month i use around 5-6gbs of data from streaming. yesterday spo...

  • Newbie
  • Hi community,   I've been activiely using spotify almost every day, with extreme stream quality set. i rarely download albums and i always make sure it never downloads on mobile data. Each mon...
  • 693 Views
  • 0 replies
  • 2 likes
  • 693 Views
  • 0 replies
  • 2 likes

Superuser Contribution Problems in the audio with any song. Crunching and distortion at any volume level

Hi guys. I have problems with the audio of the songs I listen to. Since the last update 8.4.18.743 armV7, every time I play a song after a few seconds at any sound level, there will be noises such as crunches and distortion in the audio. My headphone...

  • Casual Listener
  • Hi guys. I have problems with the audio of the songs I listen to. Since the last update 8.4.18.743 armV7, every time I play a song after a few seconds at any sound level, there will be noises such as...
  • Mirc
  • Casual Listener
  • 5482 Views
  • 8 replies
  • 3 likes
  • 5482 Views
  • 8 replies
  • 3 likes

Spotify is completely killing my battery

I've been a Spotify subscriber for a few weeks and got the app for my phone. Ever since, my battery performance is horrible and I can no longer make it through the day without charging. When I look at the stats, Spotify is consuming far more battery ...

  • Newbie
  • I've been a Spotify subscriber for a few weeks and got the app for my phone. Ever since, my battery performance is horrible and I can no longer make it through the day without charging. When I look a...
  • 8Soks
  • Newbie
  • 751 Views
  • 1 replies
  • 0 likes
  • 751 Views
  • 1 replies
  • 0 likes

Music starts, briefly stops, then plays again

At the start of every song when I skip track, the song will play for half a second, stop for a second then continue playing as normal, I can deal with this but it is extremely irritating.

  • Newbie
  • At the start of every song when I skip track, the song will play for half a second, stop for a second then continue playing as normal, I can deal with this but it is extremely irritating.
  • madatyou
  • Casual Listener
  • 846 Views
  • 3 replies
  • 0 likes
  • 846 Views
  • 3 replies
  • 0 likes

Modify download time feature

Hi, It would be really great if we could modify the time our downloads sync if on wifi/cellular. I would much rather have my downloads updates at midnight while I'm sleeping instead of the middle of the day. I don't see the feature to download at a c...

  • Casual Listener
  • Hi,   It would be really great if we could modify the time our downloads sync if on wifi/cellular. I would much rather have my downloads updates at midnight while I'm sleeping instead of the m...
  • 649 Views
  • 0 replies
  • 3 likes
  • 649 Views
  • 0 replies
  • 3 likes

Spotify doesn't work on mobile

Hello,I moved from Italy (where I was already using Spotify both on mobile and my computer) to Taiwan. After two weeks here, I went on Spotify's website to and changed the country to Taiwan so that I could continue using it with my free account. The ...

  • Newbie
  • Hello, I moved from Italy (where I was already using Spotify both on mobile and my computer) to Taiwan. After two weeks here, I went on Spotify's website to and changed the country to Taiwan so that...
  • shaf-4
  • Roadie
  • 1680 Views
  • 3 replies
  • 0 likes
  • 1680 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists are not playing the songs in them

Hello, this morning I started listening to music as i regularly do. However, when i tried to shuffle play my playlist, not a single song in it actually played, and the song that started playing isn't in the playlist and generally a different song fro...

  • Regular
  • Hello, this morning I started listening to music as i regularly do. However, when i tried to shuffle play my playlist, not a single song in it actually played, and the song that started playing isn't...
  • Eganmayurphymay
  • Newbie
  • 20533 Views
  • 11 replies
  • 0 likes
  • 20533 Views
  • 11 replies
  • 0 likes

Solved!! Default shuffle off

I play mainly classical music so want shuffle always turned off. How do I make shuffle off the default in my Premium Andriod account? Any advice please?

  • Regular
  • I play mainly classical music so want shuffle always turned off.   How do I make shuffle off the default in my Premium Andriod account?   Any advice please?
  • Joe
  • Community Legend
  • 14905 Views
  • 1 replies
  • 5 likes
  • 14905 Views
  • 1 replies
  • 5 likes

How to play music stored on android, in Spotify

I am searching for a way to incorporate my music saved on my phone sd card, into my spotify "Your music". Is there a way to do this? I basically want to be able to use Spotify as my only media player on my phone, not the Music player on my phone for ...

  • Newbie
  • I am searching for a way to incorporate my music saved on my phone sd card, into my spotify "Your music".    Is there a way to do this? I basically want to be able to use Spotify as my ...
  • katat11
  • Newbie
  • 28490 Views
  • 2 replies
  • 4 likes
  • 28490 Views
  • 2 replies
  • 4 likes

Spotify continues to play after I unplug headphones MIUI 9, Xiaomi Redmi Note 4

So basically I've been having this issue for about 3-7 days now I think. Could be related to the last update. It's still catching me by surprise when I'm in the reading room at the uni and I start blasting for everyone.

