Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Share to Instagram Stories not working

We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.

  • Moderator
  • Moderator
  • We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.
  • Maria
  • Moderator
  • 92 Views
  • 4 comments
  • 2 likes
  • Android
    Other
  • Under investigation
  • 92 Views
  • 4 comments
  • 2 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • Nightsofblades1
  • Music Fan
  • 18870 Views
  • 75 comments
  • 253 likes
  • Other
  • Under investigation
  • 18870 Views
  • 75 comments
  • 253 votes

Issues loading the TV app

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further. The issue seems to appear on different operating s...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further....
  • Maria
  • Moderator
  • 853 Views
  • 57 comments
  • 7 likes
  • Other
  • Fixed
  • 853 Views
  • 57 comments
  • 7 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • 1Dx
  • Casual Listener
  • 37024 Views
  • 367 comments
  • 217 likes
  • Accounts
    Other
  • Under investigation
  • 37024 Views
  • 367 comments
  • 217 votes

Top Songs 2023 Playlist Missing

Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

  • Moderator
  • Moderator
  • Hey folks!   We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!
  • Joan
  • Moderator
  • 5115 Views
  • 21 comments
  • 13 likes
  • Other
    Your Library
  • Fixed
  • 5115 Views
  • 21 comments
  • 13 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • purpsmalurps
  • Casual Listener
  • 111026 Views
  • 132 comments
  • 823 likes
  • Other
  • Fixed
  • 111026 Views
  • 132 comments
  • 823 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle f...
  • LordWolfchild
  • Newbie
  • 13251 Views
  • 100 comments
  • 275 likes
  • Other
  • Under investigation
  • 13251 Views
  • 100 comments
  • 275 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • ihatespotif_y
  • Newbie
  • 45099 Views
  • 358 comments
  • 442 likes
  • Other
  • Fixed
  • 45099 Views
  • 358 comments
  • 442 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 19606 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 19606 Views
  • 111 comments
  • 232 votes

Can't stream to Google devices

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
  • JayRose92
  • Visitor
  • 5679 Views
  • 75 comments
  • 13 likes
  • Other
  • Fixed
  • 5679 Views
  • 75 comments
  • 13 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • Skully9
  • Regular
  • 26457 Views
  • 213 comments
  • 313 likes
  • Other
  • Fixed
  • 26457 Views
  • 213 comments
  • 313 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

  • Moderator
  • Moderator
  • We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
  • Yordan
  • Moderator
  • 2887 Views
  • 29 comments
  • 16 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 2887 Views
  • 29 comments
  • 16 votes

Downtime 7th Aug 2024: Issues with Spotify.com services

We've been seeing reports that users are unable to log in to the app, to their account page and to the Web Player. Some users who are already logged in may experience issues with streaming on the Web Player.

  • Moderator
  • Moderator
  • We've been seeing reports that users are unable to log in to the app, to their account page and to the Web Player. Some users who are already logged in may experience issues with streaming on the Web...
  • tulipansie
  • Newbie
  • 16647 Views
  • 20 comments
  • 49 likes
  • Other
  • Fixed
  • 16647 Views
  • 20 comments
  • 49 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • dt3ft
  • Casual Listener
  • 49256 Views
  • 230 comments
  • 213 likes
  • Other
  • Fixed
  • 49256 Views
  • 230 comments
  • 213 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • JMG20
  • Newbie
  • 36940 Views
  • 275 comments
  • 360 likes
  • Other
  • Not Right Now
  • 36940 Views
  • 275 comments
  • 360 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Psycho-netics
  • Newbie
  • 24154 Views
  • 92 comments
  • 186 likes
  • Other
  • Under investigation
  • 24154 Views
  • 92 comments
  • 186 votes

[Downtime 11.10.] Missing podcast episodes on Spotify

Hey folks, Some of you might see that your episodes are removed/ not being ingested by Spotify. When trying to log in to your Spotify for Podcasters account, you may also see an empty account or only a white screen. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks,   Some of you might see that your episodes are removed/ not being ingested by Spotify. When trying to log in to your Spotify for Podcasters account, you may also see an empty acco...
  • Novy
  • Moderator
  • 1337 Views
  • 9 comments
  • 6 likes
  • Accounts
    Other
  • Fixed
  • 1337 Views
  • 9 comments
  • 6 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Novy
  • Moderator
  • 7480 Views
  • 47 comments
  • 89 likes
  • Other
  • Fixed
  • 7480 Views
  • 47 comments
  • 89 votes

Downtime June 26th: Your Library section appears empty on the web player

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated. 
  • FadReligion
  • Newbie
  • 2346 Views
  • 23 comments
  • 36 likes
  • Other
  • Fixed
  • 2346 Views
  • 23 comments
  • 36 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • jpswade
  • Newbie
  • 177539 Views
  • 327 comments
  • 733 likes
  • Other
  • Not Right Now
  • 177539 Views
  • 327 comments
  • 733 votes