Spotify Destop App "Something Went Wrong Try reloading the page"

[mx01]

Plan

Premium 

Country

USA

Device

Computer

Operating System

Windows 10

My Question or Issue

I can see playlists and saved stuff on the side, and the playing now and queue. I can also listen to music. But the middle area hasn't worked and just shows "Something Went Wrong Try reloading the page" so I cannot search or even access settings. Have tested on another device and on a different account, with a different account Spotify worked fine, while on another computer this account did not work as well. Have tried reinstalling and everything.

It works perfectly fine on web browser and my phone as well.

[mx01]

It fixed itself lets go

[mx01]

It broke again lets not go

[Ivelina · Accepted solution]

Hey @mx01,

Thanks for posting this thread in the Community!

It's very odd that you're seeing the same error message in the app on 2 different computers. Do they share the same internet connection by any chance? 

If that's so I recommend testing with another network connection on both of them and if it's possible you can share mobile data from your phone via hotspot.

Additionally, if both desktop apps are downloaded from the same place - our website or the MS store it's a good idea to delete the current version and re-download Spotify again, but this time get the version that you weren't using so far. Sometimes the app can have different behavior. 

I also recommend checking out the clean reinstall steps after you've deleted the desktop app version to get rid of any files which may be damaged and causing issues.

Keep us posted 🙂

[BradyFeng1223]

Hi my home page and playlists are not loading. The home page says something went wrong and wants me to search for something else. And the playlists just keep loading and don't go in. Everything else is working fine like you can search and listen to music but you just can't access your home page and playlists. 

[Vasil]

Hey @BradyFeng1223,

Thanks for reaching out! We moved your post to this thread as it fits better here; hope you don't mind 🙂

Please take a look at the abovementioned troubleshooting steps, they should help out! 
In case the issue remains after doing this, let us know what you've gone over and we'll gladly take a further look for you.

Keep us posted! We'll be on the lookout for your reply 🙌🏼

[BradyFeng1223]

Hi Vasil, i've reinstalled the app and even tried the web page, still not working. Any other solutions? By the way, this chromebook is a school computer so i'm not sure if that does anything to spotify but i've asked my friends in the same school to use spotify but their's worked, so i'm not sure what the problem is.

[Dessi]

Hey @BradyFeng1223,

Thanks for the reply and the cooperation!

Since it's a school computer, it might have some restrictions causing this behavior. If your Chromebook has a firewall, can you make sure that Spotify is allowed via it? You can also try disabling any antivirus apps you have installed on your device temporarily to see if the issue persists. It's also worth testing different internet connections as mentioned previously in this thread, if you haven't already. 

By the way, are you using the Web Player or do you have the Android version installed on your Chromebook? If you're using the Web Player, you can check some of the troubleshooting steps here.

Let us know how it goes.

[BradyFeng1223]

Hi Dessi, 

I've tried the things you mentioned above and makes sure that it has nothing to do with the chromebook because it is also doing the same thing on my phone. I'm actually using the app and I've tried the web player and it did the same thing. I wonder if you can just check my spotify account or something?

Thanks

[Dessi]

Hey @BradyFeng1223,

Thanks for the reply and for testing!

You mentioned this happening on your phone as well - are you also using the Web Player there or the mobile app? If you're not using the app, can you download it to check what happens? It'd also be really helpful if you can ask someone to log in their account on one of your devices to see if the issue occurs for them too. This way we can determine if it's account- or device-related.

Another thing you can try is flushing DNS on your Chromebook (steps here), as well as clearing the browser's cache on your mobile device. And when it comes to checking accounts, I'm afraid that's not possible here on the Community. Only the folks over at Customer Support can help with that.

We'll be on the lookout for your response.