  • Regular
  • So basically I've been having this issue for about 3-7 days now I think. Could be related to the last update. It's still catching me by surprise when I'm in the reading room at the uni and I start bl...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Disable Auto-play

How can we disable auto-play in the Android app? I like to listen to podcasts while running and I don't appreciate it immediately playing older podcasts I've already heard. Because it's so seamless it's often difficult to notice when this happens, so...

  • Newbie
  • How can we disable auto-play in the Android app?  I like to listen to podcasts while running and I don't appreciate it immediately playing older podcasts I've already heard.  Because it's s...
  • rogertms3
  • Music Fan
  • 2658 Views
  • 3 replies
  • 3 likes
  • 2658 Views
  • 3 replies
  • 3 likes

Track not available on phone, but it is available on desktop

I have a playlist of songs by "The Piano Guys". Spotify on my phone is now complaining that the tracks are not available, while I can still stream them on my desktop app. Also, the playlist on my phone is not displayed fully anymore. It does state th...

  • Gig Goer
  • I have a playlist of songs by "The Piano Guys". Spotify on my phone is now complaining that the tracks are not available, while I can still stream them on my desktop app. Also, the playlist on my pho...
  • doggidogg
  • Newbie
  • 3847 Views
  • 7 replies
  • 0 likes
  • 3847 Views
  • 7 replies
  • 0 likes

SOU PREMIO E NAO CONSIGO ACESSAR A MINHA CONTA SO FUNCIONA COMO FREE

OLA BOM DIA GOSTARIA DE SABER QUAL O MOTIVO DE MINHA CONTA PREMIO NAO ESTA FUNCIONANDO JA COLOQUEI O USUARIO E FICA COMO SE AINDA FOSSE FREE JA ULTILIZEI TODOS OS MODOS E NAO CONSIGO

  • Newbie
  • OLA BOM DIA GOSTARIA DE SABER QUAL O MOTIVO DE MINHA CONTA PREMIO NAO ESTA FUNCIONANDO JA COLOQUEI O USU ARIO E FICA COMO SE AINDA FOSSE FREE JA ULTILIZEI TODOS OS MODOS E NAO CONSIGO   
  • MONICA75
  • Newbie
  • 608 Views
  • 2 replies
  • 0 likes
  • 608 Views
  • 2 replies
  • 0 likes

Im waiting 3+ years for Android Beta Testing

Hi im waiting beta testing for android over 3 years. Why? Im running oreo on my galaxy s8 and i can report bugs etc. Im active phone user. Can you add me to beta? I can send my email privately.

  • Casual Listener
  • Hi im waiting beta testing for android over 3 years. Why? Im running oreo on my galaxy s8 and i can report bugs etc. Im active phone user. Can you add me to beta? I can send my email privately.
  • etosunkaya
  • Casual Listener
  • 518 Views
  • 2 replies
  • 0 likes
  • 518 Views
  • 2 replies
  • 0 likes

Solved!! After last update, can't add songs to playlists

When i click on "add to another playlist," or"remove from this playlist" nothing happens at all. the only thing that happens is the little pop-up choices that include "remove from this playlist", etc, goes away.This only started happening right after...

  • Casual Listener
  • When i click on "add to another playlist," or"remove from this playlist" nothing happens at all. the only thing that happens is the little pop-up choices that include "remove from this playlist", etc...
  • ebrady42
  • Newbie
  • 19902 Views
  • 19 replies
  • 3 likes
  • 19902 Views
  • 19 replies
  • 3 likes

Random pauses

In the last couple of weeks Spotify has been randomly pausing. It could be 2 minutes into a session, or up to an hour or so. 9 times out of 10 I can swipe down and press play on the notification, or if I'm using earbuds pressing play on the inline re...

  • Casual Listener
  • In the last couple of weeks Spotify has been randomly pausing. It could be 2 minutes into a session, or up to an hour or so. 9 times out of 10 I can swipe down and press play on the notification, or ...
  • HunsletPirate
  • Casual Listener
  • 1069 Views
  • 5 replies
  • 0 likes
  • 1069 Views
  • 5 replies
  • 0 likes

Problems to accept the invitation

I'm trying to accept the invitation that we receive at the familiar plan, but when I click to accept this invitation I'm being send to Google Chrome, to the account page. I just can't accept, how can I solve that?

  • Newbie
  • I'm trying to accept the invitation that we receive at the familiar plan, but when I click to accept this invitation I'm being send to Google Chrome, to the account page. I just can't accept, how can...
  • Joe
  • Community Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Galaxy s8+ spotify pause randomly

Hello i use my new Galaxy S8+ and i got an issue during the listening. Spotify just pause the song randomly I have to skip or restart the song to continue my listening.I have put spotify app in the battery saving exclusion like I read in other post b...

  • Regular
  • Hello i use my new Galaxy S8+ and i got an issue during the listening. Spotify just pause the song randomly I have to skip or restart the song to continue my listening. I have put spotify app in t...
  • Wonkza
  • Newbie
  • 10852 Views
  • 11 replies
  • 1 likes
  • 10852 Views
  • 11 replies
  • 1 likes