Frequent glitches with Podcasts

[padfoots_bane]

Plan

Premium for Students

Country

New Zealand

Device

Samsung Galaxy A21s

My Question or Issue

Heya, 

For quite some time now, I've been having intermittent issues with Spotify. Every couple of days (or weeks if I'm lucky) something seems to go wrong. The main recurring issue I have is that when I click on a podcast, there will be no episodes, just the phrase "There are no episodes available for this podcast. Please check later." This will happen to just about all of the podcasts I listen to at the same time. I also won't be able to open either Your Episodes or New Episodes, they both just show loading signs but never actually load. 

At the same time, a couple of other things also go wrong. These are usually that I won't be able to download albums (will click the download button and nothing happens) or save them to my library. I frequently also will be unable to open playlists that I don't already have downloaded. I've had other frustrating issues too, but these are the main ones. 

The main solution I've been trying has been clean reinstalls. These usually only fix it temporarily however, with no real pattern to how long it will be until it crashes again. (For example, it lasted three weeks with no issue, and then I had to clean reinstall twice in one day). Would love any advice on solutions to this!

[robigouk]

Hi.  Does this only happen on your phone - can you access the podcasts via the webplayer?

[padfoots_bane]

yeah, so far it's only been on my phone. Webplayer works perfectly

[robigouk]

It sounds like it must be with your phone then.  I see you mentioned you've tried clean installs.  Have you plenty of free storage on your phone?

Is there anybody you know using Spotify on their phones you can ask to see if they have any problems?

Let's try a clean install agian:-

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Spotify
uninstall Spotify
clean your phone's cache (if you can)
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Spotify
Log in to Spotify
open Spotify and download at least one album or playlist
reinsert the SD card (if you have one)

also some more help here.

Reinstall:-
https://support.spotify.com/us/article/reinstallation-of-spotify/

or
https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p...

Let us know how you get on 🙂 

[padfoots_bane]

I've definitely got enough storage free that that shouldn't be an issue, and no one else I know who has had the same problem! Checked online as well and haven't seen anyone else with the same issue so all round very strange!

Next time it happens I'll clean reinstall again- the only thing on that list I don't do is remove the SD card so I'll give that a shot and see if it changes anything. Clean reinstalls usually fix it temporarily, so hopefully next time it's permanent!

Cheers!

[robigouk]

You mention the SD card... hmmm... I used to have one in my Android but in the end I ditched it because I found it caused problems... try using Spotify for a while without the SD card installed if you can... I have feeling this might fix it! 🙂 

[padfoots_bane]

ah damn! That will be so frustrating if that's the issue! Will give it a shot the next time it all crashes!

[eatingjello]

Updates?

[duis5]

Plan

Free

US

Device

Google Pixel 7 Pro

Operating System

Android

The episodes of any podcast I enter are not showing up, every profile that I enter says "There are no episodes for this podcast. Try again later".

This only happens in the app as I tried on browser and had no issues

I tried deleting cache, data and then also re-installing the app. Nothing worked.

[duis5]

I realized the problem is with my user. I tried logging in another account and everything was fine in the app, then I tried my account in another device and the issue was showing on that device's app.

[Raulcasero]

Hola, desde hace unos días, Spotify no me reproduce podcast, y si accedo a la pagina del podcast simplemente me pone que no hay episodios disponibles, pero otros compañeros si que los ven.

He probado filtros, borrar cache, instalar desinstalar, etc.

[Guille00]

Me pasa igual!. No encontré solución.

[Manito223]

How do you fix the account

[cemetarybat]

I have the same problem, it's been going on for like 2 weeks🙁

[MihailY]

Hey folks,

Apologies for the radio silence here.

To investigate this further, we'd need the following info from you:

• A detailed description of the issue (since there are a few different ones mentioned in this thread) along with a few screenshots or a short video.
• The model, OS version and Spotify version of the device this occurs on.

In the meantime, you can try some of the troubleshooting that was already mentioned in the thread (if you haven't already):

• Check if the same happens on a different device/in the web player.
• Try removing your SD card (if you use one).
• Try a different account on the same device that shows the issue.

Once we have more info, we can forward this to the relevant team.

Cheers,

[Ch3rry_]

 En mi cuenta de Spotify tampoco puedo escuchar algún podcast, pero sólo pasa con la aplicación, en la versión web y pc si aparece. Mi celular cuenta con el espacio suficiente para que la aplicación funcione de maravilla pero no es así. Porfavor me gustaría que arreglaran eso 

[Ch3rry_]

Yo ya intenté creando otra cuenta y nada. Incluso usé otro celular y los celulares de mis amigos pero el problema sigue

[Pigalvaro773202]

I am also going through the exact same issue , web player and everything works with podcasts,  but the exact issue of only podcasts not showing up after clean install , cache clear , all permissions,  force stop , and canceling plans. This has been a ongoing issue since the last update and I cannot find a solution 

[Dessi]

Hey folks,

Thanks for the information you've provided so far!

In order for us to pass this on to the relevant team for further investigation, we'd need a bit more details, so can you check @MihailY's post and send us anything you might have missed, for example the make, model, OS version and Spotify version of the device this occurs on? That would be very much appreciated! ✌️

We'll be on the lookout for your responses.