Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • scrollingcat
  • Visitor
  • 65181 Views
  • 48 replies
  • 107 likes
  • 65181 Views
  • 48 replies
  • 107 likes

Ja Rule - Livin It Up explicit version dissapeared

All Ja Rule - Livin It Up tracks have been replaced with the censored version from the Best Of album. It is incorrectly labelled as Explicit, however it is indeed censored. Ja Rule – Livin' It Up Hopefully the original Explicit version from the 2001 ...

  • Casual Listener
  •   All Ja Rule - Livin It Up tracks have been replaced with the censored version from the Best Of album. It is incorrectly labelled as Explicit, however it is indeed censored.   Ja Rule –...
  • Itsdjdave_essex
  • Visitor
  • 4428 Views
  • 5 replies
  • 1 likes
  • 4428 Views
  • 5 replies
  • 1 likes

Solved!! Spotify and hertz?

I see lots of music with different healing frequencies. Like the Solfeggio frequencies or the 432 Hertz music. How can this be? I read that ALL Spotify music is tuned to 440 Hertz. And that Spotify does not support different frequencies. So why is so...

  • Casual Listener
  • I see lots of music with different healing frequencies. Like the Solfeggio frequencies or the 432 Hertz music. How can this be? I read that ALL Spotify music is tuned to 440 Hertz. And that Spotify d...
  • pszafranko
  • Visitor
  • 6368 Views
  • 9 replies
  • 0 likes
  • 6368 Views
  • 9 replies
  • 0 likes

search

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy when I search for Mozart do I get Beethoven and Vivaldi?If I wanted to search for them I ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why whe...
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

Why Does Spotify Allow Hate Speech and Violent Antisemitic Content?

Spotify is a platform for beautiful music and inspiring podcasts, not for spreading hate. Yet Scott Ritter’s podcast Ask the Inspector continues to promote violent and antisemitic rhetoric:Episode 207: Around 35 minutes in, it became so violent and h...

  • Casual Listener
  • ...t remains live, and he continues posting freely. By allowing this content, Spotify is betraying its purpose and enabling the spread of dangerous ideologies. This is unacceptable. We demand immediate a...
  • 100 Views
  • 0 replies
  • 1 likes
  • 100 Views
  • 0 replies
  • 1 likes

Superuser Contribution Unselected audio books remain in library.

Audio books added to library and then de-selected remain in library despite message which says now removed from library.

  • Visitor
  • Audio books added to library and then de-selected remain in library despite message which says now removed from library.
  • Dessi
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Final Frontier by Keel

Anyone know why I can listen to anything by the band Keel except for the 1986 album The Final Frontier?

  • Newbie
  • Anyone know why I can listen to anything by the band Keel except for the 1986 album The Final Frontier?
  • Nikola
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disliked songs are still being played and not hidden.

Currently I listen to "Release Radar" and it allows you to "Dislike/Hide" songs that you particularly don't want to listen to. Yet it seems even though I've done this for a while, in the last 3 months or so it has continued to play them even though t...

  • Visitor
  • Currently I listen to "Release Radar" and it allows you to "Dislike/Hide" songs that you particularly don't want to listen to. Yet it seems even though I've done this for a while, in the last 3 month...
  • Cristal_
  • Newbie
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution ¿Por qué ya no se muestra las letras traducidas al español?

Antes podía ver las letras en inglés con su traducción al español, ahora ya no veo la opción para traducirlas, solo las veo en inglés.

  • Visitor
  • Antes podía ver las letras en inglés con su traducción al español, ahora ya no veo la opción para traducirlas, solo las veo en inglés.
  • luismrios1602
  • Visitor
  • 2693 Views
  • 3 replies
  • 2 likes
  • 2693 Views
  • 3 replies
  • 2 likes

my Spotify wrapped won't show up

how can I manually find the Spotify wrapped feature if it won't pop up when I open the app?

  • Visitor
  • how can I manually find the Spotify wrapped feature if it won't pop up when I open the app?
  • 543 Views
  • 0 replies
  • 1 likes
  • 543 Views
  • 0 replies
  • 1 likes

The Brazilian version of Tarzan’s soundtrack (1999) wrongly plays the English version

When I try to play the Brazilian version of Tarzan’s soundtrack by Ed Motta it wrongly plays the English version by Phil Collins. This issue occurs with all musics of the soundtrack. PlanPremiumCountryBrazilDeviceiPhone 15Operating SystemiOS 18

  • Visitor
  • When I try to play the Brazilian version of Tarzan’s soundtrack by Ed Motta it wrongly plays the English version by Phil Collins. This issue occurs with all musics of the soundtrack.   Plan P...
  • AdamDamon
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

How do I stop unwanted Spotify additions to MY playlists in Premium.

