I can't play properly Spotify on my Bose Home speaker 500

[Nicovillaz]

Plan

Free

Country

Italy

Device

(Bose home speaker 500) 

Operating System

(Android, Windows 10) 

My Question or Issue

From a while ago I've been experiencing some issues related to the performance of Spotify on my Bose Home speaker 500: the first connection works and after one to three songs the music suddenly stops, the Bose device alerts that there was a problem with the code C7-SC1300, after a couple of attempts to restart the music it allows me to, but then it suddenly stops after one to three songs and so on. I might think is a specific issue with Spotify since it works perfectly with the interface of other music services (TuneIn as an example). Hence, I don't find further information about the error code described above on internet that can give me further insights about how to solve the problem, I've already tried as well the solutions found on internet to related problems between Spotify and the Bose speaker but it just doesn't solve it at all, and this situation has been happening since June/July this year. I'd like to understand what's the issue and why it hasn't been fixed by that much time, is totally discouraging to subscribe to premium if those bugs and problems are constantly happening and doesn't seems to be solved at all.

Thank you. 

[Eni]

Hey there @Nicovillaz, 

Thanks for getting in touch about this and welcome to the Community. 

We're sorry to know you've been having issues with your speaker. There are a couple of things we can try to see if they help sorting this out. 

First up, we suggest that you unlink the Bose app on your account page> Manage apps. There you can remove the apps you've given access to your Spotify account. To unlink your account, you just have to locate Bose (if available) and click on the Remove Access button. You can link your accounts again by following these steps.

If the issue persists, it's well worth running a clean reinstall of the app on your devices to get rid of any cached files that might be causing trouble. Also, make sure the firmware of your device is up-to-date. You can double-check that by following these steps.

Lastly, we'd recommend giving another internet connection a go to see if that makes the difference. If you've been using WiFi, you can try creating a hotspot on your phone and using that or vice versa. 

Keep us posted on how it goes.