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Please see below the most popular frequently asked questions.
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Please see below the current ongoing issues which are under investigation.
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Check to see if the issue you might be experiencing has already been reported and what status it is at.
Hey, We're seeing reports that finished podcast episodes are showing as unplayed.
MihailY
Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...
MihailY
We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
Yordan
We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...
Maria
Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
MihailY
Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.
Novy
Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.
Novy
Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...
Vasil
We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
Maria
We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
Maria
Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
MihailY
Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...
Vasil
Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
Vasil
Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.
Vasil
We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.
Yordan
We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.
Kiril
Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
MihailY
We're seeing reports that the Your Sound Capsule is not updating. Some users also mention that this first started around 3rd of Feb 2025.
Maria
Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...
Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...
Novy