Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 63983 Views
  • 47 replies
  • 107 likes
  • 63983 Views
  • 47 replies
  • 107 likes

Wrong release date on an album

PlanPremiumCountryNorwayDeviceKomplett PCOperating SystemWindows 11 My Question or IssueRecently, I have discovered that the album "Easy Come, Easy Go" by Carroll Gibbons, has a wrong release date. The album only has songs from the 1930s, but the dat...

  • Newbie
  •   Plan Premium Country Norway Device Komplett PC Operating System Windows 11   My Question or Issue Recently, I have discovered that the album "Easy Come, Easy Go" by Carroll Gib...
  • Amberwriter
  • Newbie
  • 2402 Views
  • 3 replies
  • 0 likes
  • 2402 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why are my public playlists not showing up in search?

Hi, I have made a bunch of public playlists but when I search for any of them, even using the exact words they don't show up - if there's a playlist with the same name that shows up but then come the one's with one word or sound's like - and still mi...

  • Newbie
  • Hi, I have made a bunch of public playlists but when I search for any of them, even using the exact words they don't show up - if there's a playlist with the same name that shows up but then come the...
  • lizd027
  • Visitor
  • 869 Views
  • 2 replies
  • 0 likes
  • 869 Views
  • 2 replies
  • 0 likes

I have paid for premium family why can't my family get access to audiobooks?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ximzend
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution re releasing an album

I'm re releasing an album. Do I have to get new ISRC and ISWC codes?

  • Music Fan
  • I'm re releasing an album. Do I have to get new ISRC and ISWC codes?
  • Not applicable
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daylist launched globally?

Hello, I understand daylist has now launched globally. But for some reason it isn't available in my country is anyone else missing daylist in his country?

  • Regular
  • Hello, I understand daylist has now launched globally. But for some reason it isn't available in my country is anyone else missing daylist in his country?
  • Hurricanehappy
  • Casual Listener
  • 483 Views
  • 6 replies
  • 1 likes
  • daylist
  • 483 Views
  • 6 replies
  • 1 likes

Superuser Contribution New Feature: Band Combinations

I just had this idea. How about having a playlist option (temporary or not) where you select two or more bands, and a playlist is created with a mix of their songs?

  • Newbie
  • I just had this idea. How about having a playlist option (temporary or not) where you select two or more bands, and a playlist is created with a mix of their songs?
  • Joan
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • Feature
    idea
    new
  • 130 Views
  • 1 replies
  • 0 likes

Spotify playlists are a monoculture, an echo chamber - why?

When I play a Spotify generated playlist, e.g. "Fall Feels", my perception is that I'll get some fresh new music. Instead, I get a rehash of primarily the same songs and artists from my own playlists, with some new stuff sprinkled in. Similarly, if I...

  • Newbie
  • When I play a Spotify generated playlist, e.g. "Fall Feels", my perception is that I'll get some fresh new music. Instead, I get a rehash of primarily the same songs and artists from my own playlists...
  • jaz_hands
  • Newbie
  • 168 Views
  • 1 replies
  • 1 likes
  • 168 Views
  • 1 replies
  • 1 likes

Songs Not Available

PlanFreeCountryCanadaDevicePCOperating SystemWindows 10My Question or IssueMany songs in my playlist are not available and spotify does not explain why.

  • Casual Listener
  • Plan Free Country Canada Device PC Operating System Windows 10 My Question or Issue Many songs in my playlist are not available and spotify does not explain why.
  • JDAWG27
  • Casual Listener
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Where can I find thumbs up down when they don't show on bottom of the screen?

Sometimes there are Thumbs you can click on directly to the left and right of the skip song buttons, but they aren't always there. Why? And how do I get them to come up? I have different Daily Mix playlists and one is good, but another has completely...

  • Visitor
  • Sometimes there are Thumbs you can click on directly to the left and right of the skip song buttons, but they aren't always there. Why? And how do I get them to come up? I have different Daily Mix pl...
  • rebellovw
  • Casual Listener
  • 745 Views
  • 9 replies
  • 0 likes
  • 745 Views
  • 9 replies
  • 0 likes

Can I make spotify keeps playing music while calls?

Can I make spotify keeps playing music while calls? I know sometimes Its a problem that annoying people, but when i am home and the phone is connected to the stereo, I dont want the music to stop If I am having a call or sending a voice massage.I can...

  • Visitor
  • Can I make spotify keeps playing music while calls? I know sometimes Its a problem that annoying people, but when i am home and the phone is connected to the stereo, I dont want the music to stop If ...
  • Chaotisaurus
  • Visitor
  • 28340 Views
  • 4 replies
  • 0 likes
  • 28340 Views
  • 4 replies
  • 0 likes

How can I Hide paid podcasts for shows that i am subscribed to?

