"Switch to video" button missing on Now Playing View on mobile

[Yordan]

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

[timsimmk]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

I have a Premium account and an up to date Android app on my phone and Roku TV. I do not have it set to stream only audio podcasts but I cannot find any "switch to video" option on songs. It doesn't appear on my phone or TV. If a family member views the same song on their phone or logs into the TV, the "switch to video" option appears. I feel like I'm not getting all the benefits of my premium subscription so please can anyone help me solve this problem? Thanks

[Dessi]

Hi there @timsimmk,

Thanks for reaching out and welcome to the Spotify Community!

Don’t worry, music videos are currently still gradually rolling out to Premium users in select markets. If you’re on Premium and not seeing it at the moment, rest assured it’s coming your way. Hope you enjoy!

Take care.

[timsimmk]

Thanks Dessi, but why does a family member with the same type of account using the same WiFi at the same address have it but I don't? Is it because he has been a premium user for longer?

[Maria]

Hey @timsimmk,

Thanks for the reply!

Rollouts are not dependent on factors such as subscription dates or if users are in the exact same area (using the same WiFi for example). They are automated by our system and we don't have access to change the course of the rollout. We understand how it might be a bit inconvenient in this situation, but we hope that you will soon see videos as well, as the plan is for all users to get them at one point.

Hope this clears things up! Cheers.

[Jayden33]

I am having the same problem , I contacted Spotify support about it and they said I would have to move accounts 

[#7]

No me aparece la nueva opción de ver el video musical de una canción, y tengo Spotify premium, que solución puedo tener

[eelkol]

Plan

Family Premium

Country

The Netherlands

Device

iPhone 11, Webplayer (Chrome on Win11), spotify Windows app

My Question or Issue

I have a family plan. My wife can switch to video for e.g. https://open.spotify.com/track/6dODwocEuGzHAavXqTbwHv?si=b9b04380d1c240e3 

However, I can not. I checked my settings on IOS (datasaver is off, only download audio is off, only stream audio is off). I turned them on, restarted the app and turned them off, no avail. Also on the spotify app on Windows, I see a 'switch to video' on my wife's account but not on mine. 

Does anyone know what I can do to fix this?

Thanks, Eelko

[Ivelina]

Hey there,

Welcome to the Community! We hope you don't mind a response in English since this is the official language of the forum.

Don’t worry, music videos are currently still gradually rolling out to Premium users in select markets. If you’re on Premium and not seeing it at the moment, rest assured it’s coming your way. 

In the meantime, make sure you're using the latest Spotify version.

We're here if you need help with anything else 🙂

[ramollatnauga]

Hi! I have a concern since the Music Video feature still not available in my account even i'm in the Philippines.

May I know why? My sister already have the said feature. Thanks!

Plan

Family Premium

Country

Philippines

Device

iPhone 15

Operating System

iOS 18.0.1

[Billy-J]

Hey @ramollatnauga, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps. These steps are more thorough than the simple reinstall and can solve common issues.

If that still doesn’t work, can you let me know if you have used this feature in the past, maybe in another region? 

Let me know how everything goes!