A playlist that has been stable for years has recently started adding unwanted songs. Very annoying. I have a premium account. Would be grateful to know how to disable. Thanks

  • Casual Listener
  • A playlist that has been stable for years has recently started adding unwanted songs. Very annoying. I have a premium account. Would be grateful to know how to disable. Thanks
  • kenosull
  • Casual Listener
  • 116 Views
  • 2 replies
  • 0 likes
  • 116 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Get Enough by J. Cole is not marked as explicit

Hi. The song Can't Get Enough by J. Cole and Trey Songz is not marked as explicit, when there are numerous swear words in the song. Just wondering why this is. Thanks! https://open.spotify.com/track/3mTpegrOwRn0oJjv4TSbEE?si=ABmoSWM_TVOMrHWknX4MUA

  • Casual Listener
  • Hi. The song Can't Get Enough by J. Cole and Trey Songz is not marked as explicit, when there are numerous swear words in the song. Just wondering why this is. Thanks!   https://open.spotify.c...
  • Joan
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I find a previously recommended album?

This morning I had a pop up from Spotify of a new recommended album, I clicked on it and started listening, and I liked it, but like 20 seconds in I remembered a song I meant to share with my friend. I left the music playing and went to search for th...

  • Visitor
  • This morning I had a pop up from Spotify of a new recommended album, I clicked on it and started listening, and I liked it, but like 20 seconds in I remembered a song I meant to share with my friend....
  • Joan
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I turn off promotions blurbs on Spotify startup?

PlanPremiumCountryUSAOperating SystemAndroid My Question or IssueI pay for Spotify with the understanding that I never have to deal with ads but to me it feels as though Spotify has broken this promise by beginning to subtly and not so subtly put in ...

  • Newbie
  • ...potify has broken this promise by beginning to subtly and not so subtly put in ads for it own content with no option to remove it. This morning, I was hit with a startup banner message for four related p...
  • Toddw
  • Visitor
  • 6136 Views
  • 20 replies
  • 9 likes
  • 6136 Views
  • 20 replies
  • 9 likes

Solved!! random song appear on my top song

When i open my profile on desktop, i see some song that i didn't even listen to appear on my top song. First i thought i got hacked and so i changed my password, but after a while it keep appearing and keep going up till top 3. the song was "Passoa",...

  • Casual Listener
  • When i open my profile on desktop, i see some song that i didn't even listen to appear on my top song. First i thought i got hacked and so i changed my password, but after a while it keep appearing a...
  • ribezaz
  • Spotify Star
  • 285 Views
  • 4 replies
  • 1 likes
  • 285 Views
  • 4 replies
  • 1 likes

Ads freeze the player

Every time an ad tries to play, it freezes up the entire player and I’m forced to close it down and restart it. This is especially true if playing through a web browser. Happens on both my ipad and iphone, and across all web browsers. My ios version ...

  • Visitor
  • Every time an ad tries to play, it freezes up the entire player and I’m forced to close it down and restart it. This is especially true if playing through a web browser. Happens on both my ipad and i...
  • plasticfist
  • Visitor
  • 448 Views
  • 4 replies
  • 0 likes
  • 448 Views
  • 4 replies
  • 0 likes

Superuser Contribution This song is not available on your device

I have found a Playlist that I want to listen to and it won't let me. It won't even let me share link to the Playlist. I'll attach screenshots below PlanPremium CountryUS but I have a VPN for other countries DeviceGalaxy s22 Ultra Operating SystemAnd...

  • Casual Listener
  • I have found a Playlist that I want to listen to and it won't let me. It won't even let me share link to the Playlist. I'll attach screenshots below   Plan Premium   Country US but I ...
  • nicolas1520
  • Casual Listener
  • 58503 Views
  • 19 replies
  • 2 likes
  • 58503 Views
  • 19 replies
  • 2 likes

Superuser Contribution does spotify track podcast and audiobook history?

the extended streaming history we can request of our account in privacy includes our music streaming history. but does it include podcast and audiobook history? if not, are there any plans or other community posts to do so? also connected apps such a...

  • Music Fan
  • the extended streaming history we can request of our account in privacy includes our music streaming history. but does it include podcast and audiobook history? if not, are there any plans or other c...
  • Not applicable
  • 2021 Views
  • 2 replies
  • 0 likes
  • 2021 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to fix inconsistent titles in Japanese songs?

PlanPremiumCountryUnited KingdomDevicePC ClientOperating SystemWindows 10 My Question or IssueSometimes the title uses the Japanese characters, sometimes it uses "roman characters"/romaji.I speak Japanese and I use it to identify my songs, so the inc...

_0-1685779567796.png
  • Regular
  • Plan Premium Country United Kingdom Device PC Client Operating System Windows 10   My Question or Issue Sometimes the title uses the Japanese characters, sometimes it uses "roman c...
  • mephii
  • Casual Listener
  • 1677 Views
  • 3 replies
  • 2 likes
  • 1677 Views
  • 3 replies
  • 2 likes