Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 64512 Views
  • 47 replies
  • 107 likes
  • 64512 Views
  • 47 replies
  • 107 likes

Unable to play my own song

PlanFreeCountryUK Device(iPhone 8, Macbook Pro late 2022, Mac Mini M1)Operating System My Question or IssueHi Community, I am unable to play one of my songs called “Rain Is Falling“ from my personal Spotify account. I can play it from other accounts,...

  • Newbie
  • ...have: Ensured that Explicit content is allowed on my account Logged out and in again. Uninstalled and reinstalled the app, even though I am not using the app online. Tried with the Safari b...
  • Luan
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Rain Is Falling
  • 265 Views
  • 1 replies
  • 0 likes

Dire Straits songs not available

PlanPremiumCountryNetherlands, currently on holiday in South AfricaDeviceiPhone 14Operating SystemIOS 17My Question or IssueI am currently 2 weeks into my holiday in South Africa but since today there are only a few Dire Straits songs available. Befo...

  • Visitor
  •   Plan Premium Country Netherlands, currently on holiday in South Africa Device iPhone 14 Operating System IOS 17 My Question or Issue I am currently 2 weeks into my holiday in South A...
  • Luan
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

We unsaved a blend and now we can't find it

PlanPremiumCountryPhilippines Device(iPhone 11, Windows Player, Web Player)Operating System(iOS 17, Windows 11) My Question or IssueHi we unsaved a blend and now I can't find it. I'm not talking to this person anymore but this blend is very important...

  • Visitor
  •   Plan Premium Country Philippines   Device (iPhone 11, Windows Player, Web Player) Operating System (iOS 17, Windows 11)   My Question or Issue Hi we unsaved a blend and n...
  • Luan
  • Spotify Star
  • 729 Views
  • 1 replies
  • 0 likes
  • 729 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zero Hour have an album on their page that is by another artist with same name

My Question or IssueThe artist progressive metal band Zero Hour ( https://open.spotify.com/artist/57foDdq5DkSu5sxe3Lzhyf?si=YAedBQdZQKm5dqXkliErLQ ) have an album ( https://open.spotify.com/album/3JTnTcIqGdSqDASpuiUdAe?si=8fhIq96CThKQH-NJWgHrOA ) on ...

  • Newbie
  • My Question or Issue The artist progressive metal band Zero Hour ( https://open.spotify.com/artist/57foDdq5DkSu5sxe3Lzhyf?si=YAedBQdZQKm5dqXkliErLQ ) have an album ( https://open.spotify...
  • Ivelina
  • Moderator
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verified Spotify Artist Buying Fake Streams

CountryUK My IssueVerified Spotify Artist Bought fake streams, fake social media followers and is using them to look legitimate to scam upcoming artists for a feature or to scam upcoming producers to use their beats for push payment of 200-300£ by se...

  • Newbie
  • Country UK   My Issue Verified Spotify Artist Bought fake streams, fake social media followers and is using them to look legitimate to scam upcoming artists for a feature or to scam upcoming...
  • Ivelina
  • Moderator
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I listen to Dolores O'Riordan second album called "No Baggage" (from 2009)?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy can't I listen to Dolores O'Riordan second album called "No Baggage" (from 2009)? The alb...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why can...
  • Vasil
  • Moderator
  • 276 Views
  • 3 replies
  • 0 likes
  • Dolores O'Riordan
    No Baggage
  • 276 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove recommendations based on country?

PlanPremiumCountrySlovakiaDevice-Operating SystemAny systemMy Question or IssueIs there any way to stop spotify from suggesting stuff based on your country?For example , If I want to listen to some podcast almost all of the suggested ones are in my l...

  • Newbie
  •   Plan Premium Country Slovakia Device - Operating System Any system My Question or Issue Is there any way to stop spotify from suggesting stuff based on your country? For example , I...
  • Not applicable
  • 2087 Views
  • 2 replies
  • 4 likes
  • 2087 Views
  • 2 replies
  • 4 likes

Superuser Contribution New feature

Idea for a new feature being able to sort Playlist meaning if I don't like where a song is placed in my Playlist I can pick and choose where songs go rather then having to delete songs to put it in and then re add those ones. Being able to sort songs...

  • Casual Listener
  • Idea for a new feature being able to sort Playlist meaning if I don't like where a song is placed in my Playlist I can pick and choose where songs go rather then having to delete songs to put it in a...
  • Joan
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nirvana has a album that doesn’t belong to them

PlanFreeCountryUnited StatesDeviceiPhone 11Operating SystemiOS 18 My Question or IssueOn the Kurt Cobain Nirvana’s album list there is an album called Chemistry that belongs to a different band also called Nirvana that formed in the 60s in Britain. T...

  • Newbie
  •   Plan Free Country United States Device iPhone 11 Operating System iOS 18   My Question or Issue On the Kurt Cobain Nirvana’s album list there is an album called Chemistry that ...
  • Ivelina
  • Moderator
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Re: Billy Bragg Radio Show? Why are the songs cut out of the program?

My theory is that you may have gone directly to the artist page "Billy Brag Radio". There you'll only find his commentary tracks. If you instead go to Billy Brag's Spotify profile page, you should get all the playlists with music and commentary inter...

  • Newbie
  • My theory is that you may have gone directly to the artist page "Billy Brag Radio". There you'll only find his commentary tracks.   If you instead go to Billy Brag's Spotify profile page, yo...
  • Giris
  • Casual Listener
  • 1006 Views
  • 3 replies
  • 1 likes
  • 1006 Views
  • 3 replies
  • 1 likes

Superuser Contribution View previous versions of playlists

Hey, all! Is there a way to view an earlier edition of a playlist? Here's some background. I listen a lot to the Sounds of Spotify playlists--they're an easy way to find good "mood" music and discover new artists. One of my favorite playlists was the...

  • Casual Listener
  • Hey, all!   Is there a way to view an earlier edition of a playlist? Here's some background. I listen a lot to the Sounds of Spotify playlists--they're an easy way to find good "mood" music an...
  • DocStrange1200
  • Visitor
  • 42969 Views
  • 42 replies
  • 38 likes
  • 42969 Views
  • 42 replies
  • 38 likes

Can’t turn off low data mode while using 4G

I cannot turn of low data mode when i’m using mobile data. I can turn on and off while using wifi. Why is that so? I want to turn off low data off while using mobile data. My phone setting is not on low data mode too.

  • Visitor
  • I cannot turn of low data mode when i’m using mobile data. I can turn on and off while using wifi. Why is that so? I want to turn off low data off while using mobile data. My phone setting is not...
  • Amayy
  • Spotify Star
  • 1012 Views
  • 1 replies
  • 0 likes
  • 1012 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jay Electronica - Exhibit C is Mislabeled

PlanPremiumCountryUSDeviceAllOperating SystemAll My Question or IssueThe song Jay Electronica - Exhibit C (Explicit) is censored even though it is labeled as different from the radio version. I believe the wrong song has been uploaded under the expli...

  • Regular
  • Plan Premium Country US Device All Operating System All   My Question or Issue The song Jay Electronica - Exhibit C (Explicit) is censored even though it is labeled as different from t...
  • SnowflakeCrybaby
  • Casual Listener
  • 1658 Views
  • 6 replies
  • 3 likes
  • 1658 Views
  • 6 replies
  • 3 likes

Solved!! Jungle Rot-Slaughter the Weak low quality upload

PlanPremiumCountryU.S.Device(Samsung Galaxy 9S+ and Desktop)Operating System(Android, Windows 10) My Question or Issuespotify:album:3hbJ4HhpGDsABCorSE2wZbThe songs on this album skip like a scratched CDhttps://www.youtube.com/watch?v=Szjamlmsip0Liste...

  • Newbie
  •   Plan Premium Country U.S. Device (Samsung Galaxy 9S+ and Desktop) Operating System (Android, Windows 10)   My Question or Issue spotify:album:3hbJ4HhpGDsABCorSE2wZb The songs ...
  • bigwatermelon02
  • Visitor
  • 1272 Views
  • 2 replies
  • 0 likes
  • music
  • 1272 Views
  • 2 replies
  • 0 likes

Same Songs, Different Albums - Are they the same?

I spend a decent amount of time attempting to find my favorite version, or “best” version, of one song that may have different versions. For example, the Rolling Stones have three different studio versions of the song “Start Me Up” that are titled di...

  • Casual Listener
  • I spend a decent amount of time attempting to find my favorite version, or “best” version, of one song that may have different versions.  For example, the Rolling Stones have three different stu...
  • Not applicable
  • 2517 Views
  • 3 replies
  • 1 likes
  • 2517 Views
  • 3 replies
  • 1 likes

Solved!! Song went from having vocals to only instrumental

The song Yummi by LXNGVX was having vocals in the song but it changed and now it's only instrumental. The lyrics are still there in the lyrics tab. This happened to all versions(sped up, slowed, super slowed)

  • Newbie
  • The song Yummi by LXNGVX was having vocals in the song but it changed and now it's only instrumental. The lyrics are still there in the lyrics tab. This happened to all versions(sped up, slowed, supe...
  • GamerInYellow
  • Visitor
  • 903 Views
  • 2 replies
  • 0 likes
  • 903 Views
  • 2 replies
  • 0 likes

Why was chasing rainbow by bring me the horizon removed?

The entire album is on there besides the song chasing rainbows and I was wondering why

  • Visitor
  • The entire album is on there besides the song chasing rainbows and I was wondering why
  • LilithMaze1998
  • Casual Listener
  • 3974 Views
  • 3 replies
  • 1 likes
  • 3974 Views
  • 3 replies
  • 1 likes

Superuser Contribution I can't invite a member

PlanPremiumCountryColombiaDevice(PC)Operating System(Windows 11) My Question or IssueI've been having problems for days trying to add a member to my family plan. The member was part of my same family plan years ago, but I deleted him by mistake and n...

  • Newbie
  • Plan Premium Country Colombia Device (PC) Operating System (Windows 11)   My Question or Issue I've been having problems for days trying to add a member to my family plan. The member w...
  • Elena
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to retrieve song that I accidentally removed from an official playlist

Hi there. I was listening to a playlist created by Spotify. While listening to one of the songs I accidentally pressed the remove button on the bottom left corner next to the heart button. The notification says it won't play me that song anymore when...

  • Visitor
  • Hi there. I was listening to a playlist created by Spotify. While listening to one of the songs I accidentally pressed the remove button on the bottom left corner next to the heart button. The notifi...
  • Cbergerman1515
  • Casual Listener
  • 5759 Views
  • 5 replies
  • 2 likes
  • 5759 Views
  • 5 replies
  • 2 likes