I can’t access through Roku. At who’s listening, doesn’t respond.

[sduerfeldt]

Tried closing out, back in. Works fine on my phone, but just want it on tv

[gingertomy]

Hey, still have the same problem !

[Susan_GP]

Hi there @sduerfeldt,

Thanks for your post here in the Community and welcome!

First up, we'd recommend checking if the Spotify app and your Roku have pending updates. If they do, then update them and restart your Roku by going into Home > Settings > System > Power > System Restart. If there are no updates, just restart the Roku and check if that makes a difference. 

If that doesn't help, open Spotify on your Roku and make sure both your phone and Roku are connected to the same WiFi. Open Spotify on your mobile and play something, then go to the devices section and check if Roku comes up. If so, select it and let us know if that opens Spotify correctly on the Roku.

Lastly, try removing Spotify from your Roku and then add it again: 

1.  Press the Home button on your Roku remote and choose the Spotify app.
2.  Press the Asterisk symbol button on the remote and choose Select Channel then remove Spotify from Roku.
3.  Press Home again to return to the main screen and choose Streaming Channels > Search Channels.
4.  Search Spotify in the Search Channels and select Add Channel to add Spotify to your Roku device.

Let us know how that goes.

[Gothika2769]

I am now having this problem as well. I tried launching to my roku from my app on my phone and it keeps disconnecting even though my wifi and everything is fine. When I try launching straight from the roku it's stuck on the "Who's Listening" screen and when I click on mine it does absolute nothing.

[claraeileen99]

Hello, I have the same issue. I have removed and re added the Spotify channel from my Roku multiple times and the Spotify channel will not open. I also have tried connecting from my phone to my Roku and that does not work either. I have removed the roku as a Spotify device and tried to re-add it as a device and it does not open. When I do this, my phone shows that Spotify is "playing from Roku 3" but the TV does not respond or open the app at all. 

I have also asked my sister if she can play Spotify on her Roku to see if it was our account, but she was able to open and play Spotify through her Roku.

[claraeileen99]

Hello I have this same issue. I have deleted and redownloaded the roku channel multiple times. I have deleted and redownloaded the app on my phone multiple times and deleted the cache. I believe only my Roku is having this issue because my sister was able to open and listen to Spotify on her Roku. When I try to play on my phone then move to device Roku, the phone says "playing on Roku 3," but my TV does not change or respond at all. 

My network connection is fine. 

My Roku is model 4230X, software 13.0.0. 

I have deleted and redownloaded Spotify on both my phone and Roku, so both are the most recent versions. 

[sduerfeldt]

I’ve never been able to get it to work either. Customer Service tried, but
wasn’t able to help. I just play jt on my phone and mirror to Apple TV.
Not a very satisfying fix.

[Ivelina]

Thanks for joining the thread @claraeileen99!

If you're still having issues with Spotify on Roku, we recommend also checking out their community and testing with the suggested troubleshooting steps there. You can have a look at this and this thread.

Keep us posted and it'd be great if you could share any workarounds that helped or made any difference for you, so that any other users experiencing this can also test.

Appreciate the cooperation and we from the Community are here if anything else comes up in the meantime 🙂