Spotify Queue

[CloudzAtlas]

Plan

Premium

Country

United States

Device

Desktop (Windows)

Operating System

Windows 11

My Question or Issue

You can see in the screenshots attached that clicking on a song and it would change the songs in the queue but it's not doing it anymore. Is this some sort of bug or is this a new feature?

[Yordan]

Hey there, @CloudzAtlas,

Welcome to the Spotify Community!

Perhaps there was a temporary caching issue. Could you check if switching to another playlist/album causes the queue to refresh? Something else you can try is logging out and signing back in to your account twice in a row - this will trigger an internal resync of the app that may help here.

If the issue persists, try clearing the app's cache by deleting the prefs file located in the Spotify installation folder by following the steps below:

Spoiler

1. Open Spotify and make sure it’s running in the background.
2. Open the Task Manager in Windows and switch to the Details tab.
3. Locate the process Spotify.exe, right-click it and select Open file location to open the Spotify folder.
4. There you'll find a file called prefs, which holds info about the currently logged in account. Simply delete it.
5. While in the Spotify folder, you'll also find a Users folder. Open it and delete its contents as well.
6. Restart the Spotify app.

Note that you'll be logged out and your settings will be reset, so you'll have to adjust them again. If you had music downloaded for offline listening, you'll have to re-download it as well. Your library will not be affected, so no worries there.

I'd also recommend performing a clean reinstall of the app, if you haven't already. Just note that you'll have to re-download any content you had saved for offline listening. Your library will not be affected, so no worries there.

It's worth checking if the issue persists when using another device or the Web Player as well.

Let us know how it goes 👍

[CloudzAtlas]

Unfortunately, none of solutions worked. The issue also happens on any other platform, like even on Xbox. Is there a setting maybe that would cause this?

[Yordan]

Thanks for the reply, @CloudzAtlas!

Does manually clearing the queue on the desktop app work? Here's what you can try:

1. Click once on the first song in the queue.
2. Scroll down to the bottom, press & hold Shift, then select the last song - this will select all songs in between.
3. Right-click on one of the songs > Remove from queue.

After that, try playing something else to see if the app would update properly.

It's also worth checking the following:

• if this occurs only with downloaded content
• if you're able to reshuffle the queue
• if a song that's been manually queue would show up at the top (in the Next in queue section)

Keep us posted on this. Cheers 🤘

[CloudzAtlas]

I can manually reshuffle the queue but it's annoying to do because of smart shuffle. I can shift click and remove songs from queue which does get rid of the songs in the queue. The minute I click on another song on a playlist though, the queue goes back to how it was before I shift clicked. The screenshots below should hopefully show you what I mean.

[Yordan]

Thanks for clarifying, @CloudzAtlas 👍

Could you check if there are any apps/services linked to your Spotify account by logging in on your account page? If so, try removing them to see if that helps.

Another thing you can try is asking someone (a friend or a relative) to log in to their account on your device to check if the issue would still occur. This will help us determine whether this is account- or device-related.

We'll be on the lookout for your reply.

[CloudzAtlas]

The problem seems to be with my account because when I signed into another account, it didn't have the same problem. None of the apps/services linked to my Spotify were causing the problem.

[MihailY]

Hey @CloudzAtlas,

Did you create a new account for this test or signed into a friend's/relative's account? If the latter, try creating a new one and using it for a full day before we deem this account-related. 

If the issue doesn't reappear in the new account, feel free to reach out to our colleagues at Customer Support using this thread as reference so they can assist you with an account transfer.

Let us know how it goes.

[CloudzAtlas]

Is there a way I can fix this issue without an account transfer?

[MihailY]

Hey @CloudzAtlas,

We've suggested a transfer since we haven't had any reports about this from other users and you also mentioned that it happens regardless of the device used. We however completely understand your hesitation about this approach so let's go with some more troubleshooting to further narrow down the possible cause.

Please try:

• The web player and/or a different device (apart from your Xbox)
• With different playlists (created by you/other users/Spotify)
• Using downloaded and non-downloaded content and check If enabling/disabling Offline mode makes any difference

Keep us posted.

[CloudzAtlas]

None of the things you suggested worked. I think it might be linked to whatever the most recent update was because that seems to be when the issue began.

[Novy]

Hey there @CloudzAtlas,

We appreciate you taking the time to go through all the troubleshooting steps we've suggested. 

Your feedback has been passed on to the relevant teams. For now, we can only recommend to keep your app up to date so you don't miss out on any developments.

If anything else comes up, the Community will be here.