help! someone else's device are connected to my spotify.

[antonfre]

hi, when I'm logged on my spotify the music stops all the time. down in the right corner there is green speaker that shows up. when I press it it shows that my account are connected to another device, a iphone... and I can't turn it off. its like my spotify is hacked. anyone know this problem? sry for the bad language..

[Daniel]

Hi,

I would suggest posting here where a mod can remove all devices from your account. Once done it would be wise to change your password and then you should be OK again.

[user-removed]

I have the same problem. It's like someone is piggybacking my account, which makes my playback cut out. I keep getting a message saying that I'm controlling another device? At the bottom of my menu screen, I can see someone else's profile?! How can I remove/delete them from my account?

[Daniel]

Read my post above yours. You can also check your devices from Spotify.com/account

[user-removed]

Hi, I've tried everything. Signing out from all devices, removing offline devices, reset passwords, emptied cache. I'm am totally out of ideas. I've had a premium account for quite a few years now and sadly, this could be enough for me to walk away. I've got no idea how I ended up with this additional user but i can't get rid of him.

[Jordi]

Hey there,

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

[SiDtheTurtle]

*Bump*

I'm having this exact problem now, very frustrating.  I've reset my password twice, deauthorised all devices etc.  Also raised a call with Spotify to see what they can do.

Very fustrating as every time I play a song, it cuts out and plays someone else's!

Anyone find a solution to this?

Kieran

[murso74]

i've been having the same issues...  i've changed my network password, my facebook password and my spotify password.  i keep getting "nicks iphone" as being connected, but when i go to authorized devices in my account, it doesn' tshow up there.   

[valegarza99]

someone hacked my spotify account and keeps playing music and won't let me play my music. how do I get them off of my account.

[Vincedrake_22]

I have someone's device called "steve's office" on spotify connect and I don't know who's it could be. It never plays on there though, It never cuts out my music. It's just there and it annoys me becasue I have no idea who it is and why it just showed up oneday...

[Goldmana]

Bump!

[bryonycastrillo]

FIXED!!! I was having the same problem. It was bad enough that I was about to cancel my service. Then I saw this thread and I followed the directions to log in to my account online and "sign out everywhere", but it still happened again. Finally, I signed out everywhere, and then logged back in and changed my password. Done! No more alien users hijacking my music!! If it ever happens again, at least I'll know how to solve it.

[lamy29]

already tried that, still didnt fix it.

[univofmiss]

I was having this issue as well, but I believe I fixed it.

I was out of town last weekend and signed into my account on someone's PS4 so we could listen to Spotify. When I got home, they were still using my account. I signed out of all devices, and I didn't have any issues. Today, I saw they were back using my account. So, I signed out of all devices again. I also looked at Apps, and I revoked access to Spotify from a PS4 app. At the moment, they haven't been back on my account.

May be helpful for someone!

[AwesomeGinger]

BUMP

being controlled by "ADMIN"?? and having new playlists added. seems to like spanish music

[chrbu]

Me too - someone's spanish iphone as a connected device. I responded by playing some death metal on their device and then changing my password... 

[trevorgould]

I have also deleted all devices and changed password, yet there is always one device that keeps showing up and forcefully stealing the playback.

It makes one wonder why Spotify won't post a formal document on EXACTLY how to fix this problem, I wonder if it's because they don't know what is causing it?

Should we be concerned having a credit card associated with our account if they aren't able to secure their platform?

[dushyb]

This happened to me, again; someone from a different country listening to foreign music. I played a song titled "**bleep** off" and they changed the song again, very annoying. Scared now incase my PC has been compromised. Done a virus scan, no threats apparently. I changed my pass and kicked them off the app and so far, nothing. BUT! My gmail has 2 step authentication and somehow they got through that? Very confusing. 

[Joe]

The 2 step authentication would only kick in if they tried to log into your gmail account but it's worth changing your password there to be on the safe side, especially if you were using the same password for spotify and gmail.

[dushyb]

Yeah I know 🙂 I meant I have 2-step on my email and had no email to say my
pass had been changed, so I have no idea how they got on to my spotify.
Bizzare. I changed all my passwords since and kicked them off and it was
fine anyway, I just commented in case anyone else was still having the
problem. 🙂