Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

2017Wrapped Never Stops Loading

Solved!

2017Wrapped Never Stops Loading

I'm super interested in seeing my results for 2017 music. I was able to navigate to the playlists but when I want to see the image everyone is sharing I just eternally get a spinning icon. I noticed that it seems to throw a network error after I accept the privacy agreement to allow 2017wrapped to access my data.

Screen Shot 2017-12-06 at 09.15.35.png
Reply

Accepted Solutions
Marked as solution

Appears to be working now!

View solution in original post

5 Replies

I'll add: I'm on a Mac, on Chrome, and part of a premium family account. 

I attempted to do this from my iPhone instead. It authorized through the Spotify app and sent me to Safari where I got a blank green page linked to 2017wrapped.com/api/...

Marked as solution

Appears to be working now!

How did you fix?

It seems that if the authorization fails (even if you press okay) that the AJAX call is cached. You can clear this with a hard refresh (at least that's what worked for me):

Chrome/Firefox - CTRL + Shift + R
IE/Edge - CTRL + F5

(replace CTRL with Command for Mac)

Suggested posts