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Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

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  • Spotify Star
  • Spotify Star
  • scrollingcat
  • Visitor
  • 67093 Views
  • 48 replies
  • 108 likes
  • 67093 Views
  • 48 replies
  • 108 likes

Ads

wondering why I’m hearin ads such as political ads and insurance ads when I pay not to have ads

  • Visitor
  • wondering why I’m hearin ads such as political ads and insurance ads when I pay not to have ads
  • Bittencourt
  • Spotify Star
  • 245 Views
  • 1 replies
  • 1 likes
  • 245 Views
  • 1 replies
  • 1 likes

Rory Gallagher Deuce 50th Anniversary Boxed set incomplete

PlanPremiumCountryUSDevice(iPhone 13 proOperating SystemIos15 My Question or IssueThe Spotify version has only 1/4 of the boxed set and Tidal offers all of it plus the notes

  • Visitor
  • Plan Premium Country US Device (iPhone 13 pro Operating System Ios15   My Question or Issue The Spotify version has only 1/4 of the boxed set and Tidal offers all of it plus the notes
  • Bittencourt
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Accidentally reported a artist/album as explicit content

Dear Customer Care, Accidentally reported a artist/album as explicit content which was my best content. How to bring them back so that I can play. Regards Bharat

  • Newbie
  •   Dear Customer Care,   Accidentally reported a artist/album as explicit content which was my best content.   How to bring them back so that I can play.   Regards  Bharat
  • Bittencourt
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album Voyage of Abba is not playing

PlanFree/PremiumCountryThr NetherlandsDevicePCOperating SystemWindows 11 My Question or IssueAlbum Voyage of Abba is not playing, other albums are playing ok.

  • Visitor
  • Plan Free/Premium Country Thr Netherlands Device PC Operating System Windows 11   My Question or Issue Album Voyage of Abba is not playing, other albums are playing ok.
  • Lyubka
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Selected tracks are correct, but playing from another album

Hello. I realized that, whenever an artist has one same song listed on two or more albums, all said albums will switch, once in a while, as the source for said song, as, today it will play from "Album 1", and then tomorrow it will play from "Album 2"...

  • Casual Listener
  • Hello. I realized that, whenever an artist has one same song listed on two or more albums, all said albums will switch, once in a while, as the source for said song, as, today it will play from "Albu...
  • OscarDC
  • Moderator
  • 327 Views
  • 3 replies
  • 1 likes
  • 327 Views
  • 3 replies
  • 1 likes

Solved!! No preview?

Usually on my iPad I can tap and hold my finger on a song and it will play a little preview of the song but lately I haven't been able too at all and it's very annoying. Help?

  • Roadie
  • Usually on my iPad I can tap and hold my finger on a song and it will play a little preview of the song but lately I haven't been able too at all and it's very annoying. Help?
  • Casual Listener
  • 14883 Views
  • 7 replies
  • 3 likes
  • 14883 Views
  • 7 replies
  • 3 likes

Solved!!Superuser Contribution song quality meh

A song from an artist album is skipping like a scratch CD. Try on different platform updating software etc and nothing work. Can the artist or the person who uploaded the album fix the issues? It's the album "États d'amour" from "Isabelle Boulay" son...

  • Newbie
  • A song from an artist album is skipping like a scratch CD. Try on different platform updating software etc and nothing work. Can the artist or the person who uploaded the album fix the issues? It's t...
  • Lyubka
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborative playlist is showing the wrong "added by" name next to songs

Hey - I'm going to list out my problem below so it's easier to read... 1) My old Spotify account was connected to my old Facebook account 2) I deleted my old Facebook account, which meant I had to get a new Spotify account 3) The Spotify team transfe...

  • Regular
  • ...hich meant I had to get a new Spotify account   3) The Spotify team transferred all the content from my old Spotify account, to my new Spotify account   4) However, on my old Spotify a...
  • Lyubka
  • Moderator
  • 794 Views
  • 7 replies
  • 0 likes
  • 794 Views
  • 7 replies
  • 0 likes

This content is not avalible

PlanPremiumCountryczech My Question or IssueI see this content:https://open.spotify.com/album/1xgWuzS9Yfi1TaQffV8LMwbut I am not able to play....

  • Visitor
  • Plan Premium Country czech     My Question or Issue I see this content: https://open.spotify.com/album/1xgWuzS9Yfi1TaQffV8LMw but I am not able to play....
  • Amay
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to update blend playlist?

Spotify says the playlist is updated daily but my blend has had the same 50 songs on it for as long as I can remember.

  • Visitor
  • Spotify says the playlist is updated daily but my blend has had the same 50 songs on it for as long as I can remember.
  • Eni
  • Moderator
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Track changed on playlist songs!

