Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

"go online to search millions of songs" but online

"go online to search millions of songs" but online

Plan

Premium

Country

 Germany

Device

(Samsung galaxy s7)

Operating System

(Android )

 

My Question or Issue

 Hey. I have a problem with spotify premium on my galaxy s7. It says "go online to search millions of songs" when trying to search even though i got internet. I can also use start, radio and browse but the search function isnt working properly. Reinstalling helps but isnt a real option due to losing all my 2000 downloaded songs over and over again.

 

Id be very thankful if somebody could help me out.

Thanks!

Reply
1 Reply

Hey @gmnoblack, and welcome to the community.

Hope you're doing great!

 

I understand your concern. That is a great troubleshooting step, as it makes the app have a new fresh life and is a common solution for issues within the app. 

 

Does this happen still when you reinstalled the app? Also, please send a screenshot of any error messages being shown. Make sure to hide sensitive info when posting to the community.

 

Keep me posted, I look forward to helping out 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts