Downtime February 4, 2025: Audiobooks top ups not working

[MihailY]

Hey,

We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

[chadbarnier]

It's incredibly frustrating to have a book stop half way through w no warning. But it's even more annoying to drop $70 on 50hrs top up credits and it doesn't even work or sync with my account. The above answer doesn't solve anything.

[MihailY]

Hey,

This is currently being looked into.

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

Cheers,

[MorganKik]

Do we have an idea of when we can expect this issue to be fixed? I commute over 2 hours a day and enjoy listening to an audiobook on my drive. I purchased the top up this morning when I got into my car and it still isn't working!

[tthuynh_]

Purchased a top up for the first time this morning in preparation for my 2+ hour commute. How frustrating that I'm not getting what I paid for and am very discouraged from ever buying top ups again.

[jocelynvolk]

Can we get an estimated time for when this will be fixed?

[Loganmsnyder]

Any news? I wouldn’t have bought this top up if I would’ve known you guys had issues

[Elisabeth7]

I just bought a top up yesterday so I'm confused as to why it's not working now

[Fireheart13]

The top up hours I purchased this morning are now showing up in my account, but I still can't listen to my audiobook. I still get a prompt that says I'm out of hours and to buy more. Anyone else?

[MorganKik]

It appears to be working now for me. 

[chadbarnier]

Spent 2 hrs w tech support w no success. They told me they refunded me but that still hasn't landed in my account. So now I'm 2 hrs and $70 out of pocket and still no way to listen to audiobooks. Made a big mistake leaving Audible for Spotify... All these "Included in Premium" tags on audiobooks are misleading, they're not "included", they're possible. Very disappointed.