I am a subscriber to some pods that offer free shows, but also have paid episodes as well. I am not a paying subscriber, but both free and “locked” paid shows are showing up in my feed, and I can’t get them to go away. Its incredibly annoying.

  • Casual Listener
  • I am a subscriber to some pods that offer free shows, but also have paid episodes as well. I am not a paying subscriber, but both free and “locked” paid shows are showing up in my feed, and I can’t ...
  • mjsschulte750
  • Casual Listener
  • 1439 Views
  • 4 replies
  • 5 likes
  • 1439 Views
  • 4 replies
  • 5 likes

how to search content in other countries?

I am located in Germany, but I am not interested in the default pool of content for this country. How can I change that so I can browse either France or UK for music and most of all, podcasts?

  • Visitor
  • I am located in Germany, but I am not interested in the default pool of content for this country. How can I change that so I can browse either France or UK for music and most of all, podcasts?
  • Anyk17
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ Recommending the same set of songs

Lately, I've noticed that the DJ is playing the same (or very similar) set of songs over and over again. Is anyone else experiencing this? I understand I can click on "get some different DJ picks" and move on, but I don't remember this happening in t...

  • Regular
  • Lately, I've noticed that the DJ is playing the same (or very similar) set of songs over and over again. Is anyone else experiencing this? I understand I can click on "get some different DJ picks" an...
  • repacker
  • Regular
  • 3601 Views
  • 8 replies
  • 3 likes
  • 3601 Views
  • 8 replies
  • 3 likes

Superuser Contribution Merging 3 duplicate profiles ??

PlanFree/PremiumCountryGermany My Question or IssueThese three artist pages are all the same artist and should be merged or at least show in the similar artists tab:Hofuku SochiHofuku SochiHofuku Sochi 報復措置 Why can Spotify not solve this issue with d...

  • Roadie
  • Plan Free/Premium Country Germany   My Question or Issue These three artist pages are all the same artist and should be merged or at least show in the similar artists tab: Hofuku Sochi H...
  • Joan
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Real time listeners in Spotify for Artists

How accurate is the "# listening now" icon in the home page of Spotify for Aritsts? I can see "0 listening now" on my page. When I play my own song... is still says 0.

  • Casual Listener
  • How accurate is the "# listening now" icon in the home page of Spotify for Aritsts? I can see "0 listening now" on my page. When I play my own song... is still says 0.
  • thebandknow
  • Casual Listener
  • 18861 Views
  • 14 replies
  • 1 likes
  • listeners now
    listening now
    live listeners
    real time
    Spotify for Artists
  • 18861 Views
  • 14 replies
  • 1 likes

Superuser Contribution Requesting a main image change for Sinéad O'Connor.

The soft and subdued alt American artwork for The Lion and the Cobra doesn't accurately represent her music and legacy.Please consider using the proper artwork or another picture.

  • Music Fan
  • The soft and subdued alt American artwork for The Lion and the Cobra doesn't accurately represent her music and legacy. Please consider using the proper artwork or another picture.
  • Novy
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Album

problems with that Album many songs are missing https://open.spotify.com/album/7HvMLrpsZdt8y0KTLzlD7Q?si=12MmMpL0TtaYRAEBOofBEw https://prnt.sc/-OQgfVm1bwkD PlanPremiumCountry Republic of Moldova Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 20...

  • Regular
  • problems with that Album many songs are missing  https://open.spotify.com/album/7HvMLrpsZdt8y0KTLzlD7Q?si=12MmMpL0TtaYRAEBOofBEw   https://prnt.sc/-OQgfVm1bwkD    Plan Premi...
  • Yordan
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to tell if someone's playlist has been deleted if I can still listen to it?

I have a spotify for a public playlist (that is hidden from the creator's profile) so I can still access the playlist. It used to show up on my top listened to playlists and also on my most recently played playlists. All of a sudden it disapeared fro...

  • Visitor
  • I have a spotify for a public playlist (that is hidden from the creator's profile) so I can still access the playlist.  It used to show up on my top listened to playlists and also on my most rec...
  • Tsndr04
  • Newbie
  • 1439 Views
  • 2 replies
  • 0 likes
  • 1439 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Albums I didn't listen to keep showing up on the homepage

PlanPremiumCountryFranceDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueMy account was hacked a few weeks ago because of my bad password. In the time I realized it (a few hours) the hacker listened to a bunch of music. Because ...

  • Regular
  • Plan Premium Country France Device Samsung Galaxy A50 Operating System Android 11   My Question or Issue My account was hacked a few weeks ago because of my bad password. In the time I...
  • chloebrqt
  • Regular
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes