Announcements
Happy Values Week! Today we celebrate Fun in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5483 Views
  • 1 replies
  • 0 likes
  • 5483 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7482 Views
  • 1 replies
  • 0 likes
  • 7482 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5117 Views
  • 1 replies
  • 3 likes
  • 5117 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 42767 Views
  • 19 replies
  • 1 likes
  • music stops
  • 42767 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 167364 Views
  • 0 replies
  • 35 likes
  • Mac
  • 167364 Views
  • 0 replies
  • 35 likes

Spotify becoming unresponsive after about 45 minutes of playing. High Sierra.

Using Spotify 1.0.70.388.g8e1ed5af on High Sierra 10.13.2When I just let Spotify play a list of songs, (it happens to be the band "Rush"), after about 45 minutes, it continues playing the next song but the app becomes unresponsive. There is no way to...

  • Regular
  • Using Spotify 1.0.70.388.g8e1ed5af on High Sierra 10.13.2 When I just let Spotify play a list of songs, (it happens to be the band "Rush"), after about 45 minutes, it continues playing the next song...
  • 397 Views
  • 0 replies
  • 0 likes
  • 397 Views
  • 0 replies
  • 0 likes

Desktop App is running in Mobile appearance.

My desktop app is running in mobile app mode. As i resize the window it responds as if it's a responsive website. I've update the app and still having issues.

  • Newbie
  • My desktop app is running in mobile app mode. As i resize the window it responds as if it's a responsive website. I've update the app and still having issues. 
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Only Small Selection of Playlists Available to Add to When I Try to Save a Song

I'm a premium subscriber using the Mac desktop app, when I right click on a track and try to add it to a playlist, the list of playlists shown is only a small selection of all my playlists and I don't have the ability to scroll down to find the rest....

  • Newbie
  • I'm a premium subscriber using the Mac desktop app, when I right click on a track and try to add it to a playlist, the list of playlists shown is only a small selection of all my playlists and I don'...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

[Mac] Desktop app always freezes when left running for too long.

Has been an issue for Sierra and now High Sierra. June 2014 Macbook Pro 13", Retina. If I leave the Spotify app running and close the lid on my laptop, the app never responds when I open my laptop again (ex: I was listening to music while working at ...

  • Newbie
  • Has been an issue for Sierra and now High Sierra. June 2014 Macbook Pro 13", Retina.   If I leave the Spotify app running and close the lid on my laptop, the app never responds when I ope...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Local Files Problem

I used to have a lot of local files on one of my drives. Switched drives and now choose to stream all my music instead of have them on local disks. Now files that were previously on my local disk (which is disconected) still show up in spotify when I...

  • Newbie
  • I used to have a lot of local files on one of my drives. Switched drives and now choose to stream all my music instead of have them on local disks. Now files that were previously on my local disk (wh...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Bug: Shuffle play "Songs" won't randomize selection

So I am in the Spotify mac desktop application. When I double click the "Songs" tab which is located under "YOUR LIBRARY" while the "shuffle" icon is on, the order of the songs isn't completly randomized. For some reason only like three or four album...

  • Regular
  • So I am in the Spotify mac desktop application. When I double click the "Songs" tab which is located under "YOUR LIBRARY" while the "shuffle" icon is on, the order of the songs isn't completly random...
  • Bannanananan
  • Casual Listener
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Friend Feed Isn't There

Starting today my friend feed isn't there. My entire right sidebar has disappeared so I can't see what my friends are listening to. In settings I have turned the right sidebar feature on an off and it still isn't there. Not sure if this is a glitch o...

  • Casual Listener
  • Starting today my friend feed isn't there. My entire right sidebar has disappeared so I can't see what my friends are listening to. In settings I have turned the right sidebar feature on an off and i...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

asdfasdf

asdf

  • Regular
  • asdf
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

geter

etert

  • Regular
  • etert
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Listeners in my network

Hi! I am wondering if this an issue with my spotify player or is spotify no longer showing the "Listeners in my network" anymore?

  • Newbie
  • Hi! I am wondering if this an issue with my spotify player or is spotify no longer showing the "Listeners in my network" anymore?
  • fergmarta
  • Casual Listener
  • 528 Views
  • 4 replies
  • 3 likes
  • Mac
  • 528 Views
  • 4 replies
  • 3 likes

Spotify taking up 100% CPU power because of... announcements?

My laptop once again wanted to take flight and because only Spotify was running on it, I decided to try and find out what's causing this major CPU hit (has been happening for years now). I've found the culprit to be the announcements area which is so...

  • Newbie
  • My laptop once again wanted to take flight and because only Spotify was running on it, I decided to try and find out what's causing this major CPU hit (has been happening for years now). I've found t...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

i can't delete my local files

no matter what i do i can't delete my local files.i have completely unistanlled and then re-downloaded spotify following these steps: https://support.spotify.com/us/article/reinstallation-of-spotify/ but when i open my freshly downloaded version of s...

  • Casual Listener
  • no matter what i do i can't delete my local files.i have completely unistanlled and then re-downloaded spotify following these steps: https://support.spotify.com/us/article/reinstallation-of-spotify/...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Not displaying artists header

Mine app is not showing header of each artist or playlist as it does on windows version. How do I fix that? I have OSX 10.11.6. Thanks in advance for help!

  • Newbie
  • Mine app is not showing header of each artist or playlist as it does on windows version. How do I fix that? I have OSX 10.11.6. Thanks in advance for help!
  • fcunningham01
  • Regular
  • 655 Views
  • 1 replies
  • 0 likes
  • 655 Views
  • 1 replies
  • 0 likes

How could I export a stared list

Hello to all, I have a free account with a big stared list. How could I transfer stis list to my premium account? Thanks and best regards!

  • Newbie
  • Hello to all,   I have a free account with a big stared list. How could I transfer stis list to my premium account?   Thanks and best regards!
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

serious concern - iTunes library still being read by Spotify DESPITE my preferences

i've switched from listening to my music through itunes to spotify. as a result, i deleted my entire itunes library to save space on my laptop. since, i have been unable to play any song that was previously in my itunes library in spotify until i re-...

  • Visitor
  • i've switched from listening to my music through itunes to spotify. as a result, i deleted my entire itunes library to save space on my laptop.   since, i have been unable to play any son...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

How do I unlink Spotify with my iTunes/stuf on my computer?

I have a lot of stuff on my iTunes that I don't listen to. I downloaded Spotify because my friends all love it, but when I downloaded it, all the files in my iTunes showed up in my library! I can't delete them either. I don't want my friends going th...

  • Newbie
  • I have a lot of stuff on my iTunes that I don't listen to. I downloaded Spotify because my friends all love it, but when I downloaded it, all the files in my iTunes showed up in my library! I can't d...
  • user-removed
  • Not applicable
  • 13432 Views
  • 7 replies
  • 0 likes
  • 13432 Views
  • 7 replies
  • 0 likes