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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

  • Moderator
  • Moderator
  • Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
  • Yordan
  • Moderator
  • 2633 Views
  • 18 comments
  • 77 likes
  • Android
    Mobile
  • Fixed
  • 2633 Views
  • 18 comments
  • 77 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

  • Moderator
  • Moderator
  • We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
  • Yordan
  • Moderator
  • 2163 Views
  • 29 comments
  • 15 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 2163 Views
  • 29 comments
  • 15 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. T...
  • Joan
  • Moderator
  • 11348 Views
  • 101 comments
  • 116 likes
  • Mobile
  • Fixed
  • 11348 Views
  • 101 comments
  • 116 votes

Home screen not working

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.   While some users only see videos on mobile...
  • aritus_77
  • Newbie
  • 2686 Views
  • 33 comments
  • 13 likes
  • Desktop
    Mobile
  • Fixed
  • 2686 Views
  • 33 comments
  • 13 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Spotify Legend
  • 120665 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Case Closed
  • 120665 Views
  • 585 comments
  • 1471 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • DAvi13
  • Newbie
  • 161600 Views
  • 256 comments
  • 501 likes
  • Mobile
  • Fixed
  • 161600 Views
  • 256 comments
  • 501 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 21181 Views
  • 125 comments
  • 218 likes
  • Android
    Mobile
  • Not Right Now
  • 21181 Views
  • 125 comments
  • 218 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • methanenitrile
  • Newbie
  • 16506 Views
  • 101 comments
  • 266 likes
  • Desktop
    Mobile
  • Fixed
  • 16506 Views
  • 101 comments
  • 266 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...
  • user-removed
  • Not applicable
  • 41594 Views
  • 100 comments
  • 210 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Case Closed
  • 41594 Views
  • 100 comments
  • 210 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 26062 Views
  • 83 comments
  • 238 likes
  • iOS
    Mobile
  • Not Right Now
  • 26062 Views
  • 83 comments
  • 238 votes

Wrapped 2021 Stories skipping quickly

Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.

  • Moderator
  • Moderator
  • Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.
  • Ver
  • Spotify Legend
  • 40984 Views
  • 50 comments
  • 72 likes
  • Mobile
  • Case Closed
  • 40984 Views
  • 50 comments
  • 72 votes

Audiobooks Discography only shows the latest release on Android

Hey folks, We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist profile, all of the Audiobooks can be seen. This is being inve...

  • Moderator
  • Moderator
  • Hey folks,   We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist...
  • Novy
  • Moderator
  • 665 Views
  • 7 comments
  • 3 likes
  • Mobile
  • Fixed
  • 665 Views
  • 7 comments
  • 3 votes

[Mobile] Issue playing filtered Liked Songs via Connect

Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops responding. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops resp...
  • Vasil
  • Moderator
  • 2920 Views
  • 85 comments
  • 2 likes
  • Mobile
  • Not Right Now
  • 2920 Views
  • 85 comments
  • 2 votes

WRAPPED 2021 : Impossible to share Top 100 playlist

It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, they only get their own Top 100 playlist. Edit : Wo...

  • Spotify Star
  • Spotify Star
  • ...esktop: CTRL/CMD + A in the playlist > right click > Add to playlist > Add to new playlist. On mobile: Tap on the three dot menu in the Top Songs playlist > Add to other playlist > New P...
  • Novy
  • Moderator
  • 10925 Views
  • 8 comments
  • 9 likes
  • Desktop (Mac)
    Desktop (Windows)
    Mobile
  • Case Closed
  • 10925 Views
  • 8 comments
  • 9 votes

[Solved] Can't play song from specific artist

My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. Edit: Solved without following the steps said. If you experien...

  • Casual Listener
  • My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. &nbsp...
  • Jindo_US
  • Music Fan
  • 1215 Views
  • 9 comments
  • 5 likes
  • Android
    Desktop
    Mobile
    Windows
  • Case Closed
  • 1215 Views
  • 9 comments
  • 5 votes