Edguy album "Theater of Salvation"

[PjorAgur]

Hi,

Listening to the Edguy's classic album "Theater of Salvation" gives me an impression that it comes from a scratched and corrupt CD.

For instance, track 2 "Babylon" presents audible cracks in sound. Is this an issue with my connection or is the track really defective? 

"Peter"

[Hubo]

Hey @PjorAgur! Thanks for coming to the community!

That's not cool! Could you send over the track URI? Also, what Spotify and OS version are you rocking? Let me know!

Take care! 🙂

[PjorAgur]

Hi,

Please listen to this track, for instance

spotify:track:0MOjU4SUB27c6YkZ8xtNAT

I use the Windows 10 Pro with latest Spotify client.

Peter

[Hubo]

Hey @PjorAgur!

Hmm, the track sounds fine over here! Could you try to find and play the track using the Web Player? Let me know how it goes!

Take care! 🙂

[PjorAgur]

Hello,

I must confess - after a long time - that the track we discussed about sounds fine over the web player.

Thank you for your help!

Peter

[Hubo]

Hey!

Alright, and the desktop app still doesn't sound right?

Thanks, have a great day!

[PjorAgur]

Hey!

Exactly the same problems still occur within the desktop app, jumping and stuttering in the sound.

Peter

[Hubo]

Hey @PjorAgur!

Alright, could you try these steps:

1. Exit Spotify
2. Go to C:\Users\<username>\AppData\Local\Spotify
3. Delete the "data" folder
4. Open Spotify

How does the song sound now?

Take care!

[PjorAgur]

Hey,

Even after clearing my local hard disk cache the track remained corrupt.

Honestly, I am perfectly happy with the web player. It is only this certain album "Theater of Salvation" which ever has been problematic.

I appreciate your help and we can consider this case closed. I am looking forward to re-upgrade my account to premium.

Thanks!

Peter

[Hubo]

Hey @PjorAgur!

Alright, no worries. If you ever need any help just give me a shout!

You're the best! Have a great day! 😄