"Now Playing" song gets stuck on the same song

[mesosalpinx]

The song listed as currently playing gets stuck on one song. Any song that I play will show as the song that gets stuck, even though my laptop and amazon devices show the correct song that's playing. It fixes itself randomly, but I'm not sure how. Closing the app doesnt fix it. It just seems to go back to normal after several days of being stuck. It might be related to me using the Spotify app on my Samsung Active Watch 2 as a remote, since that makes the app open when ever my arm brushes anything. Sorry about the convoluted explanation. I've attached screenshots of the currently playing song and the playlist showing the song that's actually playing. 

Plan

Premium

Country

US

Device

Galaxy Note 10 plus

Operating System

Android

[mesosalpinx]

Hey @MichaelTapp @SellyOakBlade @joomak @runwitherik @loxleyoutlaw,

Thanks for posting about this here!

We just wanted to let you know that we're aware of this issue and we're currently looking into it.

Make sure to head over to this Ongoing Issue thread, where we'll keep you posted on our progress.

Cheers!

[Luan]

Hey, @mesosalpinx 
Welcome to Spotify Community and thanks for reaching out here!

Initially, I recommend that you try a clean reinstallation of the app. You can find more information about this process here.

Check if this suggestion makes the trick, and keep me posted. If it persists, bring us more information about the issue you're experiencing.

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

[sp91fv08nppcht1]

I have tried clearing cache, clearing data, and even a clean install. 

It didn't work. The problem is intermittent and I currently have to force stop the app to get things to reset. It happens even after clean install.

[Luan]

Hey,  @sp91fv08nppcht1 

Thanks for the information you've provided. But we need some additional details to give you some relevant tips. So, is this issue occurring only on a certain device or is it happening through different devices? If possible tell me what is the exact version of the Spotify app that you're running on the affected devices and the OS informations (version/number). In the meanwhile, I'd like to suggest that you try to restart your device and then try to play your songs using a different network connection to see if the issue persists.

If there are any other pieces of information that you think would be relevant, tell me, please.

Keep me posted!

Kind Regards,

hezorg

[Velvex_Vancreed]

hi this is happening on my pc spotify app my cellphone[samsung galaxy note8] app, my ps4 spotify app, and my Xbox 1 S spotify app

[Cakehead1]

Have this issue, its due to the galaxy watch, i just got the galaxy watch 3. The watch doesn't seem to feedback a song change properly and in turn now playing gets glitches on your phone. The only fix I have for now is to press and hold Spotify and tben go to app info and press force stop. When you re open the now playing will work will break again in the next few days.

I hope Spotify sort this, they are so lazy with watch apps

[Sebje00]

Many topics about this issue. All seem to point at the Galaxy watch app. until now provided solutions (clear cache, restart, re-install) are only (really) short term solutions...

[Mitchex-S]

Agree with this. After I had removed the Spotify app from Galaxy Watch, the problem disappeared.

[Cindy93]

same exact thing is happening to me, I’m even using the same phone and watch as you. The app was working perfectly until I got the watch and now it gets stuck. It even keeps playing on my phone when i turn off the bluetooth speaker and close the app. I have to force close the app on my phone for the music to stop. 

I’ve tried re-installing spotify on both my phone and my watch. I even clean restarted my watch and it still gets stuck.

[Mightbreak]

I thought I was the only one having this problem... Song stuck, I can switch songs, but the bar stays in one place. I can switch songs but it doesn't switch on the screen.

Samsung Galaxy s10e and Galaxy Watch

[Sebje00]

It seems many people have this issue. There are many topics. Until now Spotify can only recommend clear cache en re-install. This will fix it for only a short time... hope Spotify is investigating or updating the watch app... but until now they haven't mentioned anything about it... 

[Mightbreak]

I hope so, or I just uninstall spotify from my watch...

[Sebje00]

Yup me too. ☹️  I used it quite a lot before it got corrupted...

[Mackania]

Seems to definitely be related to the watch then because I suffer the same issue now since I got it about two months ago. I am also experiencing intermittent pausing of songs and have gone through the old fixes of battery optimisation etc.

In fact Spotify no longer displays on the home screen of my phone whilst playing which was a great feature for skipping songs without unlocking.

[Selcukk]

I am currently having this issue using the app with samsung galaxy buds on samsung s10+ 

[Peter]

Hey @Selcukk,

Thank you for reaching out to us about this.

Could you follow the steps bellow:

• Perform a clean reinstall of the app.
• Try with another internet connection.
• Log in with another account and try to download music to se if the issue persists. You can use a friend's or a family member's account if it's possible.

Keep us posted. We're always one reply away.

Cheers!

[loxleyoutlaw]

I am having the same issue. the Now playing screen doesn't change even though a different song is playing, and it's also not showing anything in the notifiction bar. I've tried resetting everything and clearing caches etc. it may be related to my galaxy watch active 2 but there's definitely not something right with the Spotify app, it all worked perfectly before. I no longer have the spotify app on my watch and the issue still persists.

[runwitherik]

I'm having the same issue, and now the "Now Playing" is at 245 minutes, even though the song actually playing is far past the song on the visual now playing. I don't have the watch, as it happens more when I am connected to a bluetooth speaker or the desktop app via phone app. It also happens when in the car. However, the issue does not occur when I have my Jabra wireless earbuds in while running. Also, the phone app also gets stuck after running several hours. 

I will try a reinstall, and see if that works. But it seems others have had issues even after a clean reinstall.

Thanks,

Erik

[joomak]

I have the same problem basically every day. Also I suspect that it is somehow related to having Galaxy Watch Spotify app installed, at least when combined to streaming from phone to e.g. Chromecast audio or similar. Opening of the Galaxy Watch app is not needed to make this issue occur.

Another bug the same issue causes is that playback may be suddenly paused at random - or not paused like it usually does when disconnecting Bluetooth headphones.

The issue existed already in my previous phone few months back. My home network configurations where different at the time, so no help there either. Reinstallation etc. won't make a difference.

Forcing Spotify to close from Android app settings fixes the issue temporarily.

[SellyOakBlade]

I have the same issue.
P20Pro

Only started with the latest version of the app.

I have reinstalled to no avail.

I also have a galaxy watch, but importantly I don't have the Spotify app installed on it.

The issue send to occur primarily when I'm connected through Bluetooth to headphone/my car.