Every now and then, I will find a song on one of my playlists no longer had the album cover, but the cover of some compilation. This is weird but not a big problem - when it IS a problem is when the version of the song is changed!! Songs I have had o...

  • Casual Listener
  • Every now and then, I will find a song on one of my playlists no longer had the album cover, but the cover of some compilation. This is weird but not a big problem - when it IS a problem is when the ...
  • Samanthat1
  • Casual Listener
  • 466 Views
  • 3 replies
  • 3 likes
  • 466 Views
  • 3 replies
  • 3 likes

Spotify plays one song from a playlist, then switches to a random song.

Spotify plays one song from a playlist, then switches to a random song. Some of the songs that played have never been played on my account at all. This is only occurring on desktop, not mobile.

  • Visitor
  • Spotify plays one song from a playlist, then switches to a random song. Some of the songs that played have never been played on my account at all. This is only occurring on desktop, not mobile.
  • Bittencourt
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Playlists gone wrong

Is anyone else getting completely random daily playlists? I am not a country fan at all and have never even listened to one country song on my Spotify and my daily playlist 1 was all country music. All of them were artists that I've never listened to...

  • Casual Listener
  • Is anyone else getting completely random daily playlists? I am not a country fan at all and have never even listened to one country song on my Spotify and my daily playlist 1 was all country music. A...
  • MihailY
  • Moderator
  • 387 Views
  • 4 replies
  • 0 likes
  • 387 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify's own genre mix combines 3 languages in the k-pop, j-pop and mandpop mix

PlanPremiumCountryEuropeDeviceiPhone SE 2020, WindowsOperating SystemiOS 16, Windows 10 My Question or IssueSpotify's own genre mix (k-pop, j-pop and mandopop mix) combines the languages in the playlists. At the beginning of these mixes it worked and...

  • Regular
  • Plan Premium Country Europe Device iPhone SE 2020, Windows Operating System iOS 16, Windows 10   My Question or Issue Spotify's own genre mix (k-pop, j-pop and mandopop mix) combines t...
  • Lyubka
  • Moderator
  • 912 Views
  • 9 replies
  • 0 likes
  • 912 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Is it possible to remove ASMR 'audiobooks' from Daily Drive playlists?

For some reason the Daily Drive playlist (which I appreciate is automatically generated) adds quiet ASMR tracks in the middle of music, which is VERY distracting, particularly while travelling.The way ASMR is presented on Spotify is as an 'audiobook'...

  • Newbie
  • For some reason the Daily Drive playlist (which I appreciate is automatically generated) adds quiet ASMR tracks in the middle of music, which is VERY distracting, particularly while travelling. Th...
  • Lyubka
  • Moderator
  • 752 Views
  • 1 replies
  • 1 likes
  • 752 Views
  • 1 replies
  • 1 likes

Superuser Contribution Is there somewhere I can petition to consolidate two repeat artists into one?

Hi, so there's this artist page: https://open.spotify.com/artist/7G6CzEvibsxpjfOIktMQEOWhich shows "Pmarusama" as the artist with only 2 songs, but the artist has another page: https://open.spotify.com/artist/4hUWwJ0fRLx9rYtUvT26IiThat actually has t...

  • Casual Listener
  • Hi, so there's this artist page: https://open.spotify.com/artist/7G6CzEvibsxpjfOIktMQEO Which shows "Pmarusama" as the artist with only 2 songs, but the artist has another page: https://open.spotify...
  • MihailY
  • Moderator
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

Artists' music is mixed up

The music of the metal artist Leo is mixed up with a rap artist, so I indesirebly get the later in my "latest" feed. How to fix that?

  • Casual Listener
  • The music of the metal artist Leo is mixed up with a rap artist, so I indesirebly get the later in my "latest" feed. How to fix that?
  • geovanebento
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • Mix up
  • 247 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Same weird track (1:22) named under different artists appear in my weekly discovery list

PlanPremiumCountryNLDevice(Samsung Galaxy 9)Operating System(Windows 10) My Question or IssueSame weird track (1:22) named under different artists appear in my weekly discovery list.First I thought somebody played a bit with tempo and pitch effects l...

  • Casual Listener
  • Plan Premium Country NL Device (Samsung Galaxy 9) Operating System (Windows 10)   My Question or Issue Same weird track (1:22) named under different artists appear in my weekly discove...
  • Eni
  • Moderator
  • 370 Views
  • 3 replies
  • 0 likes
  • 370 Views
  • 3 replies
  • 0 likes

Superuser Contribution ALMORA

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe truck Almora princess of rain is not correct truck.

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The tru...
  • Lyubka
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • metal
  • 348 Views
  • 1 replies
  • 0 likes