Denon AVR-X3100W suddenly unable to connect to Spotify

[edbbsyddk]

Hi.

Since yesterday my Spotify Connect does not work on the Denon. Any suggestions?

Kind regards

edbbsyddk

[dsah · Accepted solution]

Reply from Denon:

We are aware of an issue with Spotify Connect and are currently working with Spotify on a resolution.  In the interim, please use Bluetooth or Airplay if you have an iOS device to stream Spotify to your receiver.  Thank you for your patience as we work to resolve this issue.

Thank you,

Technical Support/Custom Install
D+M Group

=================

Reply from Spotify:

Hey there,

Thanks for the reply. Sorry to hear you're having problems with Spotify Connect.

This appears to be an issue for several people and is currently being looked into by our technical team. Apologies for any inconvenience but we hope to get this sorted soon.

So we can investigate further could you let us know the following:

- The firmware version on your Denon receiver
- The operating system of the device you are using Connect with
- The Spotify version on the device you are using Connect with

Looking forward to hearing from you.

Joe | Executive Team

Spotify Customer Support

Did you know we have an extensive help section on our website? You can find it athttps://support.spotify.com

[dsah · Accepted solution]

We are aware of an issue with Spotify Connect and are currently working with Spotify on a resolution.  In the interim, please use Bluetooth or Airplay if you have an iOS device to stream Spotify to your receiver.  Thank you for your patience as we work to resolve this issue.

Thank you,

Technical Support/Custom Install
D+M Group

=================

Reply from Spotify:

Hey there,

Thanks for the reply. Sorry to hear you're having problems with Spotify Connect.

This appears to be an issue for several people and is currently being looked into by our technical team. Apologies for any inconvenience but we hope to get this sorted soon.

So we can investigate further could you let us know the following:

- The firmware version on your Denon receiver
- The operating system of the device you are using Connect with
- The Spotify version on the device you are using Connect with

Looking forward to hearing from you.

Joe | Executive Team

Spotify Customer Support

Did you know we have an extensive help section on our website? You can find it athttps://support.spotify.com

[ArildR]

I have tested the following songs:

Pyramids - Noonie Bao

Terrence Loves You - Lana Del Rey

9 Shots - 50 Cent

Willing & Able - Disclosure

Nearly forgot m broken heart - Chris Cornell

I'm your man - Bon Jovi

Sweet Child o` Mine - Guns`n`Roses

Patience - Guns`n`Roses

Do it again - Röyksopp

Melancholia - Eva & Manu

Empty - Eva & Manu

False awakening suite - Dream Theater

Enigma Machine - Dream Theater

All this songs played ok.

Note: I have done a change to my routersettings - opened port 4070. (I don't know if this have any effect)

[Lukas-K]

---

ArildR wrote: 

Note: I have done a change to my routersettings - opened port 4070. (I don't know if this have any effect)

---

It doesn't make any sense to open a port on your router cause its an internal communication between your mobile device/computer and your AV-Receiver.

I would make sense if your spotifiy wont work properly. But this shouldn't be the fix for this problem.

https://support.spotify.com/us/problems/#!/article/How-do-I-configure-my-router-for-Spotify

If you’re having problems getting Spotify online or syncing offline, you may need to change your router settings.

[ArildR]

Ok, I see.

[misu070706]

Obviously Spotify has adjusted his latest Update.
I re-installed it today (did the same as during the
last few days) - and suddenly it works !!

Michael

[ArildR]

Great! 🙂

spotify:track:14tQ8lRjz9fQeOEMRWQQAL

[ArildR]

Why is this thread marked as solved?

It isn't 100% solved, a lot of people still have problems with Spotify Connect.

[edbbsyddk]

Hi

The "Spotify Connect" now works from my IPAD running the Spotify app. No
comprehensive testing has been carried out but everyday use is now OK. I
assumed that my AVR receiver has updated the firmware automatic. No changes
in the setup has been made in my installation. Not on the router, the IPAD
or the AVR receiver.

I will follow any news about updates in the future and any information you
can give me in that connection is more than welcome.

Kind regards

Erik

[islero77]

Hello,

Today I can't connect from my Android phone to my Denon AVR-X3100W. It appears as an available device, but when I press on it to connect it can't make the connection. Any suggestions?

