Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 64018 Views
  • 47 replies
  • 107 likes
  • 64018 Views
  • 47 replies
  • 107 likes

Superuser Contribution [Mobile][Other] Including Canvas in the Oceania region.

I don't see why the Canvas feature isn't in Fiji. When I lived in Australia, the feature was right there and now when I've moved to Fiji the canvas feature is completely missing. Help out mate.

  • Newbie
  • I don't see why the Canvas feature isn't in Fiji. When I lived in Australia, the feature was right there and now when I've moved to Fiji the canvas feature is completely missing. Help out mate. 
  • Alex
  • Spotify Legend
  • 523 Views
  • 3 replies
  • 0 likes
  • Mobile
    Other
  • 523 Views
  • 3 replies
  • 0 likes

[Desktop] Make Announcements Personalized

Personalize Announcements When you give me Announcements for artists I don't likeand don't followit feels like Advertisement Announcements feel like Spotify got paid to promote! I don't want to remove the feature, I want it tailored to my taste Hey i...

Vinoses_0-1633303512531.png
  • Music Fan
  • Personalize Announcements    When you give me Announcements  for artists I don't like and don't follow it feels like Advertisement   Announcements feel l...
  • Ryan234awesome
  • Newbie
  • 549 Views
  • 1 replies
  • 1 likes
  • Desktop
  • 549 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify artist

I can’t accept my team request through my email it takes me to the log in page how do I fix this

  • Newbie
  • I can’t accept my team request through my email it takes me to the log in page how do I fix this 
  • Eni
  • Moderator
  • 367 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Developer] Please add last.fm scrobbling for 2 listeners on the same speaker

The new 2 listeners feature on the same speaker is fantastic- something many have wanted for a long time. However, using this feature with last.fm doesn’t work, and neither accounts songs scrobble to last.fm anymore. Please can you bring this ability...

  • Newbie
  • The new 2 listeners feature on the same speaker is fantastic- something many have wanted for a long time. However, using this feature with last.fm doesn’t work, and neither accounts songs scrobble to...
  • Eni
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • Developer
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ability to set my content language

PlanPremium Here's the thing: I can set my user language in the app, which basically changes the language of the interface.HOWEVER, I would like the ability to change the language of the CONTENT (Music, Podcasts) that are available and suggested to m...

  • Regular
  • ...he CONTENT (Music, Podcasts) that are available and suggested to me.   All the podcasts in my mother language**bleep**, and most of all, I don't like listening to the language. Why is it so h...
  • MR_FOXES
  • Regular
  • 2099 Views
  • 2 replies
  • 3 likes
  • language
    podcast language
    Podcasts
  • 2099 Views
  • 2 replies
  • 3 likes

Superuser Contribution The length of Traci Braxton's Last Call is cut out

PlanFree/Premium: PremiumCountry: taiwan DevicePC and iPhone 12 pro My Question or Issuei was listening to this song and it abruptly stopped and i went to Wikipedia and this song's length is 3:44for who's responsible for this, please fix it thanks

  • Newbie
  • Plan Free/Premium: Premium Country: taiwan   Device PC and iPhone 12 pro   My Question or Issue i was listening to this song and it abruptly stopped and i went to Wikipedia and...
  • Jeremy
  • Spotify Legend
  • 568 Views
  • 4 replies
  • 0 likes
  • 568 Views
  • 4 replies
  • 0 likes

Superuser Contribution Korean Lyrics on Roku

PlanPremiumCountryUnited States Operating SystemRoku Express 10 5 0build: 4208 My Question or IssueHello, I listen to a lot of Korean music and the lyrics won’t show up on my TV. Every language shows up except Korean. I have an LG tv but have Spotify...

  • Newbie
  • Plan Premium Country United States  Operating System Roku Express 10 5 0 build: 4208   My Question or Issue Hello,  I listen to a lot of Korean music and the lyrics won’t sho...
  • bbybell
  • Newbie
  • 1809 Views
  • 10 replies
  • 4 likes
  • 1809 Views
  • 10 replies
  • 4 likes

Superuser Contribution New function: advertise

Can anyone here tell me if it's possible to create direct ads on Spotify outside the US? Is it possible to advertise to the Brazilian public? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, An...

  • Roadie
  • Can anyone here tell me if it's possible to create direct ads on Spotify outside the US? Is it possible to advertise to the Brazilian public?   Plan Free/Premium Country   Device (iP...
  • geovanebento
  • Roadie
  • 486 Views
  • 2 replies
  • 0 likes
  • Marketing
  • 486 Views
  • 2 replies
  • 0 likes

Superuser Contribution NHK Radio News?

Any idea what happened to the NHK Radio News podcast? Was surprised to log in a month or so ago to find it gone suddenly. Licensing issue maybe? It's available via Apple, but nowhere to be found on Spotify. Thanks for any replies!

  • Casual Listener
  • Any idea what happened to the NHK Radio News podcast?  Was surprised to log in a month or so ago to find it gone suddenly.  Licensing issue maybe?  It's available via Apple, but nowher...
  • Eni
  • Moderator
  • 641 Views
  • 3 replies
  • 0 likes
  • 641 Views
  • 3 replies
  • 0 likes

Superuser Contribution Inappropriate Podcast Suggestions

I was shocked when I opened the app today. On the homepage it has the section for podcast suggestions, which I had been tolerating for years. But today, it is suggesting ADULT podcasts to me!!! This will be my LAST month using Spotify, which is a com...

