Issue with the Web Player skipping tracks on multiple devices

[Yordan]

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

[MrKnobs]

Mine was working fine until about a week ago. Now every time I try to play a song I get two error messages: Can't play that song now, then it plays something else instead but stops after 10 seconds. I have a premium account and this problem is new.

[Eni]

Hey folks, 

Thanks for reaching out about this here in the Community.

Start with clearing up your hosts file to see if that makes a difference. 

Just to confirm, is this only happening on the web player or on the desktop app as well? Also, does the same happens on other browsers too? 

On another note, would you mind giving a different internet connection a to see if the issue persists? You can create a hotspot on your phone and using that. 

Keep us posted on how it goes. 

[darkishgirl]

Hi, I'm having this exact same issue since yesterday. Spotify Premium, Web Player, Windows 8. Song goes silent after 9 seconds. I have tried in incognito mode and disabled the ad blocker. Issue persist.

[darkishgirl]

Hi, I have this issue where the song goes silent after 9 seconds. I'm using the Web Player, the app is working OK. 
Premium. Web Player in Chrome. Windows 8. 

[77lmnop]

I am having the exact same problem using the web player on an Opera browser. Problem has also persisted for three days.

[randlan]

I only use the web player. I only use Chrome. I won't be testing variants of either because I don't have and won't be using those variants.

I can't create a hotspot with my phone either, so let's hope someone else is willing to test these.

Nothing to clear in my hosts file.

[EndaLok]

Same problem here since three days now. I use Firefox version 127.0.2 (64-bit) but I tried also with Chromium and the problem persists. No problems when listening the music from the phone, and all the devices are attached at the same internet connection.

[Amanacerosa]

same problem for me for three days now on firefox 128.4.0 (64-bit). No problem on the app on iphone.

[Ivelina]

Hey there folks,

Thanks to everyone that's posted about this issue!

In order for us to be able to investigate this further, it'd be very helpful if you could try the suggested steps by @Eni in this post. 

Let us know if any of them made a difference for you and in case the same thing happens in the app. The more info you provide, the better.

We'll be on the lookout 🙂

[Life1024]

Hello,

I'm encountering a major issue across all Spotify apps, including the web player. I understand that this might be somewhat expected for the web player, given that these apps (at least android one) likely use a portable Chromium build.

The problem is that while the progress bar continues to move through the song, audio output randomly cuts out for 5 to 10 seconds before resuming.
This happens unpredictably on any type of network—1GB/s fiber, 4G/5G, Wi-Fi, or direct Ethernet—regardless of network quality or stability, which appear fine based on my observations during these interruptions.

For example:

• My kids were streaming their own music without any issue while I was experiencing interruptions.
• I ran a speed test on my fiber connection during the problem, and there were no signs of network issues.

Hope this will help...

In my opinion, this is a significant inconvenience. There’s nothing more frustrating than having your favorite song abruptly interrupted, only for it to resume later in the track.

I really enjoy using Spotify, but I believe this issue deserves urgent attention.

Thank you for looking into this!