Regards

[Bauke_]

Having the same problem as of today. My Denon X3100W is listed as a device, but I can't connect to it. Once I connect, the receiver seems to sort of reset after a while, and it mentions "please wait" in the text bar on the receiver.

It used to work fine before, for months. What suddenly happened and why can I not connect anymore?

[Jindi17]

Hi, Can someone let me know if this issue has been resolved? I downloaded the update of Spotify last week...October 2017. And now my Spotify function does not work through my Denon X3300W. I can play through AirPlay, But if I have the Spotify function on my reciever and it was working last week, I really would like to use it. Also it is more stable then AirPlay. I look forward to hearing any news. Thank you

[normjin]

Mine stoped today after update 30/10/17

[robstunes14]

When I use Connect with my Denon receiver, music is transmitted at 128 kbits/s, which is no better than online radio.  Spotify settings say that higher quality settings aren't available when using other devices (receiver vs my iPhone).  Why is default quality so low?  Airplay sounds better than Connect -- could this be?

[yosser69]

Mine stopped today after Denon Firmware Update. Anyone have any solutions?

[Jindi17]

Hello,

It’s annoying isn’t it.

Everytime I do a Spotify update the link stops working on my Denon.

I have not completed the Denon update as yet.

Everytime this happens, i leave it for a few days and then for some strange reason it just starts working again, and I get no problems from it again until the next update.

Sorry for not being able to help work out your problem. 

[Ameerzzzz]

Hi.

I using jvc player ( kw - v230bt ). At first, Spotify account can connect. After 1 day I using it. It cannot connect. Any solution? 

[robstunes14]

I have a similar problem with my AVR-X2100W and found a solution after talking with a Denon tech (who was very helpful).  This might work with other Denon models,  too, and may need to be repeated after each Spotify update until they fix their problem.

1.  While the receiver is on, press & hold the Zone 2 Source and Dimmer buttons for 10 seconds.  This will initialize the receiver and disconnect the Wi-Fi connection.  It will not affect speaker settings, but will delete any Favorite stations.

2. When initialization is complete, go to Set Up Assistant

3. Go to Network Assistant and reestablish your network.

4 Spotify Connect should work now, but you may need to turn the app off and then back on first.

Hope this helps.

[robstunes14]

I have a similar problem with my AVR-X2100W and found a solution after talking with a Denon tech (who was very helpful).  This might work with other Denon models,  too, and may need to be repeated after each Spotify update until they fix their problem.

1.  While the receiver is on, press & hold the Zone 2 Source and Dimmer buttons for 10 seconds.  This will initialize the receiver and disconnect the Wi-Fi connection.  It will not affect speaker settings, but will delete any Favorite stations.

2. When initialization is complete, go to Set Up Assistant

3. Go to Network Assistant and reestablish your network.

4 Spotify Connect should work now, but you may need to turn the app off and then back on first.

Hope this helps.

Add Tag...

[robstunes14]

I have a similar problem with my AVR-X2100W and found a solution after talking with a Denon tech (who was very helpful).  This might work with other Denon models,  too, and may need to be repeated after each Spotify update until they fix their problem.

1.  While the receiver is on, press & hold the Zone 2 Source and Dimmer buttons for 10 seconds.  This will initialize the receiver and disconnect the Wi-Fi connection.  It will not affect speaker settings, but will delete any Favorite stations.

2. When initialization is complete, go to Set Up Assistant

3. Go to Network Assistant and reestablish your network.

4 Spotify Connect should work now, but you may need to turn the app off and then back on first.

Hope this helps.

[normjin]

Thanks for your solution , I upgraded my router and found that Spotify worked again and I asumed that the problem was with my old router , now I  know that I needed to reconnect my Denon after each update,and that it was quite by coincidence that I solved it.

I got this rather dismissive e-mail from Spotify to my query going on about speakers not amp and saying they are no longer suporting Denon, it says a lot about customer care

"Huib mentioned you in The Spotify Community

As Spotify looks to improve the overall Spotify experience, they are removing the app from all Denon speakers.

Don’t worry, there are still plenty of ways to stream Spotify on your speaker! Check out their guide here or head to www.spotify.com/speakers/."

How that improves our experience I cannot see.Their link still shows Denon amps as using Spotify!

[Beverly30]

I have a 3300 and a paid subscription to Spotify. I don't have Sporify in my network to select from. I have Pandora but not Sporify. How do i get Spotify on receiver to select from?