IMG_42B6DA8B5ED8-1.jpg WX20210913-194843@2x.png
  • Regular
  •   I was shocked when I opened the app today. On the homepage it has the section for podcast suggestions, which I had been tolerating for years. But today, it is suggesting ADULT podcasts ...
  • 12143655402
  • Casual Listener
  • 5105 Views
  • 8 replies
  • 12 likes
  • 5105 Views
  • 8 replies
  • 12 likes

Superuser Contribution Android app is horrible compared to IOS

PlanPremiumCountryUSADevicePixel 3Operating SystemAndroid My Question or IssueSo usually I wouldn't really care about stuff like this but it's starting to get really frustrating. Most of my problems with the app right now would be solved if the Andro...

  • Casual Listener
  • ...hy can't I have immediate access to this music all the time? Better yet, why not give premium users a tab at the bottom where we can tap and have all of our downloaded content right there? Where IOS vs....
  • ankinker
  • Casual Listener
  • 6552 Views
  • 8 replies
  • 8 likes
  • 6552 Views
  • 8 replies
  • 8 likes

"This is:" Playlists

So I spend a lot of time in Spotify listening "This is" playlists. For those who don't know, often times when you go to the search bar, once you type in the artist's name a playlist will show up called This is Justin Bieber. I have been listening to ...

  • Newbie
  • So I spend a lot of time in Spotify listening "This is" playlists. For those who don't know, often times when you go to the search bar, once you type in the artist's name a playlist will show up call...
  • Jayhicks30
  • Casual Listener
  • 22031 Views
  • 18 replies
  • 22 likes
  • Playlists
  • 22031 Views
  • 18 replies
  • 22 likes

No ads anywhere

As a Premium customer I pay to not get any ads, ever. Suddenly I keep hearing ads in podcasts, which is a user-hostile bait and switch tactic. I know the argument is that podcasts are some kind of extra service outside of the music streaming, but the...

  • Visitor
  • As a Premium customer I pay to not get any ads, ever. Suddenly I keep hearing ads in podcasts, which is a user-hostile bait and switch tactic. I know the argument is that podcasts are some kind of ex...
  • Spot1FiIsBroken
  • Roadie
  • 304 Views
  • 1 replies
  • 2 likes
  • 304 Views
  • 1 replies
  • 2 likes

Solved!! We need more Prince!

I would say we need a lot more Prince on Spotify! I mean only one song from him...ahah

  • Community Legend
  • I would say we need a lot more Prince on Spotify! I mean only one song from him...ahah
  • dgrundy
  • Music Fan
  • 2459 Views
  • 16 replies
  • 5 likes
  • Prince
  • 2459 Views
  • 16 replies
  • 5 likes

Superuser Contribution John Mayer - Top Tracks | Bad Link

PlanPremiumCountryUnited States DeviceN/AOperating SystemN/A My Question or IssueLink in playlist description is labeled johnmayer.com but points to johmayer.comhttps://open.spotify.com/playlist/4YYOnVhrLA4QLJsk4HbIxl?si=67e96874d440495f

  • Regular
  • Plan Premium Country United States   Device N/A Operating System N/A   My Question or Issue Link in playlist description is labeled johnmayer.com but points to johmayer.com ...
  • Elena
  • Moderator
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Official spotify classical world playlists gone

My Question or IssueSo I've enjoyed the playlist Classical world: Sweden for many years, and now suddenly it's gone. It's from the official spotify account, which makes it even more weird. Other playlists in the same Classical World umbrella are stil...

  • Newbie
  • My Question or Issue So I've enjoyed the playlist Classical world: Sweden for many years, and now suddenly it's gone. It's from the official spotify account, which makes it even more weird. Other pl...
  • jubox001
  • Newbie
  • 573 Views
  • 2 replies
  • 1 likes
  • 573 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Android][Desktop][Browse] show all editions of albums

please show all editions of albums. I do NOT always want the 'deluxe' version of an album with a bunch of demos and other nonsense when I just want to listen to the original album!!Another reason to reconsider Tidal.

  • Regular
  • please show all editions of albums.   I do NOT always want the 'deluxe' version of an album with a bunch of demos and other nonsense when I just want to listen to the original album!! An...
  • Yordan
  • Moderator
  • 371 Views
  • 1 replies
  • 0 likes
  • Android
    Browse
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution 1 star podcast still top suggestion

I have rated a particular podcast as 1 star because...I actively dislike it. Yet, it still shows up as the number 1 "Shows you might like". Please correct this issue.

  • Casual Listener
  • I have rated a particular podcast as 1 star because...I actively dislike it. Yet, it still shows up as the number 1 "Shows you might like". Please correct this issue. 
  • OscarDC
  • Moderator
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

Solved!! Lack of American Head Charge albums.

Greetings,There are some American Head Charge albums missing (Trepanation and The Feeding) it would be very cool if those albums are on Spotify (at least in Latin America those albums are not there), I hope you can add them.Thank you very much.

  • Casual Listener
  • Greetings, There are some American Head Charge albums missing (Trepanation and The Feeding) it would be very cool if those albums are on Spotify (at least in Latin America those albums are not there...
  • Taylith
  • Community Legend
  • 1553 Views
  • 1 replies
  • 1 likes
  • App & Features
    Music Discussion
  • 1553 Views
  • 1 replies
  • 1 likes