I can't play properly Spotify on my Bose Home speaker 500

[Nicovillaz]

Plan

Free

Country

Italy

Device

(Bose home speaker 500) 

Operating System

(Android, Windows 10) 

My Question or Issue

From a while ago I've been experiencing some issues related to the performance of Spotify on my Bose Home speaker 500: the first connection works and after one to three songs the music suddenly stops, the Bose device alerts that there was a problem with the code C7-SC1300, after a couple of attempts to restart the music it allows me to, but then it suddenly stops after one to three songs and so on. I might think is a specific issue with Spotify since it works perfectly with the interface of other music services (TuneIn as an example). Hence, I don't find further information about the error code described above on internet that can give me further insights about how to solve the problem, I've already tried as well the solutions found on internet to related problems between Spotify and the Bose speaker but it just doesn't solve it at all, and this situation has been happening since June/July this year. I'd like to understand what's the issue and why it hasn't been fixed by that much time, is totally discouraging to subscribe to premium if those bugs and problems are constantly happening and doesn't seems to be solved at all.

Thank you. 

[Eni]

Hey there @Nicovillaz, 

Thanks for getting in touch about this and welcome to the Community. 

We're sorry to know you've been having issues with your speaker. There are a couple of things we can try to see if they help sorting this out. 

First up, we suggest that you unlink the Bose app on your account page> Manage apps. There you can remove the apps you've given access to your Spotify account. To unlink your account, you just have to locate Bose (if available) and click on the Remove Access button. You can link your accounts again by following these steps.

If the issue persists, it's well worth running a clean reinstall of the app on your devices to get rid of any cached files that might be causing trouble. Also, make sure the firmware of your device is up-to-date. You can double-check that by following these steps.

Lastly, we'd recommend giving another internet connection a go to see if that makes the difference. If you've been using WiFi, you can try creating a hotspot on your phone and using that or vice versa. 

Keep us posted on how it goes. 

[Sebaquaas]

1. Hi, thanks for space to talk about it.
2. i al ready try all the advices and still doesn’t work
3. any other idea?

[Dessi]

Hey @Sebaquaas,

Thanks for reaching out!

Something else that you can try is switching the network frequency to 2.4 GHz / 5 GHz, or changing your DNS settings. Also, make sure you're running the latest software and firmware updates. You can also try restarting your router and connecting the speaker again afterwards to see if that makes a difference.

If your speaker is currently connected to the WiFi, can you test out if this happens with Bluetooth as well? 

Keep us posted.

[Nicovillaz]

Hello! Thank you for the suggestions. Unfortunately I've already tried all of this suggestions and the problem still persisted, I've to add some info regardingto this topic:

1. Unlinked the Bose app: didnt worked at all (have done this numerous times by now since some months ago).

2. Did a clean reinstall of the apps (both Spotify and Bose music): didn't worked at all, as if nothing changed.

3. Checked firmware and software: updated and still the problem's there.

4. I moved from a place on september to a new place with different wifi and the issue persisted, still I disconnected the wifi to restart it and, still, as if nothing happened.

5. The issue has happened even from different devices and apps (controlling Spotify from Bose Music and controlling the speaker from Spotify), I tried this from my phone, my tablet and my laptop and, still, as if nothing happened.

6. When I play Spotify from my speaker using the bluetooth connection instead of the regular wifi one I've no problem at all, spotify plays well when not wifi connected to the speaker.Being said so, the issue is specific with the wifi connection of the speaker with spotify.

Thank you so much for the help, I really appreciated it, but it didn't solved any of the problems. Unfortunately the error code showed up from Bose app didn't appear on any website, nor Bose and Spotify.

[Maria]

Hey @Nicovillaz,

Thanks for all additional details here - we appreciate it!

As you mention that this happens on different WiFi networks, and only when connected to WiFi, it's worth doing a factory reset of your speaker (if possible). This should clear any network settings which may interfere with the performance. 

You can double-check how to reset it by reaching out to the manufacturer. The support site for Bose can be found here.

Fingers crossed this works 🙂

[jdaveo]

Hello!

We have been experiencing the same issue for some months now, we have one Bose Home 500 and a Bose portable speaker,

the issue happens in both of them, however it only occurs when streaming via Spotify, some things to note:

- It works perfect when streaming from Deezer and TuneIn.

- I factory reset both speakers and the issue persists.

- Network was adjusted to use 2.4 or 5.0 Ghz, having the same result with one or both enabled.

- A clean install of the Spotify app was performed on the phone and the behaviour is the same

- Since our Spotify subscription allows multiple users, we removed the Spotify app on the second user to test if it is related to a conflict between users on the same device but the result is still the same.

Unfortunately, everything points out it is related to Spotify app or Spotify connect.

Is there any chance this can be escalated to the engineering team for them to test and replicate the issue?

Thanks,

[Nicovillaz]

I'm glad I'm not the only one facing this issue, I've a question: on your case the speaker also displays the C7-sc1300 or C7-sc1322 error message? I'm curious because there's no info at all from those errors on internet.

I hope spotify solves this issue, it has been too long to just call it a simple bug.

[jdaveo]

I don’t see the same error codes in the Bose speaker screen, instead it shows the message “That didn’t work”. 

Hopefully, the team can provide an update soon. For the moment, we’ll stop the Spotify subscription and use a different music service.

[AGTunes]

 Same error for the past 2 weeks — unable to play music from Spotify

 C7 SC1300 Error

[AGTunes]

Unable to play music from Spotify on my Bose 900 soundbar for the past 2 weeks. Error C7 SC1300

[Alexander1302]

Sadly i have the same Problem. And what makes it even more not understandable, a few days agoi, it suddenly worked. But not for long and i didn't change anything before.

All the suggested settings